I walked in and was greeted with a smiling friendly face. Erik Chagnon let me know he was available…read moreif I had any questions. I ended up having many. He filled me in and was very knowledgeable. He was not pushy and listed to my needs. I told him I would think it all over and come back. He supplied me with a brochure and a phone number to reach him to ask any more questions if needed. I thought it over and decided to go for it. Went back and Erik hooked me up with everything I needed. He showed me all options and never pressured for the upsell which is something I hate. He was thorough and thoughtful. The selection was great! All different types for what you are looking for. The value is great and they were offering a great financing opportunity with 0% interest for 60 months!

Unfortunately, my experience with Raul was disappointing. He was extremely persistent and…read moreresponsive when trying to make the sale, but once the purchase was completed and I needed assistance, the communication completely changed. My messages were left on read with no response. Customer service shouldn't end once the sale is made. I expected the same level of communication after my purchase as I received before it. Based on my experience, I'll be taking my future business elsewhere.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Overall great service and easy to communicate with. Had our tub cleaned and repaired small leak…read more Workers showed up on time and did excellent work. Would highly recommend

Best experience ever l, quality of work, preformed the service as expected on time no up sell and a…read moregreat value. Adam was wonderful to work with. My hot springs spa was leaking and they knew exactly what to do at all the parts on the truck. Klearwater spas is a home run if you're looking for somebody to work on your hot spring tub don't go anywhere else.

My pool lights had not been working for over a year .. finally contacted Dan. He took the time to…read moreexplain the issue professionally and offered several possible causes, but he also suggested one simple troubleshooting idea I could try over the phone. VIOLA! It worked! I really appreciated his honesty, knowledge, and willingness to help. He saved me a service call. I highly recommend Dan's Pool Service

Dan is a very honest, knowledgeable, and an awesome person. He is about fixing your pool issues…read moreand not about the money charging you an arm and a leg. He has come out to help me multiple times and has fixed my issues immediately. I highly recommend Dan as he is one of the better pool guys in the area.

After careful review my wife and decided on Master spa model TS 8-2. It has met all…read moreour needs. I wanted to thank Trina for all her help. She always followed up on our questions and requests. I also wanted to thank Jasmine for giving me a mini class on maintaining the Spa. Finally I want to thank Ben for giving me some tips and tricks in keeping the spa in tip top shape. I look forward to their continued support when we need it.

Ben was amazing!! He didn't just sell me products I needed, he was very knowledgeable about the…read moreuse and installation. His people skills are fantastic, along with his commitment towards master spas.

Breathe of fresh air coming here, haven't had best experiences with pool service people in the…read morepast, up until now! Visited here for the first time, we brought in a sample of our pool water and the test results. Customer service was thorough explaining the ph levels and knowledgeable how much acid to add . Gave honest feedback and recommendations for our scrub brush questions. These guys know their stuff! Also appreciate the friendly vibe of the store, it's bright and welcoming . This is our new go to spot for pool supplies and advice . They also offer services for pool renovations. I hope we can do this one of these days. I asked for pool service quotes , the prices they offer match the value they give .

Today I had 2 attractive rails installed in my older inground pool. Mario had come out and done an…read moreasssessment and written a thorough estimate which I thought was very reasonably priced. He came back today and did the installation. He worked alone, and spent 6+ hours. He was meticulous. He consulted me before he did anything permanent. He made it work with the motorized pool cover that I have on my pool deck. Now I can get safely in and out of my pool and spa. I can't say enough about what a good job Mario did, and how much I appreciate East Long Beach Pool and Spa. Steve Schiff

Had a great experience with Adams Pool & Spa and wanted to share…read more From the start, their secretary was fantastic--easy to talk to, clear and concise about the estimate and costs, and even accommodated a last-minute schedule change without any hassle. They also texted 15 minutes before arrival, which I really appreciated. Adam came out to service our heater, quickly diagnosed the issue, replaced the faulty part, and thoroughly tested the system. He explained everything clearly, communicated professionally, and even left the heater cleaner than when he arrived. On top of that, he provided a 1-year warranty on the repair. Overall, prompt, professional, and high-quality service. I would absolutely recommend Adams Pool & Spa to anyone.

My pool has NEVER looked better!!! I had been with another company for many years and thought that…read moremy pool was looking good until Adam and his crew came to clean my pool. I now realize that it was never that clean before. My pool had turned green with the old company in charge and the they were unable for 2 months to get it back to normal..Adam and his crew came In and within 2 days the pool was looking amazing. Adam, Oliver and Pamela have all been amazing to deal with. They have all been kind, professional and knowledgeable. I hope to have them around for a long time!

We have been with ABC pools for many years, and the service has been excellent. Our current pool…read moretechnician, Miguel, is OUTSTANDING. I really appreciate his dedication and professionalism. And when we had a billing issue this year (MY FAULT - NOT THEIRS!) they were totally cool and helpful and we got it resolved. ALL POSITIVE EXPERIENCES.

Angelica welcomed me as soon as I entered the store. When she was done with the customer she was…read morehelping. She gave me her undivided attention. I will go back even though it is further than the other non friendly pool supply stores.

Brady and his team were great. Super responsive and professional…read more We love our remodeled pool and can't wait to be using it this summer. I highly recommend them.

Whatever you do stay away from these guys do not hire them. Do not believe the other reviews. I…read morespent so much money with them and then after four months things started going bad pavers started sinking very deep beyond 2 inches rust spot already on the bottom of the pool pool light does not work already. These guys do terrible work and they overcharge. I tried to call them for months to get a repair but obviously they went MIA not returning my phone calls just stay away major rip off.