Our A/C went out during this heat wave and John Tran of Santa Air came out to fix it. He was very…read moreknowledgeable, professional, and friendly. There was no up-selling. He gave us different options and let us choose how much we were willing to spend. He clearly detailed what would be done and how much it would cost. He did an outstanding job and we are very pleased with the repair. Thank you John

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

AC went out and they fixed it quickly. Would definitely recommend as we have had problems a few…read moretimes and they are always very professional and get the job done at a fair price!

Called James Heating and Air a few weeks ago when the temps were in the high 90s, on a Friday. They…read morewere here within a few hours, diagnosed the issue, solved the problem quickly and got us cool again! Price was very reasonable too!

I'm very happy to be the first to review Donald at Tri-Tech. I cannot say enough good things about…read morethis adorable man. He was the inspector we hired to vet a heat pump when we bought our foreclosure and renovated it, and he's been the one to perform the odd repair here and then ever since. He's kind, prompt, ridiculously fair in his pricing, wants to make sure you really understand how the system works so you won't have to always call a technician out, and cheerfully works late/after hours to ensure you don't freeze/sweat for long. Wonderful company.

Matthew responded to the message I left and came the same day to give us an estimate. He then came…read morethe next day to do the work. He is very professional and extremely knowledgable. Better yet it was very affordable and high quality workmanship. We are new to the area and feel very fortunate to have found such quality service. Mark and Tracy Lucas

My AC wasn't working so I called Andrew around 5pm and he said he could come over the next day at…read more8am (which I was thrilled about). But when I texted him the error message on my HVAC panel he texted me back and helped me to get my system up and running on my own! I will be using his company exclusively from now on! This kind of service is very hard to find and I'm grateful to have found his company. Update: My AC fix only lasted a few hours so I texted Andrew back (after midnight) and he showed up at 8am and by 8:15 the AC was blasting. His fee, including parts, was VERY fair & reasonable.

Response time within 12 hours. Very good in diagnosing problem with heat pump. Had parts on work…read morevan to complete job and restore unit. Very courteous and highly recommend .

Carlo and team were great. We wanted a new wall-mounted AC unit for our garage in Raleigh, NC and…read morethe team were quick to get it installed. It works great.

Excellent work for excellent prices. While many HVAC companies will have you replace units and do…read moreunnecessary work, C&J does not. I've used C&J for over 3 years on 3 different houses. In early 2015, the heat wasn't working in a 2-storey, 2-HVAC unit rental house. I had ARS come out and they told me I had to replace both units for $14,000 and redo all of the duct work. Someone suggested I ask C&J for a quote. They came out and told me all that was wrong was some of ducts had come lose under the crawl space and the bottom unit needed cleaning. Price? $250. The house was toasty warm the entire winter and I haven't heard a peep from the tenants this summer.

Alternative Aire remains my go-to *local* HVAC - not some PE-run chain that rips you off. My…read moreupstairs furnace stopped working and they were there the next day to find a loose wire on a control board. Tech arrived early and fixed it quickly and that (cold!) night I had heat again for sleeping. 10/10

We bought a new unit and as many many others have said it stopped functioning after a year. Getting…read morethem to come out usually takes 3-4 days. They've been here 3 times already and STILL it isn't working. DO NOT use this company. They were bought last year by a big company. Not who they used to be. https://thechillbrothers.com/the-chill-brothers-expand-into-north-carolina-with-acquisition-of-alternative-aire/

I used Hays hvac for a rental property in chapel hill. I was…read morereferred to them by my local contractor in Rolesville that doesn't serve that part of the triangle. What a great company. They were friendly and accommodating starting with the office staff and finishing with the service tech. He was friendly. Knowledge and efficient. The pricing was very reasonable. Highly recommend using them in the chapel hill and Durham areas

I am really surprised to read some positive reviews on Hays heating. Till today thy have given me…read morethe itemized invoice but charged me $4882.00(Four Thousand eight Hundred ) just for changing the mother board and login board. They did not let me talk to the owner. I had to complain to BBB also, Hoping to hear from BBB soon.

We had service from them for both Plumbing and HVAC in the past week. OMG, they are amazing,…read moreknowledgeable, and don't try to sell us stuff we don't need. They answered all our questions and offered options. Josh for plumbing and William for HVAC were both exceptional. My husband is a PhD Electrical Engineer, and it's hard to please him! He expects discerning and perceptive/well-informed dialogue. He was pleased!!!!

They will come to you and tell you have issues with your HVAC and then say you have a freon leak…read moreetc .... I made due diligence and had a third party HVAC and the problem was fixed by spending 300 not the 5000 job the first guy had a corny story about him playing soccer for FC jiffy lube. The second guy worked as a manual donkey breeder.