We hired CFC six years ago to construct a large Trex deck and Trex waterfall steps leading up to…read moreour home. They completed the job and it looked lovely for a couple years. Sadly it began to fail (Facia board warping). We reached out to Trex because we were told their warranty is amazing, this was big selling point for us six years ago. CFC was also the Trex certified installer and leading importer of Trex material in our area. Fast forward to today. It's been a nightmare dealing with CFC. CFC shrugged off our worries and sent us to Trex to file a warranty. We sent in the warranty claim and Trex denied it stating that CFC installed the entire project WRONG! Trex sent pictures of their installation manual with directions of how CFC had installed the facia facing up, exposed to the elements and it is prone to warp, which is what ours started doing. CFC has been acquired by a new owner since our initial install. I'm hearing a few people are currently suing them for their shoddy work and the installer from CFC who came out to our home stated that they have had several call backs for this same problem, improper installation. Cameron, the new owner is combative and aggressive, continually expressing frustration that he is being held accountable for the past owners mistakes. As I told him, he chose to keep the name and claim he has been in business for 30 years (he personally has not), so he has inherited their mistakes. He is blaming Trex and stating they changed their manuals after their initial installation. This is one of those companies you have to call multiple times to get the work done. It took months of reaching out to get them to finish the work. When they left the job undone and I requested they return to complete the work agreed upon before settling the bill, Cameron threatened reaching out to an attorney and put a lien on my house if I didn't pay immediately. Shocking to say the least! He backed down and sent someone the next day to finish the job thankfully. Paying thousands of dollars six years ago for initial install and then six years later being stuck paying thousands more to fix the initial mistakes has been less than ideal. It's the typical blame others for what went wrong, make lots of promises of how you'll make it right and then complain and drag your feet about fulfilling those promises. As a consumer I'd avoid CFC and be cautious about hiring Trex Certified Installers. They are not all created equal....

First, CFC built a nice fence - we are pleased with it…read more Just a cautionary statement to carefully read the contract (which I did) and note the clear statement that reads "CFC Decks & Fences will not be responsible for any damaged sprinklers or utilities". They are true to their word. During the course of tear-down and new post installation, the crew cut through a partially obscured exterior AC power supply conduit, requiring a $1,324 electrician visit. I had asked to speak with the owner, Cameron, in the hope of possibly splitting the electrician fee, but he did not respond. I suppose I understand since the contract is clear. Again, a nice fence with an unfortunate installation error.

We needed an entire section of our vinyl fence moved forward several feet and they replaced and…read morefortified damaged pieces. Work was done as promised, on time, great pricing and looks great! Would highly reccomend!

Quote to move a small portion of fence was much too high, and did not include any new materials.read more

Humberto came out and is very personable. He communicated very well on timing and cost was…read morereasonable and as expected. He had good design ideas and the deck looks great. I would recommend Humberto as he is responsible, responsive, and great attention to detail.

From the owner: Most professional construction contractor and friendly plus affordable prices.read more

I called Best Vinyl to receive a quote and was given one their salesman's numbers. The salesman was…read moreGreg Davis. We played a little phone tag, but he was very professional and prompt with calling me back. He came in on 1 July, a Wednesday and quoted me the job. The job was pretty simple. I had around 32 feet of fencing with one single swing 5ft gate. For 32ft of 5-1/2 rails and 11in slats, I was quoted $734.40, $750.00 for labor, and $315.00 for the gate. Total of $1799.40. Do I feel I received the best deal? I doubt it, but I did not look anywhere else so I can't confirm that. Greg talked to me about how the project would go. If I had to guess, he started out as a fence worker because he knew all the terminology and quoted me EXACTLY what they were going to do and they did EXACTLY that. Greg asked me to pay half up front and let me know about when they were projected to start, which was 16 August, about a month and a half out. 5 out of 5 for Greg and how he handled the quote and sales portion. The warranty is basically wind and abnormal deterioration of the product due to normal weathering. Obviously if you kick a hole in it or your kid hops on the gate and breaks it, you are on your own. They worked on my yard in two phases. Posts and then rails/slats. The post guys gave me a call to set-up a time to work on the posts around the 13th of August, which was 3 days earlier than they projected. They ended up coming in on the 16th due to high work-load. I believe his name was Shannon or could have been Shane. *Disclaimer, I see some of the reviews that claim Best Vinyl did not pay attention to the sprinklers. The Best Vinyl paperwork clearly states the following: "Customer Responsibility: Additional cost incurred due to utility or sprinkler damage, if any. Location and identification of property lines, and the location of the product to be installed." Greg told me specifically to move the sprinklers. I used to be a landscaper so when I spoke with Greg and then Shannon, they let me know exactly where the posts were going to be. I dug up the areas to make sure there were no pipes going along those areas and had to move two sprinkler heads to prep the area for post digging. Shannon and another guy showed up, dug the post holes and set the posts in cement in about two hours. I had 7 posts. Quick and easy. They took all the extra dirt and dumped it where I asked them to. Here is where I start to get a little annoyed. The posts were all scuffed. They did not seem like they had been taken care of or they were the bottom of the pile or something. After the project was finished, I took a sponge and wiped down the posts and cleaned the scuffs out as much as possible. Not real happy about that. I even compared them to my neighbors' fences, which were at least 5 years older and they were pristine compared to mine. About a week later (the posts have to set) the rail/slat crew of four showed up unannounced. My wife asked them why they didn't call and they said they called me 45 mins prior to arrival. I never received a call; otherwise I would have been there to greet them. Did I really need to be there? No, but I don't trust anyone just roaming around my yard so that is just me. My wife and mother-in-law both claim they were very unprofessional and rude about it. My mother-in-law is just about the only person in this world who is going to make it to heaven so if she says they were unprofessional and rude, they were. Anyway, I got home and inspected the work. Unlike the posts, the slats and rails were in pristine condition. There were no major gaps and the gate was hung square in the area and not lopsided. They may have been jerks, but they knew how to put on rails and slats. Also, they had to cut out rail holes in an existing post to connect my fence. They did it right with no weird-shaped holes. They did leave some dirt on the grass for some reason though. The biggest perk though is none of my animals can leave the yard now so mission accomplished, but the scuffed up posts did make this a less than 100% experience.

My husband and I paid $28,000 for a pergola patio cover (one that we manually open and close) 2…read moreyears ago. it was great for 2 years and then this year it started raining through the cover, I called the company and they sent a couple guys out to look at it and they said, " it is not supposed to be rainproof" My patio furniture and carpet completely soaked every time it rains. for 2 years it never leaked and this year it starts. I looked at their website, and it does state that it is rainproof. We paid $28,000 for a leaky pergola patio cover-if they would have mentioned this to begin with, we would not have chosen this company. $28,000 of which we still owe $8,000!!! I also have videos of this!

Wow, not sure what I can say other than Josh is an absolute dream to work with! He just installed…read moreour AMAZING exterior spiral stair and deck railing. To say we are thrilled would be an understatement. The finished product exceeded my expectations - but the entire process was seamless, stress free and perfect. In the craziest time the building industry may ever see... Josh is STILL punctual, professional, trustworthy, dependable, detailed, communicative, creative and an absolutely skilled craftsman. He is the real deal and my husband and I are SO grateful to have found him. I wish all of what we needed to finish our house fit within his umbrella - because I KNOW it would get done on time, with precision, the utmost care and would be beautiful. Thank you Josh!!

From the owner: We build Custom Railings, Custom Spiral Staircases, Custom Fencing and Gates as well as Custom…read moreFurniture and Interior Decor. We Specialize in Circular Handrails and Contemporary Designs

Another shoutout to HandrailCity.com They installed our deck's steel railing a couple of years ago,…read moreand we loved working with them so much, that we asked them to help us design and add a pergola to our deck. After a couple of broken electric awnings in the past, we decided we wanted to add some sail shades that we could manually extend and retract to make our deck more usable on sunny days. They saw our vision and hit another home run. I would hire these guys for just about everything. They do such amazing work.

Handrail city was one of the best experiences I've had with a contractor in recent memory. I…read morescheduled a time for a bid, they showed up at the exact time. Sebastian gave me two instant quotes for the two designs we had in mind. The exact quotes came the next day in my email as promised. The quotes were fair and the quality of their work was evident from the pics they showed me. I scheduled the work to be done, paid the deposit and the next day Sebastian was back to take some exact measurements. He estimated two weeks to finish the work and right on time they showed up to do the installation. They consulted with me on a few details and completed the installation quickly and beautifully. Excellent work at very reasonable prices. Couldn't have gone better.

It appears that the store has everything you need for making a fence or a gate. I personally came…read morein to purchase some 8 foot cedar posts and some dog ear fencing made of cedar as well..com the wood is in very good condition not to mention it was nice and straight making it easy to work with. They protect it with the plastic wrapping because the wood is outside in the yard. They have some nice people inside the office where they have plenty of samples and hardware. I only picked up enough to do a portion of the home, I will definitely be back to purchase the rest of the materials for what's left. Keep up the good work guys and gals!

From the owner: Fence & Deck Supply, based in Provo, UT, is your go-to provider for top-quality fencing, decking,…read morerailing, and ornamental fencing materials. Serving Utah County, Wasatch County, Beaver County, Juab County, and Piute County, we offer durable products and expert solutions for both residential and commercial projects. Whether you need to enhance the security of your property or elevate its aesthetic appeal, our wide range of fencing and decking options ensures a perfect fit for every need. Trust Fence & Deck Supply for superior craftsmanship and reliable service across Utah.