I walked in and was greeted with a smiling friendly face. Erik Chagnon let me know he was available…read moreif I had any questions. I ended up having many. He filled me in and was very knowledgeable. He was not pushy and listed to my needs. I told him I would think it all over and come back. He supplied me with a brochure and a phone number to reach him to ask any more questions if needed. I thought it over and decided to go for it. Went back and Erik hooked me up with everything I needed. He showed me all options and never pressured for the upsell which is something I hate. He was thorough and thoughtful. The selection was great! All different types for what you are looking for. The value is great and they were offering a great financing opportunity with 0% interest for 60 months!

I have a Tropitone fire pit I've owned for about 10 years. This company makes a quality product…read more It's not cheap but it's worth the price. It gets a lot of use with all the grandkids swimming all day (almost every day) in the pool and then roasting marshmallows over the fire pit in the evening. Recently, it developed a small leak in the pilot tube. It's a 12 inch aluminum tube that connects the LP valve to the pilot assembly. It should be an off the shelf product. You can buy these for any outdoor product that runs on LPG. A 12 inch tube with the fittings sells for $10 to $20 on line or at any Home Depot. Tropitone chose to use one in there fire pit with a different size brass fitting on one end. It can't be found online so I called California Home Spas & Patio to order one. I spoke with Ana about ordering a replacement. I gave her the model number of the fire pit and e-mailed photos of the tube and the connection points on the unit. A week went by, I called again and was told she would call Tropitone and get it sorted out. I didn't get a call back from her. Called again and got the same result. After a month of waiting, I drove there and spoke to Ana. The first thing she said was that she had been thinking of me and was planning to call. Then she told me that Tropitone had changed ownership and that a lot of their staff had left the company and that the new employees were not very knowledgeable and followed with a few thinly veiled racial slurs about them. She finally called Tropitone, spoke with a parts person and got the price. I waited for a month and it took her less than 5 minutes to get all of the information. I wasn't happy that I had to drive there to actually get some help, especially when it could have been done with a phone call. She said she could order it and have it shipped directly from Tropitone. Then came the cost. $200+ dollars plus shipping. I thought she was joking...she was not. I asked if there was a mistake. It should have been no more than $20. She had no answer; she just wanted to know if I wanted her to order it. She finally offered to talk to one of the people in their parts department for me. She came back, holding the entire assembly, including the pilot tube and explained that Tropitone doesn't sell the tube, only the whole assembly. I'll never buy another Tropitone product again. They don't talk to customers and work through their dealers. There's no email of phone number on their website. Trying to sell me a lot of parts I didn't need just to get a 12 inch tube with stock brass fittings is price gouging. I'm more disappointed in the lack of any customer service from California Home Spas & Patio. I would have never got another call from Ana. They love it when you buy from them but when you walk out the door, you're on your own. I found what I needed on Amazon Prime. It's the same thing Ana tried to sell me for over $200. I bought it from Amazon for $37.98. I saved about $200 and my fire pit works fine. My recommendation is to stay clear of California Home Spas & Patio and Tropitone.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Best experience ever l, quality of work, preformed the service as expected on time no up sell and a…read moregreat value. Adam was wonderful to work with. My hot springs spa was leaking and they knew exactly what to do at all the parts on the truck. Klearwater spas is a home run if you're looking for somebody to work on your hot spring tub don't go anywhere else.

I used Klear Water to change a recalled Sundance sensor. They were quick and on time. I will use…read morethem again.

My pool lights had not been working for over a year .. finally contacted Dan. He took the time to…read moreexplain the issue professionally and offered several possible causes, but he also suggested one simple troubleshooting idea I could try over the phone. VIOLA! It worked! I really appreciated his honesty, knowledge, and willingness to help. He saved me a service call. I highly recommend Dan's Pool Service

Dan is a very honest, knowledgeable, and an awesome person. He is about fixing your pool issues…read moreand not about the money charging you an arm and a leg. He has come out to help me multiple times and has fixed my issues immediately. I highly recommend Dan as he is one of the better pool guys in the area.

After careful review my wife and decided on Master spa model TS 8-2. It has met all…read moreour needs. I wanted to thank Trina for all her help. She always followed up on our questions and requests. I also wanted to thank Jasmine for giving me a mini class on maintaining the Spa. Finally I want to thank Ben for giving me some tips and tricks in keeping the spa in tip top shape. I look forward to their continued support when we need it.

I had the pleasure working with Trina, she helped our family get a swim spa and I couldn't ask for…read morea better experience. I had so many questions and she helped out wonderfully! I would highly recommend the Brea store.

Today I had 2 attractive rails installed in my older inground pool. Mario had come out and done an…read moreasssessment and written a thorough estimate which I thought was very reasonably priced. He came back today and did the installation. He worked alone, and spent 6+ hours. He was meticulous. He consulted me before he did anything permanent. He made it work with the motorized pool cover that I have on my pool deck. Now I can get safely in and out of my pool and spa. I can't say enough about what a good job Mario did, and how much I appreciate East Long Beach Pool and Spa. Steve Schiff

Rip off. They wanted to drain my pool. When I declined they pretended to service it and change the…read moresalt cell. They did no such thing. It was becoming increasingly worse. They couldn't be bothered to clean the pool nor check the vacuum. I called a different pool service and within a week everything, vacuum, salt cell, water quality and actual service was perfection. My recommendation is to skip these people.

Had a great experience with Adams Pool & Spa and wanted to share…read more From the start, their secretary was fantastic--easy to talk to, clear and concise about the estimate and costs, and even accommodated a last-minute schedule change without any hassle. They also texted 15 minutes before arrival, which I really appreciated. Adam came out to service our heater, quickly diagnosed the issue, replaced the faulty part, and thoroughly tested the system. He explained everything clearly, communicated professionally, and even left the heater cleaner than when he arrived. On top of that, he provided a 1-year warranty on the repair. Overall, prompt, professional, and high-quality service. I would absolutely recommend Adams Pool & Spa to anyone.

My pool has NEVER looked better!!! I had been with another company for many years and thought that…read moremy pool was looking good until Adam and his crew came to clean my pool. I now realize that it was never that clean before. My pool had turned green with the old company in charge and the they were unable for 2 months to get it back to normal..Adam and his crew came In and within 2 days the pool was looking amazing. Adam, Oliver and Pamela have all been amazing to deal with. They have all been kind, professional and knowledgeable. I hope to have them around for a long time!

We have been with ABC pools for many years, and the service has been excellent. Our current pool…read moretechnician, Miguel, is OUTSTANDING. I really appreciate his dedication and professionalism. And when we had a billing issue this year (MY FAULT - NOT THEIRS!) they were totally cool and helpful and we got it resolved. ALL POSITIVE EXPERIENCES.

Angelica welcomed me as soon as I entered the store. When she was done with the customer she was…read morehelping. She gave me her undivided attention. I will go back even though it is further than the other non friendly pool supply stores.

Brady and his team were great. Super responsive and professional…read more We love our remodeled pool and can't wait to be using it this summer. I highly recommend them.

Whatever you do stay away from these guys do not hire them. Do not believe the other reviews. I…read morespent so much money with them and then after four months things started going bad pavers started sinking very deep beyond 2 inches rust spot already on the bottom of the pool pool light does not work already. These guys do terrible work and they overcharge. I tried to call them for months to get a repair but obviously they went MIA not returning my phone calls just stay away major rip off.