I cannot say enough wonderful things about James Gross at Franklin Loan Center. As first-time homebuyers, we had a LOT of questions throughout the process, and James was absolutely incredible from beginning to end. He communicated with us every step of the way, was always incredibly responsive, and took the time to explain everything clearly whenever we had questions or concerns. Buying a home can be overwhelming and stressful, and there were definitely moments when I was nervous or unsure about something. Every time I spoke with James, he somehow managed to make me feel completely reassured and confident that we were taking the right steps. He was patient, knowledgeable, professional, and genuinely kind throughout the entire process. We always felt that he had our best interests in mind and that we were in very good hands. James made what could have been a very stressful experience feel so much easier and more manageable. We are incredibly grateful for everything he did to help us get into our first home. If you're looking for someone who will actually communicate with you, answer your questions, and guide you through the process, I highly recommend James Gross at Franklin Loan Center. We couldn't have asked for a better experience! read more

I highly recommend James and his team. We purchased 2 homes again this year and he helped with both transactions. His guidance has helped me achieve being able to purchase a property every year. I always consult with him prior to purchasing and he always gives me the best advice. He's very transparent and always willing to answer any questions I have. read more

Highly recommend Franklin Loan center.. James Gross and team were so professional, helpful and efficient, responds almost immediately to my messages and made my experience stress free read more

James Gross was awesome to work with. Him and his team were very professional and did a great job communicating throughout the entire process. The appraisal was very quick and we were able to close the loan in less then 21 days! Thank you guys for the hard work! read more

They are number 1 best team in Temecula!! Mr. Gross, has the most unique amazing team. We submitted an offer on the 8th of August, 2021. They approved, processed and funded our home loan in 20 days! Everyone in this team is a Rock Star! They go above and beyond the extra mile. If you want to have an amazing, professional, fast experience. This is your James Gross Team!! Thank you all we love our new home!!!!! read more

If I could give 0 stars I would. I find James Gross Team to be very unprofessional. James Gross had many people working on my loan and passed my personal Information around. They demanded certain information that was extremely sensitive with had nothing to do with the loan applications. Right after my escrow was closed they sold my loan to Mr. Cooper loan service. Stay away from James Gross and his team at all cost. They are not there to provide long term service. They just want to make quick bucks for themselves read more

Amazing staff! Very professional! When a lender delivers on their word it really goes a long way, James said 21-day escrow no problem and his team delivered! read more

After a month of being in escrow with another lender James came to the rescue and closed the file in 12 days just as he promised!! I was definitely impressed and so were my buyers read more

We are first time buyers and got recommended to come here, best choice ever. The process was smooth and easy and they were available for any questions we had. read more

James is my preferred lender! My clients were from Tennessee and so we immediately got in touch with James to guide us through the mortgage application process. James and his team kept us informed throughout the entire process. Thank you James for such great communication and a wonderful experience. We appreciate your expertise and will definitely reach out to you on behalf of all my clients. Thank you! read more

James is definitely a home Loan "SPECIALIST" and a miracle worker. He and his team Bobby, Monique, Matt & Brian are a great bundle of professionals, hard working, knowledgeable, honest, considerable, caring individuals. I wish there was a word better than thank you that I can use to express my gratitude to them all. I was in escrow and my then lender was not able to approve my home loan to close out. My realtor asked the sellers agent for an extension. The agent agreed as long as we used their lender which was Franklin Loan Center, a total blessing for me from there. James called me, expressed his sympathy since I've been looking for a home for 2 years and in escrow twice and never closed on any of the homes. He said he will do all that he could to help me, that phone call from James made me so happy & hopeful. James & his team picked up all the messy pieces with my complicated situation in escrow, worked diligently every day, they explained the process step by step as we moved forward. James & his team responded to any of my concerns in a timely manner through email, text or a call. I'm currently in "disbelief", in less than 2 weeks James & his team closed me out in escrow 2/1/2022 without the extension that my realtor ask for. I'm so happy ,excited & grateful! I'M A NEW HOMEOWNER! thanks to James and his team. I will use them future wise, recommend them to my family, friends and everyone that take time to read this review. You will NOT be disappointed once you choose James as your lender. Thank you James & the team for giving me the opportunity to be a homeowner and for my happy tears! i am forever grateful to all of you! read more

James was able to assist my mother and father with a VA loan (my elderly father couldn't find his DD Form 214, a mandatory document) and still treated them with professionalism, dignity, and patience. Could not think of a better more caring lender. read more

James and his team are simply amazing. I was a first time buyer with ok credit. I had a very short time line (45ish days) and needed a mortgage fast. James and his team worked hard and made them selves available at all times of the day. I was overseas so the availability was very appreciated. They answered all my questions without delay and coached me through every step of the process. I am now a first time home owner and the whole process start to finish was completed in just over 30 days. I will say this; moving my family back to the US after three years away with three little ones is super stressful and full of challenges. Thankfully because of James securing a home loan was not part of any of my stress. Thank you sir. read more

I've had the privilege and pleasure to work with James Gross as my preferred Real Estate lender for over 15 years. I've been in Real Estate for 25 years and as I've worked with hundreds of lenders you can believe me when I say that JAMES is the BEST IN THE BUSINESS! His service is exceptional, rates are competitive but MOST IMPORTANTLY.. James closed deals ON TIME OR EARLY! He takes a proactive approach when it comes to communication which is key in our business. His team works fluidly and seamlessly. You'll be hard pressed to find a better lender! read more

James and his team were great in helping us through the loan process when purchasing the house. He was very responsive, knowledgeable and easy to communicate with. I would recommend James and his team to anyone who is looking for a loan. read more

While James' team was professional, courteous and knowledgeable, however, I couldn't wrap my head around the interest rate he was giving my husband and I in refinancing our home. We have decent credit, been on our jobs for many years. We were told the rate we got to refi our home (4.875%) was the best they could offer. Just a few months later, we were told by our new lender (as we found we were not given the best rate because they pocket the profits) we were ripped off and was given a refi of 3.625%. And this was a 5 month difference. Feeling pretty deceived. Too bad he was more for making the profit than being honest and giving us the going rate we deserved. read more

James Gross was so thorough and so fast to get my loan docs processed and funded! I don't think we could have purchased our new home without him ! This Christmas is extra special being a first time home buyer! Thanks Team James Gross!! read more

James has been so helpful during the loan process. He's kept me informed, is quick to answer any questions/concerns, and has been professional the whole time. Thank you so much James for all of your help!!! Will definitely use him again for any purchases! read more

STAY AWAY!! Based on our prior experience with this company, my husband and I were surprised at the horrible service we received on our last re-fi with this company. We have been loyal customers since 2013 which is why we could not believe how we were treated in our last refinance. We needed to refinance our home for home upgrades and were held up twice due to lack of communication from Brian Kavanaugh. After 3 months of waiting and then following up to find out that no work had been done we had to pull out. We sent an email to the team manager James Gross and left him 2 voicemails three weeks ago and he has still not called us back to even try to help us out or save our business. I guess this is what being a loyal customer gets you with this company. In the past we have referred other family members to this company who refinanced with them, so I can't understand why we were treated this way. To be specific here is an excerpt from the email we sent to them and we still have not received a message back from James Gross (the team manager): Hi Brian, Per our conversation today, throughout this whole process since October 20, 2020, my husband and I received very little follow up from you regarding our refinance so we have decided to pull out of the refinance. We initiated this refinance process on October 20, 2020. Shortly after that around October 27, 2020 after receiving all of our requested documents, you told us that we would be closing around the end of November. I called you on November 13, 2020 to follow up because we hadn't heard anything back from you. Then you informed us that you sent us an email 3 weeks ago and we didn't reply so you didn't know if we wanted to go forward. I told you yes we wanted to go forward and I would look for the email and reply. Per that same phone conversation on November 13, 2020, I asked you to please give us the heads up in the future when sending anything to my email address because I do not check my email address frequently. We ended our conversation with me also telling you that if you send me an email to that email address and you don't receive a reply after a few days, please call me to follow up because I probably didn't receive it. You agreed which is why we can't believe we are going through this same situation again with your lack of follow up. Well once again after not hearing from you in another 7+ weeks (since November 13th), I called today just to follow up on our refinance because you told us that we would be closing at the end of December. Well it's two days before the end of the month so I we figured we need to reach out to you directly to check on the process. Today, to our shock and dismay, you let us know that you sent us this very email that I am responding to 3 weeks ago and you didn't hear anything back from us. This email was sent to me only (not my husband) on November 1, 2020!!!! Per our phone conversation today, I said, "Brian I specifically asked you to follow up with us if you don't hear back from us in 3 days especially when sending anything to my email account. You replied, "You are right", (with no apology might I add). I told you that I am pulling out of the refinance at this point and if my husband wishes to still do the refinance with you then so be it. I spoke to my husband, who was not happy to find out that we would not be closing at the end of this month like we were told nor did you follow up with us to check to see if we received the email. Had I not reached out to you today, you probably would have never contacted us again. Who knows? The only time we speak to you is when we call you to follow up because we haven't heard anything. You literally checked out on us throughout this entire process. Your follow up has been less than professional. My husband and I both have reached out to James Gross today to get clarity on this refinance process regarding your lack of follow up. We have always been loyal to James Gross and Franklin LC. James got us in our house (in only 18 days) back in October, 2013. My husband, more than myself, is really disappointed considering the last time he streamlined with you everything went smoothly and he was very pleased with the outcome. Please shred any of our personal documents or information that you may have for myself, and my husband as we are going to put our refinance on hold until we receive some clarity from James Gross. Thank you, After sending this email to James Gross and CC'ing all members of the company that were CC'd on the original email (bkavanagh@franklinlc.com, rpadilla@franklinlc.com rpadilla@franklinlc.com, mdendulk@franklinlc.com mdendulk@franklinlc.com, mdawson@franklinlc.com mdawson@franklinlc.com) we have not heard anything back from anyone. If this is how they treat their loyal customers, then PLEASE BEWARE and stay away! They wasted our time with their unprofessionalism. read more

I have so much faith with Franklin Loan Center under James Gross management. James Gross is not only a loan officer,mortgage broker, regional manager but he is very much different in assisting me in myhome loan funding. He treated me like I am a part of the family. I feel very confident on his assessment funding my home loan. Through the home loan process, he is one step ahead of time, very quick problem solver. My credit score is fair but he find a way to make it great and reassuring me to close the loan and have my dream house. It wasn't a fantasy, he made it real and close the deal on time. I am very proud that James Gross deserves to be recognized in Yelp and to everyone planning or about to buy your dream house. If he made possible for me then I have no doubt 110% ,he will make it possible to everyone. Good day & God Bless, Ronnie Ferrer read more

We are just finishing up our loan process with James and he has been PHENOMENAL! As well as his colleague Monique! They made the loan process as easy and seamless as possible and never once was I lost or confused (since this is my first time receiving a home loan). They were super thorough and helpful and being a young first time buyer, I had complete confidence with them the whole time. I can't recommend them enough!!! Thank you James!! read more

Working with James and his team has been amazing! They have made the whole loan process a breeze! Always quick to respond and to answer any questions. Can't thank them enough for all that they have done for me! Thanks James!!! read more

Helped us purchase our first home. Process was smooth and professional. Would definitely recommend to friends, family or anyone.

I have worked with James on more than one occasion, I won't think about going to anyone else. He has always been way upfront, and integrity doesn't even begin to describe him. There is nobody else that I would even consider recommending to. read more

I am beyond happy with the service I have received over the years from James and his team. I have a background in loans, and in my opinion this is as streamlined and efficient as it gets. Their customer service is impeccable. We have used James in a purchase, refinance, and now again for another purchase. I highly recommend them! read more

James Gross is the most reliable and efficient loan officer in the business. He is knowledgeable, available and gets the deal done every time. My clients and I love working with him. He's the best! read more

As a busy Realtor I need a lender that is straight forward, honest and reliable and James is definitely the guy. When he gives me or my clients a timeline he sticks to it or beats it. He deals with obstacles head on and always has the mind set that it can be easily rectified. The reason I have come back to him time and time again is his out of the box thinking. Of all lenders, he is so knowledgeable of all the programs out there and utilizes all avenues to get my clients approved. That's important as most Buyers don't have 700+ credit scores and yet he assists me in making it possible for my Buyers to be home owners. read more

I am a first time homebuyer and at first it was a scary thing to choose who was going to lend us our mortgage. There are so many lenders out there but how to know who is the right one? After praying for help I was referred by James Gross. Two things that I've learned from all of this is: pick someone that you can get along with and who's patient with you to answer all your questions in a nicely manner. Second, don't go with someone because you love how nice they talk or make you feel. Choose someone with experience! All of this I found in James Gross from Franklin loan center. I am so happy with my choice, all the process was pleasant. Also, I have to mention that his team are so nice. I spoke with Matt and Bobby and they where nice people to talk to. I seriously felt I new them all from years. I can keep going but I guess I'll stop here. Over all I highly recommend them, they are the best! Thank you so much to them for funding my Loan read more

James and his team where very professional in helping me and my husband purchase our first home. Thank you so much! i cant state enough times how much i recommend you talk to him if you have had bad experiences with other lenders, and are purchasing your first home. read more

When I did business with James Gross 2 yrs ago regarding a mortgage loan he was very professional and easy to work with.I enjoyed knowing him and was very happy to have met him. read more

I just closed escrow on my third home - all of which have been purchased using James Gross, Franklin Loan Center. Each sale has been seamless. James and his team are available whenever you need them - they answer all questions promptly and thoroughly. If I ever need to do another purchase, I won't hesitate to call James. I'll be referring as many people as I can as well. read more

James Gross did a tremendous job funding our loan and helping my wife and I through the home-buying process. He was extremely informative every step of the way. From first contact, James worked our numbers and got us pre-approved within hours. James even provided tax suggestions during the closing of our escrow. The knowledge he empowered us with was and continues to be of great benefit to us, being that are first-time home buyers. Moreover, it was impressive how James was able to make sense of my complicated income and justify it for underwriting without much effort on my end. This was significant for us because his assurance alleviated much of our stress with regards to the loan being finalized. We shopped around for rates, and James not only secured the best rate for us but also got us approved for a loan amount that we at one time had thought was unattainable. He always had a positive attitude and was readily available whenever we had questions. I would definitely recommend James to anyone who is looking for a loan to buy a home. Thank you, James! read more

As a first time home buyer, you can imagine all the questions we had during the process. James was with us every step of the way! He is available, approachable, knowledgeable, and very honest. During one of the most competitive markets, James helped us go through 11 offers until we finally purchased our perfect first home. Our realtor has been in the business 30+ years and appoints James as "the best and most efficient lender he's ever worked with!" Can't wait to work with James again for home #2! read more

James Gross provided us with an excellent service. He is very professional and always available for any questions. I remember i contacted Franklin Center when i got home from work, and i got a replied right away, it was kind of late and since then, they were always there for us from start to end. read more