1. Smartway Roofing

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Pleasant Grove, UT

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Smartway Roofing

3.7 (3 reviews)
Closed • 8:00 am - 5:00 pm

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1 year ago

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6 years ago

Horrible customer service. I have had 2 appointments set for them to come out and no shows, no calls, no texts.

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5 years ago

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CK Builders - Luxury Kitchen Remodel Park City Utah

CK Builders

(4 reviews)

We have used CK Builders to put a new roof on our house. At first we really liked them when the…read moresales rep came, and sweet talked us into choosing their company over other companies. But after we signed up and put money down, they started flaking out. The roof took longer then they have initially said ( they always had to finish other jobs prior to ours) , the customer service was horrible, when i called to ask about when they will come back i was yelled at. We also had silicone all over our front patio stairs, screws all over our driveway and i got a flat tire from it, they swept their aluminum trash and screws into our flower beds, silicone all over our skylight, which they cracked, the roof vent is installed wrong, and many more mistakes. We also waited for their foreman to come and inspect the work once it was done, he never came. 2 yrs later we finally had them schedule with us to come TODAY (nov 14 2016) and replace the skylight ( we are paying for everything), and after waiting since this morning, my husband called them to see when they are coming, and they are NOT. There is again some other job they have to do, and not enough people and other excuses. This is what $20,000+ gets you at this company. I would not recommend them!!!!

in 2010 we had a new roof installed by this company. We loved it and the service we received at…read morethat time. A few years ago we had them come back to place vents in the roof because we did not want to use an attic fan anymore. The installer should have cut an approximately 24 inch vent, but he only cut about and 8 inch vent. He was picking up his tools and my husband went in the attic to look at his finished work. He noticed one vent was about 8 inches when it should have been closer to 24 inches. My husband made the installer resize the vent hole to its correct dimension. In 2020 we had CK Builders remove our existing gutters and install new gutters and leafless guards. BIG MISTAKE. They installed the down spout gutter sleeve backwards so water would run out of the joint instead of down through the spout. This fall my husband went up on the roof to plug a hornet's nest and noticed there were 2 big holes in the fascia. He also noticed one of the gutter screen joints did not match up. The joint slopped backwards and left a 3/4 inch gap for leaves and debris to blow into. The reason we had the gutter guards installed in the first place was to keep leaves and debris out of the gutters. When we contacted them about the holes in the fascia they said they were from the previous gutter system spikes. However nobody mentioned this to us at the time of the install. Also they could have patched it with the materials they had on hand at the time of the install or at least talked to us about this issue. Upon contacting them they said "the gap is minimal and should not cause any problem and the holes were from the old gutter system." Yes they were responsive but we have to live with the big holes in the fascia and the 3/4 inch gap in the leafless gutter cover for leaves and debris to blow into. They have responded to us they believe their work is correct and there is no need to send anyone out to our house. Needless to say we are very disappointed in their craftmanship and their customer service. I would not recommend this company.

Smartway Roofing - homecleaning - Updated November 2026

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