Scam scam scam We were attending a small event at the mall. A staff approached my friends and I and said JCPenny was offering free photo special! After taking the photos. They attempted to charge us a bizarre package like $20 a person and some odd amount of copies. Huge ripoff! We argued the staff said free photos. And another staff said " no it's free to take" Maybe don't try to scam customers? An already dead mall and all you're doing is alienating people. read more

Don't shop here we're watched on the cameras and girlfriend was harassed for having too many items in the changing room. Instead of saying anything to her they went up to my 14 year old daughter and told us we all had to leave the premises because they didn't feel Comfortable with us being there. Meanwhile my girlfriend was at register paying while we tried looking for her in the changing room after she paid she went into the empty mall looking for us because we told her that's where we would be while she was trying on clothes mean while security follows us out assuming she was stealing for no reason no probable cause. Shame on JCPenney, its workers, and security in an empty store that's likely to close in an empty mall harassing people who are just trying to support your store a place we've shopped at since we were kids. DONT SHOP HERE. Let the store die with the mall it was completely empty we were the only ones in there on a Wednesday afternoon staff had nothing better to do than watch cameras and harass us when we spent money there. Don't shop read more

Great selection of quality products and staff are excellent. Great prices too. I've bought women's and men's clothes, towels, sheets, seasonal decorations and many other items for years. One of the few big box stores that truly listens to their customers. The only beef I have is online order returns, but I'm pretty sure it's because of entitled, rude and dishonest customers. read more

I don't remember the names of the 2 stylists that were so rude to me but younger woman that greeted me, was so sweet. The vibe from my stylist was so weird & strange off the bat, she rudely cut off the convo between me & the girl upfront talking while waiting for her to set up for me & took her to the back to go talk in private, just left me upfront by myself, didn't say a word, made me feel uncomfortable. A vibe told me I should've started recording, but didn't. They came back & the girl that I was talking to grabbed her stuff & left all of a sudden, & the stylist was like "come". No smile, no hello, nothing!I asked her how she was with a smile on my face, but she ignored me and told me to sit down & walked away again. She didn't say if she was gonna go get supplies or anything. I started to feel even more uncomfortable, but I was just happy to be able to get my hair done because it's been a long time so tried to ignore the bad vibes. She starts talking about highlights & I told her that I wanted 2 colors & that I explained all of this on the phone when I made the appointment. The girl that I was speaking to when I showed up I believe was the one that I made the appointment with, she even pulled out that specific stylist menu pricing to give me an estimate over the phone after I explained that I wanted the two colors, not highlights. She literally went over her menu. so I show her the picture of what I wanted, & she seemed upset or frustrated, so I told her that I'm sorry for the miscommunication between the other employee about my appt but this was what I wanted done & asked if it's possible for her to do. I wasn't upset or anything. I honestly was just trying to be super nice about it. She starts looking at my hair & ask me what color I want & I'm like "I literally want what I just showed you in the picture." ‍ She states that it may not be possible to achieve those colors or something, she seemed to be mumbling, idk but at times I could barely understand her. But I told her is it OK I understand if you can't get to those colors exactly & was trying to talk out what we could do to get as close to that, but she said that she wanted to get a 2nd opinion so again she walks away to make a call. She comes back with some lady who states that she's a master or something. I forget the word she used, but supposedly she has more experience than the stylist that's suppose to be doing my hair. After introducing herself the first thing that she says to me, "what's your budget?" It made me feel very uncomfortable, & I felt like it was very rude of her because the only reason why she was invited into the conversation was to see if it was possible for my hair to get done the way that I wanted it. So I told her that it made me feel weird & uncomfortable that's how she started out and just asked her if is it possible for my hair to be done like that? She responded yes, begin to apologize & explain she didn't mean to make me feel weird, that there's a process & that if I'm looking at a $500-$600 job blah blah blah! At that point I'm like whoa! The vibes were all wrong. I'm just like "NOPE" in my head, but instead of leaving right then, I said to her, but it's the fact that you were brought into this convo for the mere purpose if it was possible to do my hair like this, so you should've came up to me to talk about that and then my stylist and I would talk about the costs, since that's the person I'm paying. I felt as if they were treating me as if I wasn't going to have the money to do it or something I don't know, or if they were trying to get more money off me than they were supposed to, again, I don't know, but there was some kind of weird vibe there, but i went on & asked her again is it possible for my hair to be done like that? But this time she says no! And I said "then why would you had even asked me what my budget is & saying that it would cost $500-$600 if it wasn't possible for it to be done & you just said that it was possible a minute ago?" So at that point, i'm frustrated & over it & I said I'm good & I started to get up to walk away & I let it be known that it was funny that she acted like that & that's why I'm leaving. At this point, she tried to act like she was kicking me out that she wasn't gonna do my hair after I was already walking away from the situation, so I stated "people had told me that I should not have came here, yet I did anyways, I guess I should've listened to them." At this point. I was literally almost outside the door & mind you, they were following me as I was walking out, she made it even worse & tells me to get the fuck out of HER store. Her store? I turned around & said "wow I really hope you're not the fucking manager & I will be calling corporate" I can't believe I was treated like that. I will never go back there & don't recommend this place. I attached a pic of the colors I wanted my hair to look like & a pic of what my hair looks like currently. (red hoodie) read more

JCPenney - This is how I wanted to dye my hair! - Department Stores Near Me - Citrus Heights, California

terrible experience been shopping since I was a kid 30 plus years the place was empty nobody there security threw us out because girlfriend brought "too many clothes" into the dressing room and they thought it was suspicious was very upsetting experience don't go here let it close with the mall. Don't shop here they will watch you on a camera and harass You and your child for looking suspicious. We were just trying to give an old favorite spot to shop some support when the business is clearly dying read more

JCPenney - Classless security guard - Department Stores Near Me - Citrus Heights, California

We decided to look at JcPenny's for a new bed. We simply went in store and shopped around for what they had. We were able to see prices displayed opening and be able to decide on a bed. The workers were attentive with any questions we had and offered us additional information that we did not know to ask about. We went home and waited a few days to decide on which bed to get. The lady in the store did advise that bed purchases were online only so we went online and purchased our bed. It was at a discounted price which we were not aware of in store which is nice! Third party delivered our bed within the timeframe they advised us of. All around, this was a great experience and we love our bed so far! read more

This is the WORST jcpenney I have ever been to. I went Black Friday shopping with my mom and sister. There were loads of people in the store but we were the only Black people...and the only people Asset Protection followed. We were there for two hours and were followed the entire time. The guy even gave my mom attitude when she asked where the exit was after she purchased her items. Don't even get me started on the manager Melissa. SO RUDE. She has a major attitude when it comes to answering customer questions. And she scurries away with her tail between her legs after dishing out unnecessary comments and a horrible attitude. I'll go to the Galleria from now on. read more

JCPenney at Sunrise Mall [Citrus Heights CA] I had to pick up something I purchased online at Macy's and as I was driving away I thought I'd do a little shopping in this mall. So much parking available during the holidays here at Sunrise Mall I thought I'd spare myself the stress and headache from the congestion at the Galleria in Roseville. I parked outside of JCPenney side... I made sure I remembered which door I entered in. This store has the most confusing layout i have entered in. I haven't been inside a Penney's store in a long time. I almost got lost trying to find my way out towards the mall. I couldn't find it. They had a lot of holiday sale and promos going on but didn't find anything I liked to buy to give as a gift. I dislike shopping. It's not one of my fun things to do. I ended up buying a couple of gift cards. Not for this store but for a steakhouse LoL! They offered a few gift cards for other merchants. There is a Sephora inside this JCPenney. Note: Sephora inside JCPenney stores started closing their stores on September 1, 2022 and will continue to close through January 2023. Review #2818 read more

I came here last week for a first interview and the first thing I noticed that sunrise mall is Ghost Town sad but true. Galleria took the business when they opened as soon as I walked in I noticed it's a very large JCPenney's, but not a lot of traffic coming in that should've told me something, I came here and I thought it was a good first interview since I had gotten a second interview lined up and apparently the interview wasn't good enough but in a way I'm relieved because this mall doesn't have a lot of traffic which makes me wonder how they would give hours this isone of the original that has been there since day one and you can tell the staff my counter was friendly and the establishment there was barely any traffic coming in so I have to look at this as a blessing in disguise because what I really want to work for a company that is so slow with nothing to do I do come here occasionally when I'm in the shop but not very often since it's not close to home this poor mall does not have much traffic. They have one of the larger salons that I've ever seen and I was actually considering going to the salon to try them out if I got the job, but it's too far out of my way to have an appointment scheduled the establishment age. OK, just not a lot of traffic. read more

I have been shopping at this location for quite sometime, including dresses here for school dances as a teen and always seem to find a great deal including yesterday! The cashier was very friendly and surprised me with a coupon she had behind the counter on top of the items I purchased that were already on discount, wow amazing! I purchased MIXIT touchscreen gloves in the color Cherry Cordial for the winter since mine wore out and I love how the fabric is stretchable, they fit perfectly and are comfortable on! I also purchased The Dream Hypoallergenic 225-thread count Shredded Memory Clusters Foam Pillow for adjustable support with a washable removable cover by Home Essentials. This pillow is made specifically for back and side sleepers, ideal for me, I sleep in fetal position which FYI 4 out of 10 woman do, because your spine aligns naturally in this position and could possibly prevent neurological diseases! It's also the way we sleep in the womb maybe cuz it's comforting and the way to sleep when your expecting specifically on the left side to protect your growing baby! The pillow was like sleeping on a cloud, I drifted off to sleep pretty quickly, much more comfortable than my 20 year old down pillow that isn't firm anymore to sleep on lol! I would highly recommend shopping at this location, I remember when celebrity and talkshow host Ellen DeGeneres was the spokesperson for this company and raves about their savings! I know I'll continue to shop at this location, perfect place to shop for gifts and a gift card can go a long way here! read more

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If it could be negative stars it would be. They seem completely incapable of doing curbside pick up. Never have enough staff to run the store well at all. read more

HORRIBLE!! I went to get a different size dress, came back to my dressing room cleaned out. My prescription sun glasses, reading glasses, car keys, my clothes, all missing along with the 3 items I was planning on purchasing. My clothes and car key that were on a chair were thrown under the clothes cart, by the sales associate, she showed me where she threw them, but didn't offer to pick them up or apologize! DONE with JC PENNEYS! Manager V. said people always leave their clothes, car keys and glasses and they don't need to wait 5 minutes for anyone to return to a dressing room with the door closed. Went to Macy's next door.. Found a dress for $10. less, and perfect for the occasion. I'm a long time customer, I have tried to shop there as much as I can to keep them in business. JC Penney's is getting my credit card back too, I no longer need it. read more

Come here often as this is my go to store for clothes for the family. The store is bright and always busy. Customer service is always friendly and willing to tell you where an item is located. They try to get you taken care of at the registers as fast as they can. I like that they offer a Woman's Plus size and Men's Big & Tall section. If we can't find something in a certain size in store we can usually have ordered and shipped to store but you must do it a cashier or you will pay shipping online $3.95 if under $99. read more

We stopped here after Target for my tree and trinkets and then here for some Arizona jeans, bae were looking for some light colored jeans. Those were in sales at 14++... way too cheap. It was busy but we did get to the cashier with 7 people in front of us. I don't shop at JCPenney, no particular reason but I must say their price is good and the staffs were friendly. One of the staffs was heard calling a paid customer on her way out cos she took the wrong receipt. That's excellent customer service. read more

JCPENNY Salon and Spa is staffed with excellent accomplished hairstylists. Come in for a full service beauty experience. This 900+ square foot salon and spa offers skin, waxing, full service hair services and nails (nails need to be booked in advance). There is a receptionist on duty the full salon hours of operation. The stylists are all up on trends, the manager Kathryn inspires her team thru education, and has many award winning master-colorists, barbers, esthetician and a nail tech to meet all your beauty needs. read more

JCPenney - Hair done by designer Yeni. Appointments available - Department Stores Near Me - Citrus Heights, California

Made a purchase from JCP.com and chose the pick up in store option for my exchange purchase. The customer service person was very personable, looked up my exchange item per request to see if there were more available in store (in different colors), and even made recommendations of similar items I might be interested in. I hadn't been inside JCP in years so I needed to be directed to the department. A line had begun to form, the customer service kindly greeted the customer and said she would be right with them and proceeded to give me directions. I'm pleased at JCP's home, linens, men and women's departments, as over the years I found the quality and style choices to be less desirable and not trendy. Should up to JCP's style teams, very impressed! read more

We have had very bad experience with this JCPenny Portraits. Many of the photos were out of focus and blurry. I would not waste my time here again. read more

I was told how good J.C. Penney is by their representative and agreed to a J.C. Penney credit card here in California. My first order I placed on line had and old address from an old account and old credit card not associated with this new card, this old credit card information that was still in their data banks on this NEW account would result my new order being shipped to an old address from 2008 in another state. As a result I'm out the merchandise and I have to pay for it as told by another representative because I didn't check what address they were shipping it to. Who would have thunk that a new account with a new number in a new state 18 years later would result in this demise. This is an injustice to me the consumer....... read more

I love coming to this location I always here they always have great sales going on throughout the whole store this location has a salon inside of it I know a lot of the staff that works here I have been a long time customer of J.C. Penney's for a really long time my favorite areas in this store is the clothing department they always have great deals and my other favorite department is the Sephora which is very convenient for me especially when I am out of one of My favorite make up products I could pick them up right here The staff is very friendly that works in Sephora they also have a big sale going on with all of urban decay products since they are discontinuing it with JC Penney's this establishment doesn't just have clothes they have home appliances and they always have greats deals this establishment this establishment is definitely taking the Covid 19 requirements and making it a safe healthy shopping experiences for all of the customers i highly recommend this establishment for anyone looking for a great deal I will definitely be coming back here again very soon for more future visits and more great experiences to come thank you J.C. Penney's I appreciate all of your hard work read more

JCPenney - Paul Mitchell and Quidad hair products - Department Stores Near Me - Citrus Heights, California

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Our session with Reina as our photographer was amazing! She was very sweet and patient with my one year old daughter. I was impressed with how many great photos she got even though my daughter wasn't cooperating. Will definitely be coming back had a great experience. Definitely recommend coming for photos read more

This should be 0 star for the black lady at the pick up and return counter, is the skinny one with the wig long, i went to return some pants that I bought 1 hour earlier, she said, we don't recieve return with clothes with hair all over, and I said, i didn't even try the pant, the pants were always inside of the bag since I bought about 1pm, and she was super rude and mean, that's why that store is DEAD. read more

I had a appointment with shey do not book a appointment with her she dose not know how to cut hair I wanted a simple Bob and she did not know what she was doing it was uneven one side longer i told her that to get the manager and she was no help. Shey has been only cutting since December she needs to go back to school. I had to go to another salon to have them fix it it should not take 45 minutes to cut a Bob. read more

Rude staff. Wont even address your concerns. And I understand the holiday seasons being crazy but you have no excuse when there is barely anyone in the store. read more

Do not get your eyebrows waxed here. I have burns and my skin is ripped off in places.

OH MY GOD JC Penneys is going to hell in a hand basket. Have not been here in a while. There's no help on the sales floor. There is ONE register open on the entire second floor. In the children's dept. The home dept registers closed. Great deal on some dinnerware, 70% off. I had to carry it across the floor, heavy as hell, balancing it all. Then stand there forever holding it while clueless millennial cashiers move slower than hell. I would've opened a credit card to get an addl discount but was not offered. Walked thru the entire store, very few registers open, all lines a mile long. Walked men's dept, horrible offerings. I wouldn't buy any men's wear here. No surprise that their stock price is where it is, let's see how much longer they can keep their doors open. Sad cuz this used to be a great business. It's all downhill from here on out. read more

Despite the fact that JC Penney has been around since I was a kid, I don't really shop there that much. It's place in the mall is definitely between Macys and Sears, in the way of pricing and product. I've never really found anything I like there, and have never had a real good shopping experience there either. I usually like to hit up the Sephora they have, those sales people are nice and I have nothing but good things to say about them and how knowledgeable they are about their products. The rest of the store is a different story. There never seems to be enough people to go around, and if you do run into one, usually behind a counter, and usually ringing up your purchase, they ask you at least 5 times to apply for a credit card. After wandering around the jewelry department I finally found the counter I wanted and had to ASK for help! Ask? You're sitting there doing nothing and I have to ask you for help? um, ok. I had a 10 minute conversation with the lady, who in respect was very nice, but I don't think she knew anything about selling diamonds and was only trained in pushing their "no coupons, no sales, just low prices everyday" stick they have now, and pushing the credit card thing on me. But whatever. In the end, they didn't have what I wanted anyway so I left, but I don't think I'll be back to that jewelry counter. Maybe they'll have a purse I like, or maybe my girlfriend, who has had many recent purchases there, might wanna drag me back. Other wise, I'm headed to Sears. read more

Came in to buy a gift for family member, and was treated great by the staff in the jewelry dept. Its not my first choice for jewelry but they have some good things here, and there prices are not that bad. read more

JCPenney - Department Stores Near Me - Citrus Heights, California

PORTRAIT CENTER 3 stars because the lady in the front and the photographer was so nice and friendly. But those were the worst pictures I've ever gotten. I understand they were busy with springtime pictures but they only give you 15 minutes for a session. We had no idea there was a time limit, we have a large family of 5 adults and 4 children and it was very rushed. Not only rushed but very expensive with hidden fees that were not addressed before we took the pictures. Even though the associates were nice, we will not be returning. Spending $200 on a 15 minute photo session and only choosing your top 20 favorite pictures (which was not too hard since they were all terrible) was not worth it. i would recommend looking up a local photographer, where they can edit your photos and also give you the whole digital download. read more

My fiancé and I went into the jewelry section of JCPenney to look for my wedding gift. Gloria was very quick to come help us with a very friendly smile and non-pushy attitude towards buying anything. We both agreed Gloria was such a light to our day being extremely helpful, knowledgeable and letting us try on jewelry to see if it looks good on us. She was so smart when it came to styles and suggestions but never made us feel pressured or uncomfortable. We both loved her smile and friendly, easy- going demeanor so much. We will ask for Gloria to help us whenever we need to buy more jewelry. Thank you Gloria! You were wonderful!! read more

I am by no stretch of the imagination a stylish person. Dressing up to me means NICE jeans and a sweater that's not baggy. So honestly, my rating of a clothing/department store isn't worth a whole lot. This JCP is a pretty good one, they don't have a ton of that weird wannabe fashionable stuff that some other locations have, although they're trying to! They do have tall sizes for women, although you have to order them on line, they aren't long enough, and you get to choose between mom jeans, pleated pants, and shapeless dress shirts- gee thanks. BUT the great thing about this store is the Big and Tall guys section. They always have good deals, so at least my husband can find clothing that fits! They also do run good sales in general, so if you're looking for casual styles, work clothes, shoes, or random gifts, it's a good place to stop in. They also have a Sephora for people who are excited by that kind of thing! read more

Nancy in the shoe department was so very awesome!! I had a price adjustment- did you know JC Penney price matches?! Bring in the ad showing the item and JC Penney will adjust the price!! Nancy was so efficient, professional and figured out how to adjust and credit my account calmly and with the best customer service! I always have such great service from the personnel who are in the shoe department! read more

Went in yesterday to the photo studio for some birthday/spring photos of my soon to be 3 and 1 year olds. We went back in November and had the manager as our photographer and she was amazing with the kids and I loved the photos! it was so hard to choose which ones to get! Yesterday we had Emanuel As a photographer and he was amazing as well. Knowing it was their birthday he offered to use the birthday chalk boards and they came out SO adorable! He was very patient with my toddlers which I know is not an easy task. I'm extremely happy with how they all came out and can't wait for this winter to have more done! I would highly recommend this location for fun milestone studio photos. read more

This review is for their portrait studio. I would have given a 4 because my pictures did turn out pretty cute. I am giving a one because the photographer, whom obviously had a cold and was up in my baby's face making weird noises to try and get him to smile. I told her daddy can get him to laugh and smile pretty easily but she didn't seem to like that idea. She then proceeded to wipe the drool off of his face WITH HER BARE HAND. WTF!. who does that? Even I had a little towel to use. Now my baby has your cold wench, thank you very much! read more

Hi this is Morgan me and my mom went shopping at jcpenny's 10mins ago. And after we pay for everything we went over the to Victoria secrets and the alarm went off and we were shopping at Victoria secrets and then after we got done paying we walk out of the store and the alarm went off again. And we went back to jacpenny's bc our car was in jacpenny parking a lot. And then we went home I was trying on everything in front of my mom. And my adidas shorts still have the senser that set off alarms. That the this women who pay for everything didn't take it off so, I went back to the store and got the senser off my adidas shorts. read more

Gloria in the jewelry department is the sweetest thing! She helped me and my mom with our purchase she was so friendly and super patient with us. She showed us a few different pieces over and over again and it didn't bother her one bit. Excellent customer service and went above and beyond! read more

I supported JCP even through COVID. A loyal customer. Today they closed my CC account because according to them I was late with 2 payments in the last 2 years. Apparently that is cause to close your account. I always pay above my minimum and have never missed a payment!!! Never again!!! From now on I shop local!!! Shame on you JCP especially during these times!!! Say it with me... NO MORE JCP!!!! read more

My boyfriend and I ordered a mattress from here on November 17th. We were told we would have about a 2 week wait and that we would be called to set up the delivery time. Well 2 weeks came and went, so we called and they had lost our order. That would be fine but now the soonest they can get it to us is an additional 2 weeks, which it seems like they would expedite the order since it was their mistake. We have been sleeping on an air mattress, if I would have known it was going to take a month we would have gone through a different company. read more

Always great deals And great sales on everything and the staff is always super nice and helpful and the store is always clean and they try to get you though the line as fast as they can. And everything is always fresh and everything is always stocked. I highly recommend this store for everyone. read more

I buy specific undergarments here bc they are so damn comfy on my well, rather large, ummm butt cheeks. Came in today to get more and they no longer sell this brand. NOOOO. Now I must find them online! NBD you Say?!! To me it is! In addition it looks rather "bare" (all puns intended) in here. My guess is JC Penney will be going under in the next few years. Waaaahhhhh. read more

Portrait studio. Worst customer service ever. No acknowledgement. No smile. Made me the customer feel like I did something wrong. I just went there to pick up some pictures for my friend. The one star I did give and had to give was definitely not for the portrait studio. That was for any other department. Short, pregnant girl, you fuckin' pissed me off with your bitchy attitude. Even the mom who was taking pictures for her baby in the next room saw me waiting forever, and she literally had to tell her that someone was waiting outside. But of course, you just ignored me. I ain't never coming back. I hope JC Penney's closes just like Sears. read more