I was able to drop in without an appointment for a rear window wiper blade. I was in and out in…read moreabout 20 minutes. Staff were courteous and professional.

Germain sucks I will never return to Germain. They will…read morenever get another cent from me or my family. My salesperson was nice and I was happy with the car I drove. Part of our agreement to buy was the dealership sewing a small rip in the drivers seat back together. We were told they would provide a loaner car and a date was set for the repair to take place. The buying process felt easy. That was cool except the finance bro conveniently wrote that the cash we had brought for our down payment was $500 less than what was truly there. Not sure if it was human mistake or someone thinking they'd get a little bonus, but who knows. They also charged us for gap insurance when we put nearly 50% down on our vehicle without speaking to us, explaining the cost and coverage, or giving us the ability to decline coverage. When I later explained these concerns to Germain, I was mansplained to (they blamed it on a potential bank policy but never agreed to look into it) and nothing was done to address my concerns. I explicitly asked the manager to look into this and have never gotten a call back. The day I was supposed to get my seat repaired, the salesperson realized there were no loaner cars and set me up for the following week. The following week, I got my loaner car and my seat was set to be repaired the next day. However, I got a call the next day that the person who does seat repairs was out of town and somehow nobody knew when I dropped my car off so I had to drive back to return my loaner and get my car. I don't live close to the dealer so this was a lovely waste of time and money. They offered to let me keep the loaner- however my car is a 3 row SUV and the loaner was a Honda Ridgeline, so not comparable and not a car that met my needs. The following week, I returned AGAIN to get a loaner and leave my car for the seat repair. They provided me with a loaner that smelled awful and ultimately had a blunt under the front seat, which I found upon returning home. When I returned the loaner, I let them know about my concerns with cleanliness and the weed under the front seat. I was told they don't clean between users and just do a quick look through- so just be aware if you get a loaner to take a look before you leave. My kids rode in that car and I was pretty upset that Germain just explained it away and didn't see that this was potentially a safety concern for my kids and could've been a legal concern for me if I had been pulled over. When I walked over to pick up my car, the dealer had not sewn my seat as previously agreed upon, they literally slapped some leather duct tape on it and called it a day. It looks awful but I decided to let it go- I was ready to leave and be done. A couple months later, my car overheated in Cleveland and I had it towed to Germain since that's who the warranty is through even though I really didn't want to return. It has now been 2 weeks since they've received it and I've received minimal communication regarding the status. They explained they've been very busy, and I did appreciate the warning. However, they provided no timeline at the time and I still don't have one. After calling yesterday to request an update and being told I'd be called back with an update later in the day, I called again today to check in. Again I was told I'd be called back by my rep and never received a call. I called back and spoke to the secretary. She explained that my rep had left for the day. I told her I had been told I would receive a call and asked if I could speak with anyone else to see what's going on. She looked into my situation and told me my rep has not taken any notes, so nobody except my rep is able to provide any information. She literally told me she can't tell if my claim has been submitted to the warranty company, if the car has been worked on, NOTHING. Here I sit with no car, no idea when it'll be fixed, if it's been looked at, nothing. As I've proceeded through this adventure, I will note that everyone has been very nice and kind, which is why I've put up with the experience I've had as long as I have. However, every time I need to address an issue, while they are kind, EVERYONE has pointed the finger to someone else and my concerns have never been followed up on or fully addressed. I have had to CHASE down every concern that has been dealt with. EVERY problem has been because of someone else which has kept me from getting my problems effectively resolved. I have wasted so much time on the phone begging for help getting my concerns dealt with. TLDR: while all of the employees have been kind, there is a general lack of competence, communication, and follow through. You will waste time, effort and money trying to get issues resolved. Save yourself the trouble and go elsewhere.

Worst service I've ever experienced! I waited and waited for…read morea very long time -- a total of 4.5 weeks -- and they only fixed a couple of things. I was furious with Ford and told my entire family and friends. I'm done with Ford and will never buy another one. Very bad experience. They kept saying "Oh, we have to wait for the warranty guy to answer." Really??? 4.5 weeks? That was in July. Earlier, in winter/spring, it was already in the shop for 3 weeks. So in total my truck spent 7.5 weeks in the shop, and I still had to keep making the monthly payments while not being able to drive it for 2.5 months. That's complete bullshit! I don't trust Germaine at all. I already posted about this on Facebook and gave them a bad name. I'm done with all of you and I've given up being a Ford fan after 30 years. This is the worst, most expensive truck I've ever bought. I wish I could take it back. Fords nowadays are garbage -- built with plastic and tinfoil, nothing like the old ones. I'm a Toyota fan now. Why? Because my 2007 Toyota Camry Hybrid is still running with no problems at all, and all the parts are still original. It's the most honest and trustworthy car I've ever driven. From now on I will only buy Toyotas. My first and second F-150s were garbage. Bye, Ford.

Outstanding service. We traveled for Hamvention and our F150 broke down near this dealership…read more The team there was great. They got hubby to the event that morning. Truck was repaired a few days later when part arrived. Heather is a gem of a young lady in service dept and all the guys were great too.

We had a list of dealerships/vehicles to look at today...started in earnest a few days earlier…read more This was our first stop today and we were lucky that Robert Henderson took care of us. We ended up with a 2026 Rogue Rock Creek at a very good price...and we love it! Robert worked with us for hours and we ended up VERY HAPPY and satisfied.

Transparency and accountability. I was not provided with key documents like the bill of sale,…read moredespite repeated requests. The dealership deflected responsibility instead of resolving the issue. Communication needs to be honest and timely, and customers should be given full documentation before and after signing. This has not been resolved.

I made an online appointment for this morning to have two recalls fixed and also have diagnostics…read moreran on two warning lights. It was a 45 minute drive one way, and when I arrived, I was told that this appointment was to drop off the car and that they would need at least two weeks to have it diagnosed. Their website said NOTHING about this when I specified what the appointment was for. I was told that the website would have to be updated daily to show accurate wait times. Someone is being paid to maintain this website, so WHY DON'T THEY DO THEIR JOB? WHY DON'T YOU HIRE ENOUGH TECHNICIANS SO YOU CAN SERVE YOUR CUSTOMERS? WHY DON'T YOU HAVE ANY CONSIDERATION FOR YOUR CUSTOMER'S TIME? How can they expect someone to leave their car for weeks at a time, especially with no warning when the appointment is made? I will NOT return to this dealership and I will NOT buy another Hyundai (this was the second new one I have had). Schedule an appointment at your own risk.......

From Jeremy! I am researching the issue on the pricing now,…read moreI don't know exactly if the lender charged fee for purchase of the contract, Adam is in a delivery now....on the recap it showed we lost $1600 so I know we might have failed in explanation but certainly didn't fail in intention! Will call when I know more, and I am so sorry that you are frustrated right now, I worked really hard to be helpful and feel like I failed you and it is not at all how I want you to perceive the experience! I have spent my life trying to solve problems and help people, so regardless of why you are feeling upset I accept 100% responsible and if I/we owe something then I will make it right! Me:I appreciate your help in this matter Jeremy:I just called capital one as Adam has been very busy with deliveries.....the difference in price was in fact caused by the bank fee BUT I think I can get some help from the GM to make things right! He absolutely wants me to make things good with you as he seemed upset when he saw the google review Me:Thank you Jeremy:Hey, I am meeting with the GM today and from what I have researched nothing was done to harm or modify the transaction, however I want you to be happy, so please give me some direction on how to proceed. What will make you happy (that I can accomplish) and earn us a good survey and better google review :)? Me:sent online pics of price will not allow me to attach. This is what my starting cost should have been. 27,924.00 & it was not. Jeremy:No the price after all incentives and discounts should be that plus the fee the bank charged for financing the vehicle. That is kind of why I am confused as to what we can do to make things right. From what I saw had the car been financed with WPCU it would have been sold for 29674-1750 rebate, the difference in the price charged is the fee capital one charged Me:Minus the DEALER discount of $2,576 Jeremy:No, the dealer discount is off the msrp....that is how we get to  $29,674 Msrp 32250 Minus 2576 Equals 29674 Minus 1750 rebate Equals the price advertised Only difference is we charged 29674 plus 1290 bank processing fee 30,694 We are saying the same thing the unit should be 29674 minus rebates and it was but the bank charges a fee and that was added to the structure Me:No we're not. I'm saying that the starting cost with rebates before we get to bank costs should be 27,924. No where is that reflected! You only reference the 1750 discount not the 2576 as well. Never again!!!!!! Buyer beware!!! 1 week after closing the deal on my vehicle. My Bluelink is still not working and Bluelink just keeps saying that the modem is not functioning properly. We will get back to you in 5-7 business days with an update.

I used to like go here, because generally service has been good, staff professional, but I'm…read morebeginning to wonder if I am valued as a customer. I came here to a scheduled 9:00 AM appointment to have my transmission fluid and brake fluid changed as recommended from a previous visit. It's now two hours later, and I haven't been advised how much longer I will need to wait. Toyota in general used to be a very welcoming company when you brought your vehicle in for service. Often they had coffee, water, often snacks available while you waited for your vehicle. They usually offered a car wash too. I noticed this when my dad bought a Toyota in Mansfield OH and when I bought two Toyotas from two different dealers in the St Louis metro area. The Toyota customer experience is quite different now and I am beginning to wonder if I will ever buy another Toyota from a Toyota dealer. It feels like the customer isn't valued nearly as much. I don't know if this is a problem endemic of Toyota as a whole or just the individual dealerships. Somewhat recommend.

Came in for an oil change and attempted to order a second key for my car under my warranty. The…read moreemployee in the parts and tools department was extremely aggressive and unpleasant, and his behavior made me feel physically unsafe. I ended up leaving and calling a dealership an hour away instead. I won't be returning here for oil changes or any other service.

You know - If you look at previous reviews that are from 6 months to 1 year apart, you HAVE to take…read morethem with "a grain of salt". Most HAPPY customers DON'T write reviews. It's called "negative review bias" (look it up.). Negative customer experiences are TEN times more apt to "dis" a business. I know. I OWN a business myself! That's why it's SO easy to see a business drop from a 5-star rating to the basement level. Anyway, our Schmitt Mazda salesman, AUSTIN BEAVER, was phenomenal and made every effort to secure the best "deal" for our now "new to us" pre-owned Mazda CX5. While it is truly a "seller's market" at this time for this particular vehicle (high demand!), Austin did all he could to get us rolling -fairly- in this fantastic car. They even took our "crippled" trade-in at a very reasonable value! Another feather in the cap for a highly rated brand! Want a Mazda? Jeff Schmitt is THE place to start. Then, shop around if you'd like. You'll be back. WE did! Oh, then when after you drive off in your shiny new-or-used car, change the statistics and write them a GOOD review. Happy driving!

This was my 19 year old son first car purchase and it was an Amazing first car buying experience…read morefor him. Brent was great to work with and no high pressure sales tactics were used. He was great. Jeff was also amazing and got my son an awesome rate. We drove up from Cincinnati and it was worth the drive. Go check them out!!

My car was backed into in a parking lot and had scratch and dents on passenger side. USAA uses…read moreJeff Schmitt Cadillac body shop as a preferred repair shop so decided to use them. They contacted me immediately and set up an appt for next day for estimate... thought that was great. They gave me an repair appt on Nov 10 about 2 weeks later...also OK. Brought it in and never heard a thing for weeks and when I called the very nice women at the service dept desk told me how much work it takes to do the job and it was taking a bit.... hmmm. Then on Nov 28 I got an updated cost estimate --- they obviously never touched the car from Nov 10 to 28th. I called again to get an update and got another excuse about how hard this was to fix because the doors had to be removed... it was scratch and dent, no parts.... anyway... finally got the call to pick up car on Fri Dec 12, 5 weeks after drop off. Even taking into account Thanksgiving, this was excessive time to keep the vehicle for just scratch and dent repair. They could have had me bring it in later, closer to when they could fix.... so it was my fault that I did not do a good enough review of their history... Beware if you can"t afford to wait many weeks... they did a good job on the repair I do have to say... And to add insult to injury, since it sat un-driven for 5 weeks in the fringed cold, the day after I got it back the battery died.

I live in Texas but was in Ohio to bury my brother that had just passed on August 3. The night…read morebefore we were returning to Texas (8/22) my engine icon came up on my dashboard. My A/C went off and my dashboard gauge for temperature quit as well. I called my dealer in Texas (Sewell Cadillac Grapevine) to see if they could help me get a service visit before I left for my 16-hour return trip from Ohio to Texas. Crista at Sewell called Zoe at Jeff Schmitt in Beavercreek and secured a service appointment. It turned out that my thermostat had gone out and impacted both my A/C and my temp gauge. On a Saturday morning...SATURDAY MORNING...Zoe got me in and turned around in under two hours...ON A SATURDAY MORNING! I cannot express how grateful we are to these two impressive young women for helping my wife and I get back home. The difficult and emotional week we had just experienced put us in a mindset of just wanting to return home...and these outstanding women made that happen for us. Saying thank you is not enough...but until we meet again...here is 1MM Thank Yous!!!!!!!!!!!

This review is a little late, but better late than never…read more My wife and I went into this dealership interested in the 2018 Equinox. The redesign was cool and this place is closest to our home. We checked it out and she put it down as her #1 choice. We met Josh that day and he told us a little bit more about the SUV and showed us the differences in the packages for the ones that they had on the lot. We let him know that this was our first day shopping and we had a whole lot of shopping left to do. He was cool with that and we left to check out other cars. Over the next week we did our shopping and pricing for all the makes and models that we considered and we decided that the Equinox was definitely the one. We shopped a couple other dealerships to see what options they had in stock, the pricing wasn't a huge deal as we get the GM pricing, but we wanted to be sure that the options were right. We came right back to Josh and the team and looked at it again to be sure that we had the right car and told them we'd like to run the numbers. We were at this dealership for a while while they ran our credit and got everything set with finance and everyone along the way was outstanding. I cannot thank Josh enough for his patience and help through the process, also for letting us talk it all out in my future lifted Colorado ZR2... that helped. I'll definitely go back and be a customer and I'll specifically work with Josh when I'm ready, he's got my full recommendation. Also a big thanks to the management team, mostly for not kicking us out as my wife negotiated y'all to the floor for an hour and a half. I recommend anyone looking for a Chevy go in knowing what you want to look at and work with Josh.

this place will give you your car back with problems that never existed before. horrible. If your…read moretech is named brandon, ABORT MISSION! He has probably already loosened stuff or poked holes in your tubes. There is two brandons and both are no good.

Overall work quality is excellent. Quote given and timeline was spot on. However, when I came…read morecollect the vehicle, the receptionist stated "if you want this car back you need to pay us" and the person had an entitled smirk. I have never been spoken to that way by anyone in a customer service position. Additionally, I was paying out of pocket for the work. I am not returning to this business. I thought I found a body shop for my multiple vehicles; however, that one person's attitude changed my mind.

I had a second positive experience at Germain Body Shop last week. I use a power wheelchair and…read morehave a Honda Odyssey with a wheelchair conversion. I am completely dependent on it for my independence. A panel on the bottom of the passenger door had come loose and I feared I was in danger of having it fall off. I took it in to Germain and Josh was able to fix it while I waited. He even had it washed which I'd been afraid to have done due to the loose panel. I highly recommend Germain and Josh and am grateful for the service they have provided to me on two occasions.