I called Best Vinyl to receive a quote and was given one their salesman's numbers. The salesman was…read moreGreg Davis. We played a little phone tag, but he was very professional and prompt with calling me back. He came in on 1 July, a Wednesday and quoted me the job. The job was pretty simple. I had around 32 feet of fencing with one single swing 5ft gate. For 32ft of 5-1/2 rails and 11in slats, I was quoted $734.40, $750.00 for labor, and $315.00 for the gate. Total of $1799.40. Do I feel I received the best deal? I doubt it, but I did not look anywhere else so I can't confirm that.
Greg talked to me about how the project would go. If I had to guess, he started out as a fence worker because he knew all the terminology and quoted me EXACTLY what they were going to do and they did EXACTLY that. Greg asked me to pay half up front and let me know about when they were projected to start, which was 16 August, about a month and a half out. 5 out of 5 for Greg and how he handled the quote and sales portion.
The warranty is basically wind and abnormal deterioration of the product due to normal weathering. Obviously if you kick a hole in it or your kid hops on the gate and breaks it, you are on your own.
They worked on my yard in two phases. Posts and then rails/slats. The post guys gave me a call to set-up a time to work on the posts around the 13th of August, which was 3 days earlier than they projected. They ended up coming in on the 16th due to high work-load. I believe his name was Shannon or could have been Shane.
*Disclaimer, I see some of the reviews that claim Best Vinyl did not pay attention to the sprinklers. The Best Vinyl paperwork clearly states the following: "Customer Responsibility: Additional cost incurred due to utility or sprinkler damage, if any. Location and identification of property lines, and the location of the product to be installed." Greg told me specifically to move the sprinklers.
I used to be a landscaper so when I spoke with Greg and then Shannon, they let me know exactly where the posts were going to be. I dug up the areas to make sure there were no pipes going along those areas and had to move two sprinkler heads to prep the area for post digging. Shannon and another guy showed up, dug the post holes and set the posts in cement in about two hours. I had 7 posts. Quick and easy. They took all the extra dirt and dumped it where I asked them to.
Here is where I start to get a little annoyed. The posts were all scuffed. They did not seem like they had been taken care of or they were the bottom of the pile or something. After the project was finished, I took a sponge and wiped down the posts and cleaned the scuffs out as much as possible. Not real happy about that. I even compared them to my neighbors' fences, which were at least 5 years older and they were pristine compared to mine.
About a week later (the posts have to set) the rail/slat crew of four showed up unannounced. My wife asked them why they didn't call and they said they called me 45 mins prior to arrival. I never received a call; otherwise I would have been there to greet them. Did I really need to be there? No, but I don't trust anyone just roaming around my yard so that is just me. My wife and mother-in-law both claim they were very unprofessional and rude about it. My mother-in-law is just about the only person in this world who is going to make it to heaven so if she says they were unprofessional and rude, they were.
Anyway, I got home and inspected the work. Unlike the posts, the slats and rails were in pristine condition. There were no major gaps and the gate was hung square in the area and not lopsided. They may have been jerks, but they knew how to put on rails and slats. Also, they had to cut out rail holes in an existing post to connect my fence. They did it right with no weird-shaped holes. They did leave some dirt on the grass for some reason though.
The biggest perk though is none of my animals can leave the yard now so mission accomplished, but the scuffed up posts did make this a less than 100% experience.