I am sad to say we cannot recommend this local, independently owned pharmacy. We switched our family's prescriptions over to JDX after Rite Aid closed in our town. We wanted to support a local business. I recently required several prescriptions postop for a knee replacement. There was some drama in that, whatever system JDX is using to process insurance claims was showing me as having no insurance (we called and confirmed with our prescription coverage that I do indeed have insurance). Even with that, we were willing to continue using JDX as cash payment customers. Last week, my surgeon called in a refill of my pain medication. They received the prescription on Tuesday, by the following Monday when I had not received notification that it had been filled, I called inquiring if they had received it. I was then told that the pharmacist needed to speak with my doctor. The girl on the phone stated they needed some more information since I was not an established customer (they had just filled four of my prescriptions five weeks earlier). About 20 minutes later I received a phone call from the pharmacist, grilling me about why I needed this medication (mind you, this was the exact same prescription they had given me five weeks earlier, with no questions asked ). Understanding that it is a narcotic and a controlled substance, I was happy to answer all of his questions. Then he wanted more detail on a known allergy to a similar pain medication that I used several decades ago. Then he wanted to know if I use another pharmacy... I explained that we have an online pharmacy that I use for maintenance medications in which I received a 90 day supply. Our intention has always been to use JDX for those incidental, short term prescriptions that we need from our doctors (we have used this same set-up with other pharmacies, with no issue). He asked why I did not have this prescription for my pain mediation filled online, I explained that I did not need a 90 day supply, and we wanted to fill it locally. The pharmacist then informed me that I needed to either switch all of my medications over to JDX, including the online prescriptions, or not use JDX at all. We opted to discontinue using JDX and will be transferring all of our prescriptions to another local pharmacy. This has been a very disappointing experience. read more

I recently needed some information about some medical equipment I was approved for by Medicare. First I was put on hold for an extended time & when I finally spoke to a person she was very short & told me they did not do anything with Medicare. I asked about another supplier & was told she didn't know & I could call them. Needless to say, they didn't score any points with me! read more

I called ahead of time to ask if they had a small wrist brace as I had very limited time to pick one up today. They said they did, but when I arrived, they only had universal size braces, which are ridiculously too big for me. The girl seemed very disinterested in helping me find something that would work. everything they carry is a "universal size." People come in a large variety of very different sizes. It is unbelievable to me that they do not carry more than one size. The fact that I phoned ahead of time to ask specifically if they had one in size small and was told that they did when they did not is very annoying to me. read more

I wanted to change my pharmacy to a place that was closer to home. Of course I stop by the first time and I took a business card so that I can call later to verify that they carried the prescriptions that I need that also gave me time to double check with my insurance if the pharmacy was covered. I was suggest that anyone to that wants to switch. Pharmacies follows a similar method. The pharmacist was available to answer all my questions over the phone, was very professional, polite and I got all the answers that I needed in terms of my prescriptions. My current pharmacy is wonderful. I just want to save on gas and time on the pharmacy pick ups. read more

Very unfriendly, answered the phone twice then hung up on me. Receptionist acted as if I was inconveniencing her to see if they had my prescription read more

I was visiting from Georgia and they did not hesitate to fill a prescription for me. They were very quick and friendly. Definitely recommend. read more

I Love JDX.. thier always helpful and friendly!! Clean inside, they gave me my covid vaccine. My Car broke down and for 10.00 a month, they deliver. They come to my home twice a month. Altho I am trying to get them put together for them, so they only have to come here once a month. The delivery guys super friendly too! But it's super clean inside the store. They have medical supplies, gifts, and another room connected that has medical equipment, like walkers, scooters, wheel chairs, grabbers, potty chairs, canes and alot more it looks like. Easy parking for handicap too. Thanks guys!! read more

very helpful staff. extremely knowledgeable and pleasant to work with! I would recommend them anytime.

I rent wheel chairs here and the staff at the back are always so nice. They always help with any questions I have on equipment.

They don't have their act together. My father called them to explain I would be picking up his meds on his behalf, and they said it was fine as long as I brought his ID and insurance card. When I arrived, they claimed he never called to informed them I would be arriving on his behalf. Oh well, will be sticking with Rite-Aid Pharmacy. read more

I recently had to go in for a work comp prescription. I only had to wait 5 minutes and the staff were all so friendly and asked how I was doing. This felt great to have a familial atmosphere somewhere you need it, such as your local pharmacy. Great Job JDX! read more

My Dr sent a prescription to JDX. Wen I went to pick it up I was refused unless I agreed that all my prescriptions would be at this Pharmacy. The person makin this demand would not listen to me and would only say this is a small pharmacy read more

Thank You JDX for delivering a electric chair to a 101 year old man yesterday within 1/2 hrs from ordering it. Your team worked together to make this happen. The delivery men were so kind and compassionate. Diane read more

This place goes way beyond expectation. I needed a face mask and tubing for my son because of asthma, their lights went out so there goes everything. But they opened the doors for me and asked what was needed. I told them and thank God they had a big heart and was able to get what I needed. Wow it touched my heart to know there is still ppl who care about the health n needs of those who really need it. Thank you to the staff at JDX. I will continue to to come here. read more

I have been going through a long, long process to rid my legs of all the swelling..(called edema)....I finally got through a long process of having my legs wrapped, 24/7...for a month, changed three times a week.... It was unbelievable how my lower legs, feet, and ankles slimmed down.....now....to keep them this way...I needed to purchase some compression wraps, socks, etc... I went this morning and found....CLAUDIA....she was my angel at the JDX Pharmacy....she was so sweet, friendly, knowledgeable, and, PATIENT....trying to put those compression socks on is a very difficult thing....I actually was in tears...(age 73).. I am just happy to have this venue to compliment Claudia. In closing, a big thank you, to JDX for carrying products for those with edema...and, a special thanks to dear....."CLAUDIA".... Mary Edwards read more

First time I visit this place and l did not like my experience, employees in the drop off side are rude. The lady in the back was nice, I will not stop by again. read more

TERRIBLE. I was informed by their front desk on a Saturday that they'd wait for my husband to swing by to get a medication I CANNOT BE WITHOUT for 15 minutes after their 1 pm close time. My husband texted me (I have the proof time stamped) and he was there knocking on the door at 1:10 pm and no one was there. I also have heard through the grapevine now that the owner has very shady business dealings. I spoke with the Pharmacist who, quite frankly, sounded like a teenager arguing back with me. REAL professional!!! He told me, "I have her standing right here and she did wait for our husband and he never showed up in time." Which, is an ABSOLUTE LIE. My husband RUSHED there and WAS there by 1:10pm. Those people LEFT that building KNOWING they were leaving a patient without the medication she cannot be without. SHAME ON THEM. And, to be CRYSTAL CLEAR: I made it TOTALLY CLEAR with that girl I spoke to that I needed her to wait for 15 minutes AFTER their 1 pm close time. Shameful. Will NEVER go back. read more

A class store to get what you need to do, done. The employees are friendly and eager to help you. Some even going so far as to stop you from spending too much money on something and then pointing out a cheaper version for you! All in all, a great store. read more

My family and I have gone to JDX for a variety of needs over the years; from medication to crutches, to cough syrup. The staff is always friendly and helpful. We like the hometown pharmacies over the corporate profit driven ones. JDX is a one-stop place for all your Medical needs. read more

Do not spend your money here, they do not back up their products. I injured my tailbone and purchased a donut to sit on and my daughter also fell and hurt her tailbone shortly after- so I came back to pick up another donut from them... this one ended up being way too soft, to the point where when I sit on it it completely flattens out and I went in to complain 4 days after purchasing it and asked if I could exchange it for a harder one because it's no protecting my tailbone. Unfortunately they say they cannot take it back or exchange it or even give me a discount on a new one because of "sanitary reasons" Which they don't tell you when you buy something like that - to make sure that it's comfortable before you actually unwrap it - so the fact that I had opened it they can't take it back. I don't expect them to resell something like that. I expect a company as big as that to absorb the lost cost from a $20 purchase. So, take your money elsewhere - there are other medical supply companies that will have your back if you need them, no pun intended read more

Horrible customer service. The person who helped me at 01/12/2016 10:48am was laughing at me and didn't care about how much I had troubles with reading the prescription. If you can't figure out if you have a received a fax from our patient then maybe this isn't the job for you. Offended and will be moving our pharmacy to some place else. read more

JDX pharmacy was so good to me! After multiple pharmacies not having a medication for my child, I called JDX and they had it in stock, I went in and they had the prescription ready in 15 minutes! I also liked that they had PLENTY of staff which a lot of places lack these days! Awesome customer service! Thank you JDX! read more

I have to say the customer service I have recieved has for the most part been good, very nice, very helpful. However, wanted to caution people who shop here to PAY CLOSE ATTENTION to the expiration date, especially of over the counter medication, since they OBVIOUSLY pay NO ATTENTION to it! I bought an over the counter sleep aid about 4 DAYS ago, and fortunately it was not expensive, since I did not save my receipt. The expiration date is APRIL 2017! So, since most medications have a shelf life of about a year, that means this medication has been on the shelf for ABOUT ONE YEAR! YIKES! Who knows WHAT ELSE they may NOT be paying attention to when they FILL MY MEDICATION! Anyway, BE CAREFUL! read more

Rude attendant, bad customer service. Doesn't bill insurance company either. You have to submit your information for reimbursement. Would not recommend. read more