Let me preface by stating that I've never broken a phone screen since I've owned an iPhone4 when it…read morefirst came out. So I haven't had to deal with places like this or replacement screens. Long story short, after spending $300 on a front screen and $150 on a back screen I went through 2 different replacements for the front because the first was faulty and barely covered by their "warranty". The second replacement also had issues. Genius Phone said it was "user error" why I couldn't press the buttons that were not working... clearly it was not because i had multiple people try with no success and in all my 10+ years as an iPhone user I never had this problem. Genius gave me the run around a few different times and told me to to come back on Monday. Well over the weekend i got a tiny crack on my phone and noticed a ton of scratches. So I knew they they wouldn't cover it through warranty. So I was screwed with the junk they put on my phone. Bottom line, the screens they use to replace your iPhone screens are TERRIBLE QUALITY. They crack and scratch SUPER EASY. I went over 10years without breaking an iPhone screen and I barely went 10days without scratching and cracking this "Genius Phone Screen". Tbh I feel like they intentionally dumb down the quality so you have to keep coming back and back for another $300 replacement. All in all, I will never return to this place. You're better off getting a used screen that is iPhone brand and not the cheap Genius Brand. Or just go to Apple, they will do it right unlike these guys.

they give you a time and a date to pick up your device and it's never correc. I have been waiting…read morefor over a week for a screen replacemen. Not to mention the employee replacing my screen broke my face id and my speaker system and is making me pay half for HIS damage

they completely burned my phone caught it on fire the employee said they didn't have a loaner then…read moreI called manager the following day as he wasn't in that day he was kind of rude to me said he ordered a new phone but it won't be in for a few days I will be without my phone for 5/6 days I ask him why we can't just go locally to get a new phone he tells me that is not there policy so I have to be inconvenienced for a week for there incompetence will not ever be doing business there again

Noele helped me with an elderly friend last month. She was so kind and patient why we figured out…read morewhy her phone was not charging. So I went back last week to get her batteries for her watch only because Noel went out of her way to help us. She was fabulous!

After receiving disappointing news and dismal customer service at my cell phone carrier, I came in…read moreneeding my iPhone repaired. I was met with incredible customer service and not only did they fix my phone to perfection but they did it within a few hours! It wasn't cheap but competitively priced it was worth every penny! It was so refreshing to do business with someone he seem to care! I will definitely be going back!

I had my IPAD in for repair of a broken glass and received a text saying it was ready and also a…read morephone call saying the battery need replacement and it would be an additional week. The next day I left a voice mail at 1000 in the morning asking about the confusion - the voice mail was not returned. I visited the store and discovered my IPAD was ready and the bad battery was not on my IPAD but a different customer. I asked why nobody called me to fix the confusion and was told, "I don't see the issue, you have it now don't you?" Evidently when they make a mistake, it i up to the customer to fix it. Lousy attitude toward the customer! In addition, they insisted that I pay before testing the repairs. This was not my first trip - will be my last.

These guys are great! I brought in my iPhone 5s because it wouldn't charge anymore and in less than…read morea half hour they had it fixed for under a hundred dollars. They were very friendly and knowledgeable. Great job Nick! And thanks again!

We had one of our laptop computers go stone cold crazy on us, and after researching computer repair…read morebusinesses around town, we went to Crashmasters. Joe and his staff helped answer any questions we have regarding our computer's condition and they worked on our problem and turned a computer that we thought has seen its end of days near into a completely working and running machine once again . Thank you, Crashmasters for your professionalism and job well done!

Management wil threaten to physically assault you for leaving a one star review. I have filed a…read morepolice report, but please be aware they will harass you. Review would have been good had the representative not started talking to me like I was an idiot for asking about a product issue that would otherwise have not resulted in a one star review. I have been told at length how James is aware of the situation and does not plan on doing anything about it. I will be filing a PPO on the manager, but I am deeply concerned about the co-owner approving of threats of violence against me. I have now been waiting until 4:30 PM the day after for contact from Joe Gee. It is clear nothing is going to be done about this. Be safe when dealing with this company, you can see my messages. It has been brought to my attention the manager is also going around saying I demanded a free repair. I didn't ask for a thing. I told him I did not want to work with Crash Masters. Please have him remove his attempt at defamation. I do not care about bringing up the familial things, it's a little crass for a dude but he is allowed to opine on such. This phone screen works worse than the phone I own that is smashed. I am assuming the forcing me to get the screen repaired after I said no was to prevent me from using my protection plan. The screen protector isn't even on right now that I look at it. All around awful.

I purchased an older iPhone and not only was it overpriced, I have had nothing but issues with the…read morewireless service and staff alike. Obnoxious dead zones, calls/texts simply not going through, roaming in the metro areas?! Personally I think it's trash but EVERY time I have an issue the staff reassures me "It's really good service, we use Verizon towers" Not only is the staff at best woefully misinformed, and at worst gleefully and maliciously ignorant, they also like to blame the customer, and patronize you. Oh and the cherry on top? I paid my phone bill early, in person at the store, and they STILL managed to shut off my cell service, interrupting my job and my ability to move through life. f**k this business, literally just use WalMart instead

We have strong reason to believe that this store buys and sells stolen property. Our unopened PS5…read moreconsole was stolen during a yard sale on a Saturday last month. David Pope from this store was advertising the exact same PS5 console version a few days later on FB Marketplace. We messaged him to let him know we believed he was trying to sell our stolen property. His only reply was to ask what the serial number was for our console. We did not have it and the PlayStation did not have the serial number because they ship consoles randomly. The store and David hit the jackpot when a thief brought in an unopened console with TWO tamper seals. One clear seal that all PS5 console boxes have and a holographic tamper seal that PlayStation Direct puts on by a person, not a machine. The photos show that our box and the one this store sold were positioned identically. A person we know went into the store and made a comment to an employee about selling PS5s. The employee said they do sell consoles, but this was the first one they have had that was unopened. It's a sad day in Muskegon when you cannot even trust stores in town to do the right thing.