Ian Hart has been a valuable resource for trombone repairs for a few years now. Always helpful

They have a great choice of instruments. My daughter bought her first guitar. They were very good at explaining all the information so we could take an informed decision. It was well priced. Overall a good experience. read more

This review is for music lessons only. My 5 year old started 30 minute piano lessons with Mr. Alex 5 months ago. I feel like it's sometimes luck of the draw to meet a good instructor, but we definitely got lucky this time! Mr. Alex is patient and capable handling my young and often sassy child, as well as encouraging. I feel very happy with bringing him here. There had been some confusion with front office regarding billing. Nonetheless, they have been responsive to all inquiries and concerns. Everyone at the store is friendly, and it looks like they have a good selection of instruments. read more

JAMS Music - Musical Instruments & Teachers Near Me - Dublin, California

I've taken 5 guitars there for setup, fret work, bridge and nut replacement, and warranty repair work. Both electric and acoustic guitars for that work and all was done flawlessly and expertly at a very fair price. Also, whenever I need something quickly I go to Jams first. Great business and people. I'm very happy to support this great business. I plan to use their consignment selling service in the near future. read more

Thank you so much for the rosin. I had a good performance because of you two who helped me. read more

Just had my Taylor guitar set up here. It sounds, looks, and plays better than it ever has, and they had it done in three days. If I could give them more than 5 stars, I certainly would. read more

Great little local guitar shop! When I visited to inquire about classes the staff was helpful in explaining who might be a fit for me. They carry a decent amount of guitars I didn't see a ton of popular brands like Fender but I did see others. I would definitely come to support them. I was specially looking for Fender but since they didn't carry any I had to look elsewhere otherwise I would have supported the small business and bought here. Staff are nice! read more

Jams Music is absolutely amazing. The crew functions as a well oiled machine. Brian, the instrument technician (I know there's a better title but I can't remember what it is, sorry Brian) can fix practically everything and in a timely manner! He does a great job. Patrick, Brandon, Emma and James are very helpful and knowledgeable. Plus, kudos to my guitar instructor, Scott London. I have learned so much from him and he's very patient with me. You need a lot of patience to deal with me! You can't go wrong buying a musical instrument, getting your instrument serviced or taking lessons at Jams. I rate them a hundred stars out of a hundred! I almost forgot to mention that their prices are very reasonable. I have noticed that they're very competitive with Amazon or a big box store. Support a small and local business, not a big box retailer, go to Jams! read more

I have had a great relationship with this store and the Owner. I have bought and sold stuff and I appreciate a Local Mom and Pop store. The employees are always helpful and friendly. Brian does good work on guitars and keeps them well tuned. Too many people let maintenance lapse and dented frets and bent necks make playing less fun. Great Store! read more

This is a great little shop.... Please give them a shot before visiting Guitar Center or another chain. I've gone there a few times, most recently to have 2 bass and an electric guitar restrung and tuned up. The price was reasonable, the staff is so knowledgeable (great place to get lessons too) and they have a wide variety of instruments and accessories. read more

Really dishearted by my visit a couple weeks ago. I'll call it an "off day". Came in to get my guitar restringed and all the employees were really grumpy and cranky. I've been getting my guitars restringed here for over a decade by owner John and he's really been kind and we've built up good rapport over the years. This day the white guy with the beard could really care less about me. I brought in my guitar with a pack of fresh strings and was informed it'll be $30 to restring it. When I pointed out other yelp reviewers were getting charged $20, the price john always charged me he got more aggressive and said it'll be $30. When I asked if he could calll john to clear up this misunderstanding he said I'm not calling anyone and it's still $30. When I said that's out of my range I'll try a youtube tutorial he let out a sarcastic chuckle and said yea, good luck with that and looked towards the exit door. I really like supporting mom and pop shops over big box corporations but I find it really difficult that I'll ever come back here. read more

My kid is loving her guitar lessons. She is paired with a teacher that she absolutely adores. They speak the common language of Ghibli and can always find things to connect around. Although she complains about having to practice, she is proud of her progress and really likes learning. read more

Jam's has been my favorite music store for the past few years. They have worked on 4 of my instruments, and always do a great job for a reasonable fee. Brian is extremely knowledgeable about guitars, so I always trust his recommendations! The store is in a convenient location, and have a great selection of instruments & music supplies. Everyone at Jams has been extremely friendly, professional & very helpful! I've also attended a couple of their events, and they always make me feel welcome:) I cannot recommend Jams enough!! read more

I was looking for a good place to get the strings replaced on my guitar that has a Floyd rose, personally I did not want to mess with it because I do not have the experience, normal bridge ok, Floyd NO LOL. Anyways I did a lot of research to find a music store that can take care of my guitar since it's brand new and did not want to take it somewhere where they just ding it up or scratch it. When I arrived I was greeted by 3 of the staff, which were very friendly and let them know what I needed. I was lucky enough to meet the guitar technician and asked many questions which he answered. (Very informative and has a lot of experience) the gentleman that rang me up was also very informative. I asked maybe 20 questions about their pedals, guitars and classes, which he was able to answer. I never heard this guy ever say "hmm I don't know" he knew it all. After I left I had a great experience and knew my guitar was in good hands. Turnaround time was a week, they called and said it was ready. Came down inspected my guitar and they did a phenomenal job. No damage, strings installed, frets cleaned up and all I was very satisfied. When I got home I got a clean paper towel and ran it in between to frets to see how well they cleaned it and there was no dust or dirt. Great place, trustworthy and knowledgeable people. 100% will be back. read more

Very nice and accommodating staff, non-pressuring on sale, and very knowledgeable on guitars (especially Taylor ones as I was specifically checking those out). Their luthier is also licensed by Taylor. The prices of guitars and accessories are comparable to those in other bigger music stores. They offer a good enough selection of used and brand new Taylor guitars. read more

Out of any music store I've ever gone to JAMS music has the best customer service and an amazing selection when looking to purchase gear. The staff is very friendly, knowledgeable and helpful. Weather you be a brand new musician that needs help picking out the right gear, or an advanced player that's looking to get that instrument you've been dreaming of. I've purchased stuff from music books all the way to my prized Taylor K24ce. A BIG shoutout to Brian, the best guitar tech I've been able to find near the Bay Area. I don't trust anyone else with my guitars besides him. Thank you all that work at JAMS! You guys make it hard to not spend my money ;) read more

JAMS Music - Taylor K24ce purchased from JAMS. Beautiful guitar and AMAZING tone!!! - Musical Instruments & Teachers Near Me - Dublin, California

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I stumbled upon JAMS recently after getting lunch at the Country Waffles next door. After I ate, I wandered inside, looking for a very specific piece of equipment that I haven't found in any other music store in the Bay. Vince asked me if I needed assistance, so I told him what I was looking for. He said he had one of these items IN STOCK! I couldn't believe it, since I had been disappointed over and over again. I wasn't ready to purchase it, as I didn't have my equipment on hand to check if this new piece would be compatible, but it's good knowing that this store has these in stock. Vince had a lot of knowledge about this product and gave me some wonderful advice. When I can get my stuff together, I'll come back check in here! read more

Excellent service and technical support. I have had a couple of guitars repaired here and was pleased with the service.

I found Jams when looking for a Mesa Boogie dealer, given that my local Guitar Center no longer has Mesa amps. When I showed up, I was pleased that they had all the models in the Subway bass amps and cabinets in stock, so I was able to test drive all the combinations with my own bass. I ended up getting everything I needed with the D-800 model, and left with the amp and a 2x10" cabinet. Unfortunately, when I got it home, I couldn't get the headphone jack to work. I brought it back, and John (Jams' Owner) offered to deliver it to Mesa in Petaluma, and then dropped the working amp back to me at home! Great service! read more

I took my new Fender American Jazz bass in for a set up a couple of months ago, per a recommendation from a relative. When I got it back, the action was much better, but the A string seriously buzzes. It did not buzz before I took into Jams. But I got every excuse under the sun when calling in about it from the tech; The weather, my playing style, the guitar. Everyone makes mistakes, but to refuse to address the issue while making nonsensical excuses is bad customer service. So beware. Make sure they put the correct gauge strings on our guitar before taking it home. read more

I bought a Les Paul studio off of reverb. When I got it, I knew something was wrong with it. I was hoping it was just the intonation. Brian got a hold of it and I don't know what he did to it but it's perfect I can't leave it alone. Thanks Brian for fixing my guitar. read more

Came in for a setup on a basic entry level guitar and Brian did a great job and seemed to actually care to inform me about how it went. They won me over with the cost of the setup as they only charged me for what they needed to do and nothing more, they initially estimated $60 for a basic setup but I only ended up paying $20 whereas guitar center would charge $65 regardless for basic setup and also do a poor job. They also showed me good choices for future guitars and even answered several questions I had on the phone. Update: Came back a day later and bought a new guitar and it was setup on the spot, thanks again Brian. read more

JAMS Music - Got this one with a free setup! - Musical Instruments & Teachers Near Me - Dublin, California

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I went into Jams yesterday looking for a replacement drumhead and they had exactly what I needed. The store is very clean and organized and has a great selection for all kinds of instrument needs. One of the store employees, Patrick, helped me right away and was professional, friendly, and was able to lead me in the right direction right away with what I needed. I will continue to shop at Jams for my music instrument needs. They're a fantastic part of the tri valley! read more

I highly recommend this place over Guitar Center for just about everything you need when it comes to instruments, accessories, and more! My first time here today and everyone is friendly and very knowledgeable. They fixed my Martin guitar with the saddle and truss rod in a matter of a couple minutes (for free!) and I will be coming back in the future for anything related to my instruments. read more

Stellar music store. Great staff. Great guitar techs. Great instructors for instrument lessons. Great store overall. Shout out to Vince, Brian, and Scott and Russell. Four stellar dudes with a knack for music and helping others. Ditch Guitar Center and support local businesses! Like Jams. Justin out. read more

Bought my Taylor 812ce Grand Concert here at an amazing price! Very knowledgeable and friendly staff!! They are an authorized Taylor Guitar dealer and techs so that's a plus! My go to place for my music/instrumental needs!! They have a really close connection with Taylor, I often see Official Taylor Reps here. Edit: Seriously a really outstanding place! Always come here every so often just to drop in and say Hi. They are always very welcoming and friendly. Brian Hart is really great with guitar repairs and inspections. I had him fully inspect my Taylor 914ce and do some repairs on my Taylor 812ce, really great guy. He's pretty much my main repair guy for my Taylor Guitars. read more

JAMS Music - My 2014 Taylor 914ce - Musical Instruments & Teachers Near Me - Dublin, California

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Here's what you need to consider when looking to rent an instrument or hire a music teacher at JAMS... I was initially very happy with JAMS; the staff is friendly, knowledgeable, and extremely helpful...just what I needed. Having no musical background myself, my 5th grader's ambition to play trombone was uncharted territory for me. Like most parents of beginners, we were holding off on purchasing an instrument until we were more certain of her commitment level. Renting is the best approach, but we later learned that not all music stores are equal in this regard...not by a long shot. After a little over a year of renting, for $30/month, I inquired about options to purchase a trombone. The owner, John, was very reassuring and encouraged us to consider renting a little longer since a new trombone can run $800 or more, depending on the type she will need in the upper grades. Given the length of time we rented, once we reach that point, he said he would definitely "take care of us". For my part, I should have gotten more specifics about what that would look like, but I appreciated that there was no pressure to buy, and we had more time to decide. Upon successfully auditioning for 8th grade band, we were ready to make the investment of buying our daughter a trombone. Since she was accustomed to the rental, we inquired about purchasing that one ...and despite this not being a policy of JAMS, John agreed to make us an offer based on our rental length of time. After 32 months of renting (that's $960), the owner has offered to sell us the used, *previously rented trombone* for $300. It retails for $699 brand new. That's quite a deal, for him. This business model, while great for the owner, is truly unworthy of loyal customers who have invested so much time and money in his store. And the worst part? This is not typical or standard policy for many other local music stores. We discovered that most music stores, if not all, have a rent-to-own policy. For example: at a competitor, if you rent for 8 months or more, the ENTIRE total of your rental cost goes toward the purchase of the rental, OR toward the purchase of a brand new trombone. Another store in the area has a similar policy after 10 months. And both offer rentals for around $24/month. At other stores, your longterm rental is truly an investment and you would/could own the rental trombone before exceeding the retail price. And as for the lessons offered through JAMS...our daughter's teacher is an experienced trombone player, but this does not necessarily translate to being a skilled instructor. While our daughter enjoyed her lessons, it seemed the lessons were mostly student-lead, with her instructor asking what she would like to work on. After months of little to no feedback from the instructor, and repeated issues with scheduling, we decided it was time for a different instructor with more discipline and structure. However, all the area trombone instructors have a looong waitlist, so after 9 months with JAMS, we finally scored a spot with an amazing instructor elsewhere. She's not only a talented musician, she has experience teaching trombone at the university level, and the difference is astounding. She discovered that our daughter's previous instructor was allowing her to pencil in the positions on her music sheets, versus ensuring she learns to sight-read music (!!) We now also receive detailed notes, emailed after each lesson, along with practice sheets to print out, tailored to our daughter's specific needs. And when her instructor has out of town gigs, she offers facetime lessons, at a reduced price, to avoid long gaps between lessons. (This should give parents an idea of what to look for when interviewing instructors.) We know, without a doubt, that her new instructor is the difference in getting our daughter to the next level. So we are out $1,260 in lessons, and $960 in nearly 3 yrs of autopay rental fees, with very little to show. Frustrated and disappointed to say the least, but lesson learned. We want make other parents aware that there are very likely better options for you and your family when renting an instrument or hiring an instructor...be sure to check around! read more

Firstly, I've never taken lessons here, nor have I ever financed any larger items through them, so I'm only going to speak on what I know. JAMS is, hands down, the best repair and maintenance shop in the area, with amazing customer service all-round to boot. I started on a project to replace all of the electronics in my guitar; I got new pickups, switches, pots, knobs, etc. I wanted to do it all myself, but bought everything from JAMS (except the wire). Brian, the main repair tech, despite a consistent and heavy workload, took time out of his day to answer my questions, give me advice and help me through all my silly mistakes. Plus, his set ups are spot on; I've never had my guitar play better and it's stayed consistent for a long time, now (despite constant abuse)! It's not just him, though, as all of the employees have been super knowledgeable and friendly to me every time I've gone in. Plus for the gear heads, which I wouldn't really say I am, I get the impression that a lot of these guys could talk shop with you for hours. A couple notes for the guitar buffs out there: these guys do specialize in high end selection. They have some name brand starter guitars, and it doesn't seem like a bad place to start learning, but a lot of the guitars I've seen and played are up in the $800-$1,500 price range and beyond from specific companies (Charvel, Jackson, Kiesel, etc.) And their amp selection is *mostly* Mesa Boogie tube combos and stacks, which can be a pretty penny, for sure, but they are certainly top of the line in their performance. Don't let that scare you off, though, as they do have layaway options and seem to be willing to work with you on helping you get what you want. I go nowhere else in the Bay Area for maintenance, and I'm sure my next big purchases are going to be with JAMS. Highly Recommended! read more

You don't see many local music shops that have a collective 5-star rating. Local music shops usually don't carry great gear, the customer service is usually unpredictable, and they always seem to be run by some eccentric old guy that is the world's foremost subject matter expert on some obscure instrument, but doesn't know anything about the Johnny Tyler brand of guitars he carries. JAMS is nothing like that. I stopped into JAMS fairly late on a week night to checkout their selection of Mesa guitar amps. Despite the fact that it was getting late and they were working on wrapping up, John took the time to introduce me to several different models, plugged in and took me through the settings on my favorite two, and then left me to strum around for a while. I decided on the Dual Rectifier head and cabinet I wanted, and John was helpful throughout the process. The knowledgeable and unrushed attention is what ultimately set JAMS apart for me. If you have gear questions, or maybe aren't 100% sure what's right for you, these guys are more than willing to spend the time to understand what you want and need, and help point you in the right direction. I asked a lot of dumb questions, but never once felt like I did. I visited a lot of local and not-so-local music shops in my search for a head and cabinet. JAMS carries some great, quality gear, which is a big selling point for a small shop. I recommend giving JAMS a shot before going with one of the large chains. If you live in the Livermore/Dublin/Pleasanton area, JAMS should easily be your go-to. read more

JAMS Music - Yes, that's my new Mesa and yes, it's on my coffee table. - Musical Instruments & Teachers Near Me - Dublin, California

After going several guitars stores to buy my son's first guitar , we found JAMS on yelp, the customer Service was great and they answered all our question and concerns , we have a really happy 9 year old boy , I really recommend them, read more

We came here to purchase a guitar. The owner seems to know his instruments inside out. The staff seems to be knowledgable and know what they are talking about. We were greeted and feel welcome during our visit (unlike Guitar Center experience; waited for 2 hours just to buy a new guitar). Love that they have a repair shop there. I asked about the lessons which seem to be a bit on the pricey side. This is definitely our go-to music shop from now on. read more

The employees at JAMS are knowledgeable and super friendly. The prices there are very reasonable. I was able to bring a trumpet that hadn't been touched in decades in there and they cleaned it for me and set me up with the resources to maintain it and keep it looking as good as new. read more

I had bass pickups installed by Brian. I wasn't 100% sure the type of pickups that would be ideal, but Brian was very helpful in both recommending a pickup set that was better than I had found, as well as making suggestions on how to improve overall performance. The pickups sound great and the turnaround time was faster than anticipated. Thanks Brian! read more

I have taken three different electric guitars to Brian. 2 for setup and 1 assembly of a parts guitar. Very satisfied with the work and turn around time. They have good selection of guitars and sell Mess Boogie amps & Taylor guitars. Pricing is competitive for a smaller shop and service is more personal than you would get at that other place. read more

Highly recommend Jams in Dublin! Just recently purchased a sweet, high-end Taylor acoustic on the "taylor reps in the house" day. Bought at a very good price because it had been in the shop awhile. John, the owner, hooked me up. He knows his stuff. The tech, Brian, has done all my guitar set ups, including fret work and electronics repair, etc. on a dozen guitars for me at a fair price. Decent turnaround time too. They are an authorized Taylor dealer as well. Go check them out. A low pressure place with good guys and gals to talk all things music! Oh yea. and they sell gear on consignment! read more

Note: Learn an instrument you savage mammals. Just kidding, one of my biggest regrets is not learning one when I was younger. Well as a parent I encouraged my son to. Saw great reviews on Yelp and decided to bring my son here for lessons. He wanted to learn piano and had very little experience. They set us up with a great instructor (Helen) who he really enjoys learning from. The pricing seems reasonable and the times are very conducive to working parents and kids in school. I cannot speak too much to the selection of instruments or much outside of the lessons. The people who work in the front seem to be younger high school or college kids who I imagine have a passion for music. They are all really nice and incredibly helpful. read more

The staff at this store are extremely helpful. Although I did not purchase a guitar at this store, I was super impressed with their produce knowledge and patience while I asked a variety of questions. Thank you so much! read more

Everybody at jams music is always extremely helpful! I have had them set up and restring/repair several instruments and they always do an amazing job at a reasonable price. I even came in there the other day looking for a tiny screw for a knob that came off a bass and they gave it to me for free highly recommend this store!! read more

First off: You need to know that Jams Music is an authorized Taylor Guitar dealer, which means you can play and test unique Taylor guitar models here that you can't find at a regular old Guitar Center. At Jams I was able to purchase an all mahogany Taylor GS mini acoustic electric, which is super rare (the first one I've ever seen in person was at Jams). I also brought my Gibson in for repair and have been really happy with their customer service and their workmanship. Brian, the guitar tech, is really proficient at anything guitar. He installed a strap button ($15), adjusted my truss rod (free), and fixed my guitar rattling (free!!). Jams Music is a great example of how to properly run a music shop, so it's no wonder that they are in the process of expanding. As a customer, you won't be disappointed. If you are are shopping for anything music related go here. read more

Would've LOVED to support a small local shop like this! But instead, there was a small misunderstanding that could've easily been resolved by them saying something very simple like, "Apologies, I think there was a miscommunication" or "Sorry, It's possible I made a mistake". Seems simple right? Instead I was told I was wrong multiple times by the sales manager. Not that someone there could've possibly made a mistake, no no, they are infallible. I was clearly the one who was mistaken. I was definitely the one who wasn't listening closely enough. 100% the customer's fault. It's something I wouldn't want any part of in the future. Constant buck-passing on a simple issue? What happens when there's a real issue? read more