Where do I begin? I got a mattress from here 4 years ago and decided it was time for an upgrade. I…read morehaven't had issue with the mattress. I chose the Chadwick Bay plush mattress. The guy was very informative and actually helpful. They aren't pushy and aren't the breathing down your neck type. We also got another mattress for the guest bedroom which wasn't too bad either called The Cambridge. I did take off one star because the warehouse people can't seem to follow instructions and called the wrong person even though the receipt stated to call someone else on the list. Anyhow, they are coming tomorrow with both mattresses. Do I think it's a bang for your buck? Yes, I do! I will warn you that they don't carry mattress name brands like Sealey or Serta. Those makers "supposedly" make the mattresses at Xtreme but with "other names". I would say check it out if you are looking for a mattress at a decent price.

I had a great uncle in town with his dog. He in his 80s and afraid to stay in a hotel during…read morecovid-19. I needed a bed for my spare room in my new house in a pinch. I was quoted a price so we got in the truck and drove the 90mins there. When I got there I was told that the split box spring I was quoted for earlier actually costs more than I was told then when I was mad and said I'd pay the extra he said they were out at that location. So I was even more upset and just took the solid one. I'm not mad at the sales guy, he isn't the one who lied to me on the phone. He was helpful. When I got home it didn't fit up my staircase and when I cut it open to see if I could take it apart and reassemble it upstairs I saw that it was absolute junk. The cheapest wood and assembly I'd ever seen. While taking it back out to the truck we dropped it literally a foot and it shattered. Whatever. I ended up having to go to home depot and buy everything to build a platform.

UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

We bought a king size mattress for $2,700.00. It started to break down 1.5 years after we bought…read moreit, so we did the whole protocol for the warranty. We were told it is just normal wear. Since, the mattress has broken down, I have had knee, hip and back problems from it. The breaking down caused the area where my torso lies to indent and then my legs don't touch the mattress when laying naturally. Do NOT believe in the warranty scheme, it is not true. Metro Mattress is a hustle. Don't get hustled like we did, go somewhere that has better mattresses and more integrity than Metro Mattress.

I had been looking at mattresses for a month before coming to Metro Mattress... and thank goodness…read moreI decided to stop here on a whim one night! Rose, the sales lady who is almost always there - is AMAZING. If you are serious about a mattress, she asks you a few questions and shows you some mattresses... then she leaves you be. Which is cool and not overwhelming, BUT she also gives it to you straight. She is like that lovable aunt that is super cool but also tells you like it is and you respect her for it. We (my bf and I) explained how we had been looking at mattresses for the past month and had a bit of an overwhelming experience at another mattress place. She blatantly told us that we were driving ourselves crazy over analyzing mattresses, which we were, and explained what we should be looking for and what we pay for is what we get. Rose is amazingly knowledgeable on mattresses - brands and what models have what, what brands tend to have deals and literally everything. She loves her job and I cannot speak more highly of her. So, long story short, the mattress that we found there that night had a factory deal going on... we got a great quality mattress for a good price. The delivery experience was awesome too. They call the night before delivery and an automated message tells you the time frame they will be coming. ALSO! You can go online and track your mattress progress, so you can see where the truck is and what stop you are on the schedule. It updates about every twenty minutes so if they are early the time for your stop changes. I think this is great so you are not waiting all day and can still go out and get things done. Save yourself a lot of time and hassle, just come here. You won't be disappointed.

We stopped here while out shopping for a new buffet/sideboard for our dining room. We currently…read morehave an old/antique buffet and China cabinet that we're thinking of replacing and liked the thought of possibly shopping local rather than in the larger furniture chains. Unfortunately that thought ended when we walked in the door. The saleswoman pretty much told us they no longer make such things, not just that they didn't carry them. When we said we'd look around anyways to see what else they might have she seemed to dismiss us. It was almost the opposite experience you can sometimes get where a salesperson follows you around the store. She didn't even acknowledge us when we were leaving. So on to the big chain stores where there were plenty of options. Didn't find exactly what were looking for but we know we have choices. Not sure what bothered me more, her lack of knowledge on furniture or her attitude. Either way we won't be back. 2021-134

Purchased a Lazy Boy recliner with a special order fabric. Sales lady, Debbie, was very helpful…read more The recliner was delivered on the day and time that was promised. The delivery men did an excellent job of setting up the new chair and taking the old chair to the curb. I highly recommend this place. Very good experience.

I had a look through Dunn's furniture a few days ago and it was the most pleasant experience I've…read moreever had at a furniture store. Usually, staff bombard you immediately upon entering which always makes me uncomfortable, and that didnt happen here. Staff were very friendly and were approachable but did not make us feel pressured at all or ask us too many questions, just made sure we knew they were available if needed and that there was a second story. A lot of the couches appeared to be really customizable and they do some price matching. I just didnt find exactly what I was looking for, but that has more to do with me being picky than their selection.

Shopped around quite a bit until we visited Dunn. Salesperson was educated about their product…read morelines and informed us of options without any pressure at all. Was a pleasure to work with Dunn. Furniture arrived in ~ 3 weeks, much sooner than other stores promised. The furniture we purchased is made in the USA and of high quality. Definitely recommend.

I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

Delivery time isis way off. I need it right away for my back problem but once I bought it I can't…read morereturn it. That sucks. I would have paid more money somewhere else if I knew it would take that long. I liked everything else. All I have left to say is that mattress better be better than just good but it better be great.

DO NOT BUT ANYTHING FROM THIS STORE! Im surprised this…read moreplace isnt shut down by now because the way they operate is insane. I came in a few months ago searching for a mattress. I finally settled on one for 500$ and was making payments over a couple months ( im a student, 8 months pregnant, ect). i wanted the mattress to be in my house before i went into labor. a few weeks ago i was going to make my last payment and ready to pick up my mattress. I went in (i live 30 min away mind you) for them to tell me that they dont have the mattress in stock. i was upset but was assured the mattress would come in soon. I called back many time in the upcoming weeks to see if the mattress came, they kept telling me its on some random truck, which they could not get in contact with because the trucking company has no phone number... only an email and they werent getting a response from the truck company. now its been a month, and i have no mattress but they want me to pay for the mattress... I was then told i could come in, get a 10 inch mattress of the same brand and they would throw in a "free" box spring. i again drove 30 minutes to this place and they forgot to inform me that the 10 inch mattress was not the same softness as the one i originally ordered. i ask for corporate numver, they tell me there is no corporate number. i ask for an email, they said they cant give me an email bc that email they use is for employees only.... what the hell bro. They tell me i should go online and submit an inquiry about my frustrations . I then ask for a refund. they say they will keep 50$ of my refund because i had the product on layaway. im very confused as to why they would withhold 50$ if they themselves dont even have the product!!! I ask them, when i originally came in, did you guys even have the mattress to begin with??? The manager (Tim) says he doesnt even know. Stay with me... then to process my refund i used three different cards when i came in to make my payments. he told me that each card had to be on hond so he can process each individual transaction to each individual card. one of them i dont have because it expired and overall to process individual refunds is extremely inconvenient. This place needs to be shut down and out of business. DO NOT GO HERE!!!! I went to Raymour and Flanigan and was able to get a softer mattress, better quality, better customer service and a better price right away. i will never come to this place again. no wonder why theyre always empty, parking lot never had cars in it and they have low reviews. i should of known.

Johnathon and dan did a great job they assembled our sectional definitely recommend for…read moreawesome/affordable price point and great service skills My wife is happy!!

Fantastic service and fast delivery, all my needs were met and the salespeople showed me all…read moremattresses that were perfect for my budget and comfort. Recommend everyone to go there!

The best mattress selection in the area. Deb was my sales associate she was friendly and gave us a…read moregreat deal. We bought our first adjustable base and love it. The store was clean and we made an appointment to ensure social distancing. Love the Tempur-pedic mattress.

Excellent workmanship. Very nice people. My couch looks sensational. The price was terrificread more

I looked at all the big box stores for a mattress. They had all their slick sales techniques,…read moregimmicks and promotions, but lacked the one thing that matters, honesty. We were looking for a mattress that suited us, not the one being pushed this month by the manufacturer. We were treated as vaulted customers and they took a genuine interest in our needs.

Why did the owner of Nine Clouds Beds & Mattresses just spend several hours of his time emailing me…read moreback and forth about Sleep Number beds KNOWING that I wouldn't be buying from him because he's 6 hours away from me AND willing to find me someone who is local to me that can give me mattress recommendations that's not a chain....all because of a blog post he made 7 years ago that initiated my contact with him. LOVE THIS!!! THIS is what being a business owner is about, THIS is the individual attention that EVERY person gets, whether they buy from you or not. You DO NOT get this from box chain stores. #buylocal #supportsmallbusiness #momandpop #ninecloudsbeds #seriousbusinessowner #customerservicegalore #ThereAreNoSleepNumberBedsInCanadaAndIAmSad

Came here to get a specialized bed, there were so many to choose from on the website when I was…read moreoriginally looking for one so I came in. Will was great to speak to and very helpful. There are recommendations for each condition or symptoms on the website which I was very pleased to see and all were helpful. I went in and ordered my bed. They delivered it and set it all up which I was very pleased about. If you are looking for a specialized bed at a great price - this is the only place you should be looking. Thanks to Bill and the team I now will get a great nights sleep forever!!