Dr Scroggs has been my eye doctor for many years. He is wonderful, caring and attentive. Highly…read morerecommend him. His partner Dr Bryan who does laser surgery is also excellent. Great eye care.

Dr. Scroggs is a very good and caring doctor. He has gone out of his way to help me with several…read moreeye related issues. Highly, highly recommend!

Dr. Tesser was great. I really appreciated her advice and thoughtful approach. She really put my…read moremind at ease. The facility is very nice and the staff were all helpful.

Care is always efficient and professional. I never have to wait at appointments. Dr. Tesser is…read morepersonable and kind. She's good with dry eyes and glaucoma care.

I scheduled my appointment the month before then received a call 2 weeks before to remind me of the…read moreappointment. I called back and said yes I will be there. A few days before my appointment I got another call to remind me so I called to confirm again and the girl said she had no record of any appointment for me and I explained that was odd seeing as how I already called and confirmed the week before and she said I do not see it and I said a have the voice messages confirming the date and time she said some girl didn't move my account info over because I had not been there in a few years. The doctor and the assistant were extremely nice and did a great job but my issue with this location is the check-in people. There was a younger and older lady (at a computer that said Shannon) who works in check-in. The older lady acted extremely rude did all the talking when I came in the office. Neither greeted me but acted like what do you want, pissed someone came in to their empty office space. Both rolled their eyes when I said I submitted my intake forms online (per their website request to do so prior to my appointment ) and submitted copies of my insurance cards because I did not have physical copies yet of my cards. The office was empty so it's not like they were busy. She said "just let me see your cards" and I said I cannot because I do not have them yet but did pull the virtual cards up for her to see and enter. Apparently one specific employee was not there and they could not access anything sent online to the email. Both displayed a nonchalant attitude the entire time as I was checking in. Then told me to go across the hall to wait. I waited in another empty room. The exam with both the assistant and MD were great both were personable and friendly. When it was time to check out, and I carried my document and folder over and went to hand it to the older lady . She snatched it out of my hand rudely and when I asked about the free eyewipes samples if it was OK if I could take one she said "yeah whatever" in a very rude tone. There was never any hello, or hi from the front staff, no nice greetings just cringed,annoyed facial expressions and disgruntled attitudes. If you don't like your job that much quit find a new career because the first impression you get from a business is when you walk in the door and the people that you meet in the front office. This woman needs to be replaced. It's not hard to say Hi how can I help you with a smile it goes along way and NEVER yank anything out of patients hand when they are just trying to hand it to you. The front office is going to lose business for this practice if they do nothing to fix it.

I was not happy with Mark Scroggs' manner in 2014 and did not return to the practice. When I simply…read moredidn't call back to make a follow-up appointment, I got a remarkable letter, which said in part: "This letter will confirm my decision to withdraw from your care as your ophthalmologist. It does not appear that we can maintain the quality of relationship that is vital to your medical care and treatment. "I have stressed the importance of compliance to achieve a favorable outcome for your medical treatment especially (sic) keeping scheduled appointments. However, it has become apparent that you have not followed my recommendations. As our medical care is considered specialized, it ends with the receipt of this letter ..." The only reason I kept this letter for so long is because I just couldn't believe how weird and rude it was! I didn't do anything other than simply not make another appointment! Sadly, from what I've read here, I don't see much of a difference in recent reviews. :(

I went to Christopher Thaxton, the optician here for new lenses in two frames. He checked them out…read moreand told me that there was no need to do so as the new prescription I brought in matched the lenses. I'm so very grateful to him for being such an ethical person and saving me a lot of money.

I would give no stars if I could. Optometrist Geeta Chowdhary recommended an excessively strong…read morecontact-lens prescription that would have left me unable to read, then suggested very expensive bifocal contacts. When I questioned her recommendation, she became confrontational and nearly shouted at me. Another optometrist later confirmed my regular, longstanding prescription. I was also shocked to be charged $724 for this visit, with $235 due out of pocket. A very upsetting experience--I will not return.

Terrible! Dr. Wood was condescending, dismissive, and downright cold. He got irritated to explain…read moremy condition or answer questions. Staff was also rude, rough with the eyes during testing and the visit felt uncomfortable from start to finish. I left without clear answers. Complete waste of time and money. Go elsewhere if you want respectful care and basic communication.

They incorrectly filed my insurance and turned it around on me. The woman on the phone was…read moreextremely rude and unprofessional.

Over The Top!! What a wonderful team from the front desk to the tech , who did most of the work and…read moreDr Sikes , who took the time to explain how to handle the early glaucoma, cataracts And the epi retina membrane issue i have had for a while.. I don't need to go to Duke Eye Clinic hopefully for a few years cause these people have my back.

When my last optometrist dropped the insurance I carry, I was not looking forward to having to try…read moreto establish care somewhere else but this place made it seamless and easy. They take more insurance plans than most places in this area and their provide exceptional care It took a few weeks to get in but the exam and fittings are a well-oiled machine with the doctor doing all the testing and exam instead of a tech which was nice. Dr. Sykes is very personable and attentive. He was able to find the right type of contact lens for reading and distance so I don't have to wear my wear my readers on the top of my head anymore. My husband goes here as well and they were very patient with teaching him how to use contact lenses. I like that it's smaller and patient-focused-not like the huge doc in a box places. I'd definitely recommend if you're looking for a place for all your eye care needs.

The Doctor and Everyone there were all Very Kind and Very Helpful! And they got me in immediately…read moreto resolve my eye problem!

I had been going to this practice for several years when they purchased Adler Optometry in Chapel…read moreHill. I have always had a good experience with the optometrists but have had issues with the opticians the past two years. Last year, my prescription was changed such that all the negative powers were entered as positive and vice versa. I had only discovered the problem after picking up the glasses late one Saturday afternoon and had to have the lenses remade once they figured out what the error was. This year, I went in and found out that they no longer supply Essilor lenses and coatings which are my preference. This is because I used to work for the company that makes the equipment that Essilor uses to put coatings on their lenses so I am well aware of the quality of Essilor's lenses and coatings. I was a bit hesitant but decided to get glasses anyway since I was there. They came in about 10 days later but I received a message that they didn't pass a quality check and they were being sent back to be remade. I got the final pair about 2 weeks later. I had only worn them 3 or 4 times when I noticed a small smudge in the corner about 2 weeks after that. I tried removing it with the cloth provided, then with the cloth and water, and finally with lens cleaning spray, always with the lens cloth. Since it wasn't coming off, I took it in thinking they could get it off but they said it was a scratch. To be fair, I did not have the scratch warranty as I've had glasses for 45 years and never had an issue and having worked in the business am aware how to care for them. To me, it seemed like a defect. The optician's exact words were, "Well, you didn't purchase the warranty so there's nothing we can do. Have a good day." And then she walked away. Well, I'm walking away from this business.

He is the very best!! I had been to two optometrists prior to seeing Dr. Costabile. I was given…read moreprescriptions for glasses which I had made, but they were not correct based on the examinations. I was referred to Dr. Costabile, and could not be happier with the experience. He spent a lot of time with me, and way beyond what either of the two prior optometrists had. He sincerely wanted to make sure that he prescribed the correct lens. I would never go anywhere else, and I can not recommend him highly enough.

Doctor Costable was very pleasant, knowledgeable, and helpful with my insurance. Great service…read moreprovider.

I had a great appointment with Michael Mendsen, OD. He gave me the most thorough eye exam I've…read moreexperienced, dating back to my earliest eye doctor appointment that I can remember, circa 1992. Dr. Mendsen was highly recommended to me by my wife who also works in eye and vision care. It was hard to get an appointment with this guy! He, and I believe UNC Kittner Eye Center in general, is very busy. Dr. Mendsen told me he sees 17 patients a day, nine in the morning and eight in the afternoon. As a new patient, the earliest I could see him was seven weeks out. Based on my wife's strong recommendation and Dr. Mendsen's stellar reviews online, I thought the wait would be worth it - and it was. So, if you'd like to see Dr. Mendsen as a new patient, be prepared to wait at least several weeks, if not, months. If you can afford to wait, I think it's worth it. Once you're in, though, I think it gets easier to schedule an appointment with him. I went in for a routine eye exam, to get current prescriptions for glasses and contacts, and I wanted a good check of my eye health because I'm higher-risk for glaucoma due to my myopia (nearsightedness) and family history. As a new patient who was getting to know Dr. Mendsen for the first time, my entire visit lasted almost two hours. This time included my check-in time, time with the ophthalmic technician Megan, time with Dr. Mendsen, time alone while the dilating eye drops took effect, and time with Kelly Atkins, the contact lens lady. All staff I interacted with, from the COVID-19 protocols lady at the entrance to Dr. Mendsen's team, were terrific. I was seen promptly by Megan at my 1:00pm appointment time. I was told that 1:00pm is a good appointment time to get because it's the first appointment of the afternoon. However, I'm actually not sure that I'll book this appointment slot again because of how badly my vision was affected from the dilation. When I returned home from my appointment, I couldn't work. I couldn't read my phone screen and I really struggled to read the text on my computer screens. I ended up having to take the rest of my workday off sick, which fortunately wasn't a big deal. For my next appointment, I'll probably ask to book the last or a later appointment in the day so my workday is less affected. I was told that Kittner does a "full" dilation. I don't know exactly what that means, but I know I've never been affected from a dilation as much as the one I got from here. Not only were screens super blurry for me, but I was also quite light-sensitive. I really hadn't experienced that until now. In fact, Dr. Mendsen put some roll-up sunglasses underneath my regular glasses before I left so I could leave the office and drive home safely. When I got home, I had to close the blinds in my office, which I normally have wide open. That's how much light was affecting me. I even left the roll-up sunglasses on while I attempted to work on the computer. The blurriness left me feeling a bit nauseated. I think most of the dilation had subsided by around 6:00-7:00pm. I was mostly back to normal by then. Dr. Mendsen used two sets of eye drops to dilate me. The first set of drops burned. The second set of drops did not. He also used another set of drops on me for a different purpose: to see my tear dispersion / how dry my eyes were. This set of drops was a yellow dye. If I recall correctly, after these drops, he looked closely at my eyes as I blinked to see how fast my tears dispersed. My tears had a dispersion time of about five seconds when normally it should be 10. Therefore, I had dry eye. Dr. Mendsen was the first eye doctor to ever tell me this. Maybe it's a recent development. I hadn't noticed my eyes being dry. I understood Dr. Mendsen telling me that my dry eye condition wasn't a big problem and that we could treat the symptoms with lubricating eye drops. My wife regularly uses drops for her dry eye, but I still haven't found the need to use them (my eyes feel fine). Along with the usual reading letters off a screen through different lenses ("one or two?"), sticking my face in at least a couple different pieces of equipment, looking in pretty much every single direction and having lights shined into every part of my eyeballs, Dr. Mendsen also carefully inspected both sets of my upper and lower inner eyelids. When he flipped open the uppers, it was uncomfortable. I think my small eyelids are harder to work with. By the time it was all over, not gonna lie, my eyes felt beaten-up and fatigued. However, I really appreciated Dr. Mendsen's thoroughness and I'm happy to do it every year for my long-term eye health and vision preservation. Thank you, Dr. Mendsen! I also have to mention that before Dr. Mendsen saw me, Megan read my eye pressure, a.k.a. interocular pressure (IOP), with a device that looked like a gun. It was way better than what I was used to - those big, clunky, air-puff machines. I was told the new IOP measuring devices are significantly better.

Md turnover scheduling difficulty to many fire walls creates communication issues after repeated…read moreproblems doesn't seem to get better front desk turnover of personnel constant when does the patient get a callback when does the front also check your communication preferences.....