I had an unbelievably frustrating experience at this consignment shop, and I would strongly caution…read moreanyone considering doing business here. This wasn't even my first red flag. I previously tried consigning at their other location in town and was told they were booked out months in advance--and that I'd need to log on the moment appointments opened just to secure a spot. That level of rigidity for a consignment shop is absurd and should have been my warning sign. I decided to try their other location and am equally appalled. Similarly, I had to make an appointment just to consign items. Then I had to rearrange my work schedule to accommodate an assigned appointment to pick up unsold items, which was not chosen by me but instead just delegated to me. I showed up on time, only to be met with dismissive, flippant indifference from staff. Despite having a scheduled appointment to collect unsold items, I was told I couldn't consign additional items during that appointment--but could come back later (literally 45 minutes later) to do so with NO ONE else in the shop. I was also told I could come back yet again, in a different visit, to pick up a check for my sold items. How many separate trips am I expected to make for one transaction? Their entire process is wildly inefficient and completely disrespectful of customers' time. You're limited in how many items you can bring, the drop-off windows are narrow and rigid, and even if your items are in-season and in great condition, they can still be rejected based on their inventory. And after spending hours of my life arranged around their schedule, the payout is a complete joke. I was told I'd be receiving $38 total despite consigning multiple items, including a Michael Kors purse, with zero transparency around how that number was calculated. When I asked for an itemized breakdown, they had to log into yet another system and told me they'd send a link so that I could jump through yet more hoops to learn what each item sold for. Unsurprisingly, that link never came. To make matters worse, they couldn't even issue a check on the spot and instead claimed it would be mailed. That was four weeks ago--I still haven't received anything. So after rearranging my schedule, making multiple unnecessary trips, and dealing with their disorganized process and rude staff, I have exactly zero dollars to show for it. Between the lack of organization, constant "we need to log into another system" excuses, restrictive and inconvenient policies, and the irreverent staff, this business operates in a way that feels intentionally opaque and financially unfair to its customers. Bend is absolutely due for an ethical, flexible consignment shop that actually values its customers--because this place clearly does not. I strongly recommend others think twice before trusting this shop with their items.

I love this place. I usually find something flattering and unique and not only am I not destroying…read morethe envinroment but also supporting local business. I got my absolute favorite pair of Frye boots here last winter and they were perfectly broken in but not creepy used shoes at all. The prices are not dirt cheap like you would find in a thrift store but Angela curates the items very well. If you are someone who does not enjoy riflingh through racks and racks of tons of clothes, this place is for you. Some people have mentioned that prices are higher than they expect, but let;s be honest, most of the in person shopping in Bend is from fast fashion brands where cheap clothes mean destroying the environment as well as child labor. The vibe is also great and they make it easy to try stuff on and always gove me good advice on what looks good. I love their local items as well, like jewelry and candles, etc.

This is such a great store with a an even better family running it! If you're looking to support a…read moresmall business that truly cares about community look no further. I love stopping here to get my wife a gift, check out the workshop schedule or just hang out before I head home to Portland. The only complaint I have is that last time I was there this very angry man, I think he said his name was Frank M? Well he was just standing outside crying about how nobody would buy the soap he was trying to sell in the parking lot and shaking a large stick at people. They were very kind to let Frank stay but I think he should have took the hint and found another place to cry. Perhaps Drake Park. Anyway love the business and no shame to Frank but Pomegranate has way better soap.

If you want to experience a business where you will feel seen and loved as much as being a member…read moreof their own family, I highly recommend you check out this incredible shop! Amazing products, people, and I can't think of another word that starts with p, it's just a phenomenal place!!

GREAT STORE! So fun to peruse here as you never know what you will find. Such an eclectic…read moreassortment of goodies (or oddities) and ran by some really nice people. It was always a highlight to visit this shop every couple of weeks or so chat, look at all the newer stuff and perhaps even walk out with some trinket, tool or movie. I dig this place and miss it since I moved. When I return back to town it will be on my must visit list.

Absolutely horrible store. Sells fake items, that they know are fake, and pray on people who don't…read moreknow it is fake to buy it. Once you realize it's fake there is no return policy so you can't take back your overpriced fake Chinese items back. Not to mention the service is horrible. Went back in to tell them it's fake and they don't even care.

They hide their return policy in a spot you can never read it then don't offer real refunds for…read morebroken products they sell. The manager told me they had a 7 day return policy for everything so I wouldn't have to worry if the raft i bought had holes or didn't hold air. I bought it and brought it home only to find it had too many holes to be worth dealing with. So I brought it back on the seventh day and was told they couldn't do cash back on things without a tag, told them it wasn't sold with a tag, they then changed it to well anything over 20 is store credit only, okay nobody told me that and it isn't posted anywhere, then they change it to well actually the policy says exchange only and then point to a tiny 8x11 sign written in sharpie and hidden behind a bucket on their processing table. I moved the bucket and read that it says in tiny writing that it's store credit only and then in even smaller writing it says that store credit expires in 1 year. So now I'm even more upset because I don't live in bend and I won't be able to use a store credit within a year and I tell them such. They then completely shut it down and tell me I can leave my name and number for the owner. Still haven't received a call. Clearly just gonna blow me off. I would never recommend this thrift store. Complete shady business and deceptive practices. Save your money for Habitat for Humanity, they stand by their sales.

First of all yes, it's tight inside and the location has less than perfect parking and the building…read moreis not pleasing to look at. But, it's thrift store raising money for hospice. If you want luxurious thrift store shopping go to Goodwill where your money goes to paying top dollar for beautiful retail space and six digit CEO salaries. With that said, I was able to find the best prices for kitchen basics when my moving truck didn't show up. They charged $1 a pound. I paid only $8 for quite a lot of quality items. Also, needed clothes to start a job and found some very nice and a few brand new items. Blouses are only $4, sweaters are $6 or $8. The staff was helpful and friendly. They also have a 7 day return policy if tags are left on and you have receipt. Another bonus they are open on Sunday if you only have weekends to shop.

I come here with my best friend and husband everytime we're in the Bend/Sisters area (which is…read moreusually once a year for the sisters rodeo or to see some snow in the winter). We look forward to this "tradition" all year The service is impeccable, friendly, welcoming The curated pieces really leave me always hungry to explore what they have. You can tell someone is really putting a lot of thought into what's presented They have a beautiful website too, I just prefer shopping in person for jewelry plus I got to see Cedar (the dog jewelry model) in person

Recently took myself shopping at Silverado Gallery in Bend…read more Walking into the store you immediately know this is not your run of the mill jewelry experience. There are so many unique cases of beautiful art pieces. Katherine is a sales associate I remembered from my last trip and she was so kind and helpful. Once I drilled down on Rene Escobar we begin to play. Katherine pulled out one after the other bracelets that I had never seen before and suddenly, caution went with the wind. I can't say enough wonderful things about the experience with Katherine. When I went back to my sister's house she felt that she too might need a visit to Silverado so after hiking we did return - looking quite scruffy - but that didn't deter Meagan from offering a good time with the Rene bracelets and earrings and pendants and in the end, we couldn't resist again. Meagan and Katherine were not pushy. They truly enjoyed showing us whatever we wanted and shared in our thrill of making a few bracelets our own - and a pendant or two...Also included in the experience were other delightful staff who genuinely took interest in selections. Silverado Gallery is a must stop in Bend. There is truly something for everyone and every budget. Have fun!!! See you next time Silverado!

This shop is so cute and well curated with a wide variety of used and new items. Everything was…read moresuper clean and the shop owner was so pleasant and we had some nice conversation while everyone shopped (there were 6 of us). We found so many treasures for everyone and I highly recommend this shop. We were visiting the area back in September (so yes this review is a bit late but I couldn't not leave a review since we had such a nice time)

A gem of a boutique - off the beaten path. A fantastic selection of clothing, accessories, candles…read moreand other home goods. Friendly owner who was very helpful in selecting outfits. Reasonable prices, too. I found a very chic necklace for $29 and bought a lacy shrug - also for only $29.

Excellent excellent !! Beautiful clothing and fun shopping!! Lovely shop with jewelry, purses and…read morekitchen stuff!!

So, I've walked by Ice on several occasions and enjoyed their window displays, today I decided to…read moreventure in. I was pleasantly surprised! Not only does it have fine jewelry, but this little store contains much, much more. If you are looking for a Mothers Day gift, a thoughtful little card or a scarf for a lady friend, this is a great place to go. Some of the cards had me laughing so hard I snorted! They also sell Pandora jewelry including bracelets and rings. The lady that waited on us was very friendly to my young daughter and I. I'd highly suggest you stop and take a look for yourself.

I visited this store about ten years ago and tried it again a few days ago. Just my luck that on…read moreboth visits I was waited on by the owner. She is the rudest, uppity, sarcastic so called sales person ever. Both visits were exactly the same. I took my $1,000 to Fred Meyer Jewelers where I was treated with kindness and respect.