Came here the other day to buy a dress shirt for an interview. I loved Penny's because they usually have some really good sales. This location was decent and they had some sales for dress shirts. When trying them on, the fitting rooms were very old looking. The room I was in had no stool, counter or bench. There was no rack to put clothes on for return. The lighting was dim and yellowish. The fitting room was my only complaint. Everyone else is fine. read more

JCPenney - Department Stores Near Me - Rancho Cucamonga, California

I couldn't find any wide width shoes. They gave me credit when I was denied at other places. And they have cool T-shirts.

My fiancé and I came to take our engagement photos here and the photographer Jason was such a good sport and captured our vision perfectly. He made us both feel comfortable and really did an amazing job. Highly recommend him to take your photos. read more

My daughters and I were in need of simple flip flops to wear around the house. Yes, we wear some form of footwear in the house LOL. Anyway, we visited Walmart, Dollar Tree, Target... no cigar or at least they did not have what we were looking for. I started researching online first with Amazon. Then I saw JCPenney had a sale on their flip flops plus additional % discount off. I was all eyes LOL. $2.09 plus tax wasn't bad at all. I bought six pairs... 2 black, 2 blue, and 2 gray. I drove to this JCPenney at Victoria Gardens for curbside pick-up. Well, I was on the wrong side of the store. I ended up walking in, up the escalator, and towards the shoes section. The lady behind the counter who assisted me was very nice and pleasant. Thank you miss! I even tried on the flip flops just to see if I liked them enough to buy more. Sure enough, they were very comfortable. I bought 9 more pairs online LOL. They were closing and I wouldn't get the discount if I bought them here at the time. I'll be coming back here to do another pick-up run soon. Sometimes you never know what kind of deals you'll find at JCPenney. Btw, they were established in 1902. I did not know this until now. They are one of the oldest OG department store in this lifetime. Come on out and support them! Thank you JCPenney for decades and decades of good service and great merchandise! read more

See all

I love JC Penny's the store is very clean very organized. I was able to find everything I needed. The selection is great. Service is awesome there I will have to say when I went into the ladies restroom. I was shocked to see the condition of the toilet seat I know it sounds a lot of petty, but toilet seats aren't expensive and if I had my grandchildren there, I would've never let them use the restroom and gone somewhere else. I think JCPenney's can upgrade the women's restroom to make it more pleasant. Overall, the store is awesome. Just little minor details. read more

JCPenney - This is terrible and looks horrible. This is where a story needs improvement - Department Stores Near Me - Rancho Cucamonga, California

I come here occasionally to shop for some work pants, clothes or when they have a big sale lol. That day I purchased some colognes plus some household items. The store is clean, organized and well maintained. Employees were pretty helpful and attentive to my needs. I enjoy shopping here since it's in Victoria Gardens. read more

They ignore people even if you're on list in jewelery. I am here watching my son and daughter getting ignored

Tuba in jewelry was the best! I recommend her 100% she helped with resizing a watch we bought here. We were also shopping for a ring and she was very attentive to our needs. Ask for Tuba next time you are looking for jewelry! read more

Wow, I was appalled at how unkept this store was in the children's section. I arrived at 11am upon store opening, and everything in the children's section was strewn about. It was so hard to find anything in that mess, that I ended up waking out. There also wasn't much to chose from in the toddler girls section. Do the employees not care to take the time to organize the clothes?!?! JCPenny has severely gone down hill. I doubt I'd bother coming here again for kids clothing. read more

See all

I made an appointment for the photos and when we got there, they said even with an appointment, it would be a 1hr+ wait. They had overbooked because they were "trying to squeeze everybody in". Even though I had an appointment, when I asked what's the point of even making an appointment if they weren't going to honor it, the receptionist said "you can come back another day"...the photographer was actually super nice but the shoot did not last longer than 8 minutes at the most because they were rushing everyone. read more

The employees here are bad not good especially the two Indians women who act so dumb and have no idea what they are doing and when you ask them question they don't know how to answer . I only come here because it's close to my home but if I could avoid it I would and the refund employees are even dumber you tell them one thing they do the other read more

The service was hard to find. Not many employees. We waited to pay for our items but when we got to the register the lady said we had to go to another register. She said only jewelry at her register. However, the customer before us had other items. We finally found someone to ring us up. It's very hot in the store and no where to sit if you can't stand for long a time. They do have lots of items in clothing to choose from. Not so much in appliances. The value is pretty good on many items. read more

Beheshta was very professional, personable and beyond helpful with my purchase. To an extent where I came back a month later and bought another item. I am more than happy with my experience here and this woman needs a raise! Thank you again. read more

Happy helper s it has been a great Saturday !!!!!!got what we're looking for more u get the best service to bad not the JCPenney store are the same lol read more

JCPenney - Freaking great services hell yea - Department Stores Near Me - Rancho Cucamonga, California

I went into the bathroom on the second floor and it was the most disgusting thing that i have seen in 5 years! The manager should be ashamed and does not value the customers who shop there. The toilets were filthy, the floors had waste all over the floors and smelled aweful. I walked out and went to Macys to shop. I don't believe their employees use that petrified filth! Shame on you JC Pennys Management! There are laws against that! read more

If I could give zero stars I would. DO NOT ORDER ANY FURNITURE ITEMS from JC Penney. The quality is poor. The return service is HORRIBLE. I was provided with a return slip stating I can return to any JCPenney near me. I packed the furniture and loaded it and carried it myself to JCPenny to be told I cannot. I then had to carry it back home up my flight of stairs. Today, I call to request a UPS label to return and I am told there is a $175 fee. A repacking fee for a dining set that looks cheap and is not worth $175 let alone the $485 I paid for it. Do not be fooled. I see why there is no furniture store where I can see the furniture in person. I was then advised to take the boxes to UPS. I clearly stated that it is highly unusually to return an item through UPS without a label. The supervisor then told me UPS can print a label. We then carried these boxes weighing 43lbs, 15lbs and 15lbs back down my stairs, load my car and then get them out of my car and carry them into UPS to be told exactly what I was afraid of. A label is needed and UPS cannot print one. I stood in UPS WHILE on the phone with JCPenny Customer Service over 1.5 hours. Explaining the entire scenario again. This is not how I wanted to spend two of my mornings. This has been the worst customer service experience after ordering online in my life. I was even to the point of being willing to PAY for these boxes to ship, but still JC Penney could not provide me with an address or shipping information. When finally a label was provided to me via email. I am waiting now to see when they fail to provide me a full refund and charge me after wasting my energy, time and causing me to have to carry boxes back and forth because they provided me with incorrect information multiple times. read more

JCPenney - Boxes waiting in UPS STORE, employees here very nice and helpful. Waited 1.5 hours to finally receive a label from JC PENNEY - Department Stores Near Me - Rancho Cucamonga, California

I have been shopping at this location for years and yep it's the best the customer service is great and they always have a variety of good merchandise and I'm forever grateful thanks. read more

Went to take 8 month old photos today. The manager Angie was good at making the baby smile, but not so nice to the parents watching. The check out portion was a nightmare. The manager was not patient at all and after a long condescending discussion ended up being wrong about pricing, but did not apologize. She ruined what should have been a cute special moment. One star for making the baby smile. This location is convenient and there is a nice large waiting area, but unfortunately, I won't be back. read more

Got our newborn portraits done at this location and they came out neat. Two things that I did not like as a new parent: 1. Do not rub your fingers on my newborns forehead to shush him. I don't know if you've washed your hands or even sanitized them. If you're an employee reading this, please don't soothe children like that again. Pat them on their outer thigh or even there arm, but do not touch their bare skin. 2. I'm purchasing photos, a bundle to be exact. Do not tell me "We're going to have to speed things up here", I am paying for this service, I am choosing what pictures I am content with. Unless you're paying, don't do that. read more

Great store. Great customer service. Good sales. Didn't buy anything this time. Always has great stock a a nd good sale and regular prices read more

I had a wonderful time looking for engagement rings here. Martha at the jewelry counter was so helpful and patient while I tried on different styles. She made the whole experience comfortable and fun. I highly recommend looking at the jewelry here and asking Martha to help you. read more

Once again leaving disappointed after a visit to this JC Penny location. While the store is nice on the outside and located perfectly in the Victoria Garden mall, the inside is more reminiscent of a Walmart. Hordes of people, long lines at cashiers, clueless employees and unsorted merchandise are making shopping here a frustrating and unpleasant experience. There seems to be no focus on getting organized and running an efficient store. Maybe it's the management who is not setting the right expectations or is getting the right people. It's night and day compared to the Macy's next door. I do give them 2 stars for location at the mall and bathrooms. read more

Came in last night(10/14/23) at approximately 8p-9p. I was able to locate the merchandise that I was looking for and with the assistance of Representative Ayla was able to locate merchandise and resolve an issue in regards to this merchandise(Men's Levi Jeans). The customer service she provided was excellent and went above and beyond. It is her detail and priority to customer service that will cause me to return to this JCPenny in the future. (I would also like to acknowledge the friendliness and assistance of all the Representatives I encountered last night including the return/exchange representative at the upstairs service desk]. Thanks and God's Blessing to you all. read more

I Think That This JCPenney At 12399 South Mainstreet, Located At Victoria Gardens, Has Great Customer Service Because It Is One Of My Favorite Stores At My Favorite Place. The Employees Are Helpful And Friendly read more

Two stars for prices only. To keep prices so low it looks like the cut back on staff. You will not find an associate to help find your size. Good luck getting through one of the TWO the register lines under 25 minutes. The store is a complete mess. Items and trash thrown on the ground creating a distasteful shopping experience. There are plenty of large department stores in the mall that offer a suitable shopping experience for the area. read more

JCPenney - Good luck trying to get though the check out line. - Department Stores Near Me - Rancho Cucamonga, California

Purchased a diamond anniversary band for my wife ' I knew, the ring i purchased would have to be sized as it was only in standard 7.5 size. But want to give the actual ring to my wife on our anniversary which was 7/9/2019 * She loved the ring , so returned to the store for sizing from a 7.5 to a 8.5 the ring was set out for the adjustment ,I followed up and picked up the ring for it to be only 8.15 not 8.5 , the clerck said he would rush and have it corrected * today ,I recieve a call from the clerk stating the ring is already 8.5 and do I want to go up to size 9.' The ring is measured by the clerk was 8.15 not 8.5 if it was there would be no reason for the resize . Today 8/19/2019 ..my anniversary has pasted and I havent seen the ring since .customer service unable to help . Jewerly supervisor not returning calls . Very frustrating and disappointing ' why buy the insurance and repair policy ' if they are unable to match the required size for the customer .. Still waiting on the return of this item . read more

JCPenney - Department Stores Near Me - Rancho Cucamonga, California

See all

Cane to take Family pictures 11-14-20 and had the worst experience every. They did not take enough pictures, felt very rushed and they only give you 15min total time to take pictures. Manager stated that's just the way they been doing business for 10 years. Did not buy any just paid the $40 membership fee. Will never be returning to JCPenny. read more

Excellent customer service, excellent products, fast and easy return, the best place with great prices. Ms. Lizbeth helped me with a big smile and a very professional way. She is a great sales associate. Well done A++++ Shafiq Hasan read more

Sad to say but I think that JCPenney might be circling the drain. Over the last 4 months ever time I have gone in they have less and less of a selection. About a year ago they started some new type of crazy sale program about green tag low pricing and special once a month Friday specials. Yikes. I think they understand big mistake and dropped it. I use to always be able to find my size or what I wanted. Not so much lately. They also go rid of a number of check out areas and make you wait in long lines. Mens suits and shirts is so empty it's not worth checking. Also stop carrying the Mens Large and Tall catalog. I think they are trying to rebrand into some hip new store using JCP and logo. It's only hip or trending when people start calling you that not when some dude in a marketing dept thinks it up. Remember when Radio Shack tried to be called "The Shack" didn't work there either. Good bye old friend. I will always remember when I could run in and be sure of finding something. Say hello to Broadway, Buffum's, Robinsons, Miller's Outpost and May Company when you get where ever it is your going. Your old friend, Don read more

A plus customer service from Janet Two days in a roll! Wednesday and today....manager please let her know job well done. Very happy read more

The only two reasons I ever step foot in this JC Penny is because: (1) - I need to use the restroom (2) - Sephora (No lines compared to the actual Sephora store a few blocks away) I don't like JC Penny because their things are overpriced and the quality isn't great. It's like Shopping at Kohls. read more

I was looking for a gold cross necklace in the jewelry section on Christmas Eve. One of the employees working in the jewelry section, Cynthia, went above and beyond helping me find what I was looking for! She was kind, attentive and was so patient taking me from jewelry case to jewelry case to find what I was looking for. With her help I found a beautiful necklace and got a discount applying for the JCPenney credit card. Thank you, Cynthia! read more

The portrait department needs to fire the teenagers working there. service here was terrible. A young lady probably 18 with short bangs and blonde and brown hair yelled at me that she was still on her thirty as soon as I approached the desk. I was so shocked by the immediate reaction I walked away. Later that same young girl was giving me nothing but attitude when go over the photos I was paying for as a gift to my a family member she wouldn't acknowledge the things I said. Gave me attitude over coupons and I ended up paying so much 170 plus for no physical photos because she argued I wouldn't get these prints until march. There was no value here at all. Definitely have better luck buying a camera and take my own photos and developing them at Costco. The photographer touched my nieces face with her dirty hands without asking. She's 2 months old. She also couldn't bother to get up and move props around so she would ask my sister in low who was the subject of the photo to scoot stuff around. This is outrageous. read more

Several good things about this company that I love. If you are plus sized, big and tall, they have great clothes Another thing is I absolutely love their customer service super professional and super helpful. A big thumbs up to this customer service department. And a big thumbs up for ordering clothes for big people to actually make us feel like we're wearing the same clothes as average sized people. read more

Dora the cashier was both friendly and helpful! I will definitely be recommending this store to others and will be coming back here myself.

This review is specifically for Michael who works in the Online Ordering Dept. I was SO Frustrated after nobody answering the phone for over 15 minutes, Operator was Busy, Call would be disconnected, etc... When I was finally connected to Michael he went above and beyond to accommodate me in picking up my Online Same Day Order in an expedited manner. Michael was so polite, courteous, and represents what Customer Service is all about! read more

This is for portrait studio at the jcpenny in the Victoria gardens in Rancho Cucamonga. I have been going there for five years and have been satisfied all this time until today. The photographer did not know what do at all. I had to pose my own children and I had to show her how to crop my own photos. She spelled "sisters" wrong on my picture. I wanted to see if she she would catch on to the spelling but she did not. I usually spend an average of 100 dollars per quarter. Today, I spent only 15 dollars because there was only one shot I liked. read more

JCPenney - Department Stores Near Me - Rancho Cucamonga, California

Curbside pick up! What a joke! Waited for over 20 minutes finally just went in where you have to go to the second level kid's department Crappy service as I've used 6 other curbside services and NONE were this poor. All pick up spaces are now full so if anyone else thought they would be using curbside they are cruising the parking lot waiting for a space to open. I should've stuck with Kohl's Oh wait the best part is the party that came 5 mins after me just got their stuff. Never again read more

This review is for the photo studio. I came on a weeknight to have my son's first birthday photos taken. I was the only person there, and it was amazing! Not a zoo like the picture people at Victoria gardens. The pictures came out amazing and my son was so happy. I got a ton of photos! I do not remember the younger girl's name that helped me, but she did a great job. I will return again! read more

You guys need to fix your a/c or turn it up... I feel so bad for all the workers in the store that have to wear a mask all day.. I was in there for 40 mins and I was soo hot and that's really bad because I can keep my mask on all day. PLEASE PLEASE TURN UP THE A/C. read more