Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

We recently went to Trail Appliances in Surrey to look at what they had. We were just going in to…read moreget some ideas that would fit in with the new kitchen we are planning. Kash Rauf who is one of the product specialists inquired if we needed any help. We asked him a few questions about the stove we were looking at and then he joined us for a further discussion about the refrigerators they had on display. He then gave us information about the microwaves we were interested in. Not only did we all stay beyond the closing time, based on his attentiveness and unhurried manner, we went home with a brand new stove, fridge and microwave. Thanks Kash for all your help. We are sorry for keeping you late.

TRAIL APPLIANCES Our washing machine recently grew old and…read moreretired so I stopped by the Surrey Trail Appliances showroom. My first impression was surprise at the numbers and variety of products on display. I was met by a salesman who showed me a suitable washing machine. He was easy going with no high pressure tactics but possessing excellent product knowledge. After comparison with other companies we bought a washing machine and also a dish washer. the entire process was completed in a timely manner and was totally stress free from sales to delivery and installation. A reliable and trustworthy company ran by professional personnel throughout. Thank you Trail Appliances. Llew. B. PS. Ask for Sid. He made our experience easy and enjoyable. He is a professional with a strong ethical awareness. He stayed in touch until both appliances were installed.

Excellent service from Tip Top Appliance Repair! Rami quickly diagnosed and replaced the baking…read moreelement on our Kenmore oven. He was professional, knowledgeable, and explained everything clearly throughout the repair. The oven is now heating perfectly again and working like new. Honest pricing, reliable workmanship, and great customer service. Highly recommend Tip Top Appliance Repair for appliance repairs.

I called Universal Appliance Repair for a quote on a new Hood Vent Fan Install. They got back to me…read morevery promptly and they had one of the best prices. When Josh & Roby came yo do the Installer they both were very knowledgeable and professional. They told me everything they were going to do and guided me step by step. I have never experienced fast, courteous and excellent customer Service. I most certainly will be calling them for all my Appliance needs. I give them a 10 out of 10 Tre bien!! If you want professionalism, courteous & knowledgeable I would most certainly recommend Universal Appliance Repair !!

Always happy to shop at homedepot. They have lots of parking. Huge selection and staff are very…read morehelpful. Your always their priority when they are helping you. Very knowledgeable, bathrooms are clean

This is a home improvement retailer in the area. I stop by occasionally for the random purchase…read more There are staff around to ask questions.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

Troy at Al's Vacuum Superstore was super friendly, helpful, and generous! The turnaround was less…read morethan 24 hours, though the problem with my machine was very simple. I heartily recommend him and wouldn't hesitate to return to him if I need service again! Way to show us that customer service isn't just a thing of the past, Troy!

This 5-star review was way overdue. Troy at Al's Vacuum Superstore installed our vacuum Cyclovac…read moreGS215 vacuum in February 2017 (ie over 5+ years). It came with 10 years warranty on BOTH parts and labor. Excellent workmanship and product, until a sloppy unauthorized piping alteration by BMS Plumbing&Mechanical got us to reaffirm our 5 star ratings of Al's vacuum family business. We spoke to Stephanie on 23 Mar 2022. She provided the information and support (including emotional ones) to get our vacuum system looks and function as the excellent product installed by excellent businesses supposed to function. Best wishes to you and your entire family, Stephanie. Thank you so much again, Pauline *Photos showing the sloppy alteration (with ladder) by BMS and the fix after we made a big issue out of it.

Rohit was very professional, assessed the problem, explained issues at hand, provided an honest…read moreopinion; didn't waist time or tried to do work that was unnecessary. Very thoughtful.

Rohit was pleasant, responsive, and completed the repair. Rohit was familiar with the issue…read moreaffecting my type of refrigerator and was ready to address it right away, which was helpful. I approved defrosting the fridge and replacing the part. However, he didn't inform me that water would continue to drain afterward and left immediately after payment. I then found water pooling on my laminate floor and had to call him back right away. He didn't seem aware of the risk this poses to laminate flooring. The service call and repair were $275, plus the cost of the main control board. Rohit did the job in 35 to 40 minutes, and I found him invested in his work. I'm giving 3 stars due to the lack of communication and concern about potential floor damage.

Ordered online from Arizona; the business contacted me by phone to inform me that possibly they…read morewould not have the exact floral components (referencing color) that was on the website. -when unable to reach me by phone, followed up with an email. That provided me the opportunity to communicate preferences and ask for a photo of the arrangement that would be going to the funeral home. A photo from on-site at the funeral home showed that the arrangement ordered was not only as beautiful and thoughtful, but that it had arrived as requested (timing to be at the viewing). Excellent customer service; accurate description and quality of product is much appreciated as this was to represent family from 3 continents. We are able to share with family our pleasure with the service of the business. Thanks!

I put an order a Telefora True Romance (a dozen of roses for my wife on her birthday. The flowers…read morewere delivered witted, drooping petals and really looked like past their prime. I message them back and asked for a refund because it was UNACCEPTABLE. I was answered by the lady florist and said they dont do a "REFUND", then I was transfered to a man, another florist and again, said they cannot do "REFUND" but said, they can deliver another set of new and fresh flowers. I keep on telling what is the point of delivering another one, the occassion was already been spoiled and done. then hang-up on me! You decide customers out there! There a lot of better flower shop out there!!! 7/21/25