I actually ended up ordering on line after the store didn't have what we wanted. But will say the…read morestore is nice. Staff was very helpful. Online ordering was super easy and the delivery was extremely fast. Actually could of received my items three days after ordering BUT we were still getting some work done in the room, so I pushed it out. Order came on the day I requested and within the time window provided. I got the "white glove delivery" where they put the items where you want and assemble. They delivery guys were so amazing! They were respectful of my property and they literally where in and out under 30 minutes. Although the staff at the store was nice, I would probably online order again!

Do not go here , couldn't wait to pay off my 3,000 bill…read moreFirst delivered on Sunday at 4 was soft uncomfortable new it wasn't gonna last, told wanted new one less than 9 hours later was told once you sign you own it, nobody on crew spoke English. Sent repair guy said I sat wrong and should use pillows Awful Place

Great store we bought a area rug beautiful. Lots to look at. Great customer service.,,,read more

Needed to replace my worn out couch, the springs had sprung so I stopped in to give this place a…read moretry. I love the fact that there was no pressure sales and the associate that I worked with was really friendly and helpful. I lounged, I sat. I lounged some more on chairs, sofas, love seats until I finally found the one for me. The sales experience was great I'm definitely going to update once the furniture arrives.

This is a new store opened where the new construction went up the last few months across from…read moreTrader Joe's. This is a chain owned by the same company as Marshall's and TJ Maxx. This is the first location in the Buffalo New York area. You'll recognize a lot of the things, because they are similar to what you may have seen a TJ Maxx already. But there is some new stuff and the focus clearly different. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

I've been meaning to make my way to this store every since it's been open. I'm not sure why I…read morewaited so long. I absolutely love this place. This was my first time here. I went up, down, and around every single aisle. Home decor galore. I found some great deals. I will definitely be back soon.

I was looking for a bed frame and mattress for the guest bedroom and happened to be across the…read moreparking lot from this store at the Wegmans. In other words, it was super convenient to shop there. Prior to stopping at Ashley, I had been browsing Marketplace without much luck. My 88-year-old mom was with me and she needs the help of a wheelchair to make it through a store that size. I was grateful when we pulled up and I could see through the front window there was a wheelchair sitting inside near the front entrance. With mom safely seated, we were ready to browse. One of the guys on the sales team met us near the second set of doors and opened the door to let us through with the wheelchair. He was a young guy (like really young, but I feel like everybody looks super young to me as I get older, so I digress). I told him what I needed and right out of the gate he started recommending mattresses that felt way out of my price range. Not "unaffordable" out of my range so much as, "this is for a guest bedroom and I don't want it to be so comfortable my guests decide to move in." I described what I wanted in a bed frame and he showed me a few that met my needs. I wasn't thrilled with the selection of the wooden ones, though I was sure initially what I wanted was wood, but they all looked like MDF and who the heck wants to buy MDF from a furniture store when it's readily available on Amazon. A couple of weeks ago I bought an adjustable bed from my mom from Raymour and Flanigan. Delivery and set-up were free. Not the case with my purchase from Ashley. I'm not sure why that is. I suppose Raymour may have it built into their pricing, but I'm okay with that. Raise the price by $99 and TELL me it's free shipping and setup. Anyway, the experience was okay. I went in knowing what I want. I was an easy sale for that reason. I didn't have time to mess around because I wanted to leave there having purchased a bed. If I had been shopping for the bed in my room, however, or for living room furniture, I'm not sure there'd be 3 stars up there.

Made our first big furniture purchase from here on 12/29, biggest regret. Went in and found what…read moreseemed to be my dream bed frame. Very expensive and way over the amount my boyfriend and I wanted to spend. We even went with a king mattress (also from Ashley) to make sure we would be comfortable. After a month delay it is delivered and the headboard is broken when the delivery men assembled it. Then discovered it is made out of very thin wood. While we waited another month for a replacement we also discovered the mattress does not feel supported at all. Turns out it is not at all! The wooden slats underneath are curved and the supports can't reach the ground. Was told the supports reach when weight is on the bed but the wooden slats are already curved from the weight! When they came to replace the headboard the workers acknowledged the bed frame was in horrible shape. My boyfriend and I have not been able to sleep for almost 3 months now since we roll into eachother every night due to the mattress caving in. On top of that we have now been told they forgot a piece to support the bed when they installed it! We were told the new supports would be delivered a month from Jan 31st but now we were informed they won't arrive until mid March since I called to find another solution. We wouldn't have been told about the new date unless I called! Biggest mistake was not checking the reviews of this store before we purchased. Glad I know for the future to spread the word.

First word that comes to mind when I think of this store is HUGE! Honestly just stopped in to check…read moreit out. I've driven by it numerous times since it opened last year and never entered before. I saw several clearance signs which always draw me in. To my surprise though they were all 25% off. That's a sale, not clearance. We have been looking for lamp shades and they have quite a selection. Four aisles full! No purchase today but I'm sure we'll be back. Ok store, just not overly impressed. 2023-40

Imagine if the Christmas tree store, and Home goods got together and had a baby. Well, At Home…read morewould be exactly what the baby would look like. This store is huge and almost set up like a warehouse. So many items to look through. I would find it hard to come here, and not see something you wouldn't like. My visit on this occasion, was for some ideas for pictures for a remodel I'm doing. They have a plethora of pictures, and other hanging wall treatments to choose from. I will becoming again.

Sold me a living set of furniture and $500 warranty knowing they were going out of business…read more Purchased 1 week before they went public about filing bankruptcy. Here's my story. My delivery was scheduled for a Thursday between 11:15 and 2:15. I rescheduled work appointments for 4 pm that day because I wasn't notified of the time window until two days prior--no big deal. On the morning of the delivery, they called me at 6:40 am to say they would be at the house in 15 minutes. I told them I wasn't ready, and asked if we could keep the original scheduled time of between 11:15 - 2:15. The guy told me he didn't know when they could "redeliver," as if I changed the window, even though they were making the change they made it seem like if I didn't comply who knows when it would come. So I agreed because I had dismantled our furniture the night before and had an empty living room and I have guests coming for Christmas so I had no choice. They came at 7 am and it was a complete mess from there; it just got worse and worse. So they come, start bringing everything in with two guys. Instead of helping each other carry the furniture, they do it separately--one guy carries things in while the other unwraps. Because of this, the guy carrying the furniture drops it HARD on my concrete porch - I have it on my ring camera. Then while trying packing up to go tell me they are missing the end piece of my couch. They don't say a word about missing pieces until they're leaving and tell me part of the couch was damaged, and I should just call the store. I look at them like they're crazy because the store can't just give me a custom piece on the spot. I ask why they would start setting up if they didn't have everything--I would've declined the order! I tell him I can't just call the store because it's custom. I ask where it was damaged and how, I'm panicking, I want to know how bad it is and if it can be fixed because I can't wait 6wks for the end piece of the couch. He says "all the wood in the back is smashed and can't be repaired." He tries to get me to sign, but I decline. They leave and within 30 minutes, call me claiming they found a piece that fits and matches at another store--which is a straight-up lie because it was a custom order. So they lied, saying it was damaged when the whole time it was just lost. They bring it back, put the chair and the couch together WRONG/INCORRECTLY, and tell me that's just how it is when I ask why the couch is off centered and the cushion on the chair is slanted downwards off the base, they have no answers for me, I paid 400 dollars for this delivery service. For what for them to come at the crack of dawn, to drop and damage my furniture and then to lie to me about a different piece being damaged? I was so upset sobbing, I have company coming for the he holiday and I'm thinking I'll have a half couch. Then I realized all the felt is hanging because instead of unwrapping the staples from the plastic he took all the staples out of the couch itself. Out of almost 1k in delivery and warranty that doesn't apply because they went out of business.

We spent nearly $3,000 on a power recliner type sofa about a year ago. The cushions have already…read morestarted to sag and lose shape. It is not that comfortable to sit on. Even when we first got it delivered, it looked and felt different than what we saw on the showroom floor. We contacted the store and asked if they could repair the flattened out cushions and they told us we would have to go through their repair request process, which we did. After they took their time, they got back to us only to tell us the warranty didn't cover "normal wear and tear." We never expected the cushions would flatten out in less than a year! I think their showroom has BETTER QUALITY items than what they are actually selling. BUY FROM RAYMOUR & FLANIGAN INSTEAD! THEY STAND BEHIND THEIR PRODUCTS. VCF DOES NOT!!

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

This is my first time being in a Home Goods store. Did some remodeling thought I'd go in check it…read moreout looking for some new home decor. The store is clean, but cluttered.. I feel they are more on the expensive side, and nothing really jumped out to me. Not a store I'd go to again.

The fourth new store in this newly built construction. This is exactly what you expect a HomeGoods…read moreto be. Tons of Christmas stuff available now, large kitchen section large furniture section generally exactly what you think HomeGoods is. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have. (All 4 of the new stores have the same address according to google, but they are not interconnected at all. 4 separate stores. )

I ordered a beautiful leather couch in Burgundy leather. It's a true show piece! It arrived in…read moreperfect condition within a short period of time well a head of schedule. I purchased it on their Ethan Allen Credit card, which offered no interest at the time, If I paid if off within the required time period. I took out the warranty they offer which cost $300. In the event there is an unforeseen accident, such as a stain of any kind, the will repair or replace the cushions or damaged parts at no charge. If you having a party and someone spills a glass of wine on it, or a toddler makes some kind of mess you are covered. The reps I dealt with were extremely professional, and did their job extremely well. So far, I have purchased three Townsend Leather recliners from them, two desks, including a British collection desk, and another smaller one, and at least three book cases, and two small tables and a little rug. And, a great dining room side board. Their quality is excellent. And, my rep as well as the delivery people couldn't have been nicer.

After waiting 10 months, I finally received my purchase. The best part of the entire experience in…read moredealing with this store was the 2 gentlemen who moved the furniture into my home and set it up. Both Antoine and Tony worked like troopers on a Saturday and spent 2.5 hours making sure that my purchase was arranged to my satisfaction. They were both extremely professional and cordial and delightful to work with--especially after almost a year of no real customer service and total disorganization from the store personnel. Buyer beware.....

UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.