I will let you in on a secret, JAWS Computer and IT Services has such a solid reputation that they don't need to do individual "PC repair" or "home personal computing issues," since they are locked up with business accounts. However, Alan is one of those old-school professional experts who is linear, sequential, thorough, meticulous with his work and yet kind, that he cares about helping you because he has the power. Just hearing my distress over the phone, he talked me through a computer glitch and suggested a solution...on the day before HE was going in for surgery.
Yonks later, I came up against another issue and took my laptop into *another* IT/cell phone repair shop on Overland Avenue (although I hate to walk it anywhere and especially into a public shop). Within minutes of getting there, I knew I was not going to get help because they would not explain what they were doing and had clearly not comprehended my issue. I snatched the computer back, went home, sulked, and called Alan again.
He said he needed to remote log in to my computer and he himself sat for an hour, clearing up start up artefacts and talking me through speed and performance issues on my computer. I didn't need to travel, his firm uses a utility to take over my computer remotely.
Alan is a very able computer diagnostics expert with a host of suggestions for solutions up his sleeve. This is the kind of person you really want as a computer medic. After the time he spent, he said it was a complimentary consultation...because he really doesn't charge individual clients and if I needed subsequent services he would consider a charge rate.
Alan can assess your computer savviness and work with you using explanations at your pitch, rather than act like a hooded monk with secret computer expertise that you, feeble lower being, are not privy to.
I would recommend him to anyone. Question is, he doesn't have a storefront here, and is usually only accessible by phone. read more