We just bought a house that came with a hot tub... completely clueless of how to maintain it etc…read more We called California Home Spas & Patio and got in touch with Erik - came in and he literally walked us through the entire process, step by step. Super knowledgeable, professional and friendly. Thanks Erik!

I wont shop here again and cannot recommend this California Home Spas and Patio to anyone. If you…read morechoose to buy from California Home Spa, note that ALL SALES ARE FINAL and they will prosecute in court if you try to get out of the sale. My experience is below. I purchased four large patio chairs from Raul on April 7th 2025 fopr $1600.00 and was told that delivery will take 5 to 6 weeks. Delivery estimate fully transpired and I started to follow up. Eight weeks later and with no chairs, I was referred to Ana after many unanswered follow up calls. She stated that our shipment is arriving on June 4th. I finally received the chairs on June 13th. Total time was closer to 10 weeks. What bothered me was the negligence in customer service. A complete lack of follow up, no sense of urgency, avoiding communication. I told the store that they can refund me (at their discretion), but they claimed to not have any authorization to do this. While waiting the 10 weeks for the chairs, I searched online and found many LA Superior Court cases opened by California Home Spas and Patio against customers that tried to cancel credit card payments or had defective items - in all cases, the customers were tried in court as defendants. Not wanting to get into legal issues, I contacted one of the owners - Mr. Black in early June. He called me back and said that FedEx had somehow lost all 4 of my patio chairs (which were shipped in individual boxes) and that I would be called once they arrive. No compensation, no offer to take a floor sample, no effort to make anything right. I just have to wait. This was my 2nd time using this establishment and I cant really go back or recommend them. If you have problems with delivery or quality, you cannot get a refund - and they will take you to court if you try to cancel payment. In the end, I do like my chairs - but there are many other establishments that sell the same brand and would probably do a better job in customer service. I had a good experience in 2022, but my 2025 experience was so bad that I'm shopping elsewhere for my next purchases.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

I used Klear Water to change a recalled Sundance sensor. They were quick and on time. I will use…read morethem again.

Can't say enough good things about them. We've used them for spa cleaning and a few spa fixes over…read morethe years and they ALWAYS show up on time, are friendly, easy to communicate with and never try to upsell you. They know their stuff and are quick to do the repairs. If you need your spa cleaned or repaired, this is the place to call.

Dan is a very honest, knowledgeable, and an awesome person. He is about fixing your pool issues…read moreand not about the money charging you an arm and a leg. He has come out to help me multiple times and has fixed my issues immediately. I highly recommend Dan as he is one of the better pool guys in the area.

Very, very knowledgeable man. Dan came out last minute and took care of a few problems going on…read morewith new pool.

Hello Benjamin-…read more This is Mark and Maria Scott. We would like to sincerely thank you for your exceptional support, attentiveness, and analytical insight throughout our spa purchase experience in August 2025 in Pomona. From the very beginning, your ability to truly listen to our concerns, thoughtfully assess the situation, and provide clear, practical guidance made a meaningful difference in the outcome. Your time, patience, and professionalism are invaluable to us. Even as we continue to work through a few remaining hiccups related to the original Pomona sale, your steady presence and commitment to finding solutions have made the process reassuring and manageable. As we shared with you, while the initial salesperson was nice, there was a clear gap... in understanding... the operational.... and functional... aspects.... of the hot tub spa we purchased. Your knowledge and clarity helped bridge that gap and restored our confidence in the overall experience. We are especially grateful for the guidance that connected us--through Alex in Minnesota--to the Spa Outlet in Brea, California. That recommendation proved to be a turning point, leading to positive results and a much stronger level of support. Your care, follow-through, and attention to detail were evident at every step, and we truly appreciate the advocacy you provided on our behalf. Mark and I genuinely value the partnership we are building with our spa support team and with you, Benjamin. Your dedication to customer satisfaction and long-term service does not go unnoticed. We will confidently and gladly recommend this Hot Tub & Swim Spa Outlet location to friends and family moving forward. Warm regards, Mark and Maria Scot

We paid in full for a hot tub and were promised on the contract that they would remove the old hot…read moretub for $350. When they got there they moved the old hot tub onto the grass and placed the new hot tub but said it would be $1100 to remove it because it was too heavy. It is the same size tub as the one being delivered and the seller knew exactly which hot tub we had. They did not honor the contract agreement and I still have my old hot tub killing my grass. They refused to remove it for the agreed amount.

The staff is still friendly. They noticed I had a bad back and lifted the heavy case of bleach to…read moremy truck for me. The price is a great, but my favorite thing is the crew. I'll never go anywhere else.

Gwen and Zan/the team at East LB Pool and Spa are always so kind and courteous; we went in with a…read morehandful of questions about how to maintain our inflatable spa and manage our first drain/clean/refill and they answered them all, sent us out with everything we need. Thanks, Gwen!

Had a great experience with Adams Pool & Spa and wanted to share…read more From the start, their secretary was fantastic--easy to talk to, clear and concise about the estimate and costs, and even accommodated a last-minute schedule change without any hassle. They also texted 15 minutes before arrival, which I really appreciated. Adam came out to service our heater, quickly diagnosed the issue, replaced the faulty part, and thoroughly tested the system. He explained everything clearly, communicated professionally, and even left the heater cleaner than when he arrived. On top of that, he provided a 1-year warranty on the repair. Overall, prompt, professional, and high-quality service. I would absolutely recommend Adams Pool & Spa to anyone.

I was beyond impressed pressed with Adam's Pool & Spa Service! He has been honest, knows his…read moretrade, is passionate about the industry & gave me solid advice! He is very hardworking & his team was committed to customer satisfaction!! If you want the job done right, just give them the opportunity to earn your business!! I can confidently recommend Adam & his team based on my positive experiences!

We have been with ABC pools for many years, and the service has been excellent. Our current pool…read moretechnician, Miguel, is OUTSTANDING. I really appreciate his dedication and professionalism. And when we had a billing issue this year (MY FAULT - NOT THEIRS!) they were totally cool and helpful and we got it resolved. ALL POSITIVE EXPERIENCES.

Angelica welcomed me as soon as I entered the store. When she was done with the customer she was…read morehelping. She gave me her undivided attention. I will go back even though it is further than the other non friendly pool supply stores.

Brady and his team were great. Super responsive and professional…read more We love our remodeled pool and can't wait to be using it this summer. I highly recommend them.

Whatever you do stay away from these guys do not hire them. Do not believe the other reviews. I…read morespent so much money with them and then after four months things started going bad pavers started sinking very deep beyond 2 inches rust spot already on the bottom of the pool pool light does not work already. These guys do terrible work and they overcharge. I tried to call them for months to get a repair but obviously they went MIA not returning my phone calls just stay away major rip off.