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    JDS Appliances

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    4 months ago

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    Best Buy - Mays Landing - Memory cards with nothing on stock but price tags

    Best Buy - Mays Landing

    1.8(54 reviews)
    5.3 mi
    $$

    I am extremely frustrated and disappointed with the experience I've had with Best Buy and Geek…read moreSquad regarding a protection plan that was clearly misrepresented when we purchased his college computer. Last year, when I bought a laptop for my son, I specifically asked about accidental damage coverage with the protection plan. I was told that the coverage was all-inclusive and that accidental damage repairs would be covered with no additional fees by both the sales person and the supervisor on site that day. About 3 weeks ago my son slipped on ice at school while the laptop was in his backpack. The fall caused the screen to bubble and the side of the computer to chip. When he brought the laptop in for repair, he was told he had to pay an $84 shipping fee to send the computer out for repair. As a college student, he paid the fee. When he told me about it, I contacted Geek Squad support on February 25 and spoke with Eduardo, who clearly stated that there should NOT be any shipping fee under the protection plan. He opened a case for review and said the charge would be addressed. After over two weeks with no response, I called again today, March 13th and spoke with Kelly, who transferred me to Nandhini. At that point I was given a completely different answer, that I would need to drive two hours to the Best Buy location near my son's college to request a refund in person. It also appears that the original case Eduardo opened was never followed up on. When I asked to speak with a supervisor, I was told a supervisor could not help me and I would not be transferred, which is completely unacceptable customer service. This is particularly frustrating because this is the second time I've had issues with repair coverage despite having protection plans. When my daughter's Samsung laptop screen cracked previously, I was told the repair would cost $600 even though we had coverage. 2 years later I was told that information was given to me at that time was incorrect. I should of fallowed up back them when my daughter, also a college student took the laptop for repair. That issue was not accidental. Because of that experience, I made sure to confirm the details of the protection plan when purchasing my son's laptop with a supervisor. I was assured all repairs, including accidental damage, would be covered. Now we are being charged unexpected fees that were never disclosed. At this point, it feels like the protection plan is being used to sell peace of mind but not actually honor what customers are told when purchasing it. My son should never have been charged this $84 fee, and it is unacceptable that I am being told to drive 2 hours to fix a mistake that should be easily refunded. I am requesting that Best Buy review this situation and refund the $84 immediately.

    My experience is so outrageous, I couldn't possibly write it all down. I bought a home theater…read moresystem and Geek Squad installation for $1854 on September 20, 2025 in Dover DE for delivery to Ventnor NJ. The summary is they never showed or called on the scheduled installation date THREE separate times. I spent three weeks on the phone with customer service, going to the Mays Landing store, cancelling and reordering with the store manager, sitting and waiting for them to come. Hilariously they waived the installation fee, which didn't matter because they never came to install. I hired someone else for the 4th try and he met me at the store to pickup and did a great job installing. Best Buy gave me a $100 gift card and $150 check for how awful they were. I gave away the gift card, and will never buy from them again. Amazon, Walmart, BJs, etc have similar prices. Do not order anything installed from Best Buy in either Dover or Mays Landing. They will not show or call, management does not care and customer service will NOT connect you to any store. I wasted 3 weeks of my life with this company and I have learned my lesson.

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    Best Buy - Mays Landing - You can't place another seal on the box and expect someone to think it's new! Smh

    You can't place another seal on the box and expect someone to think it's new! Smh

    Best Buy - Mays Landing
    Best Buy - Mays Landing

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    Appliance Gallery - Washer & Dryer

    Appliance Gallery

    4.0(16 reviews)
    36.9 mi
    $$$

    Excellent service and prices! Great service, delivery men and knowledge of products! Will…read moredefinitely use them again!

    Terrible cust service. Was literally told by the owners son , " Once the appliane leaves here its…read morenot our problem"! Spent 3000 on a washer dryer pair. Was told it was the best they had. It was delivered 2 weeks after I went in and paid for them. On install I asked if they can change the doors so that the dryer was on the left but was told its better the way it is now. They were in a rush and i figured f it... ill do it. 2 days later after install we noticed water in the pedestal. called them and was told not our problem call Electrolux. Had a repair guy come a few days later and said the hose that fills tub was cracked possibly due to someone dropping the unit. They replaced the hose but water had sprayed inside the washer all over componets and still had about an inch of water in bottom of unit that he couldnt get to but said it would evaporate fast. Washer worked for a few days then one day i heard it start by itself... called elecrolux again and repair guy came and said it was the control board. changed it a week later cause he had to order it. Was fine for about another week after board was changed then again, machine started by itself again.... anyway this went on for another 6 months on and off and had more down time then use time. Finally after 9 months of nothing but problems and going back and forth with Electrolux they warrantied it for a replacement. Said original company would replace and install at no charge. Called appliance galley and woman in office said she heard no such thing and they have to wait for a letter from them to replace and then they would have to send a unit to appliance galley for me. Called Electrolux and they said email and letter was already sent and that AG will replace unit from there stock and they get reimbursed from Electrolux. Call AG again and woman answered again statin " that's not how this works and they will not use their stock. LOL. Your a dealer of company why? Again its not our problem. I had to spend another 2 months back n forth fighting and had electrolux hire a company other than APPLiance GALLERY to come deliver washer and install. 11 months after purchase i finally have a working machine . I will never do business with this company nor recommend these nasty ppl. even the owner never returned my calls. Owner, son and woman in office are horrible ppl.... stay far away!

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    Appliance Gallery - Table @ Ocean County Library Berkeley Branch.

    Table @ Ocean County Library Berkeley Branch.

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    Olympic Appliance

    Olympic Appliance

    1.0(2 reviews)
    16.1 mi

    Bought a washer and dryer with extra warranty. They came and set it up. They did it wrong and when…read moreI called they couldn't be bothered to come fix their screw up. Had neighbor fix. 0.0 stars if I could. Not recommended.

    I stopped in to the Olympic Appliance store to report on a problem with the cooling system of my GE…read moreProfile refrigerator which is about 7 years old. The woman at the desk told me she could have someone come out to look at it and on 1/16 they did. After checking it out they told me that the cooling fan and the computer board were on their way out, and that we needed a new unit and that we should come to their store and pick one out. I paid them the service fee of $125 plus tax but didn't follow up with their suggestion since we were in the middle of a health crisis at the time. Ten days later, we decided to get a second opinion from a company that repairs appliances and doesn't have a stake in selling them as well. They came to my home on 1/26 and defrosted the freezer which was coated in ice (something Olympic's servicemen didn't bother to do) and replaced the defrost heater, a part that cost $110. This was the reason the refrigerator wasn't working properly. So, there was nothing wrong with the computer board or the cooling fan that Olympic blamed for the malfunction. The refrigerator has been working at 100% since. I feel that Olympic deceives customers and just wants to make a sale.

    JDS Appliances - appliances - Updated May 2026

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