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    JCPenney

    2.7 (113 reviews)
    Open 11:00 am - 7:00 pm

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    This is how I wanted to dye my hair!

    I don't remember the names of the 2 stylists that were so rude to me but younger woman that greeted me, was so sweet. The vibe from my stylist was so weird & strange off the bat, she rudely cut off the convo between me & the girl upfront talking while waiting for her to set up for me & took her to the back to go talk in private, just left me upfront by myself, didn't say a word, made me feel uncomfortable. A vibe told me I should've started recording, but didn't. They came back & the girl that I was talking to grabbed her stuff & left all of a sudden, & the stylist was like "come". No smile, no hello, nothing!I asked her how she was with a smile on my face, but she ignored me and told me to sit down & walked away again. She didn't say if she was gonna go get supplies or anything. I started to feel even more uncomfortable, but I was just happy to be able to get my hair done because it's been a long time so tried to ignore the bad vibes. She starts talking about highlights & I told her that I wanted 2 colors & that I explained all of this on the phone when I made the appointment. The girl that I was speaking to when I showed up I believe was the one that I made the appointment with, she even pulled out that specific stylist menu pricing to give me an estimate over the phone after I explained that I wanted the two colors, not highlights. She literally went over her menu. so I show her the picture of what I wanted, & she seemed upset or frustrated, so I told her that I'm sorry for the miscommunication between the other employee about my appt but this was what I wanted done & asked if it's possible for her to do. I wasn't upset or anything. I honestly was just trying to be super nice about it. She starts looking at my hair & ask me what color I want & I'm like "I literally want what I just showed you in the picture." ‍ She states that it may not be possible to achieve those colors or something, she seemed to be mumbling, idk but at times I could barely understand her. But I told her is it OK I understand if you can't get to those colors exactly & was trying to talk out what we could do to get as close to that, but she said that she wanted to get a 2nd opinion so again she walks away to make a call. She comes back with some lady who states that she's a master or something. I forget the word she used, but supposedly she has more experience than the stylist that's suppose to be doing my hair. After introducing herself the first thing that she says to me, "what's your budget?" It made me feel very uncomfortable, & I felt like it was very rude of her because the only reason why she was invited into the conversation was to see if it was possible for my hair to get done the way that I wanted it. So I told her that it made me feel weird & uncomfortable that's how she started out and just asked her if is it possible for my hair to be done like that? She responded yes, begin to apologize & explain she didn't mean to make me feel weird, that there's a process & that if I'm looking at a $500-$600 job blah blah blah! At that point I'm like whoa! The vibes were all wrong. I'm just like "NOPE" in my head, but instead of leaving right then, I said to her, but it's the fact that you were brought into this convo for the mere purpose if it was possible to do my hair like this, so you should've came up to me to talk about that and then my stylist and I would talk about the costs, since that's the person I'm paying. I felt as if they were treating me as if I wasn't going to have the money to do it or something I don't know, or if they were trying to get more money off me than they were supposed to, again, I don't know, but there was some kind of weird vibe there, but i went on & asked her again is it possible for my hair to be done like that? But this time she says no! And I said "then why would you had even asked me what my budget is & saying that it would cost $500-$600 if it wasn't possible for it to be done & you just said that it was possible a minute ago?" So at that point, i'm frustrated & over it & I said I'm good & I started to get up to walk away & I let it be known that it was funny that she acted like that & that's why I'm leaving. At this point, she tried to act like she was kicking me out that she wasn't gonna do my hair after I was already walking away from the situation, so I stated "people had told me that I should not have came here, yet I did anyways, I guess I should've listened to them." At this point. I was literally almost outside the door & mind you, they were following me as I was walking out, she made it even worse & tells me to get the fuck out of HER store. Her store? I turned around & said "wow I really hope you're not the fucking manager & I will be calling corporate" I can't believe I was treated like that. I will never go back there & don't recommend this place. I attached a pic of the colors I wanted my hair to look like & a pic of what my hair looks like currently. (red hoodie)

    Classless security guard

    terrible experience been shopping since I was a kid 30 plus years the place was empty nobody there security threw us out because girlfriend brought "too many clothes" into the dressing room and they thought it was suspicious was very upsetting experience don't go here let it close with the mall. Don't shop here they will watch you on a camera and harass You and your child for looking suspicious. We were just trying to give an old favorite spot to shop some support when the business is clearly dying

    Home Expressions The Dream Shredded Memory Foam Standard Hypoallergenic Pillow, I purchased yesterday for $18.39, before savings $40.00!
    Rachelle P.

    I have been shopping at this location for quite sometime, including dresses here for school dances as a teen and always seem to find a great deal including yesterday! The cashier was very friendly and surprised me with a coupon she had behind the counter on top of the items I purchased that were already on discount, wow amazing! I purchased MIXIT touchscreen gloves in the color Cherry Cordial for the winter since mine wore out and I love how the fabric is stretchable, they fit perfectly and are comfortable on! I also purchased The Dream Hypoallergenic 225-thread count Shredded Memory Clusters Foam Pillow for adjustable support with a washable removable cover by Home Essentials. This pillow is made specifically for back and side sleepers, ideal for me, I sleep in fetal position which FYI 4 out of 10 woman do, because your spine aligns naturally in this position and could possibly prevent neurological diseases! It's also the way we sleep in the womb maybe cuz it's comforting and the way to sleep when your expecting specifically on the left side to protect your growing baby! The pillow was like sleeping on a cloud, I drifted off to sleep pretty quickly, much more comfortable than my 20 year old down pillow that isn't firm anymore to sleep on lol! I would highly recommend shopping at this location, I remember when celebrity and talkshow host Ellen DeGeneres was the spokesperson for this company and raves about their savings! I know I'll continue to shop at this location, perfect place to shop for gifts and a gift card can go a long way here!

    Hair done by designer Yeni. Appointments available
    Katy R.

    JCPENNY Salon and Spa is staffed with excellent accomplished hairstylists. Come in for a full service beauty experience. This 900+ square foot salon and spa offers skin, waxing, full service hair services and nails (nails need to be booked in advance). There is a receptionist on duty the full salon hours of operation. The stylists are all up on trends, the manager Kathryn inspires her team thru education, and has many award winning master-colorists, barbers, esthetician and a nail tech to meet all your beauty needs.

    Paul Mitchell and Quidad hair products

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    4 years ago

    Do not get your eyebrows waxed here. I have burns and my skin is ripped off in places.

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    Ask the Community - JCPenney

    Review Highlights - JCPenney

    Recently I had ordered some new drapes from JC Penny.

    Mentioned in 24 reviews

    Read more highlights

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    Pictures of the pair of boots I bought today

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    Don't walk run to get these boots there amazing &they have them in white also, there so comfy

    Leera Boutique - The amazing journals they sell all different ones

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    The amazing journals they sell all different ones

    JCPenney - deptstores - Updated May 2026

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