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    JCM Flooring

    5.0 (2 reviews)
    Open 8:00 am - 7:00 pm

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    Response quality

    Excellent

    Services - JCM Flooring

    Floor refinishing

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    Carpet Cleaning Group

    Carpet Cleaning Group

    4.9
    (611 reviews)

    German and Oleg did a great job on cleaning our upholstery! Called in advance, were punctual and…read morecleaned up as if they were never here. Extremely professional! We had a sofa, two chairs and two throw pillows cleaned. Everything looks new and feels so clean! Not all of the stains were able to come out, but we waited too long to have those professionally cleaned. I will immediately get them out here....the next time our precious Westie makes a mess.

    I have been using Carpet Cleaning Group for a little over 10 years. I hired them right after I…read moremoved into my house because the basement carpet was just beyond. It was one of the first things I planned to replace. But after one cleaning, CCG completely brought it back to life and it looks brand new. I have two big dogs, so I have them come about every nine months and they consistently do the wall-to-wall carpet in my basement and the stairs up to the first floor as well as my couch. And the couch is done cushion by cushion and pillow by pillow. Both the carpet and the couch always look brand new after they leave. Sporadically, I have also hired them to clean other pieces of furniture that I don't use that often - to an amazing end. And recently, they started doing my custom runner up the stairs from my first to second floor. I was a little nervous about it at first as it has custom canvas trim - but again - looks fabulous. Can't recommend them enough. I have been lucky enough to have Zach and Valodia do my service that past few times and they are always on time, pleasant, professional, and really good at what they do.

    Century City Baths & Remodels

    Century City Baths & Remodels

    1.3
    (3 reviews)

    So disrespectful. The sales representative would make a great used car salesperson. After…read morepresenting the quote, he was visibly upset that I didn't want to sign at that moment. When I explained that I have other contractors scheduled, he became visibly upset. He used my own words against me to further push his organization. When he finally left, I overheard him immediately call someone and talk about me as he walked away, which only reinforced how poorly the situation was handled. The pictures he showed me looked like amazing work, so I assume they do good stuff. However, his attitude and disrespect solidified that I would never use them.

    The worst customer service I've ever seen We had both of our…read morebathrooms remodeled and they looked great. Now one of the floors is coming apart. Boards are loose and splinters are coming up. We called and were repeatedly told "I'll get back to you." After hearing this so many times and never getting a call back, we contacted our original representative-Kevin. Kevin actually did get back to us with a name and number for Tom that we should text. After texting several times, we called him. Several phone calls of him saying things like "we'll be there next week" or "I'll call you when I get back to the office in about 30 minutes." Somewhere between all of this, Alex called. Said he'd call back but never did. We called Kevin again and he contacted both Tom and Alex. Kevin was the only one that was willing to help. Tom called. He was rather rude. He told us that this 6-month delay was our fault because instead of calling, we should have used the website. Why over these 6 months did nobody tell us that we need to go to the website? Why did Tom not tell us this the first time we spoke? Instead of saying he'll get back to us? He also said that Century no longer has our floor and that we should contact Floor & Décor to see if they will honor the warranty. Of course, they can't help and said that since we purchased the floor thru Century, that it's Century's job to handle the warranty. We've checked the website several times since and can't figure out what we should have done 6 months ago. Maybe because we're senior citizens and we're challenged. Now we need to buy a new floor and find someone to install it. And Century doesn't seem too concerned about it because we sent this review to them in the email on their contact us page and nobody bothered to contact us.

    JCM Flooring - flooring - Updated August 2026

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