I've purchase a few times over the years. My first purchase was in 2019, and I still wear it almost daily! The jewelry I've purchased has been excellent quality, and like any piece just needs occasional cleaning and polishing to make it look good as new again. My only critique is I wish they would make the "She is Wild" coin necklace again so I can have backups and have it in gold! read more

James Michelle Jewelry - She is Wild coin necklace - 2019 - Jewelry Near Me - Bend, Oregon

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Deceptive advertising. Ordered an 18" necklace with cross. We received a choker. It looked nothing like what was on the website Don't order anything from this establishment. read more

Extremely overpriced for the quality. I ordered 2 necklaces and they feel like they are made of plastic. Disappointed. and they don't offer refunds. read more

Below mediocre. No returns, only credit. Never again. I can't believe I purchased this without looking at reviews read more

The jewelry is overpriced, not as described Very poor customer service The return policy is that you can only exchange it for another overpriced item with very few choices. And when I tried to return the second item I was not able to do so and customer service just did not continue communicating with me read more

They refuse to take returns for full refund - only store credit. An online business should be more flexible since customers are going by photos. Will never buy from them again read more

So overpriced for a very cheap looking silver cross necklace. My friends can't believe I spent over $100.00 on it ( and I can't either). Will never wear it and no-refund policy..... beware this jewelry is not high end! read more

I saw a "Chunky Love Chain" on Instagram and FB that I purchased for my daughter. I checked that returns were allowed within 30 days prior to ordering. Today, when I received the necklace it is the daintiest, tiny necklace, not at all as pictured or described. So I began the return process to find that I can only exchange for another item or get a store credit. BUYER BEWARE. SO I am stuck with this tiny, not at all "Chunky" necklace-I am not a happy customer! read more

James Michelle Jewelry - What I received - Jewelry Near Me - Bend, Oregon

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I received duplicate charms on my birthday and I wanted to exchange one. This company is impossible does not reply back. I've written them on all of their platforms. I'm about to report them to the BBB. If I don't get a response here pretty quick. read more

Found them on FB and was thrilled to find their horse bit bracelet. My GF recently became a myracehorse partial owner and absolutely loves it! Good quality and value. Now I have a go to for birthdays and Christmas that I know she will wear! read more

Absolute worst website I have ever dealt with. Their website is deceitful and misleading. Ordered $200 worth of jewelry and returned for a full refund. Options on website were, exchange, gift card or refund. I chose refund. After receiving email they received the items back, they said they don't provide refunds only exchanges...but that is not what their website depicts. Try, just try, to contact them and you will see how frustrating it is to reach a real live person. All they have is AI.... No customer service phone number NADA! RUN LIKE HELL... I was lucky enough that my bank reversed the charges in full. DO NOT USE THIS COMPANY.... THEY WILL RIP YOU OFF... read more

I received my order which were gifts and needed to do an exchange. For the exchange, I selected items for myself. One of the items was an engraved initial oval ring. I received the ring with no engraving, The support team kept stating they did not receive the order with the request to engrave it, eventhough I provided my confirmation email which stated I did. After the 3rd email exchange, the company stated that sometimes they don't receive the details if there's an exchange made through the system. They finally agreed to store credit eventhough I specifically wanted to return it for a refund as the ring was blank with no engraving. I'll never shop or recommend James Michelle again as I have spent a few thousand dollars over the past few years and will not support a company that doesn't believe in their customers. This is the third incident in 3 years where something unexpected happened with my order. Not worth the hassle especially since tge quality of the jewelry has declined. read more

DO NOT ORDER FROM THIS WEBSITE. You cannot return anything that you do not like or does not fit. They advertise 30 -day return policy but when you try to return, you are told you cannot get your money back. So, what do you do with a credit if there is nothing else on the site you want to try or if you ordered multiple sizes to find the right one? According to them you are out of luck, sorry if that wasn't clear. What on-line business doesn't allow you to try out different styles of sizes? In addition, the 30 day return window is from the date order was placed, not when received. My order was delayed over and over. And finally, the customer service is very poor. No phone number. Only Chat. I sat on hold for 20 minutes. Once I got a live person, they only reiterated the policy and then moved on to the next customer. If you respond or ask a question, you have to get back in the queue and wait another 20 minutes. Only to have the policy reiterated again. My requests to speak to a manager ignored. My request for a phone call ignored. I am now stuck with $1000 worth of merchandise. Duplicate product, various sizes, items I didn't even like on me... and from the other reviews I am seeing, probably aren't even great quality. DO NOT ORDER FROM THIS WEBSITE read more

Im giving this company 2 stars due to the customer service and for sending the jewerly in plastic bags. I ordered over $1000 of jewelry for Christmas gifts. I jewerly is not top quality but its good. I didn't receive individual boxes for the necklaces. I didnt opt for the extra 4.00 for gift boxes thinking the jewerly would be in standard velour jewlery bags. I can get past this. However, they basically lied to me when I requested 6 more company cards. They only sent 2 and I have 8 gifts. When I emailed and requested more explaining the situation. The email i recieved back said they were out of cards. I emailed back and said np these are Christmas gifts and I can wait till they get more in stock. The email I got back said they are permanently out of them. However, I received another order I placed a few days later and they added one of the cards they are out of! This is simply bad customer service. Additionally, in both emails they sent me they suggested I use the 15% discount card they also send. Can you imagine! This card was requested just because it adds to the packaging I will do for the gifts. read more

James Michelle Jewelry - company card - Jewelry Near Me - Bend, Oregon

read the fine print regarding the return policy!! they do not offer refunds to the original form of payment. the necklace I ordered has the clasp right next to the pendan and it looks terrible. I am very unhappy with the product! read more

bracelet keeps falling off...return policy is non-existent, don't waste your time or money with this crap.

Order was one "silver" bracelet and one "gold" bracelet. Ugly. Small. "Tinny" - one of them was $88??? I did not read the fine print, so don't make the same mistake I did. DO NOT BUY from here, honestly Target has better items way cheaper. read more

Jewelry is sold as tarnish proff and lifetime color warranty. I purchased a band 3 weeks ago and it's already all tarnished, coper color. Contacted customer services 2x with no response read more

I have no clue if the bracelet is quality or not, it was never delivered and although I tried numerous times to get help with the order, all I got was worthless AI generated emails! DO NOT WASTE YOUR MONEY AND TIME! read more

I purchased a beautiful chucky cross necklace and it started to tarnish.. I called and they were so nice and are sending me a new necklace!!! Great company and so nice to see one that stands behind their products!! I will shop some more with them!!! read more

Great quality jewelry and excellent customer service! I have a necklace and ring that I wear daily and absolutely love! When I recently ordered a stacking set of rings, there was an issue with the fit. I received a prompt and friendly reply from their customer service team and they took care of the issue for me. Super impressed by this company! read more

Update. I decided to give this company another chance and everything else I have purchased has been great quality. Anytime there has been something that has broken or not been right I reach out and they immediately replace it and always make it right. I have been very happy with most of the items I have received from here. Thank you! read more

I am 67 years old and did not see that there are no refunds or exchanges on BEST SELLING ITEMS! I received the chunky cross necklace today and it is too shiny. I tried to call but the phone number is disconnected! I tried CHAT and was told they might be able to work with me but it sure looks doubtful. I am unable to continue the CHAT to ask to replace the chucky cross necklace with the chunky cross bracelet (and they can keep the overage.) I feel very mislead and deceived by this company as I try to exchange an item I received today and it has never been worn and it is not as expected. When my mother passed I was blessed to have her gold cross necklace. I thought the chunky "best seller" necklace would be a nice compliment to it, but it outshines the love of my mother's necklace. Seriously, is this company not willing to exchange my necklace for a chunky cross bracelet and keep their overage? I FEEL SO DECIEVED. Please let this be a warning to anyone who shops for precious jewelry with a company you think is reputable. The non return/exchange policy is small print - I just don't get it. Kendra Scott thrives on their return and REPLACEMENT policy if an item tarnishes within one year. Shame on James Michelle Jewelry. read more

Ordered an item as a gift for someone on the 23rd. Still no shipping update! Emailed them for an update and I only got the following response (it takes 2-3 business days) If I knew shipping would take this long, I would not have bought the item. It's been over a week. Emailed them again for an update and no response. Very disappointed. read more

This business has a bot for customer service that will not answer basic questions. There seems to be no way to get an answer about getting refunded for defective jewelry. read more

The bracelet was made to fit a baby doll and the clasp is made in a way that you can not put it on yourself! Terrible purchase!!!

I've had multiple pieces tarnish. Necklace chains easily break. Their style is unique but their quality isn't worth the $

I would not buy. The horsebit ring left my finger green for a week. they falsely advertise as being hypoallergenic and tarnish free. for $54, it's a waste of money and they will not honor a refund. The other items in my order were gifts so I can't speak to their quality read more

Terrible company with zero integrity. I purchased a set of stacking rings and the gold fill completely rubbed off. I contacted the company and they blamed my "skin chemistry," as the reason. Is this like when you wear fake gold and it turns your skin green? Such unprofessional and uncouth response. To blame a customer for their cheap product that was probably sprayed metal with gold paint. Avoid buying anything from them because they won't stand behind their product. read more

Horrible company. I bought a ring and was sent one in a smaller size than what I ordered. I reached out to the company because they refuse to publish negative reviews even though I included pictures of the ring on a mandrel showing it was smaller than what I ordered. When trying to figure out how to get my reviews published, they stated that they would take the ring and have it sized correctly or remade. They did neither and had the ring for over 3 weeks. All they did was send back the ring, claim that it is the correct size, and still not allow reviews on their website that are not positive. Absolutely ridiculous. I will never order from them again. read more

my husband ordered an expensive ring paid for overnight shipping to get here for Christmas. Ring was ordered December 18th. He has made multiple attempts to reach out to customer service and has NOT received any information on where ring is in shipping status. Horrible customer service. read more

I'm updating my review from 1 star to 5 stars after receiving my new earrings. Thank you for rectifying the problem with the previous (broken) earrings. These are very cute! read more

James Michelle Jewelry - Broken earring - Jewelry Near Me - Bend, Oregon

Before I placed my order, I had some questions regarding the personalization & my questions were answered promptly. Shipping was super fast and it arrived today! I'm so in love with the Sunshine Stamp Gold Necklace I ordered!! It has all my children's names on it. This is my third order from this company & I love every piece, but this by far, is my absolute favorite! The packaging it arrived in was also amazing. I highly recommend placing an order! You won't be disappointed! read more

James Michelle Jewelry - Jewelry Near Me - Bend, Oregon

I bought for me and my daughter 7 rings; 3 Luna necklaces ; 3 pairs of earrings; small and big coin necklace; choker; ankle bracket... I absolutely LOVE JM. beautifully made jewelry always receive compliments and questions on where I purchased. I'm really customer for life! Also, great customer service. Donka read more

Stay far away from this company-incompetence and lax customer service reigns supreme. I ordered a Christmas gift for myself in October. I ordered a custom pendant that came on a 18" paperclip chain. When it finally arrived and I opened it on Christmas, I was highly disappointed to find the pendant was sent with a 16" chain and I wasn't able to wear it comfortably. I contacted the company and they got another chain in the mail to me to correct the problem. When it arrived, lo and behold, another 16" chain was sent. You must be kidding. Once again, I had to spend time messaging the company who remained rather silent and limited in their apologies and unwilling to refund the cost of this piece as a goodwill gesture. The 18" chain arrived yesterday. I attempted to put the pendant on the new chain and guess what...the loop and clasp on the end of the chain are larger than the pendants loop so I am unable to remove the pendant from the original chain to put it on the proper length chain. I have reached the end of my patience rope. I have to take the necklaces to a jeweler to fix the problem of a $100 piece of jewelry I ordered for myself in October. Buyer beware!!!!!! read more

EDIT: I thought I was gifted the gold fill one but it was the REAL GOLD ONE! Spent over $200 for a 14K GOLD RING that turns my finger green?? Obviously not real!!! I could have gotten the same quality at charlotte russe for $10! Don't waste your money! I had to mold the moon several times in order to get it to fit my finger and it still shifts and looks awkward sometimes. It also gets caught on EVERYTHING because the claws holding the stone are not smooth. Crap quality! read more

James Michelle Jewelry - Jewelry Near Me - Bend, Oregon

So happy with my new James Michelle Jewelry I received this week! I have been sporting my new gold hoops all week, and am looking forward to buying more. Also leaving an extremely positive review for James Michelle's customer service. Go get yourself some new goodies now! Best, Emma :) read more

I purchased a pair of earrings last year, they were high quality. So then purchased 4 necklaces and ring. Very cheap feeling and looking. NO REFUNDS. It says nothing on their website until you complain and they have a pretty rude email response. so many better places to spend your money. Beware read more

I stopped by the James Michelle studio unsure if it was a store front or not - it isn't. Still, I was greeted by Leanne who was gracious, kind, and patient as she helped me select and purchase a couple of beauties anyhow. I am in love with this rainbow pendant necklace and cuff ring. Leanne gave me advice on sizing and patiently helped me try multiple things in multiple sizes, multiple times, until I decided! A big THANK YOU to the lovely folks at James Michelle, I'll be purchasing many more pieces in the future, for certain. They are just beautiful. read more

James Michelle Jewelry - Rainbow pendant necklace, cuff ring. - Jewelry Near Me - Bend, Oregon

I saw an ad about this brand was extremely excited! However, I did accidentally order the wrong size. RIGHT after I placed the order last week, I reached out in regards to an exchange. There was no response, so when my package arrived this Monday, I called the customer service line within hours and left a message. Again, today I called after receiving no response and am starting to get frustrated. The rings were not cheap, so I would obviously appreciate the quality of them if the brand would actually communicate with their customers. read more