The ratings are poor for a reason.
I came in with 15 minutes to spare on the 20th. I came in because one person was in line, there was one more person who walked in front of me.
Making a total of two people in line in front of me. I knew 15 minutes was ample time for a quick coffee. Tipped and paid.
After 12 minutes elapsed I peered behind the barista counter and saw there was a line of maybe more than 8 cups. I kindly asked if I could come back later as I couldn't wait.
1) if it's going to be over 15 minutes for coffee, maybe let someone know.
2) I understand the 2 people in front of me had large orders, and that's why I kindly asked to come back.
I couldn't make it back in for 3 days because I have business in Santa Cruz and the Bay Area. That evening I had to return to the Bay Area.
Not a big deal, I frequent this place often and if they couldn't redeem the coffee at my next visit- the barista should have just said, "Hey, I can't, but let me refund you" They verbally consented to myself picking up my coffee at a later time.
I came in today, no one in the coffee shop- and asked kindly if I could pick up the coffee. The kid working was confused. He got the tall brunette, woman.
No absolutely not, you left your coffee. No, I am returning to pick up the coffee I was told I could pick up at a later time due to the excessive amount of drinks that were waiting to be made without no knowledge of the unusually long wait.
She was extremely aggressive, and was basically just implicating me as a liar without saying it directly.
She said I have no proof of purchasing the coffee and when I showed her and then asked for a refund she refused. Saying I left my drink, which I did not, I was told I could come back at my leisure to grab it.
Any professional would have left a note in the drawer of this unusual incident.
So she called the police, as I demanded a refund and basically nothing happened except wasted tax dollars. Except them telling her that this is a civil suit and that she needs to refund me. I called the non emergency line to ask questions. Lol, you didn't provide the service why didn't she refund you, is what they said. Ha!
How greedy can you be though?
To have avoided this, they should have immediately refunded me and this never would have happened.
I thought because I was a decent human being, I would allow them to keep the tip and keep my money invested and Since I come in enough, it would be no problem for me to grab my coffee that I paid for.
This business has poor quality, poor customer service and they are even abusive towards their customers. They rather get into a heated argument than to offer a refund for a service they did not provide.
Payment for my coffee, here is the tip they adjusted for themselves even though they never provided the service they were compensated for. That's theft! read more