I was able to drop in without an appointment for a rear window wiper blade. I was in and out in…read moreabout 20 minutes. Staff were courteous and professional.

Germain sucks I will never return to Germain. They will…read morenever get another cent from me or my family. My salesperson was nice and I was happy with the car I drove. Part of our agreement to buy was the dealership sewing a small rip in the drivers seat back together. We were told they would provide a loaner car and a date was set for the repair to take place. The buying process felt easy. That was cool except the finance bro conveniently wrote that the cash we had brought for our down payment was $500 less than what was truly there. Not sure if it was human mistake or someone thinking they'd get a little bonus, but who knows. They also charged us for gap insurance when we put nearly 50% down on our vehicle without speaking to us, explaining the cost and coverage, or giving us the ability to decline coverage. When I later explained these concerns to Germain, I was mansplained to (they blamed it on a potential bank policy but never agreed to look into it) and nothing was done to address my concerns. I explicitly asked the manager to look into this and have never gotten a call back. The day I was supposed to get my seat repaired, the salesperson realized there were no loaner cars and set me up for the following week. The following week, I got my loaner car and my seat was set to be repaired the next day. However, I got a call the next day that the person who does seat repairs was out of town and somehow nobody knew when I dropped my car off so I had to drive back to return my loaner and get my car. I don't live close to the dealer so this was a lovely waste of time and money. They offered to let me keep the loaner- however my car is a 3 row SUV and the loaner was a Honda Ridgeline, so not comparable and not a car that met my needs. The following week, I returned AGAIN to get a loaner and leave my car for the seat repair. They provided me with a loaner that smelled awful and ultimately had a blunt under the front seat, which I found upon returning home. When I returned the loaner, I let them know about my concerns with cleanliness and the weed under the front seat. I was told they don't clean between users and just do a quick look through- so just be aware if you get a loaner to take a look before you leave. My kids rode in that car and I was pretty upset that Germain just explained it away and didn't see that this was potentially a safety concern for my kids and could've been a legal concern for me if I had been pulled over. When I walked over to pick up my car, the dealer had not sewn my seat as previously agreed upon, they literally slapped some leather duct tape on it and called it a day. It looks awful but I decided to let it go- I was ready to leave and be done. A couple months later, my car overheated in Cleveland and I had it towed to Germain since that's who the warranty is through even though I really didn't want to return. It has now been 2 weeks since they've received it and I've received minimal communication regarding the status. They explained they've been very busy, and I did appreciate the warning. However, they provided no timeline at the time and I still don't have one. After calling yesterday to request an update and being told I'd be called back with an update later in the day, I called again today to check in. Again I was told I'd be called back by my rep and never received a call. I called back and spoke to the secretary. She explained that my rep had left for the day. I told her I had been told I would receive a call and asked if I could speak with anyone else to see what's going on. She looked into my situation and told me my rep has not taken any notes, so nobody except my rep is able to provide any information. She literally told me she can't tell if my claim has been submitted to the warranty company, if the car has been worked on, NOTHING. Here I sit with no car, no idea when it'll be fixed, if it's been looked at, nothing. As I've proceeded through this adventure, I will note that everyone has been very nice and kind, which is why I've put up with the experience I've had as long as I have. However, every time I need to address an issue, while they are kind, EVERYONE has pointed the finger to someone else and my concerns have never been followed up on or fully addressed. I have had to CHASE down every concern that has been dealt with. EVERY problem has been because of someone else which has kept me from getting my problems effectively resolved. I have wasted so much time on the phone begging for help getting my concerns dealt with. TLDR: while all of the employees have been kind, there is a general lack of competence, communication, and follow through. You will waste time, effort and money trying to get issues resolved. Save yourself the trouble and go elsewhere.

Hello my yelp followers. I broke down Thursday night. I called w and w towing. Well yes they take…read moreAAA. They were contacted by triple a and instantly refused the call. They stated and I quote MY DRIVER LIVES IN JAMESTOWN. I AM "NOT" HAVING MY DRIVER COME TO DAYTON FOR A DAYTON TO DAYTON CALL.

Unfortunately i can not select zero stars. When i asked the tow driver how much it was going to be…read moreto get my car out of the lot he told me one price i called a few hours later and the receptionist told me a higher price and that they close in 10 minutes but i can come between the hours of 8am and 12 the following day and it would be an even higher price. 8am nobody is here, it is now 8:45am and still nobody here. I am now going to be incredibly late for work. My being late for work results in a termination of my employment. So not only am i going to loose my job i am also having to spend my weeks pay check on these outrageous fees for a company who is unprofessional and can not even open the buisness on or even close to the time i was told and posted on the door. Unexceptable

Very easy location to find. I sent out an email through…read moreYelp to three different businesses and Anthony (Tony) was the first to respond to me with quotes on what I asked for, which was an oil change and possible oxygen sensors. He was able to get me in the next day! When I arrived I was quickly taken care and quoted for the oxygen sensors at a reasonable price. Tony was very friendly and had great customer service. I get anxious when I can't see the work being done on my car because other businesses have ruined my trust but I felt that everything I had asked and paid for Tony had done. My car is running better, I am getting better gas mileage, so I feel Tony did great work. Not to mention my check engine like was on for months because of a O2 sensor and now it's been off for three plus days. I will be back for my next oil change and if anything else needs done on my vehicle. The waiting room that you sit in was very nice and clean With plenty of material to read and TV to watch. Just make sure to ask if they except card yet because currently it is a cash and check only business.

Very helpful and affordable!! If I have any future problems with my vehicle, I will be going back…read moreto him.

Fair prices great service. They give you advice to keep your vehicle safe. I've had several…read morevehicles in, watching the repairs they e made on YouTube I'll leave it to them for sure. Super quick service and the job is done right.

Impressive service!!! I came alittle early for my appointment, but they immediately took my car in…read morefor service. Oil change, tire rotation at half the price of the dealership. Double check my oil type and didn't try to sell me any unneeded extras. In and out in about 30 minutes. This is going to be my go-to car service from now on. Thank you!!

Great service, honest owner, fair prices! I've had several repairs done, and never been…read moredisappointed with the service or the cost. It is a great feeling to trust I will not be cheated or over-charged.

Knowledgeable mechanics who provide trustworthy repairs at fair prices! This is the mechanic of…read morechoice.

Amazing service provided in a timely manner. They did exactly what I requested and finished the…read morework in the time promised.

WARNING!!!! Do NOT USE THIS MAN!!!!…read more Lorenz came to my home and told me I had a simple oil leak and towed my car to the "shop" on a Friday. We had some bad weather and he stated that they needed until Wednesday to complete the job. I paid him $40 for diagnostics and then $150 for the tow. Then sent $550 for parts. I also got a rental for 5 days through budget rent a car which cost me 500$ Wednesday came and it wasn't done. He said it would be done Thursday. I got the rental another day. Another $68 and $15 extension fee. Friday came and he said it's still not done. So after a week I have paid over 1k and it's not done. He promised it would be done the following Tuesday by 8pm. I returned rental that morning. At 9pm when he didn't show up he texted that he was done but there was still an oil leak. WHAT!!!!! He said he had parts and needed until Monday. Monday morning I asked him if it was going to be completed as promised and he said no. He needed til Wednesday. So 13 days he has had my car and it's in the same condition. I just had enough and sent a tow truck to their shop to get my car. When tow truck arrived it was at someone's house. They told me it was a mechanic shop. It's a random house on a sketchy neighborhood and my car sitting in front untouched with snow covering it still. He misled me as he had a shop. He just paid google bc he was the first to pop up. I trusted him and he lied several times. I am now at a mechanic shop hats legit and have had to get ANOTHER rental car for the week. This guy has lied and set me back almost 1500 and my car is in the same condition as it was 13 days ago. Do not trust him

Great. These guys are wonderful. They came to my house and fixed my car that I had already paid…read moreover one thousand dollars to another place. I can't. They were nice and answered all my questions. Any service my car needs in the future will be taken care of by Reno motor work.

My experience at Kia Beavercreek has been fabulous from the sales rep to the technicians. I love my…read moreTelluride! Drives smooth, stylist, comfortable. Dependable on long trips and it's nice to get a lumbar massage every 30 min to an hour. Great price for all the amenities.

I'm a returning Kia customer and traveled several hours out of town to purchase a brand‑new…read morevehicle, with the transaction scheduled and most paperwork completed digitally in advance. Unfortunately, the experience at Kia of Beavercreek fell well below expectations. Despite advance coordination, the sales representative was unprepared when I arrived. I was assured prior to travel that all‑weather floor mats were available and included, only to be told at delivery that they had not yet arrived--despite knowing I live hours away and would not be returning easily. I had to escalate to management to get these shipped to me, that was not proactively offered while on-site. Just before leaving the dealership, I discovered that the mileage listed on the documents I signed was incorrect by approximately 145 miles. While this was later acknowledged as an error, it was not corrected at the time of delivery, and revised paperwork was sent later without being mutually re-signed, which left me uncomfortable with how it was handled. I also had to turn around and return to the dealership because temporary tags were not installed before I drove off. The most concerning issue came when checking my email, when I received an eDelivery record showing MY customer feedback stating I was "100% satisfied" with the vehicle and my experience, signed with a smiley face, which I did not submit or authorize and which is completely inaccurate. I will not be doing business here again.

This was one of my best experiences at a superior Hyundai. My check engine light came on and I had…read moreto bring it in for service to see what was up with my car. I was easily able to make an appointment online and the staff was very upfront and honest about what could be wrong with my car. They assured me that they would fix it in a timely manner and due to my car's warranty I would most likely not have to owe any money. The manager of the service center was extremely nice and personable. I waited a little longer than I would have liked but it was a little over an hour.. nothing unbearable. The waiting room and bathroom was EXTREMELY clean. They had TV's, a phone charging station, and offered coffee. I will be buying a new car in the near future as my lease is about to be up and I would definitely consider going to this Hyundai dealership!

One of the worst experiences I've ever had with a service center, zero help from their service…read moredepartment, employees that have zero clue what they are doing, ridiculously outrageous cost estimates that exceeded other more quality places by literal thousands of dollars and will hold your vehicle hostage over whatever ridiculous fees they can before you take it off their overcrowded lot full of cars they can't sell due to their horrible reputation and service. In addition, they will threaten you with trying to take your vehicle even when you are gone on extended military duty and are not home to take care of the situation. Cannot under any circumstances recommend this place for service or sales in any fashion, no wonder they are scaling down operations and laying off staff. If zero stars were an option, it still wouldn't be low enough.