We just drove a rental car into Red Rock Auto Center for an engine oil light during a vacation. On the spot, they just had me pull into a bay, check the oil level and refill a quart that was short, I insisted they charge me but they declined. Even made up a receipt for our time and gave a balance of zero! Too kind, very rare these days, and we're so grateful to the Red Rock Auto Center team. read more

I was moving across the country when my car started losing power in the canyons approaching Sedona. The next morning, Matthew got me right in, and between their appointments they got me all squared away. The guys were friendly and I made it to NC without any further trouble. It turned out to be some loose wiring and a degraded battery terminal which they fixed for me without charge. Red Rock Auto crew, you're amazing!! Thanks for helping me! read more

Could not recommend more! They stayed open on Christmas Eve to check out a noise for us. They care, they do quality work, and they are a a genuinely good mechanic which is hard to find. Thank you to the team for everything, you made our Christmas! read more

I'm solo driving and on the second half of a cross country roadtrip, in a rented vehicle. The check engine light came on and the car just wasn't driving right. It was due for an oil change and I had stopped in Sedona. I walked in with no appointment and they immediately began to help. The spark plugs I needed weren't in stock, but instead of keeping the car overnight (which would have made things very complicated for me) they actually went and picked up the parts in another nearby town. I was out and done in time for a sunset hike and the car drives noticeably better. They were so helpful, even knowing they aren't going to get a repeat customer from a tourist passing through. But I will sing their praises everywhere I can. The shop is clean and everyone was so kind. I really appreciated all the local recommendations as well. read more

I have been going to Red Rock Auto Center for nearly 15 years and have always found them to be honest, great at servicing my beloved 15 year old Honda Civic SI...they help me keep her like new. read more

The worst. Stay away from this shop if you value your time and money. New management and the place went from the Best to the Worst. Matt, the new manager, is completely incapable of operating a repair shop and lies to cover his sloppy work. Beware and do yourself a favor and go elsewhere. Bill Raper who is still the owner, had to defend against the truth about his shop that I revealed and now along with his son Matt, now lie in tandem to try to preserve their sh*tty little business read more

I was caught in a very vulnerable situation - my ford raptor transmission was acting up and I was 500 miles away from home - I simply wanted to ensure my transmission and rear differential were topped off to get me back to California after experiencing wild jerking and oil splashes all over rear end. I am soooo glad I found Sienna and Red Rock Auto Center. They took care of me like family and didn't take advantage of a person in a vulnerable situation even though I had no choice and was willing to pay whatever it takes to get it done. I almost went to the next door shop were I got very bad vibes , sooo glad I came here. Keep up the great work and Siennnas customer service game on the phone and in person is on point . Very hard to find in this industry. And they didn't take me to the cleaners like most shops would. HONESTY PAYS OFF. read more

We were on a 30-day road trip and our BMW check engine light came on. Red Rock Auto Center had great reviews so we just drove over. They took us right in and started looking at the error codes. We had been at high elevation, so they replaced the oil and filter (at our request), cleared the error codes and got us on our way. The engine light came back on the next day, so we went back. Again they took us in and were able to find a recall that required a software update that only BMW can do. Gave us copies of all the codes and the recall and didn't charge us a thing. They worked on it for about an hour - and no charge. Great shop, great customer service and really what we needed! read more

Got us in nice and quick when our jeep started to leak oil. They're down to earth and honest. I definitely recommend them.

I took my vehicle in to get a pre purchase inspection and they did an amazing job. Pictures of the problems and everything. I was surprised with the detail. I had no concern purchasing my vehicle. Thanks Red Rock Auto. read more

We found pack rat damage under the hood about noon a day before we planned to leave for a 1200-mile round-trip road trip. After the first place we called said they couldn't even look at the vehicle for a couple days, Red Rock Auto agreed to look it over. They ran a diagnostic on the extent of the damage, and said they'd do what they could. By 5:00 p.m., they let us know we'd have the vehicle back about noon the next day. It actually took a little longer (about 1:30), but still got us on the road in great shape, taking the time to check fluid levels and tire pressure, etc. And all this fitting us in to a full schedule of other customers. They'll definitely be our first call for all future service needs. read more

It seems like this is a common theme with reviews for this auto repair shop, but we found ourselves thousands of miles from home with the need to replace the alternator on our Chevy Traverse. After puttering into the parking lot at the nearest auto parts store, we were faced with the reality that the problem wasn't as simple as replacing the battery as we had hoped. The employee recommended two shops for repair - this one and another that stated that they wouldn't be able to get to our vehicle until the following day. I called these guys, and they said to get it over to them, and they would take a look. Well...our vehicle was then dead on the ground and unable to make the short trip. We called again, and an angel on a motorcycle showed up within 5 minutes, called the towing service associated with their shop, the car was towed to the shop within 15 minutes, and the repair work was completed before we planned to leave town for the day. I was even able to make it to the Jeep tour that we had planned while they were working on my car. What could have been a very stressful situation ended up being manageable because of their swift response to our crisis and their ability to make it seem like it wasn't such a tragedy. I was even able to enjoy my time in Sedona despite what was going on with our car (since it could have easily railroaded our epic roadtrip), because of the efficiency and competent attitude of the employees. The price was fair, but I would have been willing to pay more for how at ease and calm I was able to become after they so quickly took care of my 'tragedy'. Thank you Red Rock Auto Center! read more

Some family friends we're borrowing my 2018 Chevy Tahoe while visiting and went to Sedona for a few days. The battery unfortunately died on them and they bought a new battery at O'Reilly auto parts and took it to red rock to you have them install it. I called red rock and spoke with Michael in advance and said my family was in a tough spot and they needed some help installing a new battery really quick so they could make it home to Phoenix in time for their flight. Michael said no problem and that they could help out. I said "great they will be their soon". He never mentioned any kind of price or rate etc. My family goes and gets the battery installed and Michael calls me and says the total is $65!!!! I literally laughed on the phone and thought he was joking but he wasn't. How could the easiest mechanical task on a car that takes 10-15 minutes cost $65? And why wasn't this mentioned on the phone when I asked him is this could be done? I'm not someone to ask for anything for free but at least be upfront and tell your customers what the cost will be. If I was with my family I would have borrowed the tools from O"Reilly's auto parts and changed it myself. Michael said it took the mechanic 25 minutes to switch out the battery which has to be so far from the truth. My wife has switched out a battery in under 20 minutes before. He said if it took him less than 20 minutes then they only charge $20. Somehow another 5 minutes costs $45???? Seems like they have the slowest techs in the world that can't swap out a battery that only requires 3 bolts to switch out in under 20 minutes. My opinion, they are nice on the phone but they will take advantage of you and price gouge you for anything they can. read more

Red Rock Auto Center - Receipt for $65 to swap out a battery! Are you serious? $65 for 10 minutes? - Auto Repair Near Me - Sedona, Arizona

We were vacationing in Sedona with our Jeep when I noticed one day before hitting a trail one of my control arm Johnny joints came apart; the snap ring popped out and the joint had to be pressed back together. I called all Jeep tour companies in town for recommendation on where to take my Jeep and I was shocked at how unhelpful these people were. Weird. Anyway, I started calling random shops and no one would help me out to even look at it before the next day. Most said it would be a couple days. Mind you it was 10 am and I had already removed the control arm and I had all the components of the Johnny joint in perfect condition just needed it pressed back together. Then I called Red Rock Auto Center and spoke with Michael. I explained what I needed and Michael was like, yeah no problem, bring it in and we'll take care of you. Michael and Steven one of the awesome mechanics there at Red Rock did exactly that. I hope anybody reading this, especially off roaders and Jeep owners who need a mechanic in Sedona will bring your business to Red Rock. These guys saved the day for us and at a price that was more than fair. These are good people. Thank you again Red Rock! read more

Red Rock Auto Center - Made it to Soldiers Pass Trail today thanks to Red Rock Auto! - Auto Repair Near Me - Sedona, Arizona

I own two BMWs. X5 4.8i and 535i XDrive. Both cars have always been serviced by the BMW dealerships. To do that, I have to drive to Phoenix and depending on schedule, I sometimes get caught in traffic, which is rather unpleasant. Each time I drive there, I lose 4 hours, just to change oil, brake fluid, or coolant. So I thought I might look for something closer and found the Red Rock Auto Center in Sedona. I decided to pay them a visit to find out who they are and what they can do. It's a tiny shop with dusty cars around. As I tried to find a parking spot on uneven gravel, a girl approached me and asked me what I wanted. Another woman with a baby strapped to her chest was working on a Volkswagen battery, while talking with a Snap on Tools truck driver. I told the girl I had some questions, but I wanted to park my car fist and talk to her in the office. When I got out of my car, she asked again what I was looking for. I told her my story and explained to her I wanted to find out what the shop could do for me. She said they had two mechanics, charge $200 per hour (BMW charges me $150), and work on any car models. Bill doesn't work any more, got divorced, and his wife doesn't work in the office any more either. I asked where they buy parts from. She said .. from different places. I asked her if I could talk to a mechanic. She said no. She held her hand above her eyes to shield them from the sun. It all felt uncomfortable to me so I asked her if we could step in the office. I asked how much they would charge me for a brake fluid change. She said $115. I wondered how it could be $115 when she just told me they charged $200 per hour. She replied she didn't include labor to it yet. I found it interesting. BMW would charge me $230 (215.97 labor, 12.26 parts). So I asked .. can you add labor to it so I know what I am looking at? She said she would have to see the car. I pointed at is and said ... it's here. She said they would have to look at it. Somebody opened the door and I decided to take advantage of it. I was thinking ... that's weird, no straight answer. No chance to talk to mechanic. Not knowing where parts are coming from. Are they OME? Two mechanics, one of them with a baby on her chest. Kind of scary. So I eased out and decided to check the reviews. And sure enough, it didn't help. So I guess I will keep driving to Phoenix, listening to the radio, stress free. And keep saving money. Kind of a bad start with this repair shop. read more

Edit: Bill, I appreciate your response, and that you care. As it happens I ended up going to your location down the street without knowing it, and had great service from your team. So will chalk up the prior experience to a misunderstanding. (Can remove the review altogether if you prefer). Cheers! Came in to have my car looked at, the guy (young white guy) at the counter was chatting on the phone the entire time (it was not a customer call, possibly an interview with another company). I waited for 10 mins without even being acknowledged, and then took my business down the street. Again, it wasn't a customer call, and the place was not busy - just terrible customer service. read more

$120 for an oil change? Rip off! Plus it took an hour and a half. Never going back. First and last visit. Previous oil change that was done in another state was $55. read more

Dropped off my sons 97 Chevy for constant oil leak. They pressure washed the undercarriage, found the two critical leak points, one being the crank sensor, and the other being oil cooler fitting by the filter. They sent documented photos of the leaks, and upon my approval, made the repairs. Excellent job done! During their inspection. Found several coolant bypass hoses that were rotted and needed repair. So thankful as it would have been a disaster on the road. Great honest work. read more

We make a trip to Sedona for a timeshare we own a few times a year and this year while coming down the I17 grade into Camp Verde, I noticed that I was starting to get a violent shaking from the front end of my truck (2010 Chevy 1/2-ton). I immediately called RRA&C having driven past their shop probably hundreds of times before and while they weren't open going into the weekend, they were able to pencil me in Monday morning. I dropped my truck off and was assisted by Michael who was very friendly and attentive. I explained to him what I had felt, but asked that they do a full inspection anyways. Michael gave me a call a couple hours later and thoroughly explained the problem to me and it boiled down to the rotors, two of which could be resurfaced and the two rears which he strongly suggested replacing due to excessive warpage. I authorized the repairs and had my truck back same day for what I would consider to be about a pretty average price around where I live. Although I had a feeling the vibration was caused by warped rotors, I was relieved to hear that's all it was. Seeing as I don't live in Sedona, I cant say RRA&C will be my primary auto repair facility, but I would strongly recommend them to locals and would not hesitate to use them when in town. Thanks for the quick, great and personal service! read more

They replaced a few wire harnesses and cleared my lights. Also did the back brakes. I picked the car up and within 15 minutes all the check engine lights came on. I called but my calls went to voicemail. The owner called me back and said he would take a look. He told me one of the wire harnesses they installed was defective. He said it will drive and they can fix it when I come back from my trip. I tried many times to make an appointment but my messages were not answered and always went straight to voiceman. I finally got them to take my call. My car sat from Friday until Monday. They never fixed the wire harness. They said they had other codes for other things. The owner seemed like a good guy when I talked to him. He told me my car would not start immediately. I takes up to 60 senconds because of the bad wire harness. THey did not fix the defective harness after having my care for 2 days. Do not trust them. They do not care! read more

Thank you my brothers!!! Please read the entire review. I dealt with Red Rock Auto prior to my recent experience in April 2023 and had previously experienced a bit pricey for the repairs they had completed. Even spoke to the owner Bill about it. Now once again more than just pricey but I believe PRICE GOUGING!!! And WAY OVER PRICING YOUR SERVICES!!! Don't blame it on prices of parts, NOT TRUE!!! I understand prices have increased but not so true when other quotes are much less. I took my car in with prior appointment made to RED ROCK AUTO for an oil change and front brake replacement. Was asked by Bill the owner if I could leave the car for a day, sure no problem I stated. Upon arrival I stated I could leave the car for two days if needed. Thinking time for part's deliver, etc.. After not hearing anything from Red Rock Auto the second day at 2pm, I called. Someone else answered and asked when did I bring the car in? I stated yesterday morning at 8am. He said; I'm sorry no one informed me, I'll get right on it and call you back in 30 minutes. After over an hour not hearing I called again. The oil change was NOW done but you guessed it not the brakes. The owner Bill offered his truck full of gas for the remaining of that day and the next day and it's ready to go. I'm on my way to either pick up my car or use his truck. Bill stated okay I'll work up an estimate for the brakes. I left with my car and estimate in hand to bring my car back in in two days. After calling around and checking prices, three competitors of RRA. Quotes of up to a couple hundred less to less that half the price. Yes that's right that much of a difference. Red Rock Auto front rotor and ceramic pads brake replacement estimate was $768.00!!! I paid $372.00 at a competitor of Red Rock Auto and done in less than 2 hours!!! I obviously picked the wrong company to deal with first. Thanks RED ROCK AUTO for the lesson again with auto repair companies! Before I had them replaced by the competitor I gave Bill at RRA a chance after he admitted to me that he dropped the ball on my car to at least match or beat his competitors price. He checked and said all he could do was reduce about $100.. Oh he explained I get it your budget can't afford it. It's not about my budget Bill dude it's about WAY OVER PRICING FOR YOUR SERVICES !!! The brakes job I was getting wasn't lined with gold!!! As a women who's already aware of being taking advantage of I came out okay. PLEASE EVERYONE BE AWARE OF RED ROCK AUTO RIP OFF!!! and WAY OVER FOR PRICING for SERVICES!!! PRICE GOUGING!!! Thank goodness I'm an aware female in a man's world of auto and coming from a drag racing family and growing up with three brothers who taught me well!!! Thank you brothers! True story by Mary Langdon in Sedona, AZ read more

These people were great. They were busy but got our vehicle taken care of quickly so we could head back home. Also they are a AAA shop so AAA members get a warranty on their work. read more

Had an issue that was time sensitive in the MIDDLE of an elder-move! They looked at it right away for us. Replaced the part and we were on the road. God bless these people. Not just professional. Also, kind humans. read more

My experience with Red Rock started a little shaky. However they are a group of professional men as mechanics. They worked things out for my benefit and in the end I was more than satisfied with the experience, and the customer service was good. Respect Red Rock Auto & Cycle, Sedona! read more

My car was making a strange noise so I brought it here. Waited 3 days to be told I should add my own oil and that they had no clue what the sound was. I then went out of my way to meet with my mechanic friend in Phoenix and he identified the problem within 5 minutes and didn't charge me 80 bucks for literally nothing. If you have self respect, go and find a mechanic that won't price gouge you and waste your time. I can say with confidence that this is the worst automotive repair shop in Sedona greater area. Don't go here, don't support bad business. I fully expect the owner to respond to this with self preserving falsehoods. Don't listen to him The only damage control this guy seems to be good at is writing out essays attacking anyone who recognizes the incompetence of his own staff. read more

Great service, fair prices and nice staff!! They managed to get me in the day of my request, helped me with rust on my brakes and rotating my tires. Great service and were very willing to help. I've had experiences with auto shops that try to penny pinch the life out of what work has to be done to my car but they were fair and were more concerned about helping me get my car fixed. Would recommend and it's a local business which is always a plus! read more

This place is a saving grace. My husband and I started having battery issues on our way up from Phoenix. We had just had a brand new battery put in the week prior; come to find out auto zone rep did not correctly put in our battery and all of the connections were loose. We were able to get right in when this place opened. Spoke with Michael, who was so transparent and incredibly helpful; even pointed out additional flaws our JEEP dealership did regarding our oil changes. Not only did I feel like they wanted to help find a solution for our battery, but they weren't trying to nickel and dime us! Wish we could find a place like this in the Phoenix area! 100% recommend! read more

Amazing customer service! Bill is a class act!! Hit a deer on my way to Sedona at night and wanted to have my car checked out to see if I can drive it back to Vegas. Found Red Rock on Yelp and took it in for a look see. Bill and his crew took a look at its condition and decided it is unsafe to drive it 200 miles back as the hood may fly open on the freeway. Bill called a local body shop which repairs high end cars and later took me there himself. All that without charging me a penny! BTW his auto and bike shop looks amazing! read more

Great experience with Red Rock Auto & Cycle! Took my car in that had broken down and they told me right away what could have caused the issue. They diagnosed my car and were very friendly and professional when I told them I wasn't able to get the work done at the moment and had to just pick up my car. Helped me load it on the dolly and everything. All of their help for a low reasonable cost. Appreciate everything Tim and all of the guys from Red Rock Auto! -James read more

These guys were really awesome. I had an issue on a road trip and they identified the culprit to be... mud. Yeah. They powerwashed it out and let me know I didn't need any of the massive repairs I was kind of expecting. I did have them change out my belts, but even those, they said didn't show signs of failure, but they had squeaked a bit more than I cared for at times, so I went ahead and had them changed as a precaution. Since I was going to do so, might as well have these guys get the business since they helped me out so well. Super nice and genuine too, I could tell by how they treated me and other customers as well. Wish they were located in my town. read more

My car was towed in from I 40. They went above and beyond the call of duty. Spotting and repairing my Honda's problem. Had us back on the road to Albuquerque and my daughters track meet. ASAP. Very friendly. Very professional. I definitely recommend Red Rock Auto! Marty collins and marylacy Collins Queen Creek AZ read more

My car broke down and AAA towed it to this place, they did an inspection on my vehicle and told me I needed a thermostat replaced and that it was cost me $2000 to replace! Completely ridiculous, and of that the labor cost was $1300. I tried talking to them about the absurd pricing and the guy on the phone was being dodgy about giving me the itemized prices and then he followed it up by telling me the car is also overdue for an oil change and that it's clear the car has a neglectful owner. It was as if he was trying to justify the crazy prices by telling me it's because of a neglectful owner, thing is that car was NOT due for an oil change, it had been changed less than 2k miles ago, so I don't know what he was on about but I was losing my patience at this point. After having enough of their nonsense I did a quick call to other nearby shops and they quoted the repair for $400, safe to say I went with them. Easiest $1600 I've ever saved and the new shop is also telling me it doesn't even look like the thermostat needs replacing but we are doing it anyway. awful auto center, save yourself the hassle and go somewhere else. read more

Car broke down in Sedona. Called this shop 2 hrs after they closed and BILL the owner answered the phone. We explained the noises my car was making and he actually came to the lodge we were staying at and listened to the noise we were hearing....turns out I was out of oil!! Completely!!! Bill went out and got oil ( mind you this 7:30pm) and thought after gettin the oil in, I could drive it to his shop in the am. Anna and Michael were as terrific as Bill!! THIS is the place to go in Sedona, Az. read more

Excellent service. Didn't have appointment but they fit me in to change rear brake light. Great service.

I got the dreaded "check engine" light in our Toyota Highlander while in town, and the local auto parts store (starts with an "O" and ends with "Reilly") would not check mine even though it's posted on their storefront that they do. This was due to their covid-19 fear. So I quickly called this establishment and Michael answered the phone. He was courteous and knowledgeable, and he told us to come right over so he could run an engine diagnosis. With his device, he found that the engine was running lean, but it was ok to drive as the printout showed an oxygen sensor issue. Here's the awesome part: my autistic 20 year-old son stayed in the car because he didn't want to get out during the testing, and Michael dealt with his agitation with such patience and kindness! Michael added some injector cleaner, cleared the code, explained the engine diagnosis, and we were off and running in no time. He could have easily nickel-and-dimed us, but didn't. Believe me, you can trust to have your vehicle looked at here, and you won't regret their fabulous service! read more

If I could give these folks 6 stars I would. I was visiting Sedona and my AC fan started to make rattling noises, giving me nightmares about having to drive home to CA without AC. They were able to schedule me in, found the problem, and fixed it at a very very reasonable cost. Then they threw in a 36-month warranty on the repair that is good throughout the US, AND free roadside assistance. Just WOW! What was also very cool is that of course the morning I went to take the truck in, the fan had stopped rattling. They were very cool about just being OK if I wanted to cancel the appointment. I had had another long-term problem with the fan stopping to work after several hours on longer drives, so on a whim I asked them what it would cost to check that out, and then were able to make room their schedule for a longer repair the same day. Great service, great people, great prices. I would take my vehicle here all the time if I lived in Sedona! read more

So I've got a story about the absolute most shady dangerous mechanic service I've ever experienced. I'm pretty knowledgeable about working on vehicles and only take my truck in if it's a job I dont have the tools or equipment for. I have a 95 Tacoma and I needed new ball joints, steering rack, control arm, tie rods, etc. so I call them up and am quoted $5500 for basically a new front end. Which is fine, I drop the truck off and it's taken care of. A few days after getting my truck back I load up my girlfriend and dog to go spend the day out at Apache maid. As I'm driving in I hit a small pothole and heard some grinding noise so I check out the newly done work and everything seemed fine but turned around as something just didn't feel right. So I drive back to the I-17 which is 6-7 miles from where I was. As I was turning onto the on ramp the grinding started again and steering was impossible. I get out and look at everything again to find the tie rod on the right side was disconnected and dragging. If that hadn't come off right when it did me, my girlfriend and my dog would probably be dead. So to me it's clear they forgot to put the cotter pin on the bolt that connects the outer tie rod. I understand this is a simple mistake as I missed it as well. But as a professional mechanic I'd think that's a pretty simple thing to check after a job like that. So I call them up and they tow it and take care of the issue at no cost to me. I was extremely understanding as I get that mistakes are made sometimes. Flash forward 7 months and I call up because I need an alignment done. Bill quoted me $90 I explain I've had work done and the issues I experienced afterward, bill says he'll just take care of it, great I make an appointment for the for the following week and drop it off on that date. Well 2.5 days later it was finally done, 2.5 days for an hour job? What was the point of the appointment? I show up to pick it up and they say it's going to be $120, so clearly I'm frustrated and definitely expressed that and told them what bill said. Come to find that he didn't put that monumental cotter pin mistake in my work history, I wonder why? So they eventually drop the price to $65, cool I don't expect free work but I do expect to pay what I'm quoted at least. I get in my truck to leave and noticed my seat was moved along with my subwoofer which needs to be set aside to move the seat. So I go to move it back a realized every single wire was ripped out of the sub in the process of moving it. Thanks guys! Anyway, I fix it really quick and go to leave. I noticed my AC wasn't getting cold... I flip it on and off a few times and eventually heard the compressor clutch engage. So yesterday morning I go to run errands and the AC Isn't working, I check the fuses and all the wiring and nothings wrong. I hook up my freon gauge and notice it's completely empty, no pressure at all...not only that, but the cap for the discharge port was missing and the connection wiped clean... funny thing is, I checked my Freon pressure the week before I dropped my truck off and it was completely full. I recharged it this morning and there's clearly no leaks in the system. So Put 2-2 together and make your own conclusion. I'm a local to Sedona and have given these people a lot of my money, time and patience. If this is how they treat locals or anybody for that matter they deserve to have any licensing they have taken away. They're lucky I didn't bring up a lawsuit against them. So in my opinion I wouldn't bring an RC car to these people to work on. Update after your reply: you have the audacity to suggest I'm lying after everything you've done? My seat was ABSOLUTELY moved and the wires of my Were ABSOLUTELY ripped out by you. The cap for the high pressure port of my AC system wasn't missing before I took it to you and the Freon was ABSOLUTELY full. You ABSOLUTELY almost killed me, blame it on who you want, it's your business you need to over look major jobs. As far as the wait for the alignment I would have NEVER agreed to three days And $120. Take accountability. UPDATE 1-5-2021 After all of this I noticed some drift in my front end. Upon inspection I realized they ALSO didn't change the rubber grommet on the brand new power steering rack, so I had to do this myself today. It's a $23 part (picture attached), think I would have mind paying an extra $23 on a $5500 price tag for this negligent work?! Bill is a thief, a liar, extremely lazy and unprofessional. I'll be taking legal action as this is beyond unacceptable. Not only for the labor cost but at this point extreme danger to mine and my family's life. See you in court. PS before you call me a liar again, let me stop you. I have documentation and pictures of every single thing I've mentioned in this review. Talk to you soon read more

Red Rock Auto Center - Steering rack grommet. Is this acceptable or am I a liar? - Auto Repair Near Me - Sedona, Arizona

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My husband and I passed by Sedona on our cross country trip from NY to California. We needed an oil change, so we bought our little Fiat 500 over to the shop in the morning and had a very pleasant experience! They worked on our car right away and found a nail in our right rear tire! So the oil change was a good thing or it would have been a horror to change the tire in the middle of Sonora or Mohave desert! The owners wife was nice enough to get the tire patch at another location for us while we waited on the oil change. Coming from NYC, we couldn't believe there were nice peeps like them existed! Anyway, thank you, Redrock Auto to make our cross country trip a safe and memorable one! read more

Driving to Sedona with my young children when car started to drive funny and then flashing warning lights - "Check system" and "charging system" and red battery warning light. I'm a female driving with my two young children and was afraid to stop in dark whining road around 10 pm at night. I was afraid that if I stopped my car wouldn't start again; I was on I-17 North highway with dubious cell connections, in the desert at night. I had high beams on and it was too dark to see any sign of civilization. Map said I was 30 minutes from resort - it was a long 30 min as I prayed and stressed out about reaching resort and our room for the night. Thank goodness we made it to our hotel. Front of car was steaming when I stopped. I called my husband (couldn't call and drive - needed to focus on getting my kids to safety of our hotel) and then researched for a place to take the car next day. Decided on this place per the numerous 5 star reviews from other stranded visitors. When I called Bill, the owner, next morning he took down all my info and told me that I didn't need to come in tow truck. AAA came towed my car to shop. I thought I had torn belt per rubber smell, but Bill explained it was most likely a blown alternator. He was very patient with me on the phone. He and his guy checked it out and told me that the issue was that car was driving fine - no issues at all. We both concluded it was most likely a dead cell on 4 year old battery and best to replace it. Glad to know it's just a battery and not an alternator- thanks for honesty and upfront diagnosis. Also great customer service, as his wife picked me up from the hotel and brought me to his shop. (Wasn't quite certain if they had Uber here.) A good and honest car mechanic is difficult to find, plus the above and beyond customer service is very much appreciated! I highly recommend this place not only for stranded visitors like myself but for anyone in need of a car mechanic. They are competent, fairly priced and all around good people. read more

I cannot say enough about BIll and his level of customer service. We were visiting Sedona, car breaks down on a Saturday during the holiday Christmas week. Panic sets in, how to find a car rental AND an auto repair shop that is open! I tried other places that were closed...then found Red Rock at almost 4pm...I remember that Bill had a holiday party to attend but stayed on the line to hear my dilemma. He even offered to drive me back if I couldn't find a car rental so late. He came in on a Sunday to diagnose brake issues, stayed in contact with me, was very assuring & professional. The shop office is set up like a museum decorated with cool artistic creations and kept very clean. Thank you to Bill and his amazing crew! read more