During my last few appointments, Dr. Phan spent almost no time examining my teeth after the cleaning. The last time was particularly bad. After the cleaning, Dr. Phan came in like he was in a rush (he was in the middle of a procedure with someone else), took a 5 second scan through my teeth, and said I needed some very serious/expensive work on a region of my mouth, and started to leave. The dental hygienist was surprised because she didn't see any problems with that region during the cleaning, and the X-rays didn't show anything. He then quickly left before I could ask any questions, without offering any explanation of what made him see this region as a problem, and he certainly didn't spend any time talking through any of the options.
On my way out, I asked the person at the front desk, she said it would cost about $4K. Because I didn't get any information from Dr. Phan himself, I started asking her questions about the procedure, particularly why it was necessary, she said she would talk to Dr. Phan and would get back to me that day--she didn't. Then I called a few days later to speak with Dr. Phan directly, she said he would call me by the end of the day--I heard nothing by the end of the day, so I called back myself, Dr. Phan already left.
So of course I got 2 second opinions, both saw my teeth and X-rays and said that there aren't any problems with that region, and that I don't need any of that work. That was months ago, and that region is still perfect.
To summarize: Dr. Phan said I need major/expensive work on a region of my mouth that multiple other dentists said I actually didn't need. This would be about $4K worth of unnecessary/painful work. He didn't offer any discussion about his logic for why it needed work, and certainly didn't spend a second talking about options. This place has always been very expensive compared to the literally hundreds of other good options out there, but it has gone very downhill with Dr. Phan's lack of service, and he lost all my trust during my last visit.
Also, they schedule your cleanings for days that Dr. Phan isn't even there, without telling you. The dental hygienists have always been friendly and great there, so you get a nice cleaning, but no doctor to do an examination. read more