Worst, rudest customer service I've had in years. I had a small job and they couldn't be bothered…read moreto talk to me about it. THEY LITERALLY HUNG UP ON ME!

We just had two rooms of carpeting replaced by Peninsula Flooring and it was an excellent…read moreexperience. They were very patient with our efforts to weed through the overwhelming choices of material, style and color, and their installation was fast, friendly, professional and flawless.

I'd buy all my exotic woods here and they have a good tool selection as well. Their retail store…read morewas located in Port Townsend proper but now hasn't moved back to their original site near Port Townsend.

Man, does this place smell GOOD!…read more I'm not a woodworker on any level, and still I recognize the beauty and the quality of Edensaw Woods. The variety of product is vast, as is the knowledge base of the employees. We didn't explore the tool departments, and honestly, I wouldn't know what I was looking at, but boy was there a LOT of tools. Everything one could need to create something from wood.

Went to this company because of a good referral, but it has not been a good experience since. It…read moreshould have been a sign when they missed the 1st appointment. Getting a lament floor for 1000 sq, home it's been 5 days and they haven't completed a single room. They don't have to work around furniture the house was empty. Why is it taking so long? I'm lucky I'm not having to live in this house yet.

Strait Floors 1. Communication skills are largely lacking, a…read moreproblem that can be traced to the owners. Don't conclude, as we did, that the issue is actually settled just because someone in the store assured you it was. The people you talk to in the stores are not the ones pulling the strings. The owners are the ones in charge, and they don't want to talk to you. You'll likely never see them or hear from them. 2. Inconsistent workmanship. They sell quality products but don't always do an excellent installation job. Some of their installers know what they're doing, but some are novices. The person who installed our bathroom floor did a perfect job the first time. The kitchen floor and blinds, however, had to be redone. Try to get someone with experience to do the installation. We found that it's best to be there during the installation process. If underlayment was ordered, you'll have no way to know if it was installed, unless you were observing the process. 3. Treatment of customers: Don't be fooled by the affability of the people you encounter in the stores. As a return customer, you are just a pawn in their money-making schemes. If you have a grievance, they won't want to hear about it. If you owe money, don't expect to get an invoice in the mail. They don't spend money on billing customers. If you are unaware of an unpaid balance, they'll inform you by sending it to a collection agency. Bottom line: The owners of Strait Floors want your business, but they could care less if they destroy your credit rating. 4. Consumer rights: Just be aware that they have the right to send you to collection without warning. As a consumer, you have few rights.

Undertaking a home remodel can be an overwhelming experience for any homeowner. We are new to…read moreSequim and we worked to get multiple bids from vendors on the Olympic Peninsula for new blinds, floors, and bathrooms. After meeting with several local companies we went with Chad and Keli at Strait because of their initial approach to customer service. They also offered a more turnkey experience instead of subbing out the various elements of the remodel. Everything from Keli's design suggestions and account management were great. When working with contractors communication is key. Clear communication is important for all parties involved and this is one of Strait's strengths. They proactively kept us in the loop on all timelines and flagged potential delays and offered solutions. This is a company you want to work with! Now on to the actual work. The hardwood floors in our new home are STUNNING. We love all of the materials Keli suggested and they look beautiful in our home. Every detail in the home was well thought out and the bathrooms that Strait created are also gorgeous. Straits work from the floors to the bathrooms and blinds was excellent. Because of these details our home will have that wow factor. Thank you Strait! Use this company, the customer service is amazing and the finished product speaks for itself!

The communication and service were excellent. Waylon and Robert did a fantastic job installing…read morevinyl flooring in our kitchen and laundry room. We appreciate their concern for doing a great job. We couldn't be happier with the entire process.

Northwest granite and flooring just installed our kitchen counter. They are very professional and…read moretake pride in their projects. Shawna went above and beyond with her excellent customer service.

They did a wonderful job on our bathroom shower and floor. I would highly recommend them for your…read morenext tile job!

i had emailed through their website to get help finding a match to my existing flooring. Rick…read moreMiranda responded. He was professional, knowledgeable and responsive. I was so impressed with the level of customer service. thank you Rick!

We have used Greenhome solutions on multiple house projects in our home over a span of ten years…read more They have excellent customer service and were incredibly helpful with remodel questions, materials choices and going above and beyond helping me find trim and transition pieces that were out of stock elsewhere. Highly recommend!

Jay was absolutely fantastic. He is quick to respond, helpful, and knows his craft. He is…read moreflexible about doing whatever the job requires and knows the right sources and people to help get the job done well and affordably. We had him remove old, awful carpet, refinish the oak floors underneath, and apply Swedish finish so that it would stand up to our pets. He gave us options, exchanged info via text so we weren't required to meet up each time, and did a pre-job visit to make sure he was good to go on the pricing and job needs. He also went above and beyond by adding on jobs per our request: putting new safety rubber stair treads on where synthetic carpet used to be, putting on new thresholds & baseboards, etc. He patched the floor where needed and repaired some sub-flooring that had been improperly installed decades ago. 12/10 would use again!

I have had Northwest Renaissance Hardwood Floors work on several home improvement projects. They…read moreare timely, fair, keep to their promised schedule (or communicate any delays), and deliver an outstanding finished product. Not only do my floors always look gorgeous when they are finished, but Northwest Renaissance Hardwood Floors does other interior and exterior work. I highly recommend this well-established local company.