I recently purchased a remote starter from Jazz Audio and I wanted to give it about 4 weeks before I gave a review just to make sure I was happy, anddddd I am very pleased! Michael was the person who helped me. He was able to get me in and out in the same day in only 2 hours. The best part was, it was $300 cheaper than my dealer was trying to charge me. What a score for me :) Michael was very nice and helpful. Thank you Jazz Audio!!! I would definitely recommend. read more

This place is a ripoff. They tried selling me a cheap quality LED bulb for $20 when it should really be just a few dollars and then on top of that wanted to charge an additional $45 just to install it...which would've taken 2 minutes (It was a center brake light replacement). There are better places out there. read more

Be fore warned if you choose to go here. Mike the "manager" is great over the phone. I called an hour before I went in and the price changed within the hour. I have dual headrest DVD players "installed". This disgusting place took advantage of me because I was there with my 2 small children. He quoted me one price. WHen I got there with my own equipment the price jumped $100. He said it was because they were the "big" ones and claimed I never told him. Interesting because he actually got me a price several days before on the identical equipment. The installation was appalling. When the car was done I was loading my children into their car seats and asked if they could show me how to work it. What a joke!!! The installer (a man with no teeth that looked like he was picked up on the corner) had no idea other than to turn it on. The units were supposed to play individual movies or the same. They did not hook up the wire to allow my children to see the same movie. When I asked for mike he actually had the audacity to tell me "you didn't tell me you wanted them to work that way" Are you kidding!!!!!!! Of course I did. Either way why should I have to tell him that! He is the so called professional. He told me to come back another time after being there 3 hours already. When I got home I inspected the car further only to find huge clump of wires on the floor toward the back of the drivers seat. They was also a wire on the floor going from the drivers seat to the passenger seat. When I called about the wires within an hour of returning home I Mike said"well if you wanted the wires hidden, I would have had to cut the carpet. Did you want me to do that?" My answer was yes I wanted them installed! Interesting that the carpets never needed to be cut. He just did a bad job. (I have pictures to prove this terrible work) The amazing thing is when my husband got home from work. my son (6 years old) proceeded to tell him that the man at the dvd store yelled at mommy. Nice right. Note that i am not a pushover and had my boys not been there he would have heard a lot more. This place is a disgusting business that preys on women being nieve or so they think. I kept telling Mike that I am not who he thinks I am. I am a highly educated woman who will not be taken advantage of. I have pictures to prove this horrible installation and would be happy to send them to anyone that wants to see them. This place should not be allowed to be in business. I believe that if my husband had taken the car in it would have been done correctly. In addition, If I had bought the dvd player from him he would have done it right. I took the car to another place and they fixed the issues in under 30 min. Can you believe it was just one wire that should have been connected? They could have hooked them up and hid the wires. I believe that "Mike" told the installer with 30 years experience (yeah right) to do a fast job. It could have and should have been done right without any issues. I would never go back and will shout from the rooftops to anyone that will listen that this place sucks!!! If you choose to go there do so at your own risk. Lesson learned for me. 12/31/11 I have uploaded my photos. read more

I just want to say jazz audio rocks, I needed a remote starter and they hooked me up right on the spot. at first i had a little trouble with it. but the service I got from Mike to take care of the problem was awsome. and that's why I only go to you guys. Rob also put my GPS in did it right at the dealer, and if the dealer uses them to service all of there cars. they have to be good. thanks Mike I'll be seeing you soon. steveo read more

Well I won't lie, I was given the remote start "through groupons" for Christmas, and have never done business with "Jazz Audio" before. I read some great reviews, and some not so great ones. So I was sorta expecting the sky to fall on me when I was booking. Today I had my remote start installed, it was a clean place surrounded by social people. I asked questions and they answered them, even had a conversation with a few other customers waiting with me. My car was done in 2.5 hours give or take a nobody cares. When the car was done, I paid for my needed "electronic thingy" and I went out back and was explained how to use the remote start. All in all I say it was a successful mission. I feel good about the work done and the time spent at Jazz audio, and paying for an extra device that I'm assuming allows me to use my existing key fob for my car instead of needing to carry around two? Isn't a deal killer to me. I would recommend Jazz Audio to anyone looking to have a remote starter installed and I'm sure they can install radios and amps or light bars just as well. What I did like and this might sound horrible to say, but the guys in the back where not 18 year old kids looking to cut corners. These guys I would say are 30 and up. Way past the we gonna steal your coins from your cup holder point in life. Which I feel comfortable with. I would honestly say, read the reviews if your bored. Check and see the pros and cons but really be practical on expectations. This company installs prob 10 remote starts a day and all other car audio needs they have going on back there. I'd rather my car take 48 hours to be done correctly then 2.5 hours and there's an issue. Patience is a virtue, respect the trade and skill of the workers. Go to Jazz Audio and have your work done if your nearby. Stop in and ask questions. They are great people. highly recommend it. read more

I went to Jazz Audio in Selden NY first time having knowledge of LEDs and HIDs and asked them to install LEDs in headlights for my 2017 Accord. I was told that it will cost me a whopping $250 and an hour appointment to install them coz they need to remove the headlights and then install the LEDs which made me very suspicious. I saw videos on youtube and ordered my own LEDs for $50 from amazon and i was able to install them myself in 5 mins without having to remove anything but the old halogen bulbs. I must say i was very disappointed by the way i was mislead and i will never go there again for any sort of work . If this is how they treat ppl who have no knowledge about any work then i feel sorry for their customers. Good luck to all of you!!!! read more

Great store. Great service. These guys know their stuff. Diagnosed my stereo and speaker problem in my car, fixed it right away for me and I haven't had an issue since!! Will recommend and use them for all stereo system service read more

How this place has only 2 and a half stars is beyond me! This is one of the most helpful and friendly staffs I've ever received service from. Mike is one of the nicest guys I've ever encountered and bent over backwards to help me with my subwoofers. Absolutely recommend this place to anybody who needs a car stereo installation and any other vehicle needs! read more

Gene is a very bad business man! Places an order for the same item he has been ordering for 5 years with no price increase or anything and then decides the price is too high so he is not going to pay the stinking $75 he owes. He brags of being in business for over 20 years, well, as an educated business man, he should know that if you purchase something you have to pay for it. I made the mistake of thinking he was a good business man and placing the order before receiving payment. So that is on me. But to deliberately not pay someone because you don't feel like it. That is bad business and that is on Gene read more

I got an amazing deal here and they did great work. They quoted me out a system with install and I did some research, they were $200 less than anywhere else. The install was flawless. For my first system I couldn't have been happier. My ear drums hurt now :) read more

Very nice job of upgrading the sound in my Silverado. Installation was prompt and professional, and the price was less than I was quoted elsewhere. read more

This place went above and beyond to help me out...came in w/out an appointment and needed my whole car rewired and new speakers..they definitely hooked me up and the price alone was fantastic! Will def be back! read more

I've had about 6 alarms 4 stereo systems and window tinting done there with out any many problems and the little problems I did have were addressed ASAP. These people work with everyone. I've spent many hours sitting in the waiting room and have heard some stupid crap from customers and reasonable answers from the staff. Everyone wants something for nothing and usually are not willing to pay for it. read more

Don't ever go here!! Eugene Cella is the most unproffessional, rude, arrogant and outright nasty businessman I've ever dealt with. A stereo that should've cost me $500 ended up costing me $2000+ in repairs and 2 weeks without my vehicle. Owner didnt want to take accountability even when certified dealer mechanic said unequivocally Jazz Audio has caused damage to my vehicle. Overpriced, sloppy work, even worse customer service. read more

I purchased an alarm with car starter from a very pushy guy that promised me the world. Then once you pay him, he doesn't want to deal with any of ur concerns of your purchase. He promised to fix the problem if I went back. He was nasty and was not professional. Installation guys were nice. Supposedly the problem was fixed. He rushed me out of the store. When I got home to test the system, the problem was still there. I should of listened to the other guy who had a review about this pushy guy. I recommend going somewhere else. This headache is still not worth it read more

All the guys are awesome especially peter,Scotty and Mike they helped me in numerous ways and that speaks volumes. I had my sound system car lights and rims installed and if you're not satisfied " which I'm always " they'll make it right if it's the last thing they do . If you go here just tell them junior sent you read more

Ohmigod I got so ripped off here. Went in for a car stereo with Bluetooth. This guy Peter, who no longer works there, told me that if I paid 200.00 cash he would install a pioneer radio with Bluetooth. He told me that I couldn't get a receipt bc he couldn't run it through the register since I didn't pay tax but that he had worked there for 8 years and wasn't going anywhere. He said if anything went wrong just come back. I got home and discovered that the remote was not in the box. I went back and he gave me a universal pioneer remote. 6 weeks later the CD player stopped working. I went back and Peter was no longer there. The guy there told me I needed a receipt. He then said that he could send the radio out for repair and put my radio back. Yeah right. I felt uncomfortable so I went online and found another place with great reviews not that far from Jazz. I went to that guy. When he pulled the radio he discovered that the serial number on the box and the serial number on the actual radio were 2 different numbers. The radio was actually manufactured in 2015 and out of warranty. It could not be repaired unless I paid for it. This is why that sob didn't give me a receipt and the remote was missing. Also the universal remote was missing the controls for the phone. I didn't know that it was supposed to have control buttons for the phone. Can u imagine if I let that sob at Jazz try to send a radio out for repair that was out of warranty ( but that I had only purchased a few months before ) what that would have cost me? These people obviously have unscrupulous business practices. BEWARE BTW Peter seemed really sweet to me too but was screwing me the whole time. read more

I had to return to this place 3 times to get my automatic start to actually work. It still doesn't completely work but I refuse to go back to that place because they make me wait over an hour each time to "fix" the problem. I regret getting it from there. read more

Worst place ever. Run fast. Told me they could install a unit in my car and took a deposit on December 5th. Called once the car was dropped off and they said they couldn't do it. I have been waiting two weeks for a refund of my deposit. The owner Gene cella is the only one in the store who can do it and he is never there. This place is full of crap. Do not use them. They are unresponsive and are thieves. Only gave them one star as it won't let me post with no stars. read more

Very unhappy with both of my two visits. Mike (guy behind desk) is the typical salesman that floods you with assurances that you're getting the best deal and he's doing you a big favor. As I sat in the shop for over two hours each time for my car starter, I witnessed this arrogant salesman in action over and over. Getting my car starter installed proved to be an extremely frustrating event. Visit 1 was for initial installation and it took two hours. I waited with other customers who were aggravated about the length of their wait. Unfortunately, I had the valet key and had to come back for it "just to be programmed" so that leads me to visit 2. Two hours and fifteen minutes later and after Mike blowing smoke up my ass with promises that it's almost done, it was finally ready. Over four hours and two visits to get this installed. Maybe if I didn't have to leave work early for this, or sit in a freezing waiting area at two hour intervals or have to listen to Mike do these huge favors (deals) for every customer that came in or called...maybe I wouldn't be so agitated. Aside from all that, it truly was an unacceptable wait time for that job. I will never go back. And for the record, the one star is for the mechanic that showed me how to work the car starter and apologized for my experience. read more

Never trust a small business that refuses to give refunds... that is lesson number 1 and a warning to people out there looking to be taken advantage of. My gf paid $400 for an autostart... which is super over priced...don't you agree? Then we finally get an appointment to have it installed, 3 weeks after calling. After dropping off the car at 930 this morning, she called at 2pm, to see if my car was finished and found out 2 installers didn't make it to work today and there were 27 cars ahead of mine! My Jeep sat there for almost 5 hours while people who made appointments much after mine were serviced first. This is what you should expect from this place. They had her money and didn't care to make good on their end of the deal and complete the installation as promised. Mike, the owner told her she could leave my car there over the weekend!?!? WTF! The people getting higher end installations were being worked on right away but since we were stuck and they already had our money, we were forced to wait. Needless to say after back and fourth phone calls and hours of aggravation he agreed to complete the job today. Save yourself the hassle and aggravation... go somewhere else and while you are at it, you will save a few bucks too. read more

Horrible. I had remote start installed and upon arrival for my appointment, the owner told me "I shouldn't have even told you to come in today, I'm swamped." Very comforting. Two months later the key pad did not work to lock and unlock my car any more. It only worked to set the alarm. And not to mention I could not lock the doors from the inside either. In order to lock my car I had to manually lock each door. When I finally had the chance to bring my car in for service, they gave me a problem for not having a receipt...although I did not receive one after the installation was complete. But nonetheless, it is the 21st century, how is there now digital record?? I now have to bring my car back to the dealership to be repaired. Overall, VERY disappointed with the service. read more

Shame on Groupon for doing business with this so called company. I purchased an automatic start for my mother for Christmas. It took almost a month to schedule an appointment in which she was advised they would need her car for 2 to 4 hours. Well they took her car in at 930 am and advised her there would be an additional charge of 100.00 because of her key? ???She drives a Scion. Not a Mercedes, BMW, Audi etc. (The groupon stated may have additional charge 45 to 75). Well at 430 pm she still didn't have her car back or even a phone call. When I called a women put Mike on the phone. He went on and on how someone was sick how I'm getting a great deal how he is so busy do to the blizzard coming blah blah blah. Never once did be apologize. Well at 550 my mom calls and Mike advised her the car was done demanded her credit card and he was leaving. He never called to tell her it was ready! !!!!!!!!!! Great business man you are Mike!!! So this original great deal turned out to be over priced and under serviced. He is a mill. Give me your credit card and I will give you your car back when I want to if I even call maybe I will just go home after I have more of your money and screw you and your car! !!!!! read more

Can you say bait and switch? They advertise one price on Groupon for an automatic start $160 , with a statement in the fine print advising a possible increase from $25-75 . When we get there it jumps up to $125 due to extra labor charge . When I originally called for a quote they told me $300 so with the Groupon of $160 and the extra charges with tax of $135 I saved a total of $6. Now don't get me wrong I do know that is an average price for the job and they did have it done very quick and timely but come on can you screw your customers any more. The owner mike was also the most condescending person I have ever met he knows he's screwing people by the responses he gives. If they did the right thing and tried to work with the price knowing we didn't expect that I would have given rhem stars but this guy had no remorse and no plan on satisfying his customer. He told me he will give me $20 off a window tinting that I didn't even say I was doing. read more

I had a car alarm installed here last year. Mike the owner was helpful in giving info to my father (who went in for me) the info and installing the alarm. I recently noticed that blue light near the steering wheel was constantly on and it used to be a flashing blue light when the alarm was armed. Having not read the instruction manual I didn't know why it remained on but knew that the alarm wasn't set. I brought the car in today (having called ahead by one day) and the technician Scott took care of it in just a few seconds and showed me where the valet switch is and it's purpose. The car had been in a body shop for more than one month and the mechanics likely activated the switch to the valet position so the alarm wouldn't keep going off. When I originally had the alarm installed, Mike followed up with me with a phone call a few days after the installation to ask me if everything was okay. The reason I had the alarm installed is because my 4 rims/tires were stolen in Queens, NY in May, 2015. I have a 2015 Honda Civic Sedan. read more

The person I spoke to on the phone was rude arrogant and nasty. Car dealer dropped off my Jeep. I asked them when it would be ready since The car dealer told me the same thing every time I called. "They are working on it" Jazz audio was refusing to tell me when it would be ready!! His answer was I don't know what agreement you made with the dealer??? "What" It was simple fix the door an install the radio!! Both places are so sneaky they can't keep up with their lies!! I finally told him he could give me the info or I would send the police to get MY Jeep out of his possession.Exclusive Auto Sales according to them, said Jazz audio deliberately put my Jeep last because ,I called and questioned them. According to Jazz Audio Exclusive never dropped off the part. Since both places are horrendous to deal with, and do things like this to people. I would say take your business elsewhere.I simply wanted to know when this would be ready. I didn't make deals with anyone. Exclusive told me He has a wholesale account with Jazz, because they don't want to deal with retail customers. Well this retail customer will NEVER step foot in your store! Keep dealing with shady car dealers!! How's that working for you?? read more

Great great great. Between my girlfriend's auto start and my new heated seat, I have nothing bad to say about these guys. In fact I give em 5 stars. Fast service and an easy drop off appt. Going back for fog light install soon. read more

Just had my brand new Audi A6 brought here to have an aux hookup put in and the work that was done by these guys was extremely professional. Peter was beyond helpful and was taking my needs into consideration since the car I have I'm very meticulous about. It was the first time I ever brought any of my cars here and it was through recommendations from friends who brought their cars here. Like I said extremely professional and Michael the owner even called me the following day to see how I liked everything. That's how customer should be. I will be coming back for any audio needs that I have. Great work jazz audio!! They know what they're doing and I would recommend them to anyone! read more

This is the best car audio place on the island all of the workers are great down to earth guys scotty and pete do the installs and do great work mike on the counter is a very nice guy everything here is priced right and u will be very happy when you leave read more

Bad Business Man, Won't even pay a $75 Invoice that is due over a year ago. I have no respect for a man like this and would never recommend him to any one. read more

"Jazz gave me a great addition to my new 2015 Honda...the windows and sunroof open at a push of a button!!"

I got my remote starter and alarm from these guys today from the dealership. ON my way back from picking up the car I noticed the clock has reset itself. I adjusted it to the correct time and got home. Then I tried out the remote starter and saw that my car resets the clock again! and again and again and again!! Now every time I start my engine the clock resets to 1pm, wehther I used the remote or not! I called the dealership. They dont know why this would happen. I said I will go drive my car again later today to see if anything else was awry. Then during the evening I went out and realized that my dom light was not coming on, and neither were my individual cabin lights!! I think there are other issues that I may not be aware of because I only owned my car for 3 weeks. It has only 500 miles on it!! I demand a refund. I do not need this system on my car and the separate remote made my smart key completely useless because of icompatibility issues! Does this company even have license to install car alarms??? I will only take my posting off when this situation has been rectified!! read more