We want wood flooring install here about 10 days ago with the intent of installing it over our current floors. Their service was a totally poor and money west .
However, when we pulled away the carpet, our general contractor convinced us to keep our wood floors and sand and stain them rather than gluing down flooring over them. So we decided we would keep the floors and return our recent purchase. However, when we tried returning the flooring, which was in perfect condition - the boxes had not even been opened - the company manager, told us in order to return the merchandise, he would have to charge us a "re-stocking" fee of $4000+ dollars, for which we could pay or receive a store credit. Why would I want a company credit in a company where I've been treated badly??? He was extremely rude and unprofessional. I will not be try here again and I definitely would not recommend this company to ANYONE, friend or enemy!!! read more