We needed a large deck replaced 9 years ago. The deck had held up for 40 years but the wood was getting old and the railing was not up to new codes. We had a great initial experience with Best Vinyl. The install was great, price was high but comparable to what others quoted. Fast forward 9 years. The railing is at an odd angle. We had them come out a few years ago to "fix" it but see the photos for how well that went. Now the support beams are slipping out of the brackets. The deck is actually caving in. We emailed to have Best Vinyl come out for an estimate on fixing it. No reply. I called and was told to send photos of the problem, which I did. No reply. I got a different contractor to come out and he said everything should have been nailed in, but wasn't. The beams were just set into the brackets. Totally unacceptable and not up to industry standard. This was a disaster waiting to happen! We barely use the deck, so this is not from misuse or excessive weight on the deck--it was installed improperly. DO NOT USE Best Vinyl unless you want your deck to be on the verge of collapse in under 10 years! read more

Best Vinyl - The underside of the deck. You can clearly see how it was not nailed or screwed together, which is why it is falling apart now. - Fences & Gates Near Me

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They say that pictures are worth a thousand words. I could tell you how once Aaron Capello (the salesman) took our bid, and our money, we never heard from him again. I could tell you how a quoted 6-week bid turned into an almost 6-month job. (The bid was for 4-6 weeks out. The fence was installed 6 months later) I could tell you how Brie, the "scheduler" was put in charge of our job and contacted my mom once; every other time we had to call her. I could tell you that the job boss rescheduled multiple times, and never showed up on the days he said that he would. I could tell you how we ordered and paid for, REINFORCED Vinyl, as the fence is bordering a horse pasture, yet what was installed is a cheap material and feels like if a strong wind comes along it will blow it over, and there is absolutely ZERO reinforcement. I could tell you how the custom gate, which we spent extra to have built, is not reinforced, has some flimsy piece of vinyl across the backside that is only decorative and NOT reinforcing, and that the gate itself only needs a little pressure and it's already coming apart. I could tell you how the End post that was installed for the existing chainlink fence is NOT an end post, but a center post, and still does not have a top on it. Or how said post is not attached to the vinyl fence. Or how the workers failed to stretch the existing chainlink fence so that it sags. I could tell you how neither the gate nor the fence is LEVEL. I could tell you how NO ONE has come back out to the property to look at the fence after we notified them of all the issues. (Now over a month later) Or, I could just post pictures and you can decide. I would NOT recommend this company to anyone. DESCRIPTION OF WORK 36' 4 Rail Reinforced Vinyl Fence w/18' Reinforced Vinyl Gate. Horse Pasture. read more

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They are claiming I'm not in their system, but it is because I used my husband's last name. "Wall" If they looked into this claim I would hope they would see a woman calling about her broken fence. Yes I am VERY sure it is this company. I have all the bills and records still. UPDATE (3/11/19) Please stop calling and texting me. We have scheduled a different company to make the repair. I felt 4 months was long enough waiting. I'm sorry that this review is what it took to get a response. read more

Best Vinyl - Our fence right after the accident..... Still looks like this. - Fences & Gates Near Me

They say that pictures are worth a thousand words. I could tell you how once Aaron Capello (the salesman) took our bid, and our money, we never heard from him again. I could tell you how a quoted 6-week bid turned into an almost 6-month job. (The bid was for 4-6 weeks out. The fence was installed 6 months later) I could tell you how Brie, the "scheduler" was put in charge of our job and contacted my mom once; every other time we had to call her. I could tell you that the job boss rescheduled multiple times, and never showed up on the days he said that he would. I could tell you how we ordered and paid for, REINFORCED Vinyl, as the fence is bordering a horse pasture, yet what was installed is a cheap material and feels like if a strong wind comes along it will blow it over, and there is absolutely ZERO reinforcement. I could tell you how the custom gate, which we spent extra to have built, is not reinforced, has some flimsy piece of vinyl across the backside that is only decorative and NOT reinforcing, and that the gate itself only needs a little pressure and it's already coming apart. I could tell you how the End post that was installed for the existing chainlink fence is NOT an end post, but a center post, and still does not have a top on it. Or how said post is not attached to the vinyl fence. Or how the workers failed to stretch the existing chainlink fence so that it sags. I could tell you how neither the gate nor the fence is LEVEL. I could tell you how NO ONE has come back out to the property to look at the fence after we notified them of all the issues. (Now over a month later) Or, I could just post pictures and you can decide. I would NOT recommend this company to anyone. read more

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We checked several places for our large patio awning. Products and prices varied greatly and we thought we wouldn't be able to afford the louvered cover we wanted until we ran into Best Vinyl at the garden show. Not only was it affordable, but they are so professional and happy to do just what I wanted, and I'm very picky. My beautiful new awning has withstood 80 mph winds and torrential rains this year and we couldn't be happier with it. It keeps my patio shady in the heat, and gives me sun when it's cooler out. The best of both worlds at a fraction of the first bid. read more

If you want your fence installation to take months, the fence to be installed incorrectly, the fence to blow apart with the first summer rainstorm and to have to call a customer service department that never answers the phone or delivers on service commitments you should definitely choose Best Vinyl. I chose BV because I wanted a company that would be around to service the fence if anything happened. It took me over a month of calling them to get them to install the fence after the posts were set. When they finally installed the fence it took 4 return visits to complete it and they left a large gap at ground level. Then the fence came apart almost immediately with the first Utah rainstorm. 3 weeks later, now 3 months since signing the agreement, I still don't have a completed fence project. Proceed with extreme caution. read more

I would NEVER recommend "Best Vinyl Utah" to anyone wanting a vinyl fence installed!! I chose Best Vinyl to install 235 feet of vinyl fencing with two walk through gates and one driveway gate. Normally this job would take about 10 days max for completion. My fence took almost 6 weeks. Properly installed panels should be approximately 6' wide. Mine were anywhere from 4' to over 7' wide and looked terrible. They had to send out another installer to correct the initial screwup. My 11' driveway gates were installed improperly and it took another installer 5 times to try to get them to be closer to proper and even after all these tries, they still are not up to standard, I finally had enough and accepted this install just to get it over with. There are a lot of choices for vinyl fence contractors, this is not one you should choose!! read more

My warrantied fence broke in the wind. 2 posts and 4 panels. They refused to warranty it because the posts broke. Estimate to fix it...5k read more

Slow to fix wind damage on my fence, due to a communication issue. Once I got in touch with Troy, he took care of us. I think this is due to their demand, they're good people that will make things right if you give them a chance. I've spend about 20K with two installs. Both transformed the yards and really added value. I would fully recommend. read more

PROS: Estimator came on time, put forth a good effort to provide an accurate quote. Actual installation was performed quickly. They handle all city & county permits. CONS: Workers came late. They didn't use a tarp or drop cloth under their table saw leaving white vinyl bits embedded in my lawn, some pieces entombed forever no doubt. But worst of all the fence isn't level. Seven of eight sections on a 50ft fence are level, but the last section is crooked. Its annoying to look at. Hurts the eye. Would consider them for future work if they correct the mistake, and use a tarp next time. FOLLOW UP. Mitch at Best Vinyl had some clown from Utah call me and ask about my poorly installed fence, and then gave me a bunch of attitude because I was unhappy with their shoddy sloppy workmanship, and that I dared to give them a poor review - so Best Vinyl just got downgraded to one star. I would not hire them to fix a sandwich let alone touch any part of my home. read more

Best Vinyl - 4ft bubble level reveals the slope - Fences & Gates Near Me

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Worst overall experience I've had in long time dealing with a simple fence installation. Had I known it was gonna be this horrible, I would have saved the grief and done the work myself. Don't waste your time with these clowns. HORRIBLE EXPERIENCE!!!! read more

I started with Best Vinyl about a Decade ago and have had both Commercial and Residential Fencing Installed. My Sales Guy Dave is an Absolute Rock Star and a Stud!! I would give Dave 10 Stars if Yelp would let me. I also need to mention that the Install Teams that I have worked with which I believe are Independent Contractors, have been Amazing! Top Notch work!! Unfortunately, Dave works for a Company that doesn't provide good backend support. Absolute Horrible and Atrocious Customer Support and people skills. I wish I could continue to work with Dave on my fencing needs, but I spoke with him directly and told him I could no longer work with Best Vinyl the Company. I would recommend that you look elsewhere for your fencing needs.... read more

Best Vinyl installed a fence in our backyard. It was ordered by our backyard neighbor, (so the order is under their name) but we paid for half. Best Vinyl came to install it when it was snowing. My yard is unfinished so they drove their 4-wheeler through my yard, which because of the snow was mud. This left DEEP tracks all through my side and back yard. They asked if they could leave all the dirt they had to dig up from placing the posts in our yard and we told them no. We already had too much dirt in our yard and will already have to be paying someone to get rid of it. They did not listen. They dug up all the dirt for the posts and just left it in piles in our yard and they also left all the chunks of sod that they dug up in my yard too. When they were all done, the fence had a lot of mud all over it and they didn't bother to clean it off our brand new fence. I have been calling Best Vinyl for 3 months, over and over, to get them to come clean up the mess they left. They keep promising they will come and take care of it, but still have not. Most recently I talked to Curtis. First he told me he came and looked briefly at my yard and didn't see any issues. I told him after all this time, weeds have started growing around the chunks of sod so he probably didn't notice them there along the fence line. He said he would meet me at my house last week, but he never showed or called me to reschedule. I called the office again last week and they said they'd have him call me, but I still have not heard from him. At this point I'm so sick of calling that I'm just going to have to leave a bad review so that I can move on and clean up their mess myself. I know that all home services companies are really busy right now, but I would hope that 3 months would be enough time for them to fix a problem that their installers caused. read more

Buyer beware!! I hired BV to install a fence and gates. As the install took place the crew intentionally cut material. Using only a small portion of concrete for each post. Ran out of sand and rock started shoveling the rock from my park strip to the mix. Huge gaps in the bottom of the fence some as much as 10 inches. Wrong size gates installed. I've been trying to get them to remedy this. They offered to remove warranty on the fence and keep all bad workmanship in place and the would take off 1000.00 or if I wanted the warranty, I could pay the entire amount. Horrible customer service. Bad workmanship. Save yourself the trouble and don't think the name gets you anything better than a fence installed y literally anybody. read more

Best Vinyl is The Best! I live in a high wind area and these guys have stood by their product for the last 15 years. The service is great, from my sales rep Dave Chappell to Chad in scheduling to Tyler who installed the fence. Everyone was friendly and professional. I would recommend Best Vinyl to anyone! read more

I wish there was a zero star option. I hired Best Vinyl in April 2017 to do a deck extension. Simple enough job. Nothing has been done and I paid them about $4,000 to start the work. Here's the email I received from one of the owners today: Hi Kasey, We apologize for the frustration this job has caused you. We are not going to be able to meet your August 4th start deadline as the county will not issue a permit until at least August 15th. At this point, we feel the best option is to refund your deposit money. We will process and mail your refund check on Monday, July 31st. Thank you, Jason Nielsen Best Vinyl Just giving all of you a heads up that this company does not do what they say they will do and even lies about it. They told me they would handle all the engineering and permits with the county. They did not do this. Now the summer is almost over and I have no deck. BUYER BEWARE!!! read more

this company is the worst! they are expensive and in my situation held onto my money for 8 months then came out and said they are not interested in doing my repairs...only the large gates I was putting in...after setting a contact for repairs from a pool install!!! I would not have contracted with them if that had said upfront they only want to do new stuff not help with the entire job what a joke!! and waist of valuable time hopefully I don't have to wait 8 months to get me money back or I guess we go to court! stay away!!! there are better and much cheaper companies out there... I normally wont leave these reviews but these people take the cake....stay away!!! read more

We had a deck (safety) railing installed in Fall 2019 (before the pandemic). We were encouraged by the positive reviews and statements like "Best Vinyl decks are strong enough to last a lifetime and are virtually maintenance-free." (from their website). Unfortunately, Best Vinyl (BV) has a pessimistic view on lifespan! Now that we can start using the deck (as restrictions have opened up), the railing meant for safety is starting to shift/sway -- certainly something that does not build confidence with respect to safety. BV claims that they only warranty their work for a year. It appears that their warranty department is not as optimistic as their marketing department. read more

I called Best Vinyl to receive a quote and was given one their salesman's numbers. The salesman was Greg Davis. We played a little phone tag, but he was very professional and prompt with calling me back. He came in on 1 July, a Wednesday and quoted me the job. The job was pretty simple. I had around 32 feet of fencing with one single swing 5ft gate. For 32ft of 5-1/2 rails and 11in slats, I was quoted $734.40, $750.00 for labor, and $315.00 for the gate. Total of $1799.40. Do I feel I received the best deal? I doubt it, but I did not look anywhere else so I can't confirm that. Greg talked to me about how the project would go. If I had to guess, he started out as a fence worker because he knew all the terminology and quoted me EXACTLY what they were going to do and they did EXACTLY that. Greg asked me to pay half up front and let me know about when they were projected to start, which was 16 August, about a month and a half out. 5 out of 5 for Greg and how he handled the quote and sales portion. The warranty is basically wind and abnormal deterioration of the product due to normal weathering. Obviously if you kick a hole in it or your kid hops on the gate and breaks it, you are on your own. They worked on my yard in two phases. Posts and then rails/slats. The post guys gave me a call to set-up a time to work on the posts around the 13th of August, which was 3 days earlier than they projected. They ended up coming in on the 16th due to high work-load. I believe his name was Shannon or could have been Shane. *Disclaimer, I see some of the reviews that claim Best Vinyl did not pay attention to the sprinklers. The Best Vinyl paperwork clearly states the following: "Customer Responsibility: Additional cost incurred due to utility or sprinkler damage, if any. Location and identification of property lines, and the location of the product to be installed." Greg told me specifically to move the sprinklers. I used to be a landscaper so when I spoke with Greg and then Shannon, they let me know exactly where the posts were going to be. I dug up the areas to make sure there were no pipes going along those areas and had to move two sprinkler heads to prep the area for post digging. Shannon and another guy showed up, dug the post holes and set the posts in cement in about two hours. I had 7 posts. Quick and easy. They took all the extra dirt and dumped it where I asked them to. Here is where I start to get a little annoyed. The posts were all scuffed. They did not seem like they had been taken care of or they were the bottom of the pile or something. After the project was finished, I took a sponge and wiped down the posts and cleaned the scuffs out as much as possible. Not real happy about that. I even compared them to my neighbors' fences, which were at least 5 years older and they were pristine compared to mine. About a week later (the posts have to set) the rail/slat crew of four showed up unannounced. My wife asked them why they didn't call and they said they called me 45 mins prior to arrival. I never received a call; otherwise I would have been there to greet them. Did I really need to be there? No, but I don't trust anyone just roaming around my yard so that is just me. My wife and mother-in-law both claim they were very unprofessional and rude about it. My mother-in-law is just about the only person in this world who is going to make it to heaven so if she says they were unprofessional and rude, they were. Anyway, I got home and inspected the work. Unlike the posts, the slats and rails were in pristine condition. There were no major gaps and the gate was hung square in the area and not lopsided. They may have been jerks, but they knew how to put on rails and slats. Also, they had to cut out rail holes in an existing post to connect my fence. They did it right with no weird-shaped holes. They did leave some dirt on the grass for some reason though. The biggest perk though is none of my animals can leave the yard now so mission accomplished, but the scuffed up posts did make this a less than 100% experience. read more

I didnt even get my fence done by these guys, my neighbor did. I also have never written a review before but these guys are so bad I have made an exception. They say 7-10 days which is already way longer than it should take. It is currently day 13 and still they haven't finished and they aren't open on weekends which means at least another few days before they finish. My dogs have been tied up for the last 2 weeks because of this crap. They got loose the other day almost resulting in one of them getting hit by a car. Bottom line: slowest moving people I have ever seen. DO NOT HIRE THEM! read more

Worst company I've EVER worked with in my life!!! My fence keeps breaking in the same spot every time there's a little wind. And every time it breaks I call them and it takes them 5 months to come out to fix it. They obviously aren't fixing it properly. Everyone I call is so rude and never wants to help I have to call and text and email and pretty much threaten everyone to get someone to come. It's a full time job. Never use them!!!!! My fence is still broken and no one will come help me. read more

These guys are the worst. They will always delay, never give notice when they are coming and fully destroy things and never admit to it. I cant imagine any fence company to do worse than this. read more

We had them install a front yard vinyl fence about 10 years ago. This Halloween some pranksters threw a pumpkin into our mailboxes destroying the stand and a post. I called Best Vinyl to see if they could repair it. He said they could but there would be a minimum charge of 650$ to send someone out and any material would be an additional charge. I told him that sounded totally unreasonable but he basically just sad too bad that's the way it is. They obviously are only concerned about big money making jobs and have no time for smaller repairs or feel any responsibility to their former customers!! I wouldn't go near this place again. read more

We got several bids on our fence and Best Vinyl is the only company that uses bottom or low grade, medium and high grade verbiage. We were also told they manufacture their own vinyl and that the SPF and wind protection are the reasons for the different grades ALL FALSE information. DO your homework These guys are salesmen get 3 bids then decide. read more

Decent product with not much care for customers. We went with these guys partly because they said they were two weeks out. It was over a month and a half before they even started. I had all of my yard plans on hold while I waited for them. We were held hostage because we put down a deposit and couldn't back out. I understand that it gets busy, but there was NO customer service. We were only contacted twice to tell us they were delayed (These were both after the expected date), with no explanation or apology. Only after complaining did we get a $10 gift card apology in the mail, which I imagine was sent out bulk to try and appease all the frustrated customers. If I got the fair price of the delayed service in the form of a discount and a more personal apology, I might rate higher, but my experience was very impersonal and showed me they don't care. read more

Greg came to give us a quote and was professional, easy to work with, and helpful. Tyler and his team were great and worked hard to get our fence up, keep us up to date and involved in making sure they were doing everything how we wanted. Thank you! read more

The product is fine, finally. Just be prepared to babysit. I had the hardest time getting a hold of my sale rep. Once payment was made. The installers kept wanting to move the fence layout every time there was an obstacle in the ground. Rather than digging a bigger hole and removing the problem (this was a debate on 3 of my fence posts) if they couldn't drill it with their 4" auger they didn't want to put a post there. read more

Best Vinyl came out today to install posts for my new fence. Everything looks great and they were very awesome to work with. The guys were extremely friendly and courteous. They were happy to walk through the project with me and answer any questions. The foreman kept in contact with me throughout the installation because I had to leave to go to work. He was very responsive to my texts. They did a great job cleaning up after themselves and the work looks perfect. Can't wait to see the finished product when then come back to install the rest. read more

I told them that I will be pouring concrete on side of my house till the fence posts that they are going to put it. I also mentioned that the fence slats should be nicely sit on the concrete when the project is done. To my surprise, these guys installed the posts so low that, my concrete guys said they have about 20-25 degree slope on my concrete. I had to call these guys to fix the problem (raise the posts), they said I need to pay $250 more to raise the posts..... Best Vinyl is in the business for a while and those experts should know how deep they need to install the posts in order to accommodate the concrete. They have a reference driveway concrete if anyonethere could think...I received a total unprofessional response from the sales guy Mark, who said " I didnt communicate well enough". Well, I end up paying the extra $250 for the job, and I hoped everything will go smooth from then..But not really. The slat installers came in, and installed two of those slats too high, and I now have an inch and half to two inch gap between the slats and concrete. I have been told by these gentlemen + Mark (sales person) that there will be a slope on the slats, and I said thats OK. However, there is no slope there, but instead a sudden dip. A total stupid work!! I heard Best Vinyl is a BIG company and they do a great job..Well, they might be very BIG to ignore this review, but they are very unprofessional and I am NOT at all satisfied with their work. Save your money, dont go with these guys. read more

Had a great experience with Best Vinyl! Cameron gave a great quote and Chad did a wonderful job with installation all within the time estimated, in fact earlier. They called ahead to alert me when they would be coming; was especially helpful. My only squabble would be that Cameron wasn't quite clear that the pergola would have 3 posts along the front. I expected 2. But hey, now it's stronger! Also, lots of white vinyl shavings on the ground but not immediately on the patio, which is fine since we don't have any sod yet. Might be a suggestion to put down a drop cloth in the future to pick up shavings to discard elsewhere away from customer property. On the whole, very satisfied with the work performed and a very professional and sturdy structure! I love it! read more

Best Vinyl - 16 x 16 ft. pergola at 75% shade. - Fences & Gates Near Me

Oh the problems I had with this company..took twice as long because the screwed up the permit and neglected to tell me. Then, they wanted to put the fence through the middle of the yard. After I threatened to cancel, they changed their mind. it's been 3 years since the fence was installed. Now the gate doesn't stay shut or lock. What good is a fence when the door doesn't stay shut? read more

We needed a double gate replaced and repair on the structure of our home in Murray. The estimate was done on time as was the work. Calls were answered quickly. When a power connection for the sprinkler system was cut inadvertently, one call to Best Vinyl solved the problem, and they had a repair company some out to fix it with 24 hours. They are more expensive than some others we we spoke with, but their work is solid and they stand behind it if there is a problem. It was a good decision to go with Best Vinyl. read more

I had a great experience with Best Vinyl 10 years ago when they installed my deck. But this summer, I had some problems with my deck and called to get an estimate on repair. I called in late June and was told I would get a call back in 3 weeks to schedule an appointment. Never got a call back, so I called again in August. I was transferred to customer service who after 45 minutes on hold I was disconnected. I called again and was told the 1 customer service agent was at lunch and I would get a call right back. Still no phone call. Don't count on them to follow up. It won't happen. read more

They are the worse company I have worked with, they did not followed through with the agreed price and charge me like 3 month later. They are not very professional and are not very well organized! They are not worth doing business with.. stay away! read more

We had a bit of an emergency to get a fence up. We wanted something that would add to our property value. We called Best Vinyl and immediately got a very helpful reply and scheduled an estimate visit the next day. We received a very helpful assessment of our needs from Cameron. He immediately understood our problem and committed to getting the fence in ASAP. They followed through as promised and actually came in several hundred dollars under the initial estimate. The work was top notch. We have nothing but positive dealings with all the employees we met. We are completely satisfied and would recommend Best Vinyl without reservation. Mike and Debra Larsen Spanish Fork, UT read more

Do not use Best Vinyl. Worst experience ever. I'm still trying to get things repaired and some of the cost taken off. They will not negotiate and it's their fault that I have a broken/cracked and crumbling new cement wall that cost me about $10,000. It's in very bad shape just after a month of installation. They also didn't do a good job on the clean-up, which cost me another $1300+ and my family ended up doing it. Would not recommend at all. read more

Needed some replacement hardware for a gate that is 10+ years old. This is not something that Lowes or Home Depot carries. Went to the Best Vinyl shop in Lehi and they had the exact part I was looking for and price was good. Also, needed to do some repair on a small section of vinyl picket fence. Using my measurements they cut a couple replacement rails with some extra length to work with. They were very helpful and easy to work with. The gate and picket fence are now fully functional again. Thanks. read more

So in July I put down my down payment to have my fence built in the first two weeks of September. I figured this would be an easy timeline to hit considering it was two months away and a two week window. Those two weeks came and went with no contact by best vinyl and I had to give them a call asking about why my fence hadn't been installed. They told me they were about 3 weeks behind. I told them that I needed the fence installed when they had said they would install it and they were able to move up my install date. Well when the team came out to finally install my fence they hit a power line, the power company dug up a huge section of my yard, and then when they finished the fence they left a lot of trash all over my yard and did not move the dirt to where they said they would. The fence looks ok, but it wasn't everything I expected based on the pictures given to me during my quote. When it is all said and done my fence was finally installed 4 weeks after the date scheduled and I had to clean up after the workers. I would highly recommend going with another company to do your fence work. This was about as bad as I could of imagined. read more

We bought a home in Salt Lake City. I was referred to two fence companies. One being "Union Fence" the other "Best Vinyl". Union Fence was a Nightmare! They told me I had to call, to find out if our home was located in the historical district of Salt Lake City (the Avenues). Okay. I call the city. Nope, not in a historical district. I call back and speak to Gary at Union Fence. He says "Well, now you have to go into the permitting office, bring a sketch of your home showing where you want the fence, get a permit and call me back" WHAT?? Are you joking? "No", he says. Shortly after that horrible experience, Mark from Best Vinyl calls me back. Can I meet him in 20 minutes at the house. Sure, I tell him. I meet him over at the property. He shows me different styles of vinyl fences. Ten minutes later, after a deposit has been made, I am on my merry way. A very professional, courteous meeting to discuss the purchase of a fence to be installed. Why can't all fence companies be this easy to deal with. Fence buyers beware. Call Mark at Best Vinyl and don't even bother calling Union Fence. THEY were very unprofessional and horribly rude to deal with!! BUT!! Best Vinyl was great... A happy consumer. read more

I won't be going with Best Viny but I would be open to trying them again. Our estimator was knowledgeable and informed us of different permits that would need to be obtained from the city before we could move forward. He was friendly but I did feel like he was in a hurry at times to move on to the next house. There was a breakdown in communication, which was very frustrating, but once they knew about the breakdown they made efforts to make it better. They ended up being the highest of the 3 bids we received but they became very responsive to my concerns once they knew about them. read more