From start to finish, KEMCO of Burlington provided a professional and seamless installation of my…read morenew HVAC unit. Every person with whom I communicated was knowledgeable, honest, friendly and articulate. Spence went out of his way to provide a transparent and itemized estimate for me. Shane followed up with me just prior to installation day. And the installation crew knew exactly what they were doing and completed the job in far less time than I thought they would be here. This whole HVAC adventure took almost three months to resolve and, in that time, I have learned without a doubt that not all companies are the same. Before contacting KEMCO, I experienced overpriced vendors who weren't exactly honest, who were unable to itemize or articulate, and whose work ethic was questionable. Looking back, I'm grateful they never handled the equipment that generated heat and AC into my home. KEMCO of Burlington completed the job with the best price and the highest standard of professionalism. I will do business with them again and again in the future.

Unexpected ac failure resulted in a replacement of my HVAC units. I had their sales team come out…read moreto discuss options and we determined we needed both systems replaced. The team was professional, proactive and communicated with me in detail. The installation was timely and without issues. Highly recommend Kemco for your HVAC needs and after sales service. They stand behind their work! Did I mention they also beat the competitions price!!

OUTSTANDING, QUICK SERVICE!! A superb, highly-SKILLED, kind, and "extremely" PROFESSIONAL team. A…read more100% HONEST business -- this company has integrity in spades. Pricing is FAIR and a VALUE, and the service FANTASTIC. The owner is an exceptionally kind man who raised his sons to be like him: stand-up, honest, skilled PROFESSIONALS. They are so impressive, extremely knowledgeable in HVAC, and POLITE. You rarely find this caliber of customer service these days. The owner also models the way for his team. Everyone I have worked with at James has been EXCELLENT. The company was recommended to me a couple of years ago with a stellar reputation and it continues to exceed my expectations. I highly recommend James Heating & A/C without any hesitation. Call them for your HVAC needs. You will NOT be disappointed; you will be BLESSED. I pray that GOD blesses the owner, his sons, staff, and the business forever. Companies like this are few and far between.

Called James Heating and Air a few weeks ago when the temps were in the high 90s, on a Friday. They…read morewere here within a few hours, diagnosed the issue, solved the problem quickly and got us cool again! Price was very reasonable too!

Have used this company since last year, and though I've already written a review then, I felt I…read moreneeded to once again this year. I have never found a more reliable company than Thornton. We're in a heat wave this week, with feel like temps of 105. This morning my air went out. I messaged Thorntons in a panic. Once again, they did not disappoint. They came right out, and fixed the problem. They are my go to company.Always fairly priced, and Everyone is so nice too. Can't tell you how grateful I am for them. Thank you Cassidy!

They were very prompt and professional. I was so thankful that it was a quick fix and he was able…read moreto get the part and come back and have my air fixed within an hour! I have already recommended this company to a friend!

Used another contractor, but was satisfied with the professional way the quote was handled.read more

These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

The technician I had months ago did an exceptional job. Phenomenal even…read more However, today the customer service team needs an overhaul. Their communication with customers is subpar, at best. I scheduled an appointment around 9am. By 4pm I had to call and ask where the technicians were because not one "customer service" or "dispatcher" called to provide an update until after I called them. All they can do is say they understand, and couldn't even guarantee they could have me a technician the next day. As a customer I would like to think their service would be better. Not to mention HVAC is not cheap, so this is certainly not a "get what you pay for" quality review. At least offer compensation for your failure to deliver.

I can honestly say that from start to finish my experience with Chisholm Service exceeded my…read moreexpectations! This whole process reminded me of how personal customer service used to be back before the push for speed and automation got in the way of individual customer care. I was in need of replacing my upstairs AC and furnace this Spring, but I really wanted to find the best price for a quality service and product, as this was going to be a major expense for me. I called around and had reps from at least 5 different companies in my area come to look at the situation and provide me with a quote. Chisholm's quote was the best price by a small margin, but it was the patience with which they handled my many questions regarding the varying systems, SEER vs. SEER2 ratings, and components that really got my attention right from the start. While some of the other companies came in the door trying to upsell me on things, Chisholm did not. Other companies also followed-up their initial visit with an automated system-generated quote that ONLY gave me an opportunity to click a button to accept it (and no way to send a simple reply email with any questions). Chisholm followed-up such automated emails with personalized emails and/or text messages that were easy to respond to. Chisholm also then took the time to answer more of my questions as I tried to compare the many quotes that I had received (which in most cases was quite confusing and seemed a bit like trying to compare apples to oranges). On installation day, Chisholm was on time and their technicians were friendly and easy to work with. They answered my questions and got the job done without any issues arising from my perspective. During the installation, they told me that this new (stronger) system should really have a larger fuse and advised that one of their team members would bring that by another day. Sure enough, I soon received a call to schedule that and when that more senior technician came by to do that simple job - he also inspected all of the work that had been done... this is what REALLY impressed me, as he noted a few items of concern that could have been done better and advised that he could come by the next week to repair those. Indeed, that next week he was back and completed small corrections on several of the initial installation configurations. He also noted that they would share the info with the initial install crew so that they could continue to improve. All in all, I am exceedingly pleased with the service that I had from Chisholm. I know that no company can provide 100% perfect service to all of their customers 100% of the time, but I do feel that I was somehow blessed to have received the fantastic service that I did. I originally thought that the name of this company was a little unusual since it didn't even mention "air conditioning", but in hindsight I now realize why 'Service' is in the name, as it really is what they provided to me (beyond the product and labor). I would HIGHLY recommend Chisholm Service to anyone. I truly found them easy to work with and extremely reasonable in their business practices.

The manager of Chisolm got back to me and we discussed the situation. It is possible that I didn't…read moreunderstand the tech when he gave me the estimate on the way there, however I would have had to pay the $157 diagnostic charge regardless. According to them, $464 is actually what they would normally charge to come on a weekend, vacuum out two drain pans, put in a small valve, and check (not fill!) the r22 on two systems... that's for about an hour of work! Since I was so upset the company reimbursed me $150, so I am grateful for that. I know they do good work. But I gotta figure something else out.

Professional, knowledgeable and friendly service. Travis explained everything before and after…read moreinstallation and was there to answer any questions. He went above and beyond to make sure I was satisfied and I knew I was in good hands. He made recommendations for system upkeep and provided valuable insight into future maintenance. I highly recommend Triad Drain Cleaning!

Travis is one of the best tradesmen I've ever had the pleasure of working with. He is honest,…read morepolite, thorough, and a fantastic value. He was able to quickly, accurately, and thoroughly diagnose and repair a 2nd floor bathroom leak that caused damage to our ceiling. After working with Travis I can confidently say we will be utilizing him for any plumbing and HVAC services we need in the future. Thank you Travis!

They installed my unit when I bought my house. Several years later we discovered the electrician…read morethat worked on it with them didn't complete their portion. Duggins came out and fixed it for me on good will. I will never forget their kindness. Now that I have a problem with my AC, I trust them to work on it and to get me up and running. Note they do have emergency hours on the weekend. Just leave a message and their dispatcher will call. The staff is super friendly as is the owner. I have only positive things to say about all of the employees I've worked with because they were all super helpful and explained everything to me clearly.

They went above and beyond installing a new HVAC system, even running new electrical to the unit…read more The price was amazing for the work done. I cannot think of a better company to work with.