Was charged full price for a 'Poppy and Pout' Christmas flavor chapstick in the middle of…read moreFebruary!!!

Do not shop here! Called to surf in store purchases return policy is ridiculous. If I had known…read morethat you only get store credit I would have never purchased it. They really need to tell everyone at the time of purchase while in their store that the in the store return policy is different than the online return policy and that you won't be getting your money back if the item doesn't work out.

Disappointed with the lack of customer service when I visited here. Asked for a stadium chair and…read moregot kind of half caring "oh it's over there"...no effort to show me. Then when I finally found them they were on the top shelf , so wasn't even able to look at them. Love to shop smaller businesses but not if their employees don't care. Off to Big 5 I go I guess

Huge sporting goods store convenient walking distance from the courtyard Marriott Orem University…read more Walked in to browse but was looking for cotton mock turtleneck shirts or whatever they might have in the swim section since I'm a swimmer. Nice store similar to Dick's Sporting Goods in California but it truly is the wrong time of the year for looking for swim stuff and they did not have any cotton mocks so I left.

I can't get over the wonderful experience I had here today. Kirstie is an absolute Angel! I've…read morenever been in this store before or met her but when I walked in she immediately greeted me happily and asked me if I was looking for anything specific. I was looking for a specific top and she helped me find it and even watched me try on two different sizes in order to find the right fit. I was having so much fun with her I tried on a ton of other clothes, each time opening the door to the dressing room and she would run over excitedly to see the clothes on me and tell me what she thought and help pick the right sizes. I felt like I was shopping with a friend! I love that she used my name, spoke kindly to me, and complimented me, you could tell she really loved her job and her customers. I ended up buying a few new tops and I plan to come back in a week when the spring collection comes out. After checking out, Kirstie gave me a hug, such a sweetheart! I love this store and I can't wait to come back and have another fun fashion show!

Girlfriend tried to return clothes with a digital receipt, she was met with rudeness and a bad…read moreattitude by the sales associate. Would not recommend going here, anywhere else the staff will be much more helpful. It is ridiculous to think that a store won't honor their own receipts. 0/ 10 would not recommend, management should make some serious changes.

I ordered Bathing suites from this company. I attempted to return some of the suites because their…read moresizes were wonky compared to other suites I have ordered online. The website states that you can return clothing that is NOT a final sale or on some other sale. However, this is not clear on the receipt. In the first attempt to return I received a "return rejection". NO problem, I thought. I will just attempt the return again and leave off the sale items. However, I was locked out of all returns. After several attempts to communicate with them by Phone(mailbox full) and email(never responded to my email), they finally fixed the problem on my account. The process to sort all of this out has Consumed way too much of my time. Wish I could bill them for it. Be aware the Return process is cumbersome and full of interesting requirements that they may use to deny your return. It is a shame their IT department is so antiquated because they have Nice quality suites....if you are large chested with smaller hips that is.

Return policy is ridiculous: store credit only, with restrictions (e.g., no final sale items, no…read moreholiday sale items, etc.). Even though I was not informed of the inability to return Memorial Day sale items during checkout, they still rejected my return. A professional, reputable, and forthcoming business should be transparent with their clients; the buyer should not have to peruse the website to search for each and every "fine print" detail. How should I have known a holiday sale item wouldn't be accepted for return if not informed? Now I'm out almost $200. DO NOT RISK buying from this site.

Ross bills itself as a fun shopping "treasure hunt" I guess in their minds, the folks that run the…read moreOrem Ross think they're steering into this and giving you the option to play on "expert level". Maybe I'm just boring but what crackhead thinks that trying to shop and find things in your size with zero organization is fun?!! I gave up after 15 minutes and walked out. I generally like Ross but the shopping experience there has suffered significantly since the deadly combination of the pandemic and Bidenomics. That combination killed far more businesses than the pandemic killed actual people. This has led to less variety and product availability. Treasure hunts are only fun if you find some treasure and I find significantly less treasure now than I did 5 years ago and any point prior to that. I have three daughters and live in Las Vegas. There's a major East/West road that cuts across the entire valley and has about a dozen Ross locations on, or within a mile of it. My kids used to love it when I took them "Ross Crawling" on a Saturday but the joy of that has dried up pretty significantly due to less product and variety. It would be awfully hard to #RossCrawl if there was no organization of clothing items by size since you're rolling through at high speed looking for specific items, which usually includes clothes/shoes. Thankfully, the only location that consistently seems incapable of grouping similar sizes of clothing and shoes in their corresponding sections is the Orem location. Seriously, I'm not talking about a couple of items that have somehow been moved to the wrong section, it's the whole store. I've stopped at this location nearly every time I've visited UT the past 15 years and I'm done. It was so bad on my last visit that I gave up forever. I realize that many stores move their stuff around regularly so you have to hunt for stuff, which causes you to maybe find things you weren't shopping for that you might choose to purchase. To be fair, I don't love that either but this is ridiculous.

I don't know about you but when I am in line ready to pay I don't want to be yelled "Next", From…read morethe cashier, When I approached to pay I smiled and say: "Hi" , I did not get a response, instead she said: "cash or card?" When I said "Thank you" : I did not get a response I told the security guard to tell the manager about this. I'be never been in a store when they said next NEXT, NEXT,NEXT UNLESS is government agency I work in management and I treat people really good in fact they always like it. I'm gonna teach your how is done: You say: " May I help the next customer please", also when somebody said hi, you respond: "Hi,how are you ? also When a customer says thank you: " You're supposed to say, you're welcome, thank you for shopping at Ross" After all we the customers pay your salary by shopping there,right? be nice! We are spending our money there. I don't know who trained you or I don't know who in the world is supervising you, look at all the bad reviews If you need help please contact me and I'll help you will get a lot more customers,you'll make more sales and better reviews and maybe you could even open the second store in the area

It looks like this store may have closed, but several years ago they made a custom made swimsuit…read morefor my daughter who was competing in the Miss Utah pageant and we were very pleased with their service and assistance. Our interaction with them was very positive. The talented seamstress who helped us was professional, extremely helpful, and went the extra mile. We loved working with Billiejo Clothing and hope they can return to business in the future.

We went to Billiejo Clothing to create some custom dance uniforms for our team. The initial meeting…read morewas good, but after that we never heard from them. Several calls (that no one answered), emails, and MONTHS later we FINALLY were able to get some news on our uniforms. They did a fitting and told us the uniforms would be finished by the end of the week. Another MONTH later we hadn't heard anything after trying multiple times to contact them (including showing up at the store and asking to talk to someone more than one time). Finally they responded, only to tell us they didn't have all the fabric they needed, which they assured us on the first day we met with them that they had plenty, and had to wait for some to come in. When we finally got the uniforms, the sewing work was shoddy at best. Sleeves were left unfinished, the seams down the legs had holes, and after wearing the uniforms for all of 10 minutes 3 of the girls had holes in the crotch of their uniforms. Overall the design was nice, and had the company communicated with us and taken the time to make sure the uniforms were finished our experience would have been much better.

Unorganized, kind of dirty, and overpriced. Not too busy but no employees to be found. The last…read moretime I try going here.

ZERO STARS! ... I felt strongly moved to write a review on…read morethis. This review means a lot, trust me, because until today, I was of the kind of person that I would not go around leaving bad reviews on businesses if at all possible. But when the experience is this Horribly BAD , I have to come here and leave a note. Truly hoping for the owner of Burlington to see it, because neither the manager Tory o Jessica, the District asset protection manager were polite, nor professional AT ALL to help me with what was supposed to be a very small request. Neither would they give me Information to connect with their immediate supervisor. But more importantly because this is VERY BAD REPUTATION for the store. And I am certain this is not the type of employees the store wants to have around. So here it goes: All I needed was a copy of a receipt for a transaction I did at the Ogden branch. When I contacted Ogden, they said I had to go get it in person. I live in SPANISH FORK!.No good suggestion was made as to how to go around that, but I guess I am alive and ok and with that up to this point. Then it occurs to me (not them) to see if I could go pick the copy of my receipt in Orem. They said " call Orem and check with them". So, I call Orem (last Thursday Jan 4) and the gal on the phone says " oh yes, sure. Come on over tomorrow morning and we ll help you with that receipt. So, so far we are ok. Great, I take time off work to go over there, since I needed the receipt for a report for my job, and head over trusting that I would get that recipt no problem. I drive all the way to Orem and when I arrive, there is only one gal at the cashier. I gave her my request and she said she had no idea about my request. So she calls the manager. Here is where Tory gets in the picture. She starts talking to the cashier through radio, asking questions back and forth with the cashier as a middle man. The cashier was patient for a couple questions and so was I, but when more questions kept coming through the intercom, the cashier just suggested Tory to come over In person. I totally agreed. So finally Tory comes and she says," I don't know how to do that, I've never done that"... Period. And then silence....so after some pause I say: so? Can we do something about it? Or look for ways to make it happen or see if there are some options? I had to drop work and spend gas to come pick this receipt and a rep told me I could be helped with this request, no problem." She had no clue where to start or finish. But that is not the worst. Many times people have to learn on the go and that is understandable, right?...However, in this case, there was no sign at all of her trying to do anything to see if she could find some way to help. So I had to suggest to her to call another manager. Genius right!?... Obviously, that should have been her initiative, not mine. Anyway, finally she starts calling someone. As soon that person picks up the phone, Tory, instead of asking for suggestions to get help, she starts from the get go telling that person all reasons why she cannot do that or why it sounds, rather impossible to get that done since the transaction was done in Ogden. I am not sensing ANY willingness to be helped at this point. The other gal didn't seem to know how to do that either. Folks, please remember, this just happen last week. We just entered the year 2024! And this crew has no idea how to help a costumer get a copy of a RECEIPT! So once again it occurs TO ME to have her call the branch in Ogden who had initially recommended to get the receipt in Orem. Guess what? would not call them. She asked ME, to call THEM Instead. Mind blown, I decided to go ahead and call anyway, and a nice gal in Ogden starts narrating easily what the steps are needed that she should take to pull that receipt and i passed along the informationto her.... Now, check this out, after I gave her the Info on how to so it ( I had hung up my phone to give her the Info of the process) she said. "I need to hear that from her directly". I just could not believe my ears. Despite that, I call her AGAIN! and put her on the Speaker to have her take those exact same directions i gave her, but from the mouth of the gal in Ogden. Sure enough she makes it to a screen on her computer with details of the transaction i was looking for, but guess what? at this point, before she prints the receipt, she also gets on the phone answering acall from another manager, this is Jessica the District asset protection manager, and instead of processing the print of the receipt, she closes the screen where my transactions was clearly visible, and goes on to tell me again that this is not possible . Now if you think this was BAD costumer experience so far, wait, THERE IS MORE!! When Jessica gets in the picture ( SEE REMAINING OF STORY IN THE PICTURES attached)