The "incident" happened 3 months ago.. Had to call JD due to a semi major disaster (at least in my opinion) overnight in the powder room. Operator lady was was completely nice and professional. Although the emergency service was unable to resolve my issue, another technician came first thing in the morning and get the job done! read more

We have used JD Service Now to fix an issue with our heating. In honesty, the first visit was a complete waste of time because the technician basically said that he could not recreate the problem (it was starting to warm up and issue only occurred during cold weather). We were charged for the troubleshooting even though the technician wasn't able to help. However, the next technician who came to our house about a year later was much more knowledgeable. They applied a credit for the last service visit since we were having the same issue. The technician identified the problem and fixed it (there was a buildup of some residue that was clogging condensation pipes). The problem happened again and the same technician fixed the issue on another visit. He didn't think that the problem would happen again but we'll see. I'm not thrilled that it took three visits to fix but at least they were easy to work with. The company seems very well organized and scheduling appointments is simple and reliable. This is a very welcome relief after dealing with other home service companies that were far more challenging to work with. read more

Promised they would have a technician at my place on Friday, called in the morning to let me know the technician will show up in the afternoon and called again to set it up for next week on Wednesday. Told them to find other customers. read more

Super professional, on time, and good workmanship. I'm not sure that they are the cheapest in the area, but sometimes you get what you pay for. That said, their prices are not unreasonable. Edwin was our plumber and he did a great job! read more

They agreed to give me $25 discount. They said the price I googled is not accurate. Maybe that is the case. I have never done any plumbing before and couldn't compare with any real price. Price is not reasonable. Replacing a kitchen faucet charged me $276. I bought the facet myself. I googled online saying price range from $114 to $189. So I payed much more than the normal range. Also strange is that , the technician saying it is leaking because of the water pressure and chlorine is high, which obviously is not the case. Chlorine is controlled by the city and water pressure is so low I even considered adjust it up because upstairs shower is not comfortable at all. read more

We're finishing a major overhaul of our home: kitchen, bathrooms, flooring, the works. Every time we've needed plumbing work done, we can depend on JD Service Now to come out and give us a reasonable quote, and perform the work quickly. I really appreciate that they not only clean up after themselves by removing waste, but they also take measures to prevent any damage to your home, laying tools on cloths, rather than your new tile, or putting down heavy work tarps to protect carpets. They treat my house like its theirs. Today, Michael Ellington came out and replaced several original fixtures that were starting to leak or be "stubborn," and he outdid other folks who we've had here. Not only did he present a good quote, but explained their membership plan, and even got the manager to credit us with three previous service fees that are normally covered by this plan. When we did a final walk through, he went over all the added benefits (beyond just saving on today's work) so that we can get the most value from it. I heartily recommend their work, and hope they give Michael an extra "atta-boy" for his attention to customer needs. read more

JD Service has very good technicians, but the person(s) who answer the phone or schedule a service do not have experience or the lack skills to do their job. I called for a service appointment in November and they could not come until November. They said I had paid in advance for the service. How can they not have a person to do maintenance in more than a month. when you chat with a person in their web page, they ask for lots of details so another person can call you back and ask for the same information and tell you that they don't have appointments open. read more

We picked this company because of the GREAT reviews. I've lived in Cary for 35+ years and I'm yet to find a plumber or plumbing company I like and can trust (please let me know if you find one) and this company was NO EXCEPTION!! We only had a 4 hour window to have an install for a washer put into a utility room. For that reason, my wife scheduled the appointment a week in advanced. Plumber was to show between 11 and 1. We gave it until 3 PM so my wife called only to be told no plumber was coming today!! WHAT?!? WE SCHEDULED THIS A WEEK AGO. They thought it would be fine to come tomorrow but we explained we do not have access to the property tomorrow. Anyway, a guy did show up (only reason for the extra star) finally at 5:45 PM (way after our deadline but the resident had not returned) only to tell us he was not doing it and would be too big of a job (they wanted to jack hammer concrete to tie into a sewer line that was already exposed in this room). OMGosh! So he didn't want the job and quoted 2-3X what I'm sure it can be done for. I think if you are looking for a good plumber, have a flexible time schedule, and don't mind being charged an absorbant amount of money (this guy says they even do inspections on hot water heaters even though they are not necessary), this is the plumber for you BUT NOT ME!!! PS - the young female dispatcher that my wife talk to you, after being handed off by Mike, stated that the plumber would be there after 1PM. read more

I've used them 3 times now- plumbing, heating and AC, and every time I've been impressed. The technicians are clean and professional. Arrived early for today's service. They haven't yet told me anything was wrong with my systems that I wasn't at least generally aware of, so I'm pretty sure they're not just trying to sell me stuff I don't need. This time, the tech even took pictures of the back of the furnace (in a part of the crawl space I didn't want to go to) so I could see the coil. I was really happy about that - rather than just saying "The coil is really dirty," I was able to see for myself. Will definitely use them again! read more

This is a revised posting from a lengthy prior negative review because the JD Plumbing owner reached out to me and personally apologized and refunded my payment for the bad experience I had. I appreciated his time and desire to make things right, so wanted to update the review. I rarely take the time to write these types of reviews, but I had a bad experience where a JD Plumbing technician first charged me $455 for a repair that didn't last for more than a few months, and then tried to pressure me into a $4,000 - $10,000 fix after their first fix did not work. Then I got a second opinion from Alternative Aire, who charged me only $355 and my air conditioner has been working perfectly since, and that was nearly a year ago. I do appreciate the sincerity and follow through from the owner though who explained that sometimes things happen that are beyond his control, which I can certainly appreciate and understand. From my conversations with him, I do believe he is an honest business-man and I just hope that future customers don't have the same experience that I had. The final thing that I will say is that for AC/HVAC work, I do recommend getting a quote from Alternative Aire in Durham. I have no affiliation with them whatsoever, but they basically 'saved' me from the $4,000 quote that JD Plumbing gave me, so I will always be grateful and recommend business their way. read more

The main service offered here seems to avoiding giving any service. It seems to always take number of calls and visits to their web chat to get them to schedule a service call. Maybe it's because I bought a service contract from them and they already have all the money they're going to get from me? I don't know. What I do know is that I bought a new HVAC unit from them a few months ago with a service contract. They canceled the first scheduled service call because they were busy and they told me it wasn't needed. This morning I woke to non working unit and I can't get them to even schedule anyone to look at it despite two chats and three calls. Good luck if you have to deal with them. Update July 2. This morning I had an appointment to the first maintenance that they said wasn't needed last time and you'll never guess what happened! It's hard to believe, after all the phone calls to service managers and drama last time including an offer of dinner for my wife and I anywhere in town (which we turned down) and after all I told them I wanted was what I paid for, that they keep their appointments, they just blew off my appointment without a photo call because it's hot out and they're busy. If you want apologies this your place! If you want anything else don't call this joke of business. Update July 2 part 2 9:39 The comments below from Cheryl at JD referring to conversion resolving matters are a lie. I still don't know when I can expect the regular maintenance service I have already paid for. read more

Amazing company. Amazing team. If you want to have a team of experts who are honest, ethical and dedicated to doing it right -- I couldn't recommend anyone better In Raleigh/Durham read more

Unbelievably rude over the phone, and refused to service our house because my wife left a negative review in 2015. Avoid this shady business. read more

Discovered a leak under the kitchen sink and called. On the upside, they did send someone same day. I was given an estimate which I signed. The lady plumber they'd sent couldn't loosen what she needed to. Kept thinking a burly man might be dispatched. Nope. Was told she could just leave at that point for a mere $250 ~ or she could cut off my perfectly-functioning garbage disposal and install a different one. Was given a new estimate. Didn't even know that kind of thing could happen mid-stream. So, for almost $600, the leaky sink in my 4.5-yr-old home was fixed. To say that I'm on a limited income pretty much misses the point. That was a huge percentage of income and I felt super unhappy with the experience. Would not recommend; would not use again. read more

They gave me a timeframe of 10-12 and no one showed I called and they said it would be later in the day when they finished the 1st calls of the day so I cancelled around 2pm so I could go to work. I rescheduled and they called around 8:30 to say someone would call 30mins to an hour before the plumber arrives I waited 7 hours and left for work and told them to forget it when they finally called. I never had a company that didn't have timeframes this has been a huge waste of my time. read more

I called this company last Wednesday because our main water line was leaking and we had shut it off. We had already located the leak and dug down to it ourselves. They promised Thursday, then Friday, then none of their guys could come on the weekend (some were sick, one had a bad back, etc.) Two guys showed up on Monday and estimated the leak repair at $2100. We said no-thank-you-very-much and called another licensed plumbing company. They had someone here within two hours. The total cost was $160 and took twenty minutes. I guess JD Service Now figured that stringing us along for 5 days would make us desperate enough to pay any price. read more

New water pipe run 12-15-17. Left trench open for inspector. By 12-26-17, trench partially covered, much left exposed& I've heard from no one.T/c Receptionist, Carter says he will email mgr, Danny to call me.t/c Tony Ivey, who trenched & repaired pipe- left msg.Next day- i call again.Receptionist Amy transferred me to Danny's line & I left msg re: exposed pipe; has inspector been?12-29-17- no one has contacted me. JAN 5,2018- STILL NO CONTACT and telephone numbers go dead after a recording. This, after I PAID THEM $3400. 12-15-17. Good i have a contract but would I hire them again? NO. read more

Was excited that they could come to my home on Sunday to repair my air conditioner. However, towards the end of the day I was informed that they would not be able to make the appointment, and I would have to wait an additional 2 days to get service. I opted to find another company. read more

What a rip-off. $39 service call to come out and give me a quote that was more than $1,000 more the company I chose to do the job. They also told me I had to replace a pump at my rental house next door. Guess what? The pump needed to be reset and the other company reset it for no charge. It took less than 10 minutes and these cons were going to charge me over $1500.00. STAY AWAY. read more

Great experience from origin to conclusion! Kim was quite courteous in the original phone call. She kept in touch to update me when the tech was available and on his way. Noah was a great tech! He arrived on time. He had all the COVID protections in place. He was friendly and professional. He took the time to explain everything he was looking at and doing. His diagnostic was quite thorough. He presented the options for repair and the cost of each, told me their effectiveness, but didn't try to sell me on a bunch of things I didn't really need. My system is 14 years old and could use some more parts, but in the end I settled on just topping off the refrigerant and changing the air filter (I already had the filter) rather than spend a lot to repair a unit with a limited lifespan left. The system works fine now, and for a couple more years I hope, and I'm not out a bunch of money I wasn't hoping to spend unexpectedly. read more

Don't actually expect service from this company. We bought an expensive HVAC unit from them late last year, including a service contract. Now that they have our money, they refuse to honor that contract. After rescheduling a routine maintenance serveral times and then canceling it and telling us we didn't need it, our brand new unit is not working and we can't even get a service call scheduled! Of course if they had done the routine maintenance like they were suppose to this probably wouldn't have happened. I am NOT impressed with this company at all. Maybe they are OK with fixing a leaky faucet, but for big ticket items, you will be ignored once they take all your cash. read more

Due to the cold weather, we had a leak of our outdoor irrigation system. Water was spraying everywhere and I had a sinking feeling that it would take a long time to get it fixed. I called JD Service now and they were very professional. Let me know where things stood with regard to time of arrival and pricing. Ethan showed up and immediately fixed the problem. He is very friendly and professional. I was very impressed with Ethan. I highly recommend JD Services and would definitely use them again in the future. read more

This company professes to be all about service but what they are all about is coming in fast, doing a shoddy job, and then really dragging their feet after problems and failed inspections. After dealing with them for 7 months after a replaced water heater and HVAC system, I now have to hire a different company to fix the problems they would or could not fix. Update: The owner saw this review and personally came to my house and fixed the problem. He is excellent both in terms of customer service and technical knowledge. If only he could clone himself. read more

Told me they would be at my house at 3pm so I took off work to be there. Said they were also going to send me an email to confirm my appointment, which I made yesterday. Did they do either?? NO. It's 5pm and no sign though WHEN I CALLED THEM they said they would be here shortly... MORE THAN AN HOUR AGO. read more

We put in a request for sevice for a leak, and did not get service call until two days later. Was told the time window would be between 11:00 and 2:00, but did not show up until 2:45 and we had to call them. Service person was very nice, but the price that was quoted was very high. For a job that normaly ranges from $220 - $280 we were told it would cost $400! We paid the service call fee but did not let them fix the problem, we are looking for another estimate. read more

UPDATE: Tony was dispatched tonight around 6pm, while it was much later than I was led to believe, I was glad that it was Tony- he did the install so he knew the system and he is great. He did a great job. I got a call from Andy (in the customer service dept?) later this evening apologizing for the poor communication issue. I appreciate the call, but would have appreciated good communication the first time around. All in all- I am mixed on them-- I think that the actual service was great and the plumber was excellent, super friendly and honest. The customer service needs work and the price still feels very high. ----- This could have been a 5 star review but JD Service Now dropped the ball repeatedly, with some pretty basic customer service failures. I called in one evening to have someone out to fix or replace my water pressure tank. They answered right away and were helpful. They told me that someone would call the next morning with an idea of where I was on the schedule. That all sounded fine. The next morning, no one called me so I had to call in to find out when to expect someone. They best that they could tell me was that all their technicians were out on calls and I would be next. They would give me a 30-60 minute heads up. Later that day, I was called and Tony came out. He knew his stuff and was nice. All that said, I was shocked at the high cost. Tony was low pressure on the sale, which I appreciated and given his confidence in doing the job right and presence (that is to say, he was there,) I decided to green light it. Tony was quick and clean in his work and was very nice to my 3 year old who had a bunch of questions for him. After Tony left, my wife and I both noticed that the water pressure throughout the house was lower than before. I called JD and they said that someone could come out the next day, they'd call me between 8 & 10 letting me know. At 10:15 this morning, I had to call them again as once again, no one called me. The dispatch seemed surprised that I was calling Why say that you will call when that doesn't seem to be part of your operating procedure. Once again I was told that all tech were out one other jobs and that I would be given a 30-60 minute heads up. It is now 3:30 and I have heard nothing. It may seem small, but as I see it: -they didn't call to tell me when I was scheduled the first morning -their rates were high -I was sold on a "protection plan" that, while it paid for itself via a 10% job discount, seems to yield no benefit of return service, -I have less water pressure, -no one called me back again -it appears unlikely that someone will come out today. As a customer, it feels like I and my time are not being respected. I opted to pay a high rate because of the perceived confidence and convenience. Now I am spending that same amount of time calling them back, trying to get someone back out. I should note, that this is not a knock on Tony. I believe that he is very knowledgeable and capable. read more

Addendum: Within five minutes of posting this review the folks at JD Plumbing called me to apologize and to refund my money from their recent visit in full. He also told me he would go through all my issues with his job site employees and work to fix the issues I mentioned. That's great business. Thanks. Let's just go through our checklist: Did the plumber come next day, find my leak, and fix the problem? YES. Did they charge me $330 for their services when two subsequent plumbing services said they would have charged $150 for the same repair? YES. Did the plumber claim I didn't have or had a malfunctioning pressure valve for the water supply on my house then quote me another $250 repair to fix it when the next plumber to come out found the completely functional pressure valve within 5 minutes? YES. Did the plumber fear monger me about my hot water heater saying it was about to explode and ruin my house and quote me $500-600 repairs when the next plumber said my water heater looked great and quoted me a $200 addition if I wanted to extend the water heater's life? YES. Did the plumber smoke multiple cigarettes on my property and smell like an ash tray? YES. Good plumbers are hard to find. These are not good plumbers. Functional in a pinch, but spend half the money elsewhere on someone less sleazy than these up-selling punks. read more

Very nice and professional, however their mindset is certainly corporate and making money is of utmost concern. They lacked in explanations giving you options of how much to spend rather than an overview of the situation. In a situation such as your AC going out or your plumbing malfunctioning you are often overwhelmed and feel cornered. I think they were very friendly and cordial, but buyer beware.... get a second opinion. read more

On the whole I was happy with JD Service. Their staff was courteous and they arrived on time and took care of my problem. It took three passes to get my plumbing issue resolved. The first trip out we found out we needed a new faucet but we didn't have one on hand because we didn't know we needed one. The second try there was an issue with the faucet we got to replace our bad one. Somehow a part was missing from a sealed box. On the third pass they were able to get my faucet installed. I was not terrifically very happy with the way the service manager handled double billing me on trip charges. He said that since they had to come out a twice we weren't due a refund on the second trip charge for the same service. In the end it didn't really matter since I got both trip charges applied to my bill. read more

I don't know why so many people gave them good ratings. Believing that JD will be timely and professional because of those reviews, I had an appointment with them which they set 2-4pm window. I thought that meant that they will arrive at 2pm for potential work that can last for 2 hours. No. it meant that technician can arrive any time between. Sadly, no technician showed up for the time. I was offered to move the date, but I just can't move it. My real estate agent was waiting with me for 2 hours and nobody showed up. very disappointed and do not be fooled by "window". Ask them what it means clearly. Yet, they are not even sure how long it would take for the technician to get here... What a way to waste my Friday... read more

Needed a new water heater so they were very nice and sent a tech over right away. He was on time, pleasant, and professional. The issue is the quote amount. They quoted me $2164+ to supply and install a low end Rheem unit that retails for $518 at Home Depot. That is over $1600 to install the unit...then they tacked on $348 for 4 hours (at $87/hr) for an Apprentice. Grand total $2500+ PLUS TAX. The second quote was even more because they were going to charge and additional $860 for a Water Heater Scale and Sediment Reduction unit. That estimate rolled in at over $3600 for a low end Rheem 50 gallon natural gas water heater. As I said the tech was very nice but if you're not paying attention, you'll be paying way too much. BTW - went with a company that was over $1100 less than JD's lowest quote. read more

Pros: Leaking problem is solved. The job seems great. Arrive as the time scheduled. Nice and respectful attitudes. Clean up well after the job is done. Great customer services. They contacted me very soon for my complaint about overcharging, and are willing to refund almost half ($900) after negotiation. For that I think they are trust-worthy, and will call them again if we need helps. Cons: You still need to do some homework to know the reasonable prices before calling them. Be aware if they CHARGE doubly for an extra trainee coming. Price: About $935 (after refund) for replacing one toilet, fixing flange and pipe length (1 plumber and 1 trainee working from 9am-3pm with breaks and transporting materials ). read more

We can't say enough good about Matt our technician. He was super polite, explained everything at every point, and solved our problem. The company was very good about communicating. We would not hesitate to call them again for a plumbing emergency or even regular work. read more

I have 3 words to say about this company. WOW WOW WOW!! My husband and I bought our duplex in April and have been having plumbing issues since we moved in. Turns out, there have been issues with the plumbing for a long time and the previous owners decided to withhold that information from us (but that's a whole other issue). Every once in a while, our toilets overflow while our bathtubs backup with water. We have had several different plumbers come and "fix" our backup issue but no one seemed to ever have a permanent solution for us. And the issue just kept getting worse and worse. We had a plumber come out on Wednesday for an emergency and he basically told us "There is no permanent solution. You'll just have to keep getting your system snaked." That was the most frustrating thing I had heard!! Apparently spending $200 every other week was acceptable. We had back flow happen again on Saturday and we finally called JD Plumbing after a realtor friend told us about them. Jordan was very sweet on the phone and she recommended we have their specialist come on Monday to use a camera to analyze our piping. Until then, we needed someone to put a band aid on the issue. Jimmie showed up to our house after short notice and assessed the situation. After 30 minutes he had a list of possible reasons this was happening to us! He was the very first plumber he had that actually had ideas and possible solutions! My husband and I were immediately impressed. He was so nice, easy to talk to, and professional and really did everything he could to help us. A few hours after he left the issue reoccurred!!!!! I called Jordan again, near tears, and she seemed very sympathetic. She had Jimmie come back out to our house, free of charge, to try a few more things. Basically he said there wasn't much we could do until the specialist showed up Monday, but he tried his best to unclog things. He also stayed on call for us free of charge! The backup occurred again later in the evening.He arrived first thing in the morning with new equipment that his boss recommended. Withing 30 minutes he fixed it!!!!!! It seemed that we had a major backup very far down the sewage line where all basic snakes can't reach. The new equipment he brought was specialized to reach further down sewage lines. He even opened up the manhole in our neighborhood to show us our flow. I have never seen our toilets flush with so much force!! We always thought we just had a weak flush! I can even feel the water flow through the pipes between my feet!!! I can't believe how helpful Jimmie and JD Plumbing were. They would not rest or give up until the problem was resolved. We are still having the specialist come on Monday to look at all our pipes. For all we know this is still a temporary fix to a larger issue. After dealing with several different plumbers within the triangle, we finally found our go-to company!! In addition, my husband works in residential property management and he decided to start using JD plumbing for his clients and tenants. We really struck gold. I couldn't wait until Monday to writer a review because I'm just too happy and excited with the work! I will give a following up after we meet with Mike "the specialist" on Monday. read more

Needing a replacement for a rusted out water heater I scoured reviews from Yelp and other sites to help find competent and professional plumbing services in the Triangle. So many of the reviews were by people with 1, 2, or 3 reviews and I filtered those out because I tend to not trust them much. J D Service came up as one of the four companies I called for a quote. One I had used for HVAC service, Rapid Repair, came out the next day and gave me a quote. One, Durham Plumbing, I filled out the request form on their websites and never heard back. JD I called and talked for a while with a rep who gave me a day they would be out (not a window of time, so much for respect for the value of my time) and said the service person would call a bit prior to coming by. The worker did call on the specified day to say he'd be there within a 15 minute time frame and then,.... never showed. No call, no email, no showing up with apologies. Nothing at all. read more

Temperatures had been below freezing and one of our pipes was leaking. Just a few days before we called another plumbing service out. We got charged $300 to replace fittings on a toilet. Turns out that was not the issue because it happened again. This time called JD Service Now. They sent David out the night of the snow storm. He figured out what was going on. Found the back up and what was causing it. He cleared it and got our water back on. He was great. David actually fixed the problem and it cost half as much as one of the companies on here rated 5 stars. Highly recommend. read more

The cynicism of this company is amazing! Once again, a hoax! Assuring us that today they will finish the job, but in the morning the plumber did not arrive and no one called back. At 10AM we called back to the company, they answered that they would come later and at 12 it turned out that they would come only on Monday! On Sunday we Fly away and we have nerves at the limit, as we are afraid to leave the house now, suddenly the water may leak because their plumber Sam did not carefully consider the contents of the boxes from Grohe, did not study the instructions, and he did not have a level so he did not work consistently and accurately. He lost the screws and damaged the parts by tightening the fastenings of a faucet that broke, and some details he ignored to install !!! Now the thermostat control knob and the faucets look crooked. He also connected the hot water on the right and the cold one on the left !!!!. He also scratched the marble tile and the body spray! The second month we are waiting new details and the faucet that the plumber broke. And yet - dishonest price 4 thousand (for this work, the two subsequent plumbing services said that this work costs $ 1800) read more

I contacted the company with a plumbing issue. First scheduled repair day I was contacted and told they needed to reschedule. Second scheduled day I contacted the company twice confirming availability. The second call I asked that Marco note I was working in the yard (I'd been waiting for a call for 3 hours at that point). I missed a call, listened to the voice mail and called back within 8 minutes. Alyssa informed me that I missed my service slot because I did not call back within 5 minutes. Alyssa's responses only escalated frustrations. It's JD Service Never. read more

I cannot believe what I just experienced with this company. Never before have I seen or experienced anything like this from any type of service company. I had small leak between the tank and base in one toilet and needed the interior guts changed out in another. I was paired with this company through Home Adviser. When the tech showed up, I showed him the problems and he came back after about 10 minutes with a quote. To change a interior and replace 4 bolts on a toilet.....$534. To change the interior on both toilets, over $800. When I acted surprised and told him that was too much, he became very rude and argumentative. He asked me if I was "one of those people who think plumbers should charge $20 an hour'" and that "plumbers are why we don't live in a 3rd world country". I asked him how long the job would take and he said an hour and a half and about $30 in parts. I'm all for making a good living and being successful, but that is a little ridiculous. Just my 2 cents!!!!! read more

I don't understand all of the good reviews. My experience is MUCH different. They arrived on time, alright, BUT it took less that 5 minutes (not exagerating!) to "fix" the disposal. (I don't remember seeing any tools!!) They grabbed the check and were gone! Two weeks later the disposal was again not working and the sink won't drain. It's been months since this happened but I can say that if they removed that "piece of metal" (the answer I got when I asked what the issue was... Not a SPOON or FORK) they must have taken it with them (or dropped it back in) because I never saw it. I was ripped off (and I'm still bitter! LOL!) read more