Maybe they can hire decent photography professionals. I just went two weeks ago for our holiday pictures and Emily was OK for the most part but you can literally see the corner of the studio in my pictures almost every picture and not only that but a lot of the pictures. My kids either weren't looking or something and the print that I received was not properly printed at all they cut the corners off too much. My Son's arms aren't even fully in the picture. Not to mention they were way behind schedule. People were canceling thankfully because of that we got to get in on time for our session, but it was just way too much. They need to hire professionals. read more

We went to the Portrait Studio Sunday afternoon. The photographer we had gave us zero direction and didn't engage with us whatsoever. We also ordered the digital package and it states 24-48 hours to have the pictures emailed and they still haven't arrived. We will not be going again. read more

JCPenney itself is okay. The portrait studio is the worst. I don't recommend. The pictures were creative. The photographer if that's what you'd call her was bossy and nasty. She didn't want to hear what I wanted for pictures. Oh and expensive very pricey. I'll never go back nor do I recommend. read more

Things have definitely improved, I'm glad to see many people shopping here around Christmas. Very good sale prices that have a great selection as well as value. Employees at the checkout were amazing with great customer service. Love the improvement JCPenny. Keep it up read more

NOT open to 10 pm on Tuesdays. Hours on this app are not correct. Not open. No. Not open. Long enough review? Also not closed on Mondays. That was wrong too. read more

For a place that is struggling it might serve them well to step up the level of customer service. My husband and I went there last Sunday to look for bathroom towels. The selection was limited but on my way past the jewelry dept I saw a pair of silver hoops I liked. There was a woman already purchasing something before me and the woman ringing her up was being trained by another store employee. I just put my earrings down and waited. The transaction was taking a really long time, but what bothered me the most about the whole thing was the fact that the woman training the other didn't even acknowledge us. I was sure there might be another register or something. Even if she told me it would be a few minutes, She looked right at us and then went back to helping the trainee. We were pressed for time so I finally said to my husband, "This is going to take too long. I'll come back another time" and as I walked away to put the earrings back the woman behind the counter (who was ignoring me the entire time up until this point) proceeded to yell at me that I need to be more patient and that she had someone in training. I heard her but just ignored it. But by the third time hearing her say the same thing.....screaming across the floor to me I said, "I heard you the first time! How many more times are you going to scream it at me? You're harassing me at this point! I get it.....you're training someone....leave me alone!" Talk about escalating a situation. I simply didn't have time to wait any longer and chose to leave. I wasn't being rude in any way and It didn't warrant her reaction. And I will never step foot in that miserable store again. read more

This location recently renovated to add a very small Sephora inside near the jewelry area. The woman's selection of clothes for some reason seems better since they renovated. I very rarely shop here for myself but for family and friends I can always find great deals on gifts. The prices are reasonable for a department store and their sales and coupons make it worth while to stop in. During holiday times they have lots of little odds and ends stocking stuffers and little gifts. read more

Wow. Called customer service because I received an ugly green curtain instead of the queen size blanket....they told me I need to drive 45 minutes to my nearest JC Penney to return it to get my blanket...OR they can charge me for the blanket (again) so they can hold one up front of the store for me (that I'm driving 45 minutes out of my way). So they hit my charge twice, I get to wait 5 days to get the credit back for the original charge, I get to drive 45 minutes out of my way....BECAUSE THEY MADE A MISTAKE. FOR REAL?! read more

SEPHORA STORE INSIDE JP These women are so rude!!! Specially if you go in with a child they give you dirty looks and wont even ask if you need help. I hate this Sephora! read more

This Sephora is the worst one I have ever been to. The make up was very limited! As the girls/employees put on their make up one comes to ask me if I need help, I said there is not much to choose from and her comment was"you can order it on line" oh ok..... Why bother having Sephora if your not going to keep your products stocked and clean. It was such a dirty mess in that place I will NEVER go back!!! read more

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Jcpenney I give 5 stars, but sephora, 1! Unfair to jcpenney. Rude, rude, rude young clerk here. She actually rolled her eyes at me. She had an attitude the whole time, unbelievable!! I almost called manager. I think she had red hair, not the one with short dyed hair though. I'll have to get her name, she should be fired. What is it with rude help lately?? read more

don't honor their posted sale prices. if it's marked a price they should honor it they don't!

JC Penney in general is sort of never a place I go in mind of actually setting my mind of finding something or even buying something. The stock throughout their stores is way too varied and inconsistent and in general, their stores all are completely different. This one is honestly not that bad, and rather large for that matter. Doesn't have the three stories like Natick, but then again, it's also not 100 degrees in this store (the air conditioning actually works!) like it is in Natick. Then again though, it doesn't seem to anticipate a high rate of change, but since the Natick location is closing, this store may become somewhat busier; because in the current state, I'm nervous of another closure! The store is vast and has a wide selection in every department I was in. Prices are high for some things, but if something is on clearance or on sale, you can normally find things for prices like Marshalls or TJ Maxx sometimes. The staff are friendly and even with the lack of people shopping find those who are to help, and even still seem energetic and friendly at checkout (this would be the most boring job.... waiting all day to have just a few customers check out....). Lots of parking, and it's near other stores (in the Solomon Pond Mall) which is useful if you want to check other places before buying things here or vice versa. Convenient and never busy in general (the mall). 3 stars for the Marlborough JC Penney. read more

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Angela from the portrait part of JC Penney is the BEST! We had our plans ruined by Picture People due to lack of professionalism and they booked us an appointment ASAP. The pictures came out great! She made us feel very comfortable and was more than accommodating. Definitely recommend working with Angela. She did a terrific job and was helpful in picking out our pictures and getting us the best deal. Very good experience! read more

JCPenny credit card services. They harass you for your payment if your one day late. I always thought my boyfriend was crazy because I never got the calls.... until I did, after 3yrs of my account. No courtesy call instead a negative mark on my credit report when I made my payment on the 33 day, which was 3 days overdue. Stay away from them as a creditor, not worth the possible headaches. read more

Jc penny at Solomon mall is fine but can someone please get rid of the employees at Sephora. Every time I go there, no one greet nor ask if I need assistance. This is perhaps the worst Sephora here. And I've live in Marlborough and been coming to this mall for a while now and Sephora customer service has never improved not even the slightest. Save myself time and would rather drive an hr away to a better Sephora. And FYI Sephora at Solomon doesn't have shit either. read more

Bought a RC helicopter from JCPenney it was defective so I returned it. They have had it for 9 days now per the return delivery confirmation. They are refusing to refund my money. JCPenney shipped defective products and refusing to refund my money. Buyer beware!! read more

The Sephora here isn't the best, of course. The one at the Natick mall is better but this one inside JCPenney does the job, more or less. Over the last year I would definitely say it has improved. They redid displays and expanded with some lines, such as Anastasia Beverly Hills. Service can be a hit or miss but as of lately it's been really good. I 100% suggest going on the Sephora app and seeing if this one has your product in stock first. There are some lines this one doesn't carry like Givenchy, etc. Overall, I've been pretty impressed with how far they've come. I used to hate going to this Sephora but I don't mind it at all anymore! read more

I went here after finding a few coupons online. The store was clean, usually you find clothes strewn around the floor in a department store like this, but for the most part everything was clean and order. I ended up only able to use 1 coupon, but it took a while and a visit of the department manager to get the coupon to go through. All in all i'd shop here again. Just make sure the coupons you have apply to the store you want to use. read more

Worst customer experience yesterday at Solomon Pond Mall when I went to exchange, not return a wallet I received as a gift (tags attached) and was told without the sales receipt or gift receipt they could do nothing but give me $1.74 towards a new wallet! Mind you, I was only wanting to exchange for size and color .... same brand and same price! There were at least 30 of the Mundi brand in stock but I was not allowed to make the exchange. Needless to say, I will not be frequenting JCP again. I could understand if the tags were not attached or it looked used, but it was still in original packaging and tags on. Shame on JC Penny. I have been a customer for over 25 years. Boy have they gone down the tubes. read more

Worst Sephora in the area. Staff are extremely rude and should not be working in a customer service job. Will not be returning.

Not a good experience so far. I went in at the end of August to buy a ring. Had been looking for about a month to find exactly what I wanted. Picked one out and had it sent out to be resized. Four weeks later, I got it back and all was good until one of the prongs broke three days later. Brought it back and had it sent out for repair. Five weeks later, I called and was told it would be back in 2-3 days and they would call. A week later, I still hadn't heard from them so I called again. They informed me it had been ready for almost a week and they had called. Not sure who they called but, it wasn't me. Picked it up and not even 24 hours later, the prong was broken again and the stone had fallen out. This time, I emailed customer service and was put in touch with the store manager, Hope. She found a replacement for me just before Christmas in Pennsylvania and drove to pick it up. I went to the store last night to get it and it was the wrong size. They gave me a $15 gift card for my trouble and sent out the new ring to be resized. While the customer service has been excellent and Hope went above and beyond to help make this right, I can't give more than 2 stars because it really shouldn't be this difficult to buy a ring from a store. Sorry JC Penney but, for the amount I paid, I expected much better quality. I have $8 rings from Wal-Mart that have never broken in over 10 years that I've had them. read more

I am a VIB Rouge member at Sephora. I consider this my home store and have not encountered any problems with any consultants up until this point. Marina associate number 0017, was extremely rude and clearly should not be part of customer service. I observed her being rude to multiple customers as I was waiting 15 minutes in line. She made a problem of my personalized VIB coupon that was valid and worked toward my purchase. I then asked her if Sephora was giving birthday gifts this month since it is my birthday month and she said "yes" and completely disregarded that it was my birthday month. I then asked her if I could receive my gift again and she said "pick one", I asked her if she could specify which of the displays are birthday gifts; she replied "the two on the end" with an even greater attitude. She placed the gift on the counter and nothing more was said. I then grabbed the gift and left as a completely disappointed and dissatisfied customer. I am a loyal customer to Sephora and have never encountered a problem before as I am an easy going and respectful person. Will not be returning to this store and consider Marina a misrepresentation of what Sephora as a company stands for. read more