I spoke with Cole, regarding a wood framed window that was stuck wide open at my mother's home…read more He was willing to put a rush on a replacement window, knowing that it is storm season. I had the window taped up with Plastic Sheeting, and was at wits end in trying to resolve the issue. He suggested trying Lemon Pledge, before ordering a new window. Let's just say that I was amazed, and extremely thankful to him and Dover Doors & Windows for not attempting to sell me 1st, when there was a possible solution. I will recommend this company to anyone seeking windows moving forward Jim E

Our family had our Garage Door replaces approximately 5 years ago. Right at the 5 year mark our…read moregarage ceased to work. It began to bend and bow, becoming unusable. Once this happened we contacted Dover and Company and they did not respond to us at all. It was at this point that we started a complaint with the BBB. We then reached back out to the company and they were willing to talk to us at that point. The owner stated that he would be willing to replace the garage door at cost. We indicated that moving forward with that option was not the company taking any responsibility they stated that they would be willing to replace the springs exchanging them with their heavier springs at their expense. We agreed to that and moved forward with getting them replaced. When the technicians from Dover come to our home they did not have the heavier and springs they tried to replace the existing springs with the same weight of springs that we had originally. The technician mentioned it and when we brought up the issue he had to contact his company to get the go ahead to replace the springs. Once that took place, the door was still not able to close. The Technician left at that point. We still did get a bill for this replacement!!! That is a large issue. Not only was it almost impossible to obtain meaningful assistance and a willingness to accept some accountability from Dover and Company but the replacement work was not what we were promised and then we received a bill when it was not warranted nor was the job completed. Dover and Company has proven to be not only dishonest but also does not stand behind their work.

This was my first time really running a project through Yelp. I reached out to a few window…read morecompanies. Chris from Main Street was quick to respond and we set up an on-site consult for later in the week. I knew which windows (4 of them) I wanted replaced since an Anderson Renewal guy had come out separately to inspect & provide a quote. Chris from Main Street was extremely kind, helpful, and upfront. I chose them ultimately because of this pleasant meeting, urgency for the replacement, and fair price. He was my only point of contact the whole job which was nice and he was on top of communicating things throughout the whole process. We also have siding being replaced so he communicated with my other contractor to coordinate timing. Pricing was very reasonable compared to Renewal but more expensive than a DIY vinyl install because of the window quality. I wanted a window that would last and was willing to pay more. The Anderson 100 series installed was literally half the cost of what Renewal had quoted me (I believe they quoted the 300 series) but are very high quality windows regardless and we really like them. There are some minor aesthetic defects from the manufacturing of the windows (pictured here) but they can be trimmed off very easily and aren't a concern. The installer Dre came in with Dan as support and they did a beautiful job. I had plenty of notice beforehand and they finished the job exactly as estimated (about 6 hours) after cleaning up very nicely. All in all, I thought Main Street Windows had a competitive price, I appreciated their recommendation for the product, they did a great job communicating, and the windows look great.

Chris is the best person to work with! He's so knowledgeable and patient! He worked with us from…read morethe very beginning quoted to the final inspection. He's always reachable and kind! He's also very reasonable! We will be using him for phase 2 of our windows and I'll be recommending him to everyone!!

Run away as fast as you can. Look at the workmanship below. We wish we had never listened to…read moretheir slick salesman. Alex NEVER came out to the house even after we plead with him to fix this. Shameful. Just shameful.

I have to take a few deep breaths before writing this review…read more We had Alexandria Windows come out to replace a few windows two summers ago. The communication and scheduling was lacking, so we were a little frustrated, but it didn't prepare us for the ordeal we were going to be dealing with. We live in an old house, 1920's. My husband expressed this many times, that appropriate measures would have to be taken as we had lead in our old windows and trim. I heard him over the phone as well as in person and he was assured they would take the steps necessary. The day the windows were to be replaced, my kids and I left the house. Two windows were in our daughters room, the other in our guest bedroom. One window was oriented the wrong way and still installed. The worst part was, after removing the old windows, the workers took leaf blowers out to blow debris out into the yard below and all over the rooms. My husband ran upstairs and yelled at them to stop, that once again, there was lead paint involved. They stopped and cleaned up, but not well enough. My husband wiped everything down afterwards, not trusting it was cleaned properly. A few months later, my daughter received test results showing elevated levels of lead in her blood. It was quick and not a single other person in our family had any detectable levels. I was livid. I'm still livid. I don't care that one of our windows is wrong or that it took forever to arrange communication. I'm livid that lead safe practices weren't followed as promised and my child had to pay for it. You can't put a price on that. Thankfully, she's grown, and the situation is under control now, but if you have an old house, I would absolutely not recommend this company. To the owner, if your business gives homeowners your word that things will be done safely and following safe standards, you need to follow through. Safety should be top priority. This could have had a very poor outcome.

Had great experience with Hansons, not only did they do a great job, but when we had a small…read moreproblem, they came back and replaced a screen. I would highly recommend them.

I used this company for a new roof in my old house. We were very happy with them. So I called to…read morehave a window replacement and large sliding glass door replaced in our new home. The salesman showed up on time, was helpful, scheduled the measurements very promptly, everything was going well. I received updates on the progress of my order and finally the install date was set, 9/8. I received a call a few days before the initial install to reschedule because the contractor ran into some unexpected complication at the current job and it was going to run over. We set a new date for 9/18. Today, 9/10 I received another apologetic call from 1-800-Hansons asking to reschedule, because the scheduler did not realize the contractor was not going to be working that week! Long story short , it is now scheduled for 9/23. I spoke to a scheduling "manager" who was less than helpful. I am not eligible for any money off for my inconvenience of already having somebody move furniture out of the way, or the frustration of not having a product that I have already put a decent down payment on and have had to reschedule TWICE, because they can't get their act together with their contractors! She did not budge on trying to schedule a different contractor so the install could occur on the first rescheduled date. All she would say is that I have been given plenty of notice and she will reschedule with me. I can hardly wait to see what idiot shows up for the install. I have lost all confidence in this company. I told her I am putting a bad review on Yelp and my social media. I feel like they are just not organized, don't care about me as a customer, and don't even care about bad reviews. I hope I am happy with their product if they ever find a reliable contractor to do the install. Do not use this company! They grew too big for their britches and don't care about small orders.

I just purchased a home and needed new basement windows. They were very helpful and knowledgeable…read morein the selection process and installation. The new glass block windows look amazing. Thank you

From the owner: We are a family owned company. We offer handyman services, Exterior/Interior door installation,…read morewindow installation, flooring, and more. Give us a call today!

Poor customer service, I had a Phantom door installed and was disappointed with the lower track…read morebeing a trip hazard. I requested service and was told that there was nothing they could do. I spoke with Bill the owner and was told to live with it. I paid 600.00 for a door I can no longer use and was told they have a no refund policy. Buyer beware do not pre pay prior to install.

From the owner: Laurence Smith Window and Door is a residential window and door contractor in Bay City, Michigan…read more We install windows and doors, offer window and glass repair, staining and painting, and overall project planning for Michigan area residents. We've offered high quality window and door solutions in Michigan for 75 years, and we've done so by providing outstanding customer service and a terrific product. We've partnered with the best products in our industry including Marvin Windows. Schedule a Free Zero-Pressure Consultation and ask about our 5 Point Pledge.

I'm very pleased with the window installation from start to finish. The team delivered quality work…read moreat a fair price, and the windows themselves are excellent--both in performance and appearance. The installers worked efficiently and clearly communicated with each other, which made the process smooth and well-coordinated. Every window operates perfectly and looks fantastic. I highly recommend this company for their workmanship, value, and professionalism.

The team at Clarkson Window & Door was great to work with! From sales to installation, the process…read morewas easy and our sunroom was transformed with the new windows. Highly recommend the company and team!