I normally love supporting small businesses, but our experience at Jayden's Toys was incredibly disappointing, especially as a parent.
We visited the store two days in a row because of their selection of WWE action figures. On the first day, my son found a figure he really wanted and was told it was priced at $80. We came back the next day, and the employee working told him he would sell it for $50. My son was beyond excited as that was exactly the amount of money he had left to spend.
After spending time looking around the store, he went up to purchase it, only to be told, "Sorry, I can only do $70," and then the price was adjusted again to $65. Unfortunately, my son didn't have enough, and he had to leave without the item he was so excited about.
Watching him walk out upset and discouraged was heartbreaking. What made it worse was that this situation could have easily been handled differently. If there was a mistake, it should have been honored, especially when dealing with a child who had already been told a price and got his hopes up.
This experience felt unfair and disheartening. Consistency and integrity matter, and unfortunately, this interaction did not reflect either. read more