I have been here 3 times since July to obtain a 2nd opinion. I have nothing but great things to say…read moreabout this office. My provider is Samantha Reynolds which is a nurse practitioner. She is all the things wonderful. The office staff has been helpful and warm. I am being treated for a myriad of complex issues and have been treated for with respect, dignity, and courtesy.

Took my daughter to get her IUD replaced in the correct position. (2nd visit) 3 women in room. No…read moreone washed their hands. The tech and doc had no "coat". They asked her to recite why she was here and she did, but all should have because they were not prepared themselves. 1- gloves? 2- tools? Nurse went out 2x. This is a very painful procedure and it should have been carried out more professionally. 3- no empathy 4- no compassion 5- no humane discussions. I'm sorry my daughter had to wait while they looked for tools. I held her hand and told her to breathe, but why didn't they ? Very surprising to treat such a young person like a procedure rather than a person. Just wrong. Did they know her history when she walked in that room? Did they make her feel like she was taken care of? No

I love my doctor so much she is so sweet honestly I feel comfortable I trust her so much I highly…read morerecommend it you bring daughters moms and etc here it is clean organized bathrooms etc incredible experience i love it so much definitely come here bring your daughter or mom make sure you call make appointment they accept any insurance the staff are so kind caring understanding sweet! From Lauren

i love the staff organized. the most important is my favor dr. akhia my ob-gyn the best around the…read moreworld . thanks for the whole group.

I am a cash pt and have been to few locations within few weeks. if you care for a good quality…read morecare, good communication this is not the place. i left a month ago and still receiving the bills , again I am a cash pt and paid everything before seeing the doctor . i keep calling asking about the bills they have no explanation. and it's still not fixed. the front desk at 3 locations , especially at old st Augustine Baptist hospital location very rude, pushy and when you ask a question there are no answers. at my second visit they took my blood work without my consent work. the nurse did mentioned she need the HIV blood test before seeing the doctor , they end up taking the full blood work , which I literally had a week before.

The team at Women's Care is wonderful. Scheduling is easy, the facilities are clean, I never have…read moreto wait longer than when my appointment time is, and I'm always greeted by kind staff. I used Women's Care in Orlando and loved their team as well. I was happy when I learned St. Augustine had a clinic here too! Having an OBGYN office I was familiar with was helpful. Additionally, I hate getting my blood drawn and the phlebotomist there has been wonderful and compassionate. Highly recommend!

I'm an established patient and the doctor refused to speak to me first about my problem unless I…read morewas undressed from the waist down which resulted in me leaving without being seen - unprofessional, heartless, and unacceptable. I'm a physician and this is NOT how you treat a worried female patient with a medical problem. No one gets to demand my clothes come off in exchange for care. You should be ashamed of yourselves. 13 out of your last 17 reviews on google were 1 star - time to start believing!

Not one star can be given for anyone except the time I had to pay my copay. The lady taking my…read moremoney did not smile but clearly was overwhelmed and doing her best-overheard she was new. It seems from what I overheard and told directly by Nurse Diane there is a high turn over of office staff. The worst customer service ever experienced as a new patient. Not one welcome (let me give you a tour, how can I assist you since you are new, what questions do you have, so glad you chose our practice, what made you choose our practice) to our practice by anyone I encountered. No greeting by the office staff person (tall blonde lady) when I checked in. After being in waiting room for 90 min and checking in every 30 minutes as to why I had not been seen---their faces at the reception were blank. No words, no water, no signs of customer service. Nurse Diane was abrupt, unprofessional and indifferent to my concerns about customer service and wait time of 2 hours to be seen. I asked why I wasn't called ahead and told to not come for 2 hours. I drove an hour and left work early. I could have finished my day and not taken PTO. Due to a lack of water and hunger as I did not expect to be there that long, I had developed a headache. I shared this with other Diane and she replied, "well I have a headache die being here so long today, aren't you glad I am staying late to see you?" She admitted she is over time for all of her appts regularly. This should have been shared before I booked. I could say more about her but let me go on to the 2nd appt that was an ultrasound. The technician did not explain what she was gonna do. She did not explain what she was doing during the ultrasound and when she was done, she left me with gobs of ultrasound gel to deal with in my private area. After she walked out of the room, I had to figure out what I could use to clean myself up with. To make it worse, there is no privacy screen or curtain to block the view of the door, so that when it gets opened your feet or facing the door and stirrups . How is that visualization?

Expecting parents should be aware of this office's billing policies before scheduling a first…read moreprenatal visit. We contacted this office to establish prenatal care. At the time of the scheduled appointment, my wife was 12 weeks pregnant and had already had a prior ultrasound confirming pregnancy. Despite this being, by definition, an initial prenatal visit with a new provider, we were informed the appointment would be billed as a new patient office visit rather than prenatal care, even though our insurance covers prenatal care at 100%. During conversations with billing management, we were told the visit would not be billed as prenatal care because pregnancy had not previously been established with their office. This was stated repeatedly using language such as, "we don't know that you're pregnant," despite confirmation via prior ultrasound. The tone of these conversations came across as dismissive and condescending rather than collaborative. We were informed this was their policy and that it would not be changed or adjusted, even with confirmed pregnancy documentation. Our understanding is that once pregnancy is medically confirmed, visits for obstetric care are typically billed as prenatal care, regardless of whether the provider is new. These discussions occurred prior to any in-office care. Based on these conversations, it was clear that billing decisions were strictly policy driven, with no flexibility to work with patients or insurance on appropriate coding or resubmission. We ultimately canceled the appointment and sought care elsewhere. Sharing this experience so other expecting parents are aware of the office's billing approach and communication style before scheduling.

All of this obyn gyn provider I had experience of all my appointments was nothing but genuine…read morehealth care even all of his staffs special shout out to his registered nurse Mrs Lisa I highly recommend to all the women I no to give them a visit for Thier health care an thier facility even stays clean i don't plan on leaving this God sent provider of womens care the name is true to its words

This doctor told me I wasn't pregnant with twins, when in fact, I was…read more His nurse denied the second heartbeat early in the pregnancy, and they dismissed my mother's intuition that I was pregnant with twins-- essentially gaslighting me into believing I was wrong. I was sick throughout the whole pregnancy, and on the day I delivered my son, Dr. Dupree was shocked to discover I was pregnant with twins. It was fraternal, and there was a second placenta I was instructed to deliver. I never received an apology nor was I given the placenta or the remnants of the baby so that I could mourn the loss with a funeral and have closure. It was extremely traumatic and bittersweet because I had one healthy baby and lost a baby--which I had been denied for nine months by the doctor and his staff that it existed. I was 28 at the time and treated like I was too young to understand what had happened to me. I wish now I would've sued because it still weighs heavily on my heart to this day. Every time I celebrate my son's birthday, I'm reminded of what happened to me, how I was treated, and what I lost. No one should ever go through that.

I made an appointment to see the doctor because of a recurring infection. When I signed in I was…read moregiven papers to check for me to review and then sign. When I returned all the papers, I was given a binding arbitration agreement to sign. When I asked the receptionist what is an arbitration agreement, I was told to "watch the video" and given a pink iPad. I sat and watched a five minute video which explained what and why the arbitration process is being implemented. After the video, I read through the agreement which clearly stated that by my signing I was giving up my right to sue in court with a jury, I would not be able to appeal any decision by the arbitration panel and I was giving up my husband's, father's and family's right to sue in court. I thought who would sign this? Certainly not me. So I walked up to the receptionist window and told the receptionist I was not going to sign the agreement. I told her I was uncomfortable signing this. She told me in that case she would have to cancel my appointment because signing the agreement was mandatory! I was in shock. I was in need of medical attention but was abruptly and arbitrarily denied any further treatment because I would not sign away my rights. How this should have been handled was that a copy of the binding arbitration agreement should have been sent to each patient informing them that if they wished to continue to remain in this practice, it was mandatory that they sign it and return to the office. Whoever chose not to sign would not be given any further appointments. To wait until a patient who needed medical attention showed up and then confronted with this awful agreement and then if you do not sign it your appointment is cancelled on the spot - knowing that this patient made the appointment due to an ongoing infection is beyond inappropriate. I am not blaming Dr Dupree, who I really felt is a great physician. If Administration felt comfortable about this binding arbitration agreement they are mandating the patients to sign, they would have been more transparent and forthcoming by informing and giving patients the chance to review and think about whether or not they want to sign in a non-medical environment not when they are in the waiting room waiting to see the doctor! I found another gynecologist today but wonder how many patients were blindsided by this binding arbitration agreement. What a awful experience that I will not forget.