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Preloved Provo

4.9 (7 reviews)
Closed • 10:00 am - 7:00 pm

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2 years ago

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2 years ago

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2 years ago

So cute! Service was great! So many cute and amazing brands! I'm so glad I saw this cute little place :)

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Madison And Sixth

Madison And Sixth

(6 reviews)

$$

I worked for his company and it has stands as the most unprofessional workplace I've ever been in…read more I worked in sales and social media. I was one of the top salesperson at this particular location. I had been working and the owner stopped responding to me, and found out (through social media) that he had hired someone else. Weeks later, I finally got ahold of him and he texted me: "I won't be needing anymore help". About a month later he still hadn't sent me my last check, I told him by law he should've been paying me the whole month because I still hadn't gotten my check. He finally sent it to me but then put a stop payment on it. I texted and called multiple different times and he ignored me every time I reached out. Side note: he also didn't pay my friend, who worked there for a few shifts until finding a new job. I hope youll support more professional, kind hearted business owners instead of this one. There are many boutiques in Utah, Madison and Sixth should be the very last place you go. I was amazed that a "business man" would act this way. Hopefully he'll get to a place where he realizes business can only stand so long on the stilts of bad ethics!

I stopped in this afternoon to ask if they carried bootcut jeans or jeans with a flare, but they…read moredon't, which is fine. I'd just left American Eagle and had felt a little body shamed by the employee that was assisting me at American Eagle, but it went even worse with the girl at this store. I typically wear an 8 or a 10 depending on the brand, and I had asked the girl if I looked like I wore a size 12 because I was still in shock that the AE girl had suggested I try a 12 when the 10 she'd seen me in had obviously been two big in one particular area: the crotch. The girl at this store said no, and suggested I was a 14 instead. It was extremely hard to keep my composure; I was polite as I left the store but felt insulted. I definitely won't be returning here. When you work in retail, especially clothes, it's all about building up the customer and making them feel confident about their looks. This girl definitely lacks those skills.

Bella Ella Boutique - University Mall Location

Bella Ella Boutique

(64 reviews)

$$

I would give 0 starts if I could! I emailed this company to check on the status of the order. And…read morethis is how it went ... (see attached photos) absolutely worst customer service ever.

CHECK POSHMARK FIRST IF YOU WANT TO BUY ANYTHING FROM THIS BOUTIQUE. I'm sure it's full of people…read morewith brand new clothes with the tags still on because Bella Ella rejected their return for a frivolous reason. You know it's bad when you have to pin your return policy as the first post on your Facebook page and disable/hide all comments. This place is a scam. As others have noted, they are incredibly liberal with what they deem as "damaged" and what they'll reject in their return policy. I ordered two sizes of a dress. I had the dress on no longer than to gauge between the two sizes that I ordered. I tried to return the dress and they said it had an "odor" and rejected the return. There is no way this had any more odor on it than what happens when you try on something when you're physically in the store. They embellished the "damage" by saying they let it air out and the odor was still there; an outright lie as this was on my body for 30 seconds. To add insult to injury, you have to pay for shipping both ways. So when I do resell this item, I will come nowhere near breaking even. Check Poshmark or do a Google image search on the item of clothing you want. It's the same stuff that other boutiques carry and hopefully you'll find somewhere that's a much more reputable company to give your money to.

Preloved Provo - thrift_stores - Updated May 2026

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