I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

Delivery time isis way off. I need it right away for my back problem but once I bought it I can't…read morereturn it. That sucks. I would have paid more money somewhere else if I knew it would take that long. I liked everything else. All I have left to say is that mattress better be better than just good but it better be great.

This place is out of business. Bought a mattress here but wasn't advised of pending closure - that…read morecanceled the store warranty!

My mom and I went searching for a new mattress for her. When we arrived, we were greeted by Paulie…read moreC. He was friendly, understanding and energetic. Paulie asked my mom different questions like if she had back problems, how does she sleep (back, side etc.) and other questions to get to know her sleeping style. Mom tried several different mattresses and Paulie even showed me how her back was aligned on the mattress. We both thought he was knowledgeable and had a great attitude- jokes included. (For us that's important). Budget was something that we had to consider, and Paulie didn't push the issue to make us uncomfortable, we went through the options and what felt right to my mom. He was a great salesman. He has our vote! Thank You Paulie!

I purchased a mattress from the military road location on Saturday it was delivered on Monday (…read morelast night ). On Monday night we went to move the mattress onto the bed and when we picked it up to move it, the mattress ripped at the seam on the back. When I called the company as I feel like the mattress ripping on the day that is delivered before it is even used is absurd. Unfortunately I was told that it was my fault as the handles on the mattress aren't actually handles and should not be used and that there was nothing that could be done. In fact the man I spoke to actually laughed and said most mattresses don't even have them and most people have common sense. I was floored!!! Now maybe it is and I'm just a dummy but why else would it have handles if they weren't meant to be used ? Then he says well anything would rip if you hit or snagged it on something ... Ok maybe but I literally was putting on the bed and ripped at the seams without hitting anything ! Either way I would not recommend this place as it appears the quality of the product is poor and the customer service is even poorer!

Order a mattress for my daughter. That was on 8/26. I was told it would be 10 business days at…read moremost. Here it is 9/14 and still no mattress. Wouldn't go back. They said they have a local distributor who makes the mattresses locally so if that's the case why so long? Half debating canceling and just going else where.

DO NOT BUT ANYTHING FROM THIS STORE! Im surprised this…read moreplace isnt shut down by now because the way they operate is insane. I came in a few months ago searching for a mattress. I finally settled on one for 500$ and was making payments over a couple months ( im a student, 8 months pregnant, ect). i wanted the mattress to be in my house before i went into labor. a few weeks ago i was going to make my last payment and ready to pick up my mattress. I went in (i live 30 min away mind you) for them to tell me that they dont have the mattress in stock. i was upset but was assured the mattress would come in soon. I called back many time in the upcoming weeks to see if the mattress came, they kept telling me its on some random truck, which they could not get in contact with because the trucking company has no phone number... only an email and they werent getting a response from the truck company. now its been a month, and i have no mattress but they want me to pay for the mattress... I was then told i could come in, get a 10 inch mattress of the same brand and they would throw in a "free" box spring. i again drove 30 minutes to this place and they forgot to inform me that the 10 inch mattress was not the same softness as the one i originally ordered. i ask for corporate numver, they tell me there is no corporate number. i ask for an email, they said they cant give me an email bc that email they use is for employees only.... what the hell bro. They tell me i should go online and submit an inquiry about my frustrations . I then ask for a refund. they say they will keep 50$ of my refund because i had the product on layaway. im very confused as to why they would withhold 50$ if they themselves dont even have the product!!! I ask them, when i originally came in, did you guys even have the mattress to begin with??? The manager (Tim) says he doesnt even know. Stay with me... then to process my refund i used three different cards when i came in to make my payments. he told me that each card had to be on hond so he can process each individual transaction to each individual card. one of them i dont have because it expired and overall to process individual refunds is extremely inconvenient. This place needs to be shut down and out of business. DO NOT GO HERE!!!! I went to Raymour and Flanigan and was able to get a softer mattress, better quality, better customer service and a better price right away. i will never come to this place again. no wonder why theyre always empty, parking lot never had cars in it and they have low reviews. i should of known.

Johnathon and dan did a great job they assembled our sectional definitely recommend for…read moreawesome/affordable price point and great service skills My wife is happy!!

I made several layaway payments on various items, covid-19 hit and after the country was opened…read moreback up. Unfortunately they or whomever fudged my layaway payments, after reaching a very very disrespectful male worker 1st claimed I had nothing on layaway. After telling him I have every payment amount and dates. After getting extremely irate with me because I'm 60yrs old and African American I was treated like a dog. Now we want our layaway info 716-314-4964

Absolutely TERRIBLE company!!!! Truly the ENTIRE company - from the store to the corporate office…read more I really wish I could have posted this review with no stars. But had to choose one star in order to post to be accepted. Word of mouth goes a LONG way. Our family will NEVER deal with them again. One time is MORE than enough.

Great store we bought a area rug beautiful. Lots to look at. Great customer service.,,,read more

I visited Bob's when shopping for a nightstand a simple oak nightstand. It was not to be found…read more This place is jampacked with furniture, but it's mostly mediocre quality. Also much of it is stylistically outdated. There are only two or three places that sell very high-quality furniture in the western New York area. A simple google search will find them. The decision you have to make is whether you want to have good quality furniture or whether you want to have good enough. If you want good be the place, but if you want very good quality furniture that will last you for a generation this may not be your place.

Sold me a living set of furniture and $500 warranty knowing they were going out of business…read more Purchased 1 week before they went public about filing bankruptcy. Here's my story. My delivery was scheduled for a Thursday between 11:15 and 2:15. I rescheduled work appointments for 4 pm that day because I wasn't notified of the time window until two days prior--no big deal. On the morning of the delivery, they called me at 6:40 am to say they would be at the house in 15 minutes. I told them I wasn't ready, and asked if we could keep the original scheduled time of between 11:15 - 2:15. The guy told me he didn't know when they could "redeliver," as if I changed the window, even though they were making the change they made it seem like if I didn't comply who knows when it would come. So I agreed because I had dismantled our furniture the night before and had an empty living room and I have guests coming for Christmas so I had no choice. They came at 7 am and it was a complete mess from there; it just got worse and worse. So they come, start bringing everything in with two guys. Instead of helping each other carry the furniture, they do it separately--one guy carries things in while the other unwraps. Because of this, the guy carrying the furniture drops it HARD on my concrete porch - I have it on my ring camera. Then while trying packing up to go tell me they are missing the end piece of my couch. They don't say a word about missing pieces until they're leaving and tell me part of the couch was damaged, and I should just call the store. I look at them like they're crazy because the store can't just give me a custom piece on the spot. I ask why they would start setting up if they didn't have everything--I would've declined the order! I tell him I can't just call the store because it's custom. I ask where it was damaged and how, I'm panicking, I want to know how bad it is and if it can be fixed because I can't wait 6wks for the end piece of the couch. He says "all the wood in the back is smashed and can't be repaired." He tries to get me to sign, but I decline. They leave and within 30 minutes, call me claiming they found a piece that fits and matches at another store--which is a straight-up lie because it was a custom order. So they lied, saying it was damaged when the whole time it was just lost. They bring it back, put the chair and the couch together WRONG/INCORRECTLY, and tell me that's just how it is when I ask why the couch is off centered and the cushion on the chair is slanted downwards off the base, they have no answers for me, I paid 400 dollars for this delivery service. For what for them to come at the crack of dawn, to drop and damage my furniture and then to lie to me about a different piece being damaged? I was so upset sobbing, I have company coming for the he holiday and I'm thinking I'll have a half couch. Then I realized all the felt is hanging because instead of unwrapping the staples from the plastic he took all the staples out of the couch itself. Out of almost 1k in delivery and warranty that doesn't apply because they went out of business.

We spent nearly $3,000 on a power recliner type sofa about a year ago. The cushions have already…read morestarted to sag and lose shape. It is not that comfortable to sit on. Even when we first got it delivered, it looked and felt different than what we saw on the showroom floor. We contacted the store and asked if they could repair the flattened out cushions and they told us we would have to go through their repair request process, which we did. After they took their time, they got back to us only to tell us the warranty didn't cover "normal wear and tear." We never expected the cushions would flatten out in less than a year! I think their showroom has BETTER QUALITY items than what they are actually selling. BUY FROM RAYMOUR & FLANIGAN INSTEAD! THEY STAND BEHIND THEIR PRODUCTS. VCF DOES NOT!!

If they sold plumbing equipment, it'd be Wrenchful Sleepin…read more A lot of people get their mattresses from the Big Chain stores and I am included on that unfortunate list, but I have since discovered this little place when I was exploring NT, and I have to say that some of their deals are better, and the service is pretty awesome. In future I would probably come here first if I needed a mattress in Western New York.

Decent price for beds, bunk beds, mattresses, frames, headboards, futons. Warehouse, not a retail…read morestore. No return policy. Lower cost point. Hopefully not low quality! Friendly and helpful m, owner Larry, personally delivered and set up the frame, box spring and headboard for my brother at his home. I appreciated his effort. Delivery charge, bedding cost was very decent. I would shop here next time I need a mattress.

They will tell you whatever you want to here to make a sale. Promises Promises Promises! Fast…read moredelivery lies! Guaranteed on-time delivery lies! They don't help at all after you purchase the items. I utilize this location because it's 3 blocks from my home. After many purchases though the years this last one was the straw! Done with the BS. I will gladly drive 15 miles away not to be lied to.

Too early to evaluate the product. In terms of their service - THEY LIE! My adjustable beds were…read moredelivered , believing but not certain after full discussion, that the beds would fit in the existing bed base. With a picture that was also supplied - they told me they were pretty certain that the twin adjustable beds would fit. They also told me that if they did not fit - they would come back to put in place after I removed the old bed bed base. THEY LIED. They would not come back. I had to put together the power adjustable beds myself. The delivery was at least free. However, on the very same deliver day of a couch - they did charge for delivery of the couch and sold me the white glove delivery for more money. They sold me on the bases that power couch would be delivered in sections, assembled with all trash removed. THEY LIED. It was simply carried into my home with no assembly or boxes/covers and put down in place. No reason to purchase the extra charge. HAVE THEM PUT EVERYTHING IN WRITING OR TAKE YOUR CHANCES.