Overall great experience. Doctors were very attentive and…read moreaddressed all our questions and needs. I came here with my mother - who had an eye exam here. They treated my mother (who is older and does not speak English) with empathy, and understood what she articulated well. The staff was great helping my mother with testing and also helped her with glasses. When I checked in - they went through insurance coverage with us and everything was clearly explained.

I had a really good time! Doctor was really good. I did…read morehave dry eyes for a long time and finally a doctor addressed it without just tell me to use eye drops. I will be returning for a dry eye treatment (IPL). Staff was excellent helping me with my glasses and explaining contact lens coverage to me through my insurance plan.

I have been going to North Suburban Eye for many years.I always feel special, informed in the…read morelatest technology and never rushed.The staff is always friendly and makes me feel that my appointment is the one that matters and they are focused on me.I couldn't pick a better dr then Dr Rita Cherian. She is immediately engaged without being overwhelming. We have a one on one conversation and I leave feeling content and totally informed . I know if I have any further questions, she and entire staff are there for me.I look forward to my appointment.

From the owner: Welcome to North Suburban Eye Associates! With offices in Wakefield, Beverly and Winchester,…read moreMassachusetts our eye care practice is dedicated to excellence in ophthalmology and to providing services in all areas of ophthalmology. Including; cataract surgery, LASIK eye surgery, glaucoma treatment, retina eye care, and even pediatric ophthalmology focusing on children's vision. Led by C. Douglas Evans, M.D., Kimberly Mooney-McNulty, M.D. and Sandra Hu-Torres, MD our staff is not only vastly experienced but also well organized to handle a complete range of vision related problems. If you are located in the North Suburban Boston area and seeking excellent ophthalmologists you will find this at North Suburban Eye Associates. Whether your eye care needs are routine or complex, we invite you to schedule a convenient appointment at North Suburban Eye Associates. North Suburban Eye Associates serving the greater Boston area, adheres to the highest standards of quality and a firm commitment to our patients. Our goal is to educate each patient, to ensure you make informed decisions regarding your eye care.

I came to Medford Optical on the recommendation of a good friend, and I had a great experience with…read moreUmberto Rossetti, optician at Medford Optical. He is professional, knowledgeable, and took the time to ensure I found the right frames and that my glasses fit perfectly. He exemplifies exceptional customer service, making the whole process smooth and comfortable. It's obvious that he genuinely cares about his patients and takes pride in his work. Chandra Richardson, the owner of Medford Optical and an optician, is also extremely helpful and patient when addressing patients' eyewear needs and concerns. I am now a returning customer ten times over. I highly recommend Medford Optical to anyone looking for quality eye care and outstanding customer service.

It took 4 times to try to get my glasses right!!! Uggg. Lines?no lines? doesn't matter if I can't…read morefocus and see wearing the glasses. I tried to explain that the prescription must be wrong! No attempt to reexamine. Frustrating as all get out!! I finally gave up..took the glasses and put them in a drawer I'll donate Big waste of time and money They just don't listen!!

Great at wasting your time!…read more When speaking with the person that makes appointments I was assumed that they take VSP. Upon arrival for my appointment, they informed me that they are out of network for VSP. I mentioned that the person that scheduled my appointment assured me that they take VSP, they said then said that they do. They told me to pay for the appointment then and they would give me a receipt that could be submitted to VSP and VSP might reimburse some portion of the visit. Obviously, they are out of network and don't take VSP. What a waste of time. Not fun getting jerked around either...

I tried this clinic out because I needed a new eye doctor and glasses prescription…read more The tech was friendly, but the eye doctor himself was dismissive. He wrote a prescription without talking to me about astigmatism. I can't wear my glasses without getting dizzy. When checking out, the desk staff was pretty rude. Then I got a reminder to attend my follow up? For what? They automatically scheduled me for two appointments without checking my schedule or asking me to attend. It feels very paternalistic, doesn't feel like I was involved as a participant in my care. I didn't feel comfortable there and won't go back. Why should my insurance (or a patient) pay for appointments every three months if there's no ongoing treatment?

For adult, the service was fine. No complaints. For kids, they don't take vision insurance and…read moresubmits the claim to medical. I wish they had told this before the appointment because submitting to medical means higher copay as the doctor will be considered specialist. Not sure this is a general practice everywhere, and I was told by others that it was not. I don't understand this policy as this means vision insurance for my kid means nothing.

I made an October appointment for my daughter back in July(October was the first availability they…read morehad at that time). They just called in mid-September to cancel and want to reschedule it for January at the same office. We have been waiting for the appointment from July only to be pushed back to January. Very disappointing. I see other recent reviews of similar experiences of doctor cancelling appointments. My daughter needs a yearly eye appointment. Now, we have to find another provider.

I was pleasantly surprised with these guys. My usual were doctor couldn't see me for months, due to…read morecovid I assume. I was looking for a closer eye doctor anyway since mine was a hike. The last time I tried I ended up at a place that cared more about selling than my eye care. I won't name the place but they wouldn't allow me to take my prescription anywhere else for contacts or glasses. I had to buy them there for 3 times the price according to them. It was a huge ordeal and I'm glad that's over. Different story here! I made an appointment online for a few days out. Pretty seamless process. Upon exam they were very concerned about covid and had all precautions in place. Contact lens Exam was great and they even made me glasses in 5 minutes! Very friendly and courteous group of people. I would recommend them to anyone.

My daughter has been wearing glasses since she was 8 years old, and with him it was an…read moreextraordinary consultation, a lot of patience and dedication, thank you for the care and professionalism!

I was a new patient today, first time in. I was really happy to get an appointment as I just called…read moreyesterday. While I was filling out the paperwork, I witnessed the receptionist, Anne, personally calling Tufts to help a client figure out her insurance plan. She was on the phone for about 10 minutes, then guided the woman through the next steps (calling MassHealth) in the office. I was very impressed with her generosity and specialized attention (we all know how hard insurance companies are to talk to). I went in for an eye infection and the doctor was nice and listened patiently while I gave him all the information. He checked out my vision, put gels in my eyes to see unhealthy spots on the surface, examined the oil glands around my eyes, dilated my pupils for testing, and took photos of my eyes for glaucoma testing. There was no co-pay or fees when I left, so I guess my insurance (Tufts Health Together) covered it all. The only feedback I could give to improve this practice is to give out those cheap paper sunglasses to patients if they get their pupils dilated. If I didn't have my own sunglasses with me then the sunny walk home would have been painful!

I've been seeing Dr. Saragas for five years now... I first went in with a large Chalazion that he…read moresurgically removed for me with 100 percent satisfactory results. Unfortunately for me, that was only my first Chalazion of many and I eventually developed Blepharitis, which I see him for every 3-6 months. Over the course of the last five years, he's worked with me tirelessly to find relief for my condition & symptoms and never makes me feel self conscious about my relentless push to find a viable solution. He has a great manner about him, tons of insight and always thinks of different approaches when things aren't working and celebrates when things are. My condition has ups and downs, but I can always call at any time and they'll do their best to get me in as soon as possible. Thanks to Dr. Saragas and his assistant Anne for being on my team to help me battle and hopefully win my fight against blepharitis and chalazions.

The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

Mass Eye and Ear, of all places, doesn't understand accessibility and accommodations for people…read morewith vision and language disabilities. They have a page on their website that says they can provide communication in required formats for people with disabilities, but none of their staff are aware that the law requires this. The webpage saying they provide accessible communication only has a phone number to contact them. It has one e-mail address, but that is for requesting interpreter services, not for general e-mail correspondence from people who need to contact the clinic via text. The website says to use the portal to schedule appointments for patients who are already registered, but the portal is set up so there is no way to request an appointment unless already seen recently by that department. The Patient Relations office has no idea that the ADA exists and told the person to find an abled person to make a voice call for them. The nurses in the departments don't understand what large print is and several of them have provided a legally blind multiply disabled person with handwritten illegible instructions, stating they don't know how where they would type and print instructions to give the person. Their solution was also "can't an abled person just redo it?"

No one had written a review for a long time, so I like to say…read more They are the best; The digital Optometry Doctors are amazing (Booked every hour) their Opticians have more than 25 years of experience in the optical field and they try to accommodate Spanish and Portuguese speaking patients.

This location is awesome. Jaime and Carolina are wonderful, kind, respectful and professionals…read more It's always a pleasure to interact with the both of them. I've been going to this site for many years. They are professional and a great team! 1/13/26