First off I have to say I had a GREAT experience with jays. They were very professional, kind and reliable. Nothing was broken or damaged. I had a horrible experience with all my sons so I was looking for any recommendation on someone better and didn't have the highest of hopes. So they definitely exceeded my expectations. There quote was accurate. I would highly recommend this company. read more

Jay's Moving- Indianapolis - Jays truck - Movers Near Me - Indianapolis, Indiana

If your looking for a company to just move your items from point A to point B, they're not too bad. If you want your house packed, boxes picked up, or your items not damaged/missing, stay far away. Definitely not concerned about you once your check has cashed. I would never use again. So for $740 worth of damaged during my move, along with a fiasco with my missing wedding ring (that was eventually returned), I received a check for $42. What a rip off. read more

They broke several pieces of our furniture, damaged our refrigerator, and scratched up our floors. When we submitted our damage claim they only fixed a handful of the items and then stopped responding to us. Michael, their claims handler is a douche bag who never responds to emails or voicemails. We are never using Jay's again. read more

Absolutely the WORST moving experience ever!!!! Receiving quote was fast and effortless. Price was on higher end, but was told by locals, so I decided move forward. HUGE MISTAKE!!! Movers came late, started moving, then decided to take a lunch (I was not charged for this time). Movers were careless and scuffed up my freshly painted walls. Zero effort to be careful. During the move, my dining room table was damaged and un-repairable. Missing piece to my outdoor dining table. Problems only became worst. After placing a claim, Mike M (one of the owners) told me the claim for damaged/missing items would be processed ASAP. Total lie!!! A moving dolly was left at my house and Mike constantly emailed/called me to set up a time to pick up the dolly. He was more concerned with retrieving the dolly vs ensuring my claim was processed. I decided to allow him to pick up the dolly...HUGE mistake on my part. After picking up the dolly, communication ended. It has been 2 months and no progress with my claim. I have emailed Mike as well as Amanda his wife and have not received a single response post dolly retrieval. The most unprofessionally run business I have encountered. STAY AWAY FROM THIS COMPANY!!! read more

yeah I worked for them for about one month and realized they wasn't about the customer and guys did t have a issue jacking stuff up and blame it on new guys. not surprised at all they are permanently closed. can't just take a bunch of guys from the hood that don't want to work anyway and exp them to be careful with your property if management doesn't care either. They talked a big game but produce little reality in that game. some of the laziest ppl I've very worked with why I only spent just under a month with them. I only added a star to post this review. read more

Buyer Beware! The first thing you need to know is that they do not cover your goods more than .60 per pound for your total move. If you use them, please take out your own insurance! I obtained two quotes, one from Jay's and one from All My Son's, but chose Jays as the owner was a previous neighbor. I wish I had chosen the other company. The mover's themselves were contentious and pleasant but upon unloading, I discovered a large rust stain on my brand new Hotel Collection mattress. I brought it to their attention and they said I could file a claim. I took photos and, as they only give 10 days to submit a claim, hand delivered mine to their offices early the next week, as I had read that they have denied receiving claims in the past. Weeks went by, after I had reached out several times, before the General Manager replied via email, that they would not offer more than $250.00 to clean my mattress. I called to discuss that the damage voided my warranty but had to leave a voicemail. This mattress was just bought last January and now has no warranty with the manufacture. After several exchanges of emails, and no offer of remedy, I have concluded that he must just be a "no" man to making sure no repayment happens for damage they do. He is curt, rude and lied about leaving me voicemails when I had none in my phone history. Save yourself the end trouble by choosing another mover and make sure your items are covered in the event of damage! Update: Amanda from Jays called to see if my claim had been resolved as the General Manager had been let go. I explained where we stood and they offered me 10% of the value of my mattress. I accepted this offer and wanted to update my review. While you need to make certain your belongings are insured, you can be certain that the crew is honest and the company does want to make things right. read more

I normally use 2 Guys (and a truck) but because Jay's was closer I decided to give them a try. I wish I hadn't. First I was quoted 3-4 hours when 2 Guys and a Truck did the same job in 2 hours. I booked because I was confident that there was no way it would take three guys to move in more time than it took two. Because they charge by the hour, I was hoping to even save money. Not the case. They showed up in a small truck and I was instantly worried. Hoping to fit all of my 3 bedroom house in the small truck, they took the time to take everything apart. After an hour they realize they won't be able to fit everything and make it one trip so I'm then told they would make two trips. I'm told I would get a discount. I call the manager. Amanda tells me that she will take care of it. 2 hours and 45 minutes later I'm charged $500.80. This is over $100 more than I spent to move to my rental with all the same furniture with the other company. I was not "taken care of" and after being told it was $135 per hour, I was charged $150. AND THE KICKER!!! One of the movers apparently lost his bowels in my house when he went back to get the things they couldn't grab the first time so I had a lovely aroma waiting for me when I returned. So yeah, never again. read more

If you just need to throw your stuff in a truck, have unprofessional movers batting around your heirlooms and knocking the edges off and scuffing them, well then Jay's is for you. Update: I realized that I never gave anyone a chance to resolve this, but after many attempts to follow up on my claim, which no one ever came to see in person, I received my check for $90 for my two damaged pieces (there are many more, but only two large ones I reported). I'm attaching pictures of the entire section removed from a dresser as well as a big check from my brand new West Elm desk. See for yourself. I used this company on the common recommendation from my friends who moved recently. I realize that I may have had a bad apple. Again, I was never issued any kind of for the $1100 I spent for the move, and now I use have this measly $90 check. I was never offered to make things right, which at this point would be a reimbursement for some of the money I have spent. read more

Horrible. There are enough negative reviews here that I don't need to belabor the point - Jay's Moving in 2018 is not what Jay's Moving was a few years ago when I had a good experience. I hired Jay's to load three PODS for an out of state move. I provide 5 dozen moving blankets, a dozen ratchet straps and a couple hundred feet of rope. They used less than half the blankets and only used one ratchet strap. Besides one item, NOTHING was tied down or secured in the PODS and we had many items damaged and scratched in the process. The movers were pleasant and worked diligently, but they were careless with our belongs and unprofessional in how they loaded the PODS. read more

Wow! I could not have asked for better service. I am SO HAPPY with their work. These guys are awesome and I would never use another moving company. Took great care w my things and they could not have been nicer. Definitely use jay's! Thank you Dj, Zack and I forget the last name but they were all awesome! read more

I was looking for movers to move from old house to new one. I check out Jay's movers and I like the idea of 3 people instead of 2 people to move. They did a great job, in moving our furniture. But when I begin to leave our old house I notice a small hole in the drywall about as big as your fist. I got a quote of $45 for drywall repair, and $20 for the paint. I sent the bills to their damage department, and after a couple of weeks went by and never heard any thing back. I figure I would not hear from then, and all is lost. They called me and the total cost was $65, and going to send me a check for $75. So I feel that was really fair of them, as I know a lot of movers would just write me off. Lee read more

If only I could give this business ZERO stars I would. We used Jay's Moving Co. in August of this year to help us wrap pictures and load our truck for an out of state relocation. The only, and I mean ONLY, good thing I have to say about this company is about the 2 people who wrapped our pictures. They were AWESOME! (If only I could remember their names, because they deserve recognition!) Unfortunately, the rest of our experience was HORRIBLE! I will start by saying that we had several antique pieces that required wrapping and loading onto our truck. Long story short, we have easily over $1500 in damages and multiple family heirlooms that could never be replaced... and we just 2 weeks ago received a $180.90 check to cover it all! Yes, $180.90. And according to the General Manager, (or as he stated to me, "he is the company") that $180.90 was because they were gracious enough to give it to us. Now, for some of the details. I will spare you the minor ones because I truly do not have enough time to write about my entire experience...and you will get the point quickly if you haven't already. We had to ask the movers to wrap certain things with furniture pads as they loaded them on the dollies because they must not have felt like some of the items (antique ones, mind you) needed protection on hard metal surfaces. In fact, our tv dresser was damaged because we did not catch it in time and we saw the mover take a step down with the dolly and the furniture slammed down chipping it. The movers placed heavy items on top of items that could not stand to have that amount of weight on them. (ie. an antique table that had 2 big screen TV's placed on top. One being 42 in and one being 60 in.) This in turn, led to 3 of the legs of the table totally breaking off. In total, I believe that we had a total of 13 items that were damaged either completely beyond repair or minor that will require touch ups or replacing due to the fact that I don't feel like they are as nice looking with holes/dents in them! NOW, on to my other complaint. When it came time to filing the actual claim, I was given 10 days to do so. I did my part and mailed in all of the items. Low and behold, they didn't receive it. (Silly me, I didn't pay the extra money to get a sign upon delivery because I didn't want to lose any more money.) I also attempt to contact the GM 3 times to see if my claim was received. Finally after hearing back and finding out that it indeed was "lost", I ask for the fax number so that I can fax it over. Oops, they do not have a fax machine. Ok, so I scan everything. They finally get it all. I wait, wait, wait and hear nothing back. I call to speak to the GM and he isn't in the office. I leave a message and hear nothing back. So I decide to contact the GM again via email so that I atleast have a paper trail. I hear back that the "claims department" is still reviewing my case and that I would hear back soon. And I finally did with a letter and a measly check. The letter sates that their company did everything in the power to minimize damage but things happen. Yes, I am aware that things happen...but I am also aware that my family has been able to move across 2 states, twice, and to 4 different houses, using different loaders and this has NEVER happened. So, I not so nicely called and was told that the GM had already left for the day (around 3-4 pm) and that I can leave him a voicemail. I am not pleased with this so I ask if I can have the number to the "claims department." Oh goodness, the lady informed me she didn't have access to that and that only the GM did. So I ask who the owner of the company is and ask for his name/number, and ofcourse she did not have access to that either... but conveniently, the GM just so happens to walk back in at that moment. So I ask him for the claims department number because I want to speak with someone who went over my file. Turns out, he was "one" of the people to do so...so he said I was indeed speaking to someone and that there was no number to give. So I ask him who is above him and he states that the owner is. I ask for the owner's information and am told he cannot give that to me. I am then told by the GM that he "is the company," so basically telling me that I've lost this battle and proving to me that Jay's Moving Co. is as far from professional as possible. I told him that I planned to file a complaint with the BBB and he so happily bragged about their A+ rating (What?! A+...HOW??)? I ended our conversation telling the GM that I was going to do everything in my power to change their A+ rating and that since he "was the company" to have fun running it. To tell you that I was/am disappointed with Jay's Moving Co is an understatement. I think "disgusted" is the more accurate word. If they respond, they will probably say something about how I didn't get extra insurance and blah, blah, blah... either way, I'm sorry I put my trust and furniture into their hands. read more

Jay's took care of our move this past December. I was very grateful to find a company that could work just prior to Christmas and within our time frame. Mike, one of the managers, personally handled my quote and came to inspect during packing and moving. The packing crew was fantastic. While I wish I would've packed more of my personal belongings (just so I knew where things were a little better!), they did a great job overall. The moving crew were real champs. It rained almost the entire time we moved into the other house and they were great. They took great care to make sure our floors stayed as clean as possible and our stuff got as little water damage as possible. My only issue was that a few things were forgotten at our prior residence and I had to go back and get them from the current owners. Luckily they were kind enough to set it aside for me. Overall, I would use Jay's again. Their estimate was very close to the actual amount, they were trustworthy and expedient, and nothing was damaged! read more

I called for an estimate and to use a starter kit coupon. The lady that works at Jay's on Saturday is very rude. The hours clearly state that they're open from 8-12 on Saturday but she told me "we usually don't even answer the phone on Saturday." They also don't honor their coupons "on Saturday". I found the attached coupon on www.pinpointperks.com. She said they only give you the kit when you use their service, understandable, but not stated on the coupon. It also doesn't state that you can only pick up these items from 8-5 Mon-Fri. Her rudeness is the main thing that bothered me... horrible first and now last impression. read more

Here we are again. Jay's Moving has moved us again. You can't find better to move you. The crew that came out today was another fantastic group of guys. Not one scratched piece of furniture. Great job guys. I expect to see you again in January. Probably will not be needing a fan. Hire these people for your next move. The price is more than fare and the service is 5 stars. read more

Jay's did a great job for us - moved to apt and their storage facility. Crew arrived on time, were courteous, never took a break or lunch. We realized we could use something we put in storage. They got it out for us and loaded in our car. Will be using again in spring when house is built. read more

We had been working with Moving Dawgs to estimate our moving costs during the time that they were acquired by Jay's Moving. I'm always a little hesitant in situations like that, not knowing whether the acquiring company would live up to the expectations we had. I can happily report that Jay's Moving did an excellent job. The crew was on time, polite, and extremely efficient. In 3 hours they were able to load all our belongings, drive half an hour to the new house, and unload everything. It was the first time we had ever used a moving company and it was money well spent. I hope we never move again, but if we do we would absolutely trust Jay's to help us. read more

Nope! They scratched up the wall, put a hole in the carpet, didn't even finish moving the stuff they were supposed to, all came back from their lunch break stinking of weed, and didn't put stuff IN the house and just left it outside. And it took 2 weeks for anyone to return our phone calls to fix it! Might as well move things yourself and flush your money down the toilet for all the good they did! read more

This is the 3rd...and LAST time I will ever use Jay's Moving...Had no problems in the past! My move 8/15/2016 from apts in Zionsville to Carmel was very disappointing. Prior to my move, I informed the office twice verbally, and 2 times in writing that I had a piano. 1. They arrived w/no piano dolly, and when I complained, 1 of the men said there's no problem because he has moved many pianos w/o a dolly...Well there were 2 problems: piece of word severely scraped on the music stand (which should've been removed prior to loading it on truck). Worst, is a deep gouge on the side of piano, which faces out into my living room and dining area 2. My (less than 2-yr old) white sofa, has black streaks all along the bottom of the front skirt and the left arm and side of the sofa! Not something a regular shampooing can eliminate After completing the complaint/insurance form, I was sent two checks for $20/each for the damages!!!! After calling and sending more photos, they sent two additional checks for $20/each. Total: $40.00/sofa damage $40.00/piano damge l again called to complain about this insulting reimbursement! I was told I could get someone to come out for my sofa for $80!!!!!! I'd like to who this would be???!!!! Even so, that leaves nothing for the damaged wood on my piano! He started a 'canned speech' on how they pay X amount per pound, etc! The 'poundage' certainly has nothing to do w/the black streaks on my, once beautiful, sofa!!!!!! And if that's the case, the piano and sofa each way many 'pounds'!!!!!!!!!!!1 One of the 3 movers, who was suppose to be in charge, was on his cell phone or in the bathroom (I'm assuming also on his cell phone), for a large period of time! He did, basically, nothing...One of the men (who I thought was in charge), did all the work and supervising!!!!!!!!! To add insult to injury: On the bottom portion of the checks, it's printed: "Jay's Moving' - John 3:16" ... Apparently, they have a very different interpretation of this Bible verse than I have, and what any minister has!!!!!!!! I will NEVER, NEVER use them again, nor will I ever recommend them again!!!!!! Not only am I angry and insulted over their supposed restitution, but I'm very disappointed because they were excellent in the past! read more

They came to the house to give us an estimate. After the move, the final bill was almost DOUBLE the estimate price. Use if you want, but beware how they estimate. After the move you have to pay the inflated price. read more

1 star is generous at this point. Jay's broke a nightstand and told us it would be covered once we completed the claims paperwork. For a $180 night stand, 'covering' meant mailing us a check for $20. We have tried to reach out to complain via email (because you can't reach the claims department via phone - you can only leave a message) and we've been ignored for nearly a month. That is embarrassing customer service. Don't bother with this company. read more

This is my 3rd time using Jay's and I continue to be impressed. This time they moved my family from a 3 bedroom 1500 square foot, 2 car over sized detached garage on the southside of indy to a 2400 square foot 2 story house in Plainfield. They arrived at 745a with 4 people and 2 trucks. They did an awesome job wrapping the furniture and not one thing was scratched, broken, or cracked. They put everything where I wanted it and they were HUSTLING. We were all done by 1130a. At the end of it, it only cost us $850 which was a steal! We are extremely pleased with the customer service and the workers were polite, professional, and friendly. I will definitely be recommending this company to anyone moving. read more

Jay's Moving Company was to show up on 6/25/16 to load up mainly boxes, large wine cooler, an armoire, knocked down shelving units and admittedly a few other pieces of furniture (end tables and such) that were omitted from my initial description. They showed up on the aforementioned date, but a couple hours late (no biggie). Frank, their lead driver, had to young men with him. We requested a 26' straight truck with a lift gate truck and they arrived with a 26' truck but WITHOUT a lift gate. Frank walked through the house and complained that he was told "all we had was boxes". I explained that I described the the wine cooler, armoire and shelving units to Amanda, the customer service representative. Frank said he couldn't do the move and was going to call his boss. We waited.... Finally Jeff, the general manager called and said Frank couldn't do the move because he didn't have the right equipment and we would have to reschedule. I said, "OK, but it has to be no later than tomorrow because we were closing on the house the next day!" Jeff said, "I am almost to the office. I will call you back shortly." Frank rang the door bell and said, "I'm leaving now!" Keep in mind, Frank drove 3 hours to northern Indiana to do this move and returned to Indianapolis without ever touching a box! After about an hour I came to realize that Jeff wasn't going to call back and panic set in. I called 1/2 dozen movers and they all laughed when I said I needed a truck tomorrow in that they were all booked out three weeks. I wrote the owners and officer a three page letter outlining my experience with Frank and Jeff. Guess what.... They never even responded to my letter. No "We're sorry." No, "We dispute you allegation." No - NOTHING!!! Use Jay's Moving Company if you like. For obvious reasons, I have little faith in their employees, management and owners. read more

I hired Jays in July 2016 to move to my new home 45 minutes away from my old home. I was immediately concerned when the lead mover asked me to tip when I pay at the end of the job. I have never had movers ask for a tip. It only gets worse, they damaged almost every piece of furniture in some way. My China cabinet and dining room table had huge chunks of the wood removed. They also broke an overhead light in a bedroom of my new home when setting up the bed. All of that was bad enough, but the worst was that my laptop computer disappeared. I had packed it and moved it in my own vehicle, however, I unloaded it from my car and put it in my bedroom. My husband and I and the movers were the only people in the house. The next day, I noticed that it was missing. When the movers finished the job (prior to discovering all of the damage and missing laptop) the lead mover asked for payment. I started to include the tip on the check and he stopped me and asked me to pay the tip in cash. I am grateful that my husband stopped me from tipping them when the next day I found all of the damages. I have moved many times over the years and have used many different moving companies and this was by far the worst experience I have ever had with movers. read more