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Niagara Falls, NY

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Home Decor Outlets - Niagara Falls

2.1 (10 reviews)
Closed • 12:00 pm - 6:00 PM

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American Freight Furniture, Mattress, Appliance - there is pose to be a fireplace inside,i have the fireplace but without the other pieces it doesn't stay in place and it fell on my kid

American Freight Furniture, Mattress, Appliance

1.4(34 reviews)
6.9 mi
•$

Reading all of these reviews makes me feel so relieved that I followed my instinct and left before…read morebuying anything. It was hot out and some of the employees were just hanging out in front of the building, some smoking. There's no air conditioning here, but that was just so unprofessional. Walked inside, and a few employees just lounging on the couches, on their phones. Walked the warehouse, and didn't like anything really. Everything was crappy, in general. Felt poorly made. I couldn't even justify the inexpensive prices. You do get what you pay for, for the most part. After finally scoping this out, I'm so glad we walked away. Wouldn't return.

DO NOT BUT ANYTHING FROM THIS STORE! Im surprised this…read moreplace isnt shut down by now because the way they operate is insane. I came in a few months ago searching for a mattress. I finally settled on one for 500$ and was making payments over a couple months ( im a student, 8 months pregnant, ect). i wanted the mattress to be in my house before i went into labor. a few weeks ago i was going to make my last payment and ready to pick up my mattress. I went in (i live 30 min away mind you) for them to tell me that they dont have the mattress in stock. i was upset but was assured the mattress would come in soon. I called back many time in the upcoming weeks to see if the mattress came, they kept telling me its on some random truck, which they could not get in contact with because the trucking company has no phone number... only an email and they werent getting a response from the truck company. now its been a month, and i have no mattress but they want me to pay for the mattress... I was then told i could come in, get a 10 inch mattress of the same brand and they would throw in a "free" box spring. i again drove 30 minutes to this place and they forgot to inform me that the 10 inch mattress was not the same softness as the one i originally ordered. i ask for corporate numver, they tell me there is no corporate number. i ask for an email, they said they cant give me an email bc that email they use is for employees only.... what the hell bro. They tell me i should go online and submit an inquiry about my frustrations . I then ask for a refund. they say they will keep 50$ of my refund because i had the product on layaway. im very confused as to why they would withhold 50$ if they themselves dont even have the product!!! I ask them, when i originally came in, did you guys even have the mattress to begin with??? The manager (Tim) says he doesnt even know. Stay with me... then to process my refund i used three different cards when i came in to make my payments. he told me that each card had to be on hond so he can process each individual transaction to each individual card. one of them i dont have because it expired and overall to process individual refunds is extremely inconvenient. This place needs to be shut down and out of business. DO NOT GO HERE!!!! I went to Raymour and Flanigan and was able to get a softer mattress, better quality, better customer service and a better price right away. i will never come to this place again. no wonder why theyre always empty, parking lot never had cars in it and they have low reviews. i should of known.

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American Freight Furniture, Mattress, Appliance - Our new sectional couch

Our new sectional couch

American Freight Furniture, Mattress, Appliance
American Freight Furniture, Mattress, Appliance

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Value City Furniture - Nice set

Value City Furniture

2.4(71 reviews)
10.6 mi
•$$$

Today, we decided to buy a new living room set (reclining sofa, love seat, and recliner)…read more Our first stop was Raymour and Flannigan. Although they had a very large selection, we could not find something that matched the style, color, comfort and budget for us. Every set we liked, something did not check the box. We stopped at Ashley Furniture as well. That just did not work for us at all. Almost every microfiber piece looked dusty. It wasn't dust. And the saleswoman blamed it being the microfiber ... but the other furniture places that had plenty of microfiber furniture did not look this way. It was weird. I just didn't find anything very appealing or comfortable in the style we wanted. The sales woman also didn't give us any time to ourselves. Even when she said she would, she wandered away about 20 feet and wandered back over literally 2 mins later. It felt overbearing. Valu was our last stop and I really enjoyed our shopping experience here. They had a lot of unique pieces that had me looking at other furniture we were not in the market for. I secretly pictured myself living alone and single and buying all new things that fit my taste (if you like sparkle and bling they have a lot options). Even their living room furniture had interesting features I never saw, as well as classic looks. I would have loved to give my home a whole new look, but the mister wanted the same sort of style he's had for the last 20 years (reclining sofa, loveseat, and recliner) so we found our set here. It was very comfy and very affordable, yet didn't feel cheap at all. I sure hope the same quality that we felt in store is what gets delivered lol. We chose the Tacoma Dual-Power Reclining set in brown. It has USB ports too. You can get this set in manual instead of power if you like, but you can't adjust the head rest with the manual, only the power. The love seat has an armrest in the middle with a stash spot and 2 cup holders as well. John Tredo was our salesman and he was my favorite of all places. Ashley furniture was the worst. John was friendly and laid back. He didn't hover over us, more so just answered questions as we had them and fell back to let us look around and test out the comfort. Our furniture is on back order until the summer, so I will check back in with an update and pictures around July 2022.

Sold me a living set of furniture and $500 warranty knowing they were going out of business…read more Purchased 1 week before they went public about filing bankruptcy. Here's my story. My delivery was scheduled for a Thursday between 11:15 and 2:15. I rescheduled work appointments for 4 pm that day because I wasn't notified of the time window until two days prior--no big deal. On the morning of the delivery, they called me at 6:40 am to say they would be at the house in 15 minutes. I told them I wasn't ready, and asked if we could keep the original scheduled time of between 11:15 - 2:15. The guy told me he didn't know when they could "redeliver," as if I changed the window, even though they were making the change they made it seem like if I didn't comply who knows when it would come. So I agreed because I had dismantled our furniture the night before and had an empty living room and I have guests coming for Christmas so I had no choice. They came at 7 am and it was a complete mess from there; it just got worse and worse. So they come, start bringing everything in with two guys. Instead of helping each other carry the furniture, they do it separately--one guy carries things in while the other unwraps. Because of this, the guy carrying the furniture drops it HARD on my concrete porch - I have it on my ring camera. Then while trying packing up to go tell me they are missing the end piece of my couch. They don't say a word about missing pieces until they're leaving and tell me part of the couch was damaged, and I should just call the store. I look at them like they're crazy because the store can't just give me a custom piece on the spot. I ask why they would start setting up if they didn't have everything--I would've declined the order! I tell him I can't just call the store because it's custom. I ask where it was damaged and how, I'm panicking, I want to know how bad it is and if it can be fixed because I can't wait 6wks for the end piece of the couch. He says "all the wood in the back is smashed and can't be repaired." He tries to get me to sign, but I decline. They leave and within 30 minutes, call me claiming they found a piece that fits and matches at another store--which is a straight-up lie because it was a custom order. So they lied, saying it was damaged when the whole time it was just lost. They bring it back, put the chair and the couch together WRONG/INCORRECTLY, and tell me that's just how it is when I ask why the couch is off centered and the cushion on the chair is slanted downwards off the base, they have no answers for me, I paid 400 dollars for this delivery service. For what for them to come at the crack of dawn, to drop and damage my furniture and then to lie to me about a different piece being damaged? I was so upset sobbing, I have company coming for the he holiday and I'm thinking I'll have a half couch. Then I realized all the felt is hanging because instead of unwrapping the staples from the plastic he took all the staples out of the couch itself. Out of almost 1k in delivery and warranty that doesn't apply because they went out of business.

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Value City Furniture
Value City Furniture
Value City Furniture - Before, in Value City.

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Before, in Value City.

At Home - Another view of the sleek and stylish console table from the Honeybloom Hazel series, showcasing its versatility and modern d...

At Home

3.4(8 reviews)
10.9 mi

I had a 15% off bday coupon. I cashed out & waited in the store, never leaving-waiting for my…read morehusband who last min decided he wanted to buy 2 chairs ($180). We went back to the same cashier that cashed me out the 1st time & she would NOT honor the 15% off since she already scanned it- even though I never left the front of the store & my husband was clearly with me. I understand the code may not have worked a 2nd time but she could have made an exception bc the 15% wouldve worked if I had put all items in the same transaction. My husband then asked her if theres a military discount to which she wasnt not thrilled about so I said YES, Its 10% off bc we have used it at that location before. He went show his military ID but of course he accidentally left it in his cammies. (His fault-he shouldve had it with him) however the cashier still shouldve applied the 10% to honor the veteran discount anyways. He has photos of his id & clear proof of his service. Wasnt good enough. So I said actually we wont be purchasing this then- my husband was kind enough to take back both heavy chair boxes to the section so that the cashier didnt have to carry them. We were completely unsatisfied with our interaction. Its not about the $20 we wouldve saved it was about the cashier's unfriendlyness & clear annoyance to be bothered by us late at night toward close. She should've made it right even if it meant calling a manager. Ive worked retail for years- id never question if someone was a vet or deny them their 10% if they forgot their card out of respect. People don't l typically lie about being a US service member over a few bucks. And really, the 15% shouldve been honored considering I never left the store and the transaction couldve been 1... I didnt realize he wanted to buy more items especially close to $200. I filled out the survey on the bottom of the receipt and it only allows me to type 1200 characters so I couldnt even tell the whole story. So thats why im leaving this review on yelp.

I went to At Home the other day in search of the Halloween icon glasses. I decided to purchase two…read moreof the bat icon ones. When I got to register the worker was sweeping the counter with a duster and pushed all the fuzz and dust on me. A year ago, I came to this store and bought different glasses and then wrapped them. This time I asked for them to be wrapped and they said they don't do wrappings. This store sells vases, glasses, and large glass home decor. We had to buy a fabric bag, because they didn't have paper. There was a paper bag to the side of the register and I asked the worker if we could use it. She said it was full of broken glass. How fitting. This isn't a complaint necessarily about the service or product but more of a concern for the lack of wrapping for customers who buy expensive fragile items. Luckily, the two glasses didn't break but they were thrown into the fabric bag and were hitting each other. I took one out and kept one in the bag.

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At Home - Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

At Home - A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

At Home - A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...

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A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...

Raymour & Flanigan Furniture and Mattress Outlet

Raymour & Flanigan Furniture and Mattress Outlet

2.0(8 reviews)
0.2 mi
•$$

Four out of five stars because first of all I was very happy with the fact that we told the sales…read moreperson what our budget was and the sales person kept us in our budget. I found that very refreshing because usually sales people just want to make a sale and want to try to sell you whatever they can especially if it means more money in their pocket. The sales lady we had was amazing she walked us around and she kept us in the budget we wanted to spend and we ended up with some beautiful beds and some very comfortable mattresses. I just didn't like when I was looking for end tables that I had to walk the whole place to find them I think they should have those put together a little better. Also we needed barstools and I didn't even know they sold them till we were checking out that's why only four out of five otherwise they would've had five stars!! The management sent me a sorry for my experience I had a great experience there's no reason to apologize it was our fault about the barstools I didn't mention it and I guess there's no other way they could set up their show room because they wanted to look like living rooms-So I switch this to five stars

They will tell you whatever you want to here to make a sale. Promises Promises Promises! Fast…read moredelivery lies! Guaranteed on-time delivery lies! They don't help at all after you purchase the items. I utilize this location because it's 3 blocks from my home. After many purchases though the years this last one was the straw! Done with the BS. I will gladly drive 15 miles away not to be lied to.

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Raymour & Flanigan Furniture and Mattress Outlet
Raymour & Flanigan Furniture and Mattress Outlet
Raymour & Flanigan Furniture and Mattress Outlet

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Home Decor Outlets - Niagara Falls - furniture - Updated October 2026

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