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    Alpha Towing

    3.4 (23 reviews)
    Open Open 24 hours

    Services - Alpha Towing

    Vehicle towing

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    My truck being towed by Alpha Towing
    George C.

    I scheduled a tow 24 hours ahead of time with Alpha Towing as my AAA Premier would not service my remote location in Sedona. I was at my vehicle at the appointed time and waited.. and waited...and waited. I called 4 times and never received a call back. After 2 hours I contacted a family member to come and get me and called Alpha and told them I was canceling the tow and would find another company. I immediately got a call back from Lynette, the dispatcher I had worked with the day before. She said she had just come on duty. She was very professional and apologized. She contacted the driver, Vincent, and one hour later he arrived. He was friendly and experienced. He did a good job. I was offered a discount for my inconvenience. It turned out to be $20 off $429.50! I cannot say who is to blame here, but someone definitely did not do their job and it cost me 3 hours and a bone-chilling wait in the wind at 45 degrees. Lynette and Vincent tried valiantly to pull off a customer service save here, but I'm still disappointed and dissatisfied. I cannot recommend this company.

    it's clear that this business has zero interest in giving you car back not only that is it's late and no one's answering the phone. working hours says 8:00am but it is 8:45am and no one has answering the phone, I do not know why we have to go true all this with towing company's given a f... finally they answer us back after 20 call saying "Did you just call us like 20 times !?'' Never Do that Again !! If you have an emergency call 911. Really ?! Vincent he is the kind of person who brings balance to this beautiful work give him a raise

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    9 years ago

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    Ask the Community - Alpha Towing

    Review Highlights - Alpha Towing

    It took the mechanic 2 weeks to fix our truck and Zeke and Lynette were very patient and understanding.

    Mentioned in 3 reviews

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    CARSTAR of Sedona

    CARSTAR of Sedona

    (11 reviews)

    October 10th my Ram 1500 was hit on the drivers side by a car in Albuquerque, NM cracking the rim…read moreon the passenger side front wheel along with damaging the drivers door and panel above the wheel. I was able to drive the truck towing my RV 86 miles south of Flagstaff contacted AAA to have the truck and trailer towed to Flagstaff, AZ. October 20, 2025 my Ram 1500 truck entered the body shop at Carstar of Sedona to have repairs done from an accident in Albuquerque, NM. A week into the repairs Jacob called saying the truck was ready I refused to pickup for the following reasons: 1. The drivers and passenger door paint did not match Jacob said they were not able to do the second door as they would need to strip and paint the door to match. Insurance company was called and the truck went back into the shop. This was on Friday the Oct. 24th 2. Received phone call stating the truck was ready this was on on Nov. 5th went to pick up the truck again only to notice the newly installed cap was scuffed and scratched along with the plexiglas was shattered. I was never notified Jesse said it was cracked when I brought the truck in I asked for photos they were not able to show the photo that was supposedly taken when I first brought the truck in. The photo that supposedly showed the crack did not show the date Jessie said the date fell off. The guys said it looked good as a design. I was very disappointed that I was never notified and was not mentioned went I went to pick up the truck until I noticed it and asked what happed to my cap and why I was not notified (no comment)the top of the cap was never washed had build up of dirt asked again why they didn't wash the top the owner said the guys was not able to reach it, I asked the owner what happened to using a ladder and brush? The truck went back into the shop to buff out the scuff marks and scratch's only problem now is when the sun's out you can see the buff marks. (I had taken the truck over to have the cap looked where I purchased it I was told something hard would have had to hit the pexiglas for it to shatter) Cost to repair the cap $400 to clean up and install new plexiglas also cost to have a detail shop take care of the buff marks. 3. November 6th finally was finally able to pick up my truck from Carstar of Sedona and head home to Washington State. Pro: 1. Because the delay of getting my truck back the shop drove my truck to Discount Tires to have my tires installed which I had paid ahead of time (this was done as I at the needed to check out from the campground I was staying in) 2. Door's turned out nice they now both match. My suggestion for the Carstar of Sedona is if there's damage that happened while in the shop to communicate to the customer so there's no surprises

    I recently had my bumper replaced on my Jeep Wrangler . The service was great, and Justin made the…read morewhole process easy. He even passed on the savings to me when the part came in cheaper than initially quoted. Highly recommend for your collision repairs.

    Northern Arizona Roadside - Our burnt bearings

    Northern Arizona Roadside

    (20 reviews)

    My family & I were traveling from California to the Rocky Mountains of CO when passing through…read moreFlagstaff my trailer brakes went out on my 20K 5th-wheel trailer. We were fortunate to find Nick & he came right over. In the parking lot of a hotel he properly repaired all of our brakes. Nick not only did the job right but he genuinely cares about his customers. That is not a common thing in todays times. As a business owner myself I appreciate his genuine character. If you are ever in need of roadside service in Northern AZ, you will not go wrong with Nick. Thanks Nick! Happy Camper!

    A lot of what you wrote in response was very inaccurate including travel times and my…read moreaxel/spindle/threads being bad. You took advantage of me before the holidays and that's all I want people to know. I wasn't going to respond to your response on Yelp but the fact that it's now been over a month and you still refuse to send me a detailed invoice and the fact Nick decided to immediately text me after my initial review threatening legal action and bringing up my military service which is completely unrelated says all without me saying anything further. I gave your company over a month now to send me an invoice and I would have ignored Nicks unprofessional, unprovoked threats, and belittlement over my military service but I can't look past it any further. Here are screenshots of what he texted me immediately after my first review, something I believe everyone will want to see before doing business with your company. For everyone seeing this I spent many years in the Army and I'm a combat veteran so I'm not sure why Nick decided this was relevant to text me when all I was asking was for an invoice so I know why I was charged such an obscene amount. If the invoice looked correct I would have deleted my initial review and went my way but I know that wouldn't have happened which is exactly why he still refuses to send it, something I'm owed as a consumer. I will be disputing $350 of the $946.49 charged to me and will be contacting the BBB over the unprofessional texts that were very unnecessary and unprofessional. These screenshots say a lot about Nick and your company's character.

    Alpha Towing - towing - Updated May 2026

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