Excellent service. Carlos was quick to respond and I got an appointment right away. He fixed the…read moreproblem immediately and even got the diagnoses right before opening the panels. The price was great. I will call him again if needed and highly recommend.

Wanted to charge me 1500 dollars for a quote that I could use for my insurance. My pool burned due…read moreto Eaton fire. I think this is called price gauging. Horrible. First contractor to charge !1500! For a quote.

Do not use! My pool ended up looking pretty bad after a couple days of use…read more I used Jimmy's Pool service 2x a week for about a year . Christian was great. Him and I had a good working relationship. I can't say the same about my new tech as he doesn't speak english and the new manager won't facilitate a way for us to communicate. It was just discovered that my conditioner was at zero, so chlorine wasn't sticking around. Compound that issue with some other ones, such as rain, and it's a recipe for a perfect storm. I'm generally pretty laid back, but I expect good communication. What happened next is what let me know I was ready to move on. Things go wrong. It happens and I'm usually very understanding, but the new owner/manager refused to give me a phone call so we can remedy the situation. She then sends me a wall of text. I ask her to call me again and she sends me an even bigger wall of text. I felt like I was in a fight with my highschool girlfriend. The kicker is that she is blatantly incompetent. It wouldn't even be that bad, but she is also incredibly unreasonable. I know she has a lot going on in life right now as other reviewers have mentioned, but not taking ownership of a problem, trying to gatekeep communication, and treating customers this way is obviously not the right way to run a business.

Timely response to request for service quote. Services were clearly laid out in the proposal. Once…read morewe agreed, the technician arrived the following day. Thorough inspection and recommendations for an older pool.

DO NOT use this company for your pool or spa!!!…read more We reached out to them for service for an above ground, ozone hot tub. When we initially discussed and agreed on service, it was made clear and agreed by Sam that this pool is not your typical chlorine tub, we have specific chemicals (that we provide!) that are safer alternatives and work for this hot tub. Sam agreed to use these and NOT his chemicals or chlorine & to let me know when we needed more. I trusted him to handle this and care for the spa - fast forward... it's clear he wasn't showing up or was showing up just to dump a bunch of chlorine into the water and then leaving. The water was all chlorine and nothing else. It was gross, the filters were disgusting and needed changing but it was never communicated that we were out of chemicals or that they needed reordering or that we needed new filters. Furthermore, our water pump is AUDIBLY broken. If he knew anything about a spa, he would have heard that and should have flagged it to us that we need to have it looked at. The water was low as well and, with a hose a few feet away, there is no excuse for this either. There's also a broken handle that was never flagged. I think he saw a hot tub that didn't get regular use and just didn't care to properly service it. I don't know what he has been doing but it is NOT maintenance. We now have to pay an additional person to come in and fix it (very costly at this point) and will be looking for anyone else for service. DO NOT GO WITH THIS COMPANY! They will not listen or even do the bare minimum. You will have to micromanage and babysit to make sure that they are taking care of your pool/spa correctly. These guys do not communicate and you're better off servicing everything yourself.

Promptly provided a fair estimate even though I contacted them on Yelp outside of business hours. I…read morerequested service for a jacuzzi that needed cleaning and help starting up after 2 years not being used. Samuel the technician was knowledgeable, showed up early, and finished the job well. Highly recommend!

I had an emergency request on Saturday morning, a bunch of kids were coming over for a party but…read morethe pool heater didn't work! My regular pool technician of course was MIA, so I called Horizon and the owner, Eddie, graciously came out to fix it. Saved my day! Thank you so much!!!

I've worked with a lot of pool companies, and Eddie and team are the real deal. It's been a…read morepleasure. He's been so responsive, helpful, and really accommodating. I love the service.

We are new to the pool/spa world,and needed someone to help us with our maintenance and repairs for…read moreour spa. We found Perez pool&spa and they went above and beyond to get our equipment cleaned and ready to use. Their pricing and professionalism is amazing. Eric was very responsive and explained everything with detail. We never felt like he was trying to oversell us on anything. If we could give them a 10 star review,we definitely would. Highly recommend them.

*** Perez expertise in pools is exceptional. ***…read more Couple of months ago we had a huge problem. Black algae had grown back on our pool walls. Our pool service had claimed they removed it. However they'd only gotten some of it - not all. We were very frustrated so I called Eric Perez. Eric came out and proposed a resolution asap. They treated the water, then scrubbed all walls repeatedly over several days then tested water. Problem was fully resolved in about two weeks. Additionally, Eric helped to troubleshoot a pool lighting issue to make all lights work effectively, re-piped pump-to-heater for more efficient flow, and fixed a leaky seal. We were impressed with how quickly he diagnosed all issues of concern and then got them corrected in a timely manner. We had to go through two other so called "pool experts" and ridiculously inaccurate quotations before identifying that Eric was best for the job. Now Eric Perez handles all of our pool services. *** I definitely recommend Perez Pool & Spa. ***

We've been receiving regular service now for 2 months! Pool…read moreIs always sparkling. I'm always very skeptical about new service companies so I took A sample of our pool water to be tested just so I could make sure the pool had proper chemicals and.. Perfection! Jesus is cool, calm and collected and really pays attention to the details. Our pool pump recently went out, its really stressful being a new home owner when unexpected things come up! Jesus made us feel calm and taken care of. Thank you JFS!

Amazing and fast! We told the owner Jesus of an issue we had and he personally came right over and…read moresolved the problem HIMSELF. Rare to see that quality in services these days. JFS has been the only spa service we trust to get things done.

Jesus and his team were so fair on price , incredible on time and did an amazing pool clean . My…read morevery old pool has never looked this new I would recommend Royalty pool and spa always !

I called Royalty Pool on a Saturday to get my pool heater fixed (an old STA-RITE MAX-E-THERM). I…read morespoke with Jesus, the owner. He was quick to respond and we scheduled a service call for Sunday morning. On Sunday, he texted an hour before the scheduled time to let me know he was coming. He also called to confirm. He showed up on time, had all the tools and parts with him, and got to work. He was knowledgeable and efficient, spotted some other issues and explained them to me, and ultimately got the heater working smoothly (after replacing the thermal regulator, temperature sensor, control board, and communications cable). He also offered to check and top up some of the pool chemicals for free as part of the service call. (Side note - the man has some of the best tools I've seen for working with this stuff, which probably helped with his efficiency.) TLDR: Jesus is professional, efficient, fair, and a good communicator. I highly recommend.

Our spa tub was critically fouled up from the Palisades Fire with ash and debris. We thought about…read moreclosing it, but the relaxation it always provided made us decide to see if it could be cleaned and brought back. We have had several companies over the years provide services, but RD Pools stands out. Working with Kristiana was a pleasure. She took care of everything, set up dates, recommended care and the service technicians are pleasant, efficient, they do their work like the professionals they are. Plus no hustle to buy something or add something. They service what you have. We had an older pump that needed a new gasket and they ran it down. They also have suggestions on how to get more out if your spa, be more efficient and get more enjoyment out our spa. There service contract is flexible to your needs and reasonable. So if you have fountains, spas or pools you might want to contact theses fine people.

From the owner: Founded over 40 years ago in 1983, R.D. Pools, Spas and Fountains has a proven track record of…read moreproviding outstanding service to LA's commercial and residential pool owners. From cleaning to repairs, we do it all. We are more than just "the pool guys" who come and toss some chemicals in the water. Once R.D. takes over your pool, spa or fountain, we hold ourselves responsible for its cleanliness, equipment quality, and aesthetics. We will be proactive in making sure it stays in top shape, and all our technicians are seasoned, career pool caretakers.

Super disappointed in this company and have been with them less than a year. My pool started…read moreturning green and after checking my security cameras I realized no one was showing up. I sent a message to Steve who said that wasn't possible but after he looked into it he said his cleaner had been sick. Of course I understood that but it was more than one week. He was rude in his communication but finally agreed to credit me a month. The next month the pool was turning green again, so I reached out after looking through my security cameras and seeing weeks where no one showed up. He said I was wrong that his guy was there and would send me proof. No answer why my pool was green again, just rude communication. Never sent me proof so I moved on. Would not recommend this service.

Contacted several pool companies in the area. Got a very timely response from Beverly West…read more Appreciate it.

I've worked with Ed periodically for the last 2+ years and can attest that he's honest and…read moreknowledgeable. We only had a jacuzzi that he'd periodically come to clean and treat. He's been in the business for a long time and he takes the time to educate you on maintenance and treatment. We recently got rid of the hot tub since we didn't use it much at all but I'd recommend Ed for your pool or jacuzzi cleaning and maintenance needs. His pricing is very reasonable; plus he's an all around nice guy who does good work.

Almost everyone has a pool in my neighborhood. It's always debatable between us about which pool…read moreservice is the best among the rest. They're entitled to their own opinions but for me, Cool Poolz company is truly the best for pool services.