Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

OUTSTANDING, QUICK SERVICE!! A superb, highly-SKILLED, kind, and "extremely" PROFESSIONAL team. A…read more100% HONEST business -- this company has integrity in spades. Pricing is FAIR and a VALUE, and the service FANTASTIC. The owner is an exceptionally kind man who raised his sons to be like him: stand-up, honest, skilled PROFESSIONALS. They are so impressive, extremely knowledgeable in HVAC, and POLITE. You rarely find this caliber of customer service these days. The owner also models the way for his team. Everyone I have worked with at James has been EXCELLENT. The company was recommended to me a couple of years ago with a stellar reputation and it continues to exceed my expectations. I highly recommend James Heating & A/C without any hesitation. Call them for your HVAC needs. You will NOT be disappointed; you will be BLESSED. I pray that GOD blesses the owner, his sons, staff, and the business forever. Companies like this are few and far between.

Called James Heating and Air a few weeks ago when the temps were in the high 90s, on a Friday. They…read morewere here within a few hours, diagnosed the issue, solved the problem quickly and got us cool again! Price was very reasonable too!

I'm very happy to be the first to review Donald at Tri-Tech. I cannot say enough good things about…read morethis adorable man. He was the inspector we hired to vet a heat pump when we bought our foreclosure and renovated it, and he's been the one to perform the odd repair here and then ever since. He's kind, prompt, ridiculously fair in his pricing, wants to make sure you really understand how the system works so you won't have to always call a technician out, and cheerfully works late/after hours to ensure you don't freeze/sweat for long. Wonderful company.

Matthew responded to the message I left and came the same day to give us an estimate. He then came…read morethe next day to do the work. He is very professional and extremely knowledgable. Better yet it was very affordable and high quality workmanship. We are new to the area and feel very fortunate to have found such quality service. Mark and Tracy Lucas

Response time within 12 hours. Very good in diagnosing problem with heat pump. Had parts on work…read morevan to complete job and restore unit. Very courteous and highly recommend .

Our HVAC unit wasn't producing cold air. Andrew was over in a couple of hours and had the unit…read morefixed in 30 minutes. Coincidentally, he had installed the unit 15 years or so ago. He knows what he's doing!

Carlo and team were great. We wanted a new wall-mounted AC unit for our garage in Raleigh, NC and…read morethe team were quick to get it installed. It works great.

We appreciated great service in years past, but had a very poor recent experience. LG split unit…read morewasn't working and we were ghosted after an initial assessment. $134 for the consult with no results or plan for resolution. The guys that came out were great tho. Maybe the mgmt is the issue.

I had an AC unit quit late on a Friday afternoon. it was hot so I opted for the after hours fee. (I…read morethink that the after hours fee that that charge is reasonable.) they came! Thy conquered. I am cool. Great business. I have used them for years.

We bought a new unit and as many many others have said it stopped functioning after a year. Getting…read morethem to come out usually takes 3-4 days. They've been here 3 times already and STILL it isn't working. DO NOT use this company. They were bought last year by a big company. Not who they used to be. https://thechillbrothers.com/the-chill-brothers-expand-into-north-carolina-with-acquisition-of-alternative-aire/

I used Hays hvac for a rental property in chapel hill. I was…read morereferred to them by my local contractor in Rolesville that doesn't serve that part of the triangle. What a great company. They were friendly and accommodating starting with the office staff and finishing with the service tech. He was friendly. Knowledge and efficient. The pricing was very reasonable. Highly recommend using them in the chapel hill and Durham areas

I am really surprised to read some positive reviews on Hays heating. Till today thy have given me…read morethe itemized invoice but charged me $4882.00(Four Thousand eight Hundred ) just for changing the mother board and login board. They did not let me talk to the owner. I had to complain to BBB also, Hoping to hear from BBB soon.

We have had their contract service since we moved here in 3.5. The DAY, we moved into our house,…read morethe water main from the street broke. We had no home warranty in place on that first day. Called JD Service now and we thought they were great. A week ago, I plugged in my hairdryer and -- no power. Ok, 30 yr old home, I figured GFC needed replacing -- but same in all plugs including other GFC outlets in other bathroom. Kevin from ServiceNow came out and spent 6 hours over 2 day, much of it in our attic (it's late August) which must've been 120F or hotter. It was a real mystery He finally called to us and showed us the section of Romex he'd found way down and behind the HVAC. 3" of it was totally BURNT with the copper wiring melted due to "electrical arcing." (NOTE: We have never seen any "signs" of rodents in our house or storage attic -- and Kevin noted that, as there were no other chewed spots on the Romex, he feels less inclined to think the damage was due to one chewing on the wire.) Given that it's COPPER wire, which melts at (answer below is from Gemini AI): "AI Overview Copper wiring in Romex cable has a melting point of 1,085°C (1,984°F) So -- THAT will get your attention. Luckily, it was in an open space where the wire was hanging behind the duct work. He also showed us a section of the metal duct which was singed and burnt. Turns out that our original 30+-yr old panel offered no protection against electrical arcing. We had another electrican come out and when we told him what Kevin was going to do (per his written proposal) he said that to trace the wiring to ensure there were no other damaged or burnt spots, replace it and upgrade the panel, he'd have to charge $8000. Maybe he just didn't want to do the job of trying to locate the spot and the problem in that searing attic heat -- I don't know. We decided that we didn't want someone new starting over, when Kevin had already put in all that time and effort to find where the Romex "failed." All I know is Kevin was here againfor 4 hours today -- in addition to the MANY hours he spent trying to figure out what had happened and finding the burnt Romex. He replaced the section of wiring in the attic, upgraded the panel, told us that he'd found that the 4th wire in the panel, and all the GFC circuits (including for the washer/dryer which didn't have one!). Now they're tied, rather than the original "stab" technique which was used when this house was built. He thought he had to replace, turned out not to be connected to anything, so he took a considerable amount off the bill. I just know that, for the amount of time he spent looking for the place where the wiring had failed -- which was in the wall much too near our bedroom wall -- and he WAS looking, showing me how there was electiricty at this point, but none at this point and scratching his head trying to figure out what the hell was going on... The whole job was about $3400. AND we were offered financing that is 12-months of 0% interest -- and no min. payments due during that 1-year period, and no interest or penalty if we pay it off in full within that year. THAT is worth a LOT. Few electiricans are going to be able to offer that. And consider that you're going to pay 19-24% right now on any credit card balance you can't pay off within the first 28 days. We are very pleased at the dogged detective work Kevin did in heat that no human should have to work in. We feel confident that he got to the bottom of it and took us out of danger. We showed that section of Romex to a number of people -- other electricians, our 2 engineer neighbors. All went wide-eyed and said we were DAMN lucky that our house didn't burn down. Is JD more expensive? Possibly -- which is why we got a 2nd bid ( for $8000!) I was unhappy to read the poor reviews above. I can only "speak my truth" which is this: JD Service Now has always showed up quickly for us when called, their staff have been great. we've felt that the people who came knew what they were doing and we believe (HOPE?) that they will stand behind the work they have done for us. Sometimes that is worth paying a premium forand we hope we are right in saying this is one of those times. P.S. I should, perhaps note that neither my husband or I know anything about building, construction or electricity. My engineer neighbor told me it's easy to upgrade the panel myself "can you use a screwdriver?" I asked AI if it was possible to add arc protection to my electrical panel myself -- that my neighbor said it was easy -- and the first thing it said was "DO NOT ATTEMPT THIS YOURSELF!" I asked Kevin and he said "yes, you -- if you'recomfortable doing that kind of work." He confirmed AI's statement that, even with the Master electric switch for your home is turned off, there is still electricity coming in from the street. Touch the wrong part of the box and -- you're fried.

I thought JD Now was a reputable compay. I had them replace two old HVAC systms with new Carrier…read moreACs. We also included complete replacement of duct work and the air filter systems. We also enroled in their after-sale service contracts. In 2026, during the heat wave, at a temp of 114F, one unit malfunctioned. A service tech dtermined that the problem was the unit's fan motor. The part was under warranty, but not the labor. The cost to replace it was $13,000 which I paid in advance. When the tech with the replacement part came to install the fan motor, he determined the root cause of the problem was a coil tem sensor that regulates fan speed. He went away and cam back 2 hrs later with the temp sensor replacement. I theen was charged $600 for the labvor associated with the temp sensor replacement although the part was installed b the same tech at the same time as the fan motor. So my fila cost was almost $2,000! I have sincve cancelled my sevice contracts with JD Now.