I shop at JCPenney for a few select items, and sometimes visit the in-store Sephora at the locations that have one. The Southern Park JCPenney is the most convenient location for me, but it is seriously lacking in the way of customer service and store presentation.
I will only a buy a few select things at JCPenney because a lot of the items are not high quality and do not last long at all. You just have to be careful what you buy there. Some items are great and will hold up for many uses, but for most items this is not the case. I have learned that many clothing items here only hold up for 1-2 uses before ripping or starting to visibly wear out.
I tend to go to the store to try on items, see what they are made out of, and assess their quality before buying. That being said, most of the time I end up ordering the item online, even if it is available in the store. There are usually much better deals online, and the lines at JCPenney can get long at peak business times. One good thing about this store is they are understanding with returns and make it a simple process, so the items that do not hold up can usually be brought back fairly easily. It is still an inconvenience though.
In addition to having to be careful with product quality and in-store pricing, the store is typically a mess. The merchandise is usually pretty disorganized, which makes it difficult to find what you're looking for. It is stuffy and hot in the store the majority of the time, which makes for an uncomfortable shopping experience if you spend a while in here. Staff members are friendly at the register, but they do not do anything in the way of customer service while you are shopping. No one is even available if you need help or have a question.
Overall, I do like some of the products and deals at JCPenney, but I would always prefer shopping online to in this store. read more