We needed a large deck replaced 9 years ago. The deck had held up for 40 years but the wood was…read moregetting old and the railing was not up to new codes. We had a great initial experience with Best Vinyl. The install was great, price was high but comparable to what others quoted. Fast forward 9 years. The railing is at an odd angle. We had them come out a few years ago to "fix" it but see the photos for how well that went. Now the support beams are slipping out of the brackets. The deck is actually caving in. We emailed to have Best Vinyl come out for an estimate on fixing it. No reply. I called and was told to send photos of the problem, which I did. No reply. I got a different contractor to come out and he said everything should have been nailed in, but wasn't. The beams were just set into the brackets. Totally unacceptable and not up to industry standard. This was a disaster waiting to happen! We barely use the deck, so this is not from misuse or excessive weight on the deck--it was installed improperly. DO NOT USE Best Vinyl unless you want your deck to be on the verge of collapse in under 10 years!

They say that pictures are worth a thousand words. I could tell you how once Aaron Capello (the…read moresalesman) took our bid, and our money, we never heard from him again. I could tell you how a quoted 6-week bid turned into an almost 6-month job. (The bid was for 4-6 weeks out. The fence was installed 6 months later) I could tell you how Brie, the "scheduler" was put in charge of our job and contacted my mom once; every other time we had to call her. I could tell you that the job boss rescheduled multiple times, and never showed up on the days he said that he would. I could tell you how we ordered and paid for, REINFORCED Vinyl, as the fence is bordering a horse pasture, yet what was installed is a cheap material and feels like if a strong wind comes along it will blow it over, and there is absolutely ZERO reinforcement. I could tell you how the custom gate, which we spent extra to have built, is not reinforced, has some flimsy piece of vinyl across the backside that is only decorative and NOT reinforcing, and that the gate itself only needs a little pressure and it's already coming apart. I could tell you how the End post that was installed for the existing chainlink fence is NOT an end post, but a center post, and still does not have a top on it. Or how said post is not attached to the vinyl fence. Or how the workers failed to stretch the existing chainlink fence so that it sags. I could tell you how neither the gate nor the fence is LEVEL. I could tell you how NO ONE has come back out to the property to look at the fence after we notified them of all the issues. (Now over a month later) Or, I could just post pictures and you can decide. I would NOT recommend this company to anyone. DESCRIPTION OF WORK 36' 4 Rail Reinforced Vinyl Fence w/18' Reinforced Vinyl Gate. Horse Pasture.