UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

My wife and I bought a bed from them.We set up a payment plan.We agreed to the payments and they…read moretried to charge us more and sleep number blamed the finance company.And the finance company blamed sleep number and either way, we got sent to collections, even though we paid on time every time and we just keep getting the runaround.Do not buy from this company.They should be ashamed of themselves.

I bought my bed at the sleep number store in Galleria Mall. Just wanted to say that last week I…read moreslept in my stepdaughter's bed and she had bought the bed from a discount mattress store. Hers was only three months old and my back was so sore after sleeping on that for five days. When I got home, I couldn't wait to sleep on my sleep number bed and oh my God what a difference. I guess you can only appreciate things when you get to compare them after all. The sleep number bed was rather expensive, but my wife wanted it so she gets what she wants. Happy wife, happy life and now I think it was worth every penny. Yes she was right again.

We weren't too sure when we decided to look in this store but when we did we were pleasantly…read moresurprised. The selections were varied and there were many more than we have seen at the "big box" mattress stores. The salesman listened to our specific needs and presented several choices. When we made our selection, the price was very reasonable and the time before delivery was excellent. The delivery crew was professional, very speedy and polite. The next day, after spending a terrible night on the mattress, we contacted them. We spoke to the manager and we could not have been more pleased with the response we received. Working with him over the phone, it was determined that the mattress was the one we chose but was improperly manufactured. There was 1-1/2 inches of stuffing missing. The mattress was picked up the same day. A temporary replacement was offered but we had not yet disposed of our old mattress so we decided to use it instead. The manager also offered a pad to lay over the old mattress to make it more comfortable until the new one arrived. We thanked him but did not need it. When the replacement arrived, the manager personally delivered it. It was obvious that this one was properly made as it was much larger, height wise, than the other. Before leaving he made sure we were satisfied. Anyone needing a mattress should make sure to visit them before making a purchase. You will definitely not be disappointed.

I live in Buffalo, but was visiting a friend in the Southtowns area when we stumbled across this…read morelittle mattress store in Hamburg. It was a no-frills, non-decorated store with mattress & box spring displays that almost looked mismatched. We spoke with a guy named Matt who tried every sales approach in the book to entice me to buy a mattress. I told him I was just looking and checking out the different brands, but he was very over-bearing and kept telling me and my girlfriend to lie down on the mattresses and get comfortable. Well, that made me feel so UN-comfortable, that I was totally stressed by the time we walked out. While his prices were a bit lower than some of his competitors, he mentioned he charged for delivery. This would have been a deal breaker even if I had thought I wanted to buy anything from him.

Great experience. We corresponded through Facebook Marketplace and I was directed to pick up the…read moredresser at Home Essentials of Buffalo, 3224 Transit Rd, West Seneca NY. Product was exactly as advertised, fair price, professional customer service.

So this HG is huge. Made bigger by being connected to a TJ Maxx on the other side. But the…read moreselection here of Home Goods is far larger than a regular TJ's or Marshall's. You can get endless pillows. or right now all sorts of things for the garden and gardening. There's an endless supply of pots and pans in all price points, shapes and sizes to choose from. They have a very large seasonal department here which changes pretty much every 6 to 8 weeks. It's usually worth a quick perusal. I've only been here twice since Covid started but most recently it wasn't too crowded in line to check out wasn't too long. Masks aren't required here so wear your own to keep safe. Update 151 2021

I Loved this store !! I was expecting a store with…read moreoverpriced crap !! That, it was not. We were looking for some affordable artwork for our poor, empty walls in our house. I found a few I loved , so we got them. Such cute furniture for indoors & outdoors. If I had the money & the space, I would've bought SO much stuff. I got a SNOOPY sheet set & a comfy SNOOPY throw blanket . I found some other great "cooling" sheets, that we got. The store was very busy & the lines went all the way into the isle at TJ Maxx, but it went pretty fast. I love the system they have, by lighting up on the monitor what register is free to go to & announcing it. That's very cool & convenient. I will be coming back to this store for "whatever". Lol I liked it a lot !!

Yes, it's true. A bedding/futon company with an excellent national reputation is located right in…read morethe Queen City. We were in the market for a new futon a few months back and did some internet searching before settling on Otis as the best source for what we needed. The only wrinkle was that we needed the futon quickly and the online retailers we were looking at all had long lag times. Googling Otis bedding some more we discovered that their manufacturing plant is here in Buffalo. We called them, explaining what we were in the market for and what our schedule was. They were very helpful and we ended up with the futon we wanted a few days later. The futon came packed in an improbably small box, but when we opened it up the futon expanded quickly to full size. We ordered a harder model and it is extremely comfortable. When you hear "Buy Local" you don't always think of mattresses and futons, but here in Buffalo you actually can get great bedding and support local manufacturing jobs.

We love the bed. The salesperson was very helpful and the two delivery guys were great.read more

My siblings and I decided to get our mom a practical birthday gift; new bed for her 83rd birthday…read more She was thrilled and said she woke up with no back pain the first night she slept on it. Dave our salesman was great in the whole process too. I bought mine there as well and love they are local, informative and care about their customers!

I wanted to leave a product review after sleeping on our new mattress over the weekend…read more Our previous mattress was about six years old, one of the base model memory foam mattresses from Serta. Over time, the memory became fossilized and we were in agony from the nightly discomfort. So at this point, even a lumpy bed in a vacation rental has felt better. Now after only three nights on our new Sleepy's By Sealy "hybrid 11" firm mattress Queen Prime both of us are truly happy with the quality of our sleep! However, if the opposite were true, the seller gives a 120 day guarantee which allows for return or replacement. I'm glad to say that doesn't appear to be necessary in our case! PS. our little guys had a blast constructing a doggie play house from the cardboard carton, by following the enclosed Sleepy's instructions!