I was pretty upset with the customer service here. My husband and I had been looking for a dining room rug and decided Home Goods might be worth a try. It's apparently attached to T.J. Maxx but you wouldn't know from the outside of the store. Anyway, my husband dropped me off at the front door and, while he was parking, I browsed a little bit. I wasn't impressed with what they had really, plus the noise level in there was intolerable. I have very sensitive hearing, so loud noises are often frightening and overwhelming for me. It sounded like someone was using a buzz saw. Turns out, it was an employee using a drill at the rug area. I tried to make my way over there, but I literally had to cover my ears in order to walk even semi close to it. The employee stared with a scowl on his face upon seeing me, which at the time I hoped was imagined. I now know better.
My husband arrived and asked the guy where we could find the rug prices. Rudely, he responded by sighing exasperatedly and saying "they're right on the rugs" before turning his back and refusing to answer any further questions. He pretended to just not hear us. The prices for the most part were on the rugs (so expensive, btw) but not for any we were interested in. We tried one more time to get the employee's attention even though it was pretty clear at this point that he did not want to help us. He responded this time by starting up the drill again, which caused me to flee the store in a sheer panic before I could really process if he'd done it on purpose or not. I wanted to go back in and speak to a manager, but I figured the guy would still be drilling away and I feared a panic attack. Hopefully a manager will see this and retrain their staff on how to treat customers. read more