Very very quick response and was the best price quoted. The young man was polite and funny. He also…read morehas a history of mechanics work from working on jets to building and rebuilding cars and motorcycles. He may even be able to understand the problem with your car. He did with mine. Mine was a simple replacement of the battery connector. Thanks again

I got a flat while hiking in Sedona and couldn't find my jack so I called Dean and he came out…read morewithin 5 minutes! Absolutely great dude, and great price. Had my tire patched up and my car back on the road in no time. Can't say enough great things!

We drove from Casa Grande to Sedona for a scheduled appointment to retrieve my wife's cousin's…read moretruck. The towing company agreed to meet us at a specific time, but no one arrived on time. After we paid the required release fee, we discovered that the truck's battery was completely dead and had apparently been sitting that way for approximately a month and a half. Only then were we told that the vehicle would not be released unless it could leave the property immediately under its own power. We did not see that policy posted anywhere, and the owner never informed us about it before accepting our payment. They then charged us an additional $59 for an unsuccessful jump-start attempt. During the transaction, the tow-truck driver misplaced some of the money, became upset, and told us we would have to reschedule because he needed to leave and get money to repay us. Even though the release fees had been paid, the owner still did not want to release the truck because she was afraid we might leave it outside overnight. We drove all the way from Casa Grande with a scheduled appointment specifically to retrieve this vehicle--we obviously did not make that trip just to abandon it in front of the business. We ultimately had to arrange and pay for another tow truck simply to remove the vehicle we had already paid to retrieve. The owner was rude and unprofessional throughout the situation, and the entire experience felt unnecessarily obstructive. Policies and potential additional charges should be clearly disclosed before customers drive a long distance and pay for the release of their vehicle.

My vehicle was picked up after am accident and the last thing did before left was close the bed…read morecover because it was raining. Well 2 days later came to tow company lot to sign paper work for insurance and pick up personal property and we realized the bed cover was gone.

Great company, cannot recommend the enough! They were extremely helpful and accommodating and…read moresupporting, they made a challenging day (water planing and crashing on the I17) easier than it could have been. Driver Don, owner Danny and office manager Amanda were all wonderful! Thank you so much, all of you.

We hit a big bump going north on Interstate 17, going about 70 MPH around a curve. Looking in the…read morerear view mirror revealed that our cargo trailer was swinging left to right behind our RV. The trailer and RV were only held together with the safety chains!! We had Roadside Assistance (Agero) through Progressive Insurance, but after being stranded for 3 days waiting for a tow previously, we decided to attempt to solve this ourselves. After struggling for an hour, a little white van with flashing lights pulled up behind us, and a smiling man, Dan got out and asked if we needed help. Within a few minutes he informed us that we had too small a ball on our hitch (our mistake after taking one off 6 weeks earlier so we could be towed, and putting the wrong one on!). His son Brandon quickly remedied the situation, and after a seemingly small amount of money exchanged hands, they helped us safely back on our way, thanking God and counting our blessings. If we ever break down again, I hope it is within Firebird's territory!! They are competent and go above and beyond!!

I'm from California visiting my grandparents here in Sedona. Never thought I would come to a great…read moreplace, along with super professional and really nice. So I bought one head light and asking my grandpa if he can put it the light in for me, so ended up driving to this place. I walked in asking if they can put one head light in for me. Mathew came out to see my car he ended up putting in the light for me we check all my lights then come to find out I needed another so we came back Mathew ended up putting in my second in for me. Also top me off my fluids and check my oil. He was really super helpful and I honestly will come back to this place if I ever need anything with my car. This should be more than 5 stars I'm talking 100 stars for this place.

I've inquired several times through the website email and phone call to schedule some sort of…read moreservice or a quote and I've yet to receive a response after several days they can't call you back. I can't imagine they can fix an automobile and a timely manner. Very frustrated.

James is the man. Called for a tow he jumped my car got it running saving me some money and no tow…read moreneeded. He is personable and easy to deal with. Great job saving me some money. Can't beat a good value. Tow turned jump for the win.

Locked my key inside my car so I reached out to Stix for help. Brian was ELITE! He arrived before…read morethe eta and got straight into it! He was friendly and efficient. Very satisfied with the service :)

October 10th my Ram 1500 was hit on the drivers side by a car in Albuquerque, NM cracking the rim…read moreon the passenger side front wheel along with damaging the drivers door and panel above the wheel. I was able to drive the truck towing my RV 86 miles south of Flagstaff contacted AAA to have the truck and trailer towed to Flagstaff, AZ. October 20, 2025 my Ram 1500 truck entered the body shop at Carstar of Sedona to have repairs done from an accident in Albuquerque, NM. A week into the repairs Jacob called saying the truck was ready I refused to pickup for the following reasons: 1. The drivers and passenger door paint did not match Jacob said they were not able to do the second door as they would need to strip and paint the door to match. Insurance company was called and the truck went back into the shop. This was on Friday the Oct. 24th 2. Received phone call stating the truck was ready this was on on Nov. 5th went to pick up the truck again only to notice the newly installed cap was scuffed and scratched along with the plexiglas was shattered. I was never notified Jesse said it was cracked when I brought the truck in I asked for photos they were not able to show the photo that was supposedly taken when I first brought the truck in. The photo that supposedly showed the crack did not show the date Jessie said the date fell off. The guys said it looked good as a design. I was very disappointed that I was never notified and was not mentioned went I went to pick up the truck until I noticed it and asked what happed to my cap and why I was not notified (no comment)the top of the cap was never washed had build up of dirt asked again why they didn't wash the top the owner said the guys was not able to reach it, I asked the owner what happened to using a ladder and brush? The truck went back into the shop to buff out the scuff marks and scratch's only problem now is when the sun's out you can see the buff marks. (I had taken the truck over to have the cap looked where I purchased it I was told something hard would have had to hit the pexiglas for it to shatter) Cost to repair the cap $400 to clean up and install new plexiglas also cost to have a detail shop take care of the buff marks. 3. November 6th finally was finally able to pick up my truck from Carstar of Sedona and head home to Washington State. Pro: 1. Because the delay of getting my truck back the shop drove my truck to Discount Tires to have my tires installed which I had paid ahead of time (this was done as I at the needed to check out from the campground I was staying in) 2. Door's turned out nice they now both match. My suggestion for the Carstar of Sedona is if there's damage that happened while in the shop to communicate to the customer so there's no surprises

I recently had my bumper replaced on my Jeep Wrangler . The service was great, and Justin made the…read morewhole process easy. He even passed on the savings to me when the part came in cheaper than initially quoted. Highly recommend for your collision repairs.

Nick and his wife are amazing, super friendly and responsive. We broke a leaf spring on our trailer…read moreas we were coming through Flagstaff. Nick was very communicative with time frame to reach us and replace the leaf spring. We are back on the road!

A lot of what you wrote in response was very inaccurate including travel times and my…read moreaxel/spindle/threads being bad. You took advantage of me before the holidays and that's all I want people to know. I wasn't going to respond to your response on Yelp but the fact that it's now been over a month and you still refuse to send me a detailed invoice and the fact Nick decided to immediately text me after my initial review threatening legal action and bringing up my military service which is completely unrelated says all without me saying anything further. I gave your company over a month now to send me an invoice and I would have ignored Nicks unprofessional, unprovoked threats, and belittlement over my military service but I can't look past it any further. Here are screenshots of what he texted me immediately after my first review, something I believe everyone will want to see before doing business with your company. For everyone seeing this I spent many years in the Army and I'm a combat veteran so I'm not sure why Nick decided this was relevant to text me when all I was asking was for an invoice so I know why I was charged such an obscene amount. If the invoice looked correct I would have deleted my initial review and went my way but I know that wouldn't have happened which is exactly why he still refuses to send it, something I'm owed as a consumer. I will be disputing $350 of the $946.49 charged to me and will be contacting the BBB over the unprofessional texts that were very unnecessary and unprofessional. These screenshots say a lot about Nick and your company's character.

We drove over something south of Flagstaff on I 17 which caused a tire to immediately deflate…read more Our roadside assistance coverage sent Verde Roadside to assist us. Due to the distance involved it took the projected hour to get to us, but what a relief when Dan pulled up. He was very courteous and efficient in changing out the damaged tire, and was very conscientious about informing us of the limitations of the 'donut' tire we had to use to get to our destination. Thanks again, Dan!

From the owner: We are a "Light Service" Company. We will come out and jump…read morestart your car, change your battery, change your flat tire and repair it if possible, We will unlock your car with your keys inside, We will bring you gas if you run out. We charge fair prices and we specialize in getting you back on the road and on your way.