12/20/2018 - No Stars
Jamie - how wonderful for you to reach out after 8 months - well done! Just to be clear your statement today is not close to factually accurate and is, in fact, garbage. It does however clearly reveal your "It's Not Our Fault - Blame Others" business practices and a lack of customer care. Impressive!
I am also impressed that you called me, a customer, a litigious liar - class move - you should be proud. Name calling isn't just for middle school anymore.
I had concerns about the vehicle the day I picked it up and that was clear - it did not seem right and the lines on the front of the car were off - not close to spec. Additionally, Paulie Castronovo stated that the gap between the trunk and front bumper "would get better over time". Not been my experience with Rubber and Steel. And I doubt Porsche sold these cars new with "It will get better over time" line.
So, I took the car home with concerns.
I took the car to my place of business and let my landlord to take a look at the vehicle. He is on the board of the Milwaukee Concours d'Elegance and is an Assistant Chief Judge. I did not prompt him with my concerns. He looked at it for a minute and immediacy told me (1) Some underlying structural damage has not been repaired properly and (2) the car is not close to Porsche spec.
I called and brought the car back to your shop the following week assuming you would make it right.
You nor anyone on your staff would own up to the challenges and to this day you still have an attitude that the car was properly repaired. It was not.
I was met at your place of business with a company wide (and anyone I asked on the side said "I work for Jamie") "we don't see the issue - so your story was the only one available from your business.
You and your staff looked at me like my concerns were bizarre. You simply said the car is to spec and that's all you've ever said. How can you fix a problem you don't recognize? So I left with a car in poor state of repair very dissatisfied.
So a week or so later I took the car to International Auto (IA) in West Allis to have them give me an estimate to correct your poor workmanship. I was told by the Technician at IA that the problem is due to underlying structural damage that was not properly repaired. The woman who needed to provide a quote was at lunch and the Technician was not sure they would work on it. They are trained on the newer models, but not one from 1995.
So I left International Autos and took Lincoln West toward my office. I come upon Goff's auto body so I stopped in to see what they had to say. Between International Autos and Goff's shop the trunk popped up about ¼" or so right by the driver side by the windshield due to the fact that Paulie's solution was to seat the hood latch as low as possible making the trunk almost impossible to shut.
I did not say the car is fine - the car does not belong to Sam and if he's happy or dissatisfied with the work is irrelevant. He did not recommend I take the car elsewhere. I did invite you, Dan, Paulie or anyone at your business to meet me at Goff's to review the problems before repairs were done.
I gave you substantial time to respond - no one at your shop took me up on the offer. What did you learn as I was told you were shown the issues by Goff's.(Goffs shared with me that you personally went there at a later date)
The "Deal" you referred to from Jan 8th was substantially amended from the verbal agreement I had with Dan and the document he forwarded.
Anyone still reading? Does it make sense to sign off on any possible future recourse with approximately $20k work of work recently completed?
Jamie's Customs wanted me to sign a release of any liability outright - in other words I am on my own should additional workmanship problems arise- paint failure, et al. .
Ask yourself - would you sign off on any possibility of help should other issues arise? I could not - Dan and I had a verbal deal - you (I believe) and or Dan or others changed it from our verbal deal to a written deal that was not agreed to on the phone.
The Lawyer from your insurance firm stopped replying to my Attorney's dialogue in hopes we could put this to bed. Again - here you did nothing.
I don't want to sue, but your lack of concern or help is giving me this option of last resort.
At present you must make me whole financially due to your poor workmanship - with a Check. This was something your firm could not fix because you could not recognize an obvious problem.
Additionally, you were given a second chance to make the repairs and did nothing beyond sinking the hood latch to an impossibly low position.
And the Side Rockers are a disaster. I have video and have not touched them as I may bring the car for the Judge to get a good look at your poor workmanship.
Enjoy the holidays; understand you can still make this right by writing a check and putting this to bed. I will not sign any release or agreement.
Happy Holidays! read more