This is a terrific group. I was in the process of moving and my car broke down and I had to leave…read moreit at the overflow lot for the night with a note and I had to go find a hotel. I called first thing in the morning explained what I thought was wrong and asked if they would be able to fix it. They fixed it, it was a very fair price, and I was on the road by 11 AM. There's a reason why A&D is so popular. They do a good job, they're a friendly group, and AAA backs them. So not to add to their list of work, but if I were you were in Roanoke and you needed car repairs go to A & D.

. Been new to Roanoke for about 5 years. Didn't know anyone…read moreso we took a shot with a few auto places and got burnt and ripped off. Went to affordable and dependable auto care, And hit the jackpot. Super great service, great repairs, great prices. All around best auto repair shop in SWVA. Such great people. If you are new to the roanoke area like we were and in need of auto repairs and services like new tires, This is definitely the go to place. Don't waste your time like we did and get scammed, go to affordable and dependable auto services.

They are fabulous... good honest work. They work on Range Rovers and its not an arm and a leg.read more

The customer service is terrible, I had no response unless I called and was not told when my…read morevehicle was ready. My son brought his truck in it was not looked at for more than two weeks, we ended up leaving without service.

Hello my name is Tony, Chrysler 300 2005. Thank you affordable car Care for taking care of my car…read moreand fixing it. I like to thank the general manager Robert and the mechanics also work under him. Keep up the good work.

My gas door latch came off and the gentleman at Affordable Car Care put it back on in no time…read more Fast friendly service as always.

I brought in my old BMW because the engine would randomly shut off…read more They were able to take a look at the car the next day, and called immediately to discuss when they knew what was wrong. They researched the problem thoroughly and there were a number of possible reasons why this was happening. They tried a cheaper fix first, which ended up doing the trick. Excellent customer service.

Very helpful. Brought in a Passat. They diagnosed the problems quickly and very reasonable…read morediagnostic fee. Super friendly staff. You don't feel taken advantage of here

The only shop I trust and use. Rob Marra is honest and goes out of his way to help. Service is…read moreexcellent. I brought my daughter's vehicle in about 7-8 years ago for first time and he exceeded my expectations. They also own Mainly Brakes and sell tires at good prices. Tell him Darin sent you. You won't be disappointed.

I took my car in for a "second opinion" post accident and post insurance claim. Although our…read moreinsurance denied our claim, this business was very helpfull to pinpoint our issue and gave a reasonable repair plan. Very professional and steller work ethic.

Stay away. I went in for a simple muffler replacement (verified by 2 other shops). They quoted me…read more$250 & said they had the muffler in stock. When I arrived, Steve said he had it put on a lift and they "discovered" that all of the pipes and joints were so rusty, that he was afraid that when he started cutting into it, that basically the entire undercarriage would have to be replaced : large rear muffler, large front muffler, the small muffler we spoke about, ALL the piping and "probably more". I asked how much and was told "at least $1200". They said they'd order the parts for the next day. When I left, I could hear odd knocking on the bottom and the smell of exhaust in the front cabin that wasn't there before, or ever. I called back the next day to report this and was blown off with "ma'am, you have an exhaust leak and the knocking you are hearing is because you probably drove over something". I knew then they were not on the up and up, so I played along and asked if my parts came in. They said yes, all but one. I asked what they were missing and was told "a part". He kept saying "just a part" but would not tell me WHAT part. Finally I was forceful and told him I needed the name of "the part". . Steve finally said, the Catalytic Converter. Horses***!. He said I needed that too. Tack on another several hundred dollars, plus labor. Scammers! I took it somewhere else the next morning, and the only thing it needed was the muffler, parts & labor $95. I've heard of stories like this, but, wow, the level of deception was criminal.

great guys, and reasonable prices and upfront and honest…read moreFixed a problem that I was left with from another local memchanic

Took a Carvanna car with warranty in because of a flywheel problem. Carvanna directly pays from…read moretheir insurer. Bug Shop would not talk to the company and told me I would have to deal with that. Ended up taking it to a dealer who quickly got things approved and fixed and paid no problem. Pretty backwoods kind of treatment.

My vehicle quit on me- had no idea where to take it because the shop my people always use closed…read more That mechanic highly recommended This place- The Bug Shop. They called with updates and just communicated effectively and my vehicle has been running great! They also had my vehicle back to me in like three or four days which was really fast for everything that was wrong with it and they had to order parts!

I've been to both the Cloverdale and Salem locations, they are both fantastic. Staff is helpful…read morewith explaining services and always incredibly polite.

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.